--- title: XCALLY Reviews meta\_title: 'XCALLY Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 48 reviews by the users' company size, role or industry to find out how XCALLY works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 48 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # XCALLY Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by XCALLY but has limited features. Are you part of the XCALLY team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! XCALLY Omnichannel Contact Center Platform is an innovative software developed in the Xenialab research center that has quickly become one of the best contact center management platforms that enables customer engagement via Inbound/outbound Voice, Chat, Email, SMS, Video, Whatsapp, Facebook, Instagram, and Custom Channels (i.e. additional social media and instant communication apps) - all seamlessly managed from one single user interface in a unified platform! XCALLY is currently installed in over 60 countries between EMEA, USA, APAC. Thanks to the straightforward configuration and intuitive web interface supervisors and agents can quickly learn how to use XCALLY and focus on what really matters: their customer satisfaction! XCALLY is one of the leading solutions in the following sectors:   1. Omnichannel Contact Centre platform 2. Contact Centre Automations with AI   1. The Omnichannel platform is designed to support organizations that need to interact with their customers through multiple channels: Voice, Video, Chat, SMS, and Social Media, including the ability to analyze the Customer Journey, Contact Cards, and Analytics.   2. The Contact Centre Automation capabilities address the following needs: a. Conversational AI: human-machine interfaces to automate conversations on all channels (Conversational AI, Machine Learning, Chatbot, etc. ) b. Dialers: contact-lists are automatically processed, based on certain criteria, for Telemarketing, Booking Confirmation, Credit Collection, Lead Generation etc ... c. Workforce Management: prediction, through AI algorithms and resource allocation with the most appropriate skills for the management of each service in the company. * * * Seller [INGO](https://www.g2.com/sellers/ingo) Discussions [XCALLY Community](https://www.g2.com/products/xcally/discuss) Languages Supported Arabic, English, French, Hebrew, Italian, Japanese, Korean, Latvian, Portuguese, Spanish, Swedish Solution Type Best-of-Breed Overview by Mercedes Elizabeth Barbuti (Helps Marketeers to organise, find and share content quicker and easier) Show More ## Pricing Pricing provided by XCALLY. ### OMNI-GOLD Free Trial 1 seats Per Month ### DIALER-GOLD Free Trial 1 seats Per Month [ View More Pricing Information ](https://www.g2.com/products/xcally/pricing) ## Top-Rated Alternatives [ ![NICE CXone](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NICE CXone") NICE CXone 4.3/5(1,730) ](https://www.g2.com/products/nice-cxone/reviews) [ ![Genesys Cloud CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,568) ](https://www.g2.com/products/talkdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/xcally/competitors/alternatives) ## User Insights Average based on 48 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ![Miguel L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Miguel L.") ML Miguel L. Small-Business (50 or fewer emp.) 6/28/2023 "An incredible and innovative contact center and automation solution" 5/5 What do you like best about XCALLY? The ability to easy enable interactions from channels like voice, IVR, dialers up to any digital channel like social media messaging and the ability to integrate with CRMs, ERPs and AI engines. Review collected by and hosted on G2.com. What do you dislike about XCALLY? I think the fact there is not a mobile app yet, but i was told they are working on it. In our case all of our agents work with workstations but definitively it will be interesting to have a mobile app. Review collected by and hosted on G2.com. What problems is XCALLY solving and how is that benefiting you? The eternal problem of having a gap between us brand owners and our customers and prospects. XCALLY offers a solution to close that gap by enabling conversations through different channels. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Lab D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lab D.") LD Lab D. Small-Business (50 or fewer emp.) 2/28/2023 "Everything I Needed in One Place" 5/5 What do you like best about XCALLY? As a 25-year-old managing client needs, Xcally has been a game-changer for me. With its user-friendly interface and real-time monitoring, I can easily manage inbound and outbound calls, as well as chat and email communication. The ability to integrate with other business systems like CRM has allowed me to efficiently manage all customer interactions from a single platform. Xcally has saved me time and improved my ability to provide excellent customer service. I highly recommend Xcally to any business looking for a comprehensive call center solution. Review collected by and hosted on G2.com. What do you dislike about XCALLY? They have to improve some features for integrating better like WhatsApp but they have been super fast in developing everything. I'm confidential they will improve it. Review collected by and hosted on G2.com. What problems is XCALLY solving and how is that benefiting you? Managing all contact channels in a single solution Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Oil & Energy](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Oil & Energy") AO Verified User in Oil & Energy Mid-Market (51-1000 emp.) 5/15/2023 "Xcally one soultion for many channel" 4/5 What do you like best about XCALLY? We have been customers for over 5 years and use Xcally for our customer service needs. We currently use Version 2 but are in the process of moving already to the newest Version 3 "Motion V3". Its interface is intuitive and real-time monitoring is what can let us observe and manage the activities and resources immediately. Users can easily manage incoming and outgoing calls, as well as chat and email communications. The ability to integrate with other business systems such as our CRM has allowed us to efficiently manage all customer interactions from a single platform. Xcally has enhanced our ability to provide great service to the customers who call us. I recommend Xcally to companies looking for an omnidirectional call center solution. Easily create and assign agent to Group, team, user, profiles. Review collected by and hosted on G2.com. What do you dislike about XCALLY? They need to improve some things, such as the graphic part of the DASHBOARDS and some WhatsApp features, but I know for a fact that improvements are already being developed in this sense, so I am very confident that it will be resolved by the end of this year. Review collected by and hosted on G2.com. What problems is XCALLY solving and how is that benefiting you? The ability to manage from a single web page, the email solution, chat on integrated platforms, whatsapp and automatic bots that I reply to the customer before passing the request to the operator, in order to simplify contact with the customer. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Runar S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Runar S.") RS Runar S. CEO owner Small-Business (50 or fewer emp.) 6/29/2023 "OmniChannel Product that works." 5/5 What do you like best about XCALLY? Xcally is a great product. It is a truly OmniChannel product. It is stable and support and service is good. Integration with Teams is very usefuel. I can recomend the use of Xcally. Runar sigurdsson CEO of Svar ehf. Review collected by and hosted on G2.com. What do you dislike about XCALLY? There is really no downsize of Xcally. But be aware of that it takes some time to set up and running it. Once it is up and runnig it is stable. Review collected by and hosted on G2.com. What problems is XCALLY solving and how is that benefiting you? Much better overview of different channels. Easy to manage all support and request from customers. Review collected by and hosted on G2.com. Show More 3/24/2024 Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Lili Azieera C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lili Azieera C.") LC Lili Azieera C. Customer Service Manager Mid-Market (51-1000 emp.) 6/19/2023 "Affordable & Great App for calls!" 5/5 What do you like best about XCALLY? We integrated with our Zendesk ticketing system and it is no brainer and easy to navigate and use. The subscription fee is consider affordable. The account manager in charge are highly responsive and extremely helpful. Review collected by and hosted on G2.com. What do you dislike about XCALLY? I dont have bad experience with XCALLY and would highly recommend any company to use them. Review collected by and hosted on G2.com. What problems is XCALLY solving and how is that benefiting you? It's used for the daily operation of our call center. The agents would receive calls and perform outbound calls whenever necessary to our customers and other stakeholders. The app is easy to navigate. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic JP Jose P. Mid-Market (51-1000 emp.) 2/28/2023 "Complete solution for Contact Center" 5/5 What do you like best about XCALLY? How integrates multiple functions in one single interface allowing configure different setups according to your needs and how easy is to do so. As well the flexibility it has to change your configuration when needed. Review collected by and hosted on G2.com. What do you dislike about XCALLY? The pricing might be a bit high, however, it is fair according to the solutions they offer given that they take away the need of getting other providers for other services. Review collected by and hosted on G2.com. What problems is XCALLY solving and how is that benefiting you? It is providing integrations that most users require and that are not available with other similar systems. Their omnichannel capacity lets you integrate all the services you need in one single platform. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Philippe T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Philippe T.") PT Philippe T. Directeur des ventes Mid-Market (51-1000 emp.) 2/24/2023 "Xcally is your next communication software" 5/5 What do you like best about XCALLY? The omnichannel capabilities are awesome! Integrate Voice, SMS, Social Media, What's App, etc. Their training is complete and comprehensive. XCALLY is ahead of most of their competitor in terms of features. Review collected by and hosted on G2.com. What do you dislike about XCALLY? There are very few downsides. One of the downsides is the fact that we can't buy directly on the website without speaking with someone, but we can talk with their staff quickly. Review collected by and hosted on G2.com. What problems is XCALLY solving and how is that benefiting you? Our customers need an excellent solution to centralize all their communications from various sources. Wheater the communication comes from the web or traditional ways, it's where XCALLY is solving the puzzle. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Roberto C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Roberto C.") RC Roberto C. Small-Business (50 or fewer emp.) 7/15/2023 "Quite professional tool for a company with high attention to customer care" 4.5/5 What do you like best about XCALLY? The service from setup to the run is outstanding. Review collected by and hosted on G2.com. What do you dislike about XCALLY? Nothing to say. Everything was fine from the installation to the go live Review collected by and hosted on G2.com. What problems is XCALLY solving and how is that benefiting you? Managing of the incoming calls in different languages and priorities and the full control of flow in the pipeline. Total control of ques and tranxjing of the whole le traffic inorder to get more efficient the service. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller LG Lee G. Small-Business (50 or fewer emp.) 7/27/2023 "Excellent" 4.5/5 What do you like best about XCALLY? The customisation of the dashboards is very good also the realtime options are very helpful Review collected by and hosted on G2.com. What do you dislike about XCALLY? It can take a bit of time to learn but once you know it then its easy Review collected by and hosted on G2.com. What problems is XCALLY solving and how is that benefiting you? Allowing managers to see realtime data on the staff and amount of calls across multiple contact centers on one system Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller EL elena l. Mid-Market (51-1000 emp.) 3/6/2023 "Multimedia Platform" 5/5 What do you like best about XCALLY? With XCALLY, I can, through the real-time dashboard, verify at any moment the service levels and the activity of the agents, quickly viewing the number of agents engaged in conversation or on break. In addition to the many functions, there is also the possibility to easily consult the flow of calls within the IVR and get an indication of how many users have used the self-service mode and how many have been queued to the operator. Furthermore, the integration with many applications allows the agent to optimize the time spent retrieving information, also speeding up the time dedicated to searching for the caller. I am very satisfied with this tool, I find it adaptable to any situation. Review collected by and hosted on G2.com. What do you dislike about XCALLY? At the moment, I have nothing negative to report. Review collected by and hosted on G2.com. What problems is XCALLY solving and how is that benefiting you? Optimize management times and the Customer Experience. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated ## Questions about XCALLY? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about XCALLY ](https://www.g2.com/products/xcally/discussions/new) GU Guest User What is XCALLY used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-xcally-used-for) [ View all Discussions ](https://www.g2.com/products/xcally/discuss) ## Pricing Options Pricing provided by XCALLY. ### OMNI-GOLD Free Trial 1 seats Per Month ### DIALER-GOLD Free Trial 1 seats Per Month ### PLUS Starting at $28.00 1 seats Per Month [ View More Pricing Information ](https://www.g2.com/products/xcally/pricing) ##### ##### XCALLY Features Channels Voice Social Live Chat Functions Call Routing Session Queuing Concurrent Calling Administrative Session Summary Notes Administrator Access Reporting & Dashboards [ View More Features ](https://www.g2.com/products/xcally/features) ##### Categories on G2 [Contact Center](https://www.g2.com/categories/contact-center) ##### Explore More [Which jobsite management platforms provide mobile functionality to capture images and update task statuses in real time during site visits?](https://www.g2.com/discussions/which-jobsite-management-platforms-provide-mobile-functionality-to-capture-images-and-update-task-statuses-in-real-time-during-site-visits)[Google Cloud Speech-to-Text reviews](https://www.g2.com/products/google-cloud-speech-to-text/reviews)[Travel Management Platforms](https://www.g2.com/discussions/what-do-you-think-of-these-travel-management-platforms) [What is the most affordable recruiting automation software for SMBs?](https://www.g2.com/discussions/what-is-the-most-affordable-recruiting-automation-software-for-smbs)[What are some encryption key management platforms that prevent accidental key loss and data exposure incidents?](https://www.g2.com/discussions/what-are-some-encryption-key-management-platforms-that-prevent-accidental-key-loss-and-data-exposure-incidents%20)[Pros and Cons Details](https://www.g2.com/products/xcally/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)