I've been using Xactly for some time now, and it's clear the platform is evolving in a direction that prioritizes both intelligence and usability. With its growing set of features, especially the upcoming AI enhancements, Xactly continues to be a strong choice for sales compensation and performance management.
Xactly offers a well-thought-out user experience. The platform is intuitive once it's configured, with dashboards and menus that are logically organized and easy to navigate. While the initial setup can be a bit technical depending on your org’s complexity, day-to-day usage is straightforward. Features like guided workflows and robust search functionality make it easier for users to get what they need quickly, without hunting through layers of options.
The platform has a modern, clean design that’s both professional and user-friendly. Visuals are used effectively to highlight trends, goals, and performance metrics. Reports and dashboards are well-structured and visually appealing, which helps when presenting insights to leadership or sales teams. Xactly manages to combine aesthetics with functionality in a way that enhances the user experience without overwhelming it. Review collected by and hosted on G2.com.
While Xactly has many strengths, there are a few areas that could be improved. One of the main challenges is the lack of instructor-led training. Most of the available training is self-paced, which makes it difficult to ask questions or get clarification in real time—especially when dealing with complex setup scenarios. Additionally, the cost of training and certifications is quite high, which can be a barrier for teams looking to fully leverage the platform.
Another area of concern is the decline in the quality of premium support. In the past, support was more responsive and hands-on. Lately, support often struggles to assist with more complicated issues, and the default response is frequently to recommend professional services—sometimes even for changes that should be manageable in-house with the right guidance. Review collected by and hosted on G2.com.
Thank you for taking the time to comment. We are pleased to hear that the product is working well for our customers. We are always working to make the product more user friendly, your feedback is appreciated. Regarding the lack of ILT scheduled classes, this is out of the norm for XU. We are bringing up new staff and are doing our best to get classes scheduled. If you are looking for classes to get scheduled please reach out to Xactly University@xactlycorp.com and we can assist in getting a special session scheduled. Thank you, Sonia Cabrera Rossi, Director, Xactly Product Education
