# BroadVoice Reviews
**Vendor:** XBP  
**Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 1
## About BroadVoice
XBP provides communication software solutions for administrator portal, call conference, auto attendant, virtual office, etc.



## BroadVoice Pros & Cons
**What users like:**

- Users value the **integrated communication tools** of BroadVoice, enhancing their administrative and conferencing capabilities. (1 reviews)
- Users highlight the **integrated communication tools** of BroadVoice, facilitating seamless meeting management and collaboration. (1 reviews)
- Users value the **integrated communication tools** of BroadVoice, making video conferencing seamless and efficient. (1 reviews)
- Users value the **integrated communication tools** of BroadVoice, enabling seamless conference calls and effective management. (1 reviews)

**What users dislike:**

- Users find the **lack of intuitiveness** in BroadVoice's interface makes navigation difficult and options overwhelming. (1 reviews)
- Users find the **navigation difficulty** frustrating due to the overwhelming number of options and confusing interface. (1 reviews)

## BroadVoice Reviews
  ### 1. Centralized control and configuration of all communication features

**Rating:** 4.5/5.0 stars

**Reviewed by:** Siwapong R. | Marketing Manager, Computer & Network Security, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 22, 2024

**What do you like best about BroadVoice?**

XBP provides me with all the tools as an integrated communication software that has an administrator panel, conference calls, auto attendant, and virtual services.

**What do you dislike about BroadVoice?**

The large list can be somewhat unmanageable for some people.  It can be said that for a large number of options, the interface can be confusing, and it is not always easy to find what exactly one is looking for.

**What problems is BroadVoice solving and how is that benefiting you?**

XBP centralises all our communication requirements which eradicates the need for paying for many software solutions and make system integration easy.  It ensures easy management since all the configurations are done from the administrator portal.



- [View BroadVoice pricing details and edition comparison](https://www.g2.com/products/xbp-broadvoice/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-20+23%3A15%3A48+-0500&secure%5Bsession_id%5D=b78bfedc-52fd-4912-9993-2cbc01f5a4b2&secure%5Btoken%5D=f9c941fab7538f65d4d030ff926b2db682d323b792ebc3d2acf8042155ff6fc0&format=llm_user)

## BroadVoice Features
**Channels**
- Voice
- Social
- Web Chat
- Mobile SMS
- Email

**Platform**
- Omnichannel
- Mobile Access
- Queue Management
- Call Routing
- Call Back
- IVR
- Automatic Call Distribution

**Generative AI**
- AI Text-to-Speech

**Generative AI**
- AI Text-to-Speech

**Basic Communication - Cloud PBX**
- Call Management
- Communication Management
- Scalability
- Integrations
- Mobile Accessibility
- Accessibility

**Platform Basics - VoIP Providers**
- PBX systems, VoIP Softphone
- Call Management
- Network monitoring
- Integrations
- Virtual PBX
- SIP trunking services

**Agentic AI - UCaaS Platforms**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction

**Basic Communication**
- Phone Calls
- Video Calls
- Instant Messaging
- Screen Sharing
- Conference Calls
- Desk-to-Desk Calls

**Functions**
- Session Routing
- Session Queuing
- Concurrent Calling
- Speech Analytics
- Auto Dialer
- IVR
- Inbound Screen Pop
- Persistent Data

**Extensions**
- Tenancy Flexibility
- Native VoIP
- CCaaS Option

**Workforce Management**
- Call Monitoring
- Performance Evaluation

**Advanced Features - Cloud PBX**
- Security and Compliance
- Analytics and Reporting
- Support and Reliability
- Automated attendant

**Call Center Infrastructure (CCI)**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - Contact Center**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - VoIP Providers**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance

**Administrative**
- Session Summary Notes
- Administrator Access
- Reporting & Dashboards
- Session Recording
- Agent Scheduling and Assignment

**Administrative**
- Call Recording
- Reporting & Dashboards

**Access**
- Software Pairing
- Browser Extension
- Individual Download

**Advanced Features**
- Hold Music
- Automated Attendants
- VOiP Number

**Features**
- Voicemail to Email
- Voicemail to SMS
- File Sharing
- Voice Conferencing
- Video Conferencing
- Conference Transcripts

## Top BroadVoice Alternatives
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