I’ve always liked how Xactly gives me one-click visibility into my numbers, but the recent updates have really changed the game. It feels less like a spreadsheet and more like a coach. What I’m loving most is the 'predictive' side—it actually flags risks in my deals before they happen and lets me simulate commissions just by asking a quick question. It’s basically killed my need for 'shadow accounting' because the 'what-if' calculators and automated disputes do all the heavy lifting for me now. Review collected by and hosted on G2.com.

I really appreciate the power Xactly has, but the interface can still feel a little intimidating. Now that we have these cool AI agents, the gap between the modern 'chat' experience and the older-school reporting tables is pretty noticeable. I’d love to see a total UI refresh that makes the manual parts of the platform feel as fast and 'fresh' as the automated ones. Right now, it still feels like a powerful enterprise tool that’s trying to learn how to be user-friendly. Review collected by and hosted on G2.com.

I like Xactly for its ease of use. The new reporting plan docs are also something I appreciate, especially because I don't need to send them via email, which is convenient. Review collected by and hosted on G2.com.

I find the analytics in Xactly hard to use. Review collected by and hosted on G2.com.

I like that Xactly Incent gives me clear, transparent visibility into sales compensation. It handles complex comp plans reliably and reduces manual calculations and errors. Both reps and leadership can easily track earnings, quotas, and performance, which builds trust and minimizes compensation disputes. The automation and reporting also save a significant amount of time and make the process much more scalable. Review collected by and hosted on G2.com.

I find that Xactly Incent can be complex to configure and maintain, especially when compensation plans or hierarchies change. Some reports and workflows are not as intuitive as they could be, and more advanced changes often require admin support. There’s also a learning curve for new users, but the platform works well once it’s fully set up. Review collected by and hosted on G2.com.

I really like the seamless integration of Xactly with our compensation plans and other platforms. It helps our small team of four people get the work of ten people done within a quarterly basis. We are currently using the analytic side of Xactly and we really like using it. Review collected by and hosted on G2.com.

We are currently using the analytic side of the Xactly application and we really like using it and we don't wanna have to switch to reporting and pay for Extend. There are a lot of features in analytics that can be done without having to use reporting or Extend. Review collected by and hosted on G2.com.

I like how Xactly consolidates business processes into one application, which helps with audit ability and speed. I also appreciate the push towards AI automation for tedious tasks. For example, I can automate the validation process with AI instead of doing it manually, which adds value to my work processes. Review collected by and hosted on G2.com.

The platform is strict in regards to how certain things need to be implemented. For example, only having one active hierarchy at a time. I cannot have a reporting hierarchy and a crediting hierarchy at the same time. Xactly is a new tool for us and requires a learning curve. Review collected by and hosted on G2.com.

I like Xactly's flexibility to adjust reporting and include fields, which is invaluable for providing clean reports that offer sales leaders actionable insights. The system's ability to flexibly adapt between different segments when different quota metrics are important is a major plus, allowing for scalability over time and reducing the time spent sifting through data. Additionally, I'm excited about the upcoming AI integrations. Review collected by and hosted on G2.com.

It could be easier to build reports. Knowing what fields to pull when the naming conventions we established aren’t great. Review collected by and hosted on G2.com.

I use Xactly Incent to build and automate our sales compensation plans, which helps us process a high volume of data quickly. I really like the ability to build customizations for complex scenarios. Each company is different, and many times leads have ideas that are not natively available in Incent, but through custom queries and formulas, nearly everything is possible. Although the initial setup was complex, I have found a passion in learning the ins and outs of the tool. Review collected by and hosted on G2.com.

PPP reporting challenges with showing reps retroactive changes. Balance carry forward payments do not maintain the earning groups. Review collected by and hosted on G2.com.

I use Xactly for paying commissions and appreciate how it automates tasks that would be impossible to track manually in spreadsheets. The automation feature is particularly beneficial and makes my work easier. I also like the data integration with Salesforce, which is crucial for managing and scaling commission tracking efficiently. Automatic calculation of quotas and the ability to see relationships between rules are additional aspects I find valuable with Xactly. Review collected by and hosted on G2.com.

The UI and UX could be improved; there are too many tabs to switch between instead of easy-to-see workflows. Review collected by and hosted on G2.com.

I really like the ease of use and flexibility of Xactly, along with its low programming requirements. It has been valuable in providing real-time sales and payment data. Transitioning from Callidus to Xactly was a positive change due to how straightforward and easy Xactly is to implement. Review collected by and hosted on G2.com.

The complexity of adding roles and compensation plans. Instead of users, roles, and different tabs needed, it should be simplified. Comp plans could be more of a menu-type product with choices to make simple plans. Review collected by and hosted on G2.com.

The flexibility of the platform has allowed to customize various compensation plans and commission programs for the sales team. I appreciate that their account service team that handles the ticket requests are very helpful, as well as flexible and understanding. Review collected by and hosted on G2.com.

No negative consequences have been identified it’s advanced tools have helped manage our compensation reliably. Review collected by and hosted on G2.com.