AH

Verified User in Higher Education

Enterprise (> 1000 emp.)

1/11/2026

"Effortless Legal Management with Outstanding Support"

5/5

What do you like best about Xakia?

It is extremely easy to use. The support provided to myself and my team from Xakia is absolutely brilliant. not only do they provided support via AI, they also have a team of real life staff members waiting to assist you at every point. Implementing Xakia was very easy. I use it multiple times on a daily basis. I absolutely couldn't do my job now without Xakia. Managing our legal intake matters is now much easier. We have an integration with iManage which is seamless. I absolutely love it. Review collected by and hosted on G2.com.

What do you dislike about Xakia?

No real downsides to Xakia that I can find. I wish we had it years ago, it would have saved us a lot of headaches. Review collected by and hosted on G2.com.

UI

Verified User in Insurance

Mid-Market (51-1000 emp.)

6/18/2026

"So Simple and User-Friendly"

5/5

What do you like best about Xakia?

user friendliness of the platform. It is so simple. Review collected by and hosted on G2.com.

What do you dislike about Xakia?

Some of their new functionality is limited to certain subscriptions. Review collected by and hosted on G2.com.

UA

Verified User in Automotive

Small-Business (50 or fewer emp.)

12/11/2025

"Effortless to Use with Outstanding Customer Support"

4/5

What do you like best about Xakia?

Ease of use. I also really appreciate how quick the customer service team is. Review collected by and hosted on G2.com.

What do you dislike about Xakia?

There are a couple of features I would like to have. I would like to be able to create a general matter then be able to create "mini-matters" within the main matter to track general tasks and docs. Review collected by and hosted on G2.com.

SL

Shirl L.

Manager Safeguarding and External Reporting - Uniting Vic Tas

Enterprise (> 1000 emp.)

10/17/2023

"Move from excel spreadsheet and access database to Xakia has been outstanding"

4.5/5

What do you like best about Xakia?

The team on the Xakia helpdesk are incredibly responsive, and suggestions for enhancement to the system are shared across all Xakia clients as applicable. Review collected by and hosted on G2.com.

What do you dislike about Xakia?

As with all new systems, especially when making significant customisation, there were a few teething problems, however, these were not significant and were easily and efficiently resolved. Review collected by and hosted on G2.com.

What problems is Xakia solving and how is that benefiting you?

Uniting Vic Tas required a client safeguarding investigation management system to replace our tired Access Database (and excel spreadsheet prior to that), which were unstable, had limited functionality and no automation. Xakia was recommended to Uniting Vic Tas as a potential solution, and the results have been outstanding, including:

• improved efficiency entering matters

• greater oversight of matters in progress

• simple search functionality

• streamlining of investigation processes

• information and documentation relating to matters stored and accessed through the one location

• improved report production, including real time reporting through dashboards

• as an end user, our ability to customize certain changes ourselves is available Review collected by and hosted on G2.com.

MJ

Marc J.

Director of Legal Operations

Enterprise (> 1000 emp.)

10/31/2019

"The Best Matter Management and Business Intelligence Platform for Small/Med. Law Departments"

5/5

What do you like best about Xakia?

Ease of implementation-we were up and running within one day. No change management lift comparable to other matter management platforms. Dashboards are fantastic and interactive. Reporting is robust and easy to understand. Integrations are best in class. Review collected by and hosted on G2.com.

What do you dislike about Xakia?

There have been some occasional bugs but all fixed very quickly. No real cons. Review collected by and hosted on G2.com.

Recommendations to others considering Xakia:

This is best matter management tool on the market. Review collected by and hosted on G2.com.

What problems is Xakia solving and how is that benefiting you?

Eliminated manual reporting process fire drills and now we can deliver real-time, clear, concise reports that give the legal team and company executives a fuller understanding of the legal department. Now we have immediate visibility for the team and management about "who is working on what" questions. We are now proactive strategic business partners rather than always reacting. We allocate resources more effectively and have greatly improved workflows. Review collected by and hosted on G2.com.