RR
Ron R.
Small-Business (50 or fewer emp.)
"AWESOME Product, Awsome customer service."
5/5
What do you like best about X1 Search?

It works and its fast. I'm an attorney and I simply couldn't live without it when drafting documents. It is so easy to find clauses that I have previously drafted to insert into a new document. Just as easy to find emails, contacts, and tasks.

The customer service is prompt, knowlegable, and goes above and beyond to when they find other problems with your computor not related to X1. They set a high bar for other companies.

Thanks Chris Review collected by and hosted on G2.com.

What do you dislike about X1 Search?

Nothing. It is close to the perfect program. Review collected by and hosted on G2.com.

OL
Olivia L.
Small-Business (50 or fewer emp.)
"Amazing support!"
5/5
What do you like best about X1 Search?

I do my work so quickly because of X1. It searches my Contacts, Calendar, Files privately, which I use very frequently. Excellent tool for any user! Review collected by and hosted on G2.com.

What do you dislike about X1 Search?

the scroll bar - if you click it off, the view is gone and you need to reset the view.

The program is amazing! So clean for users to build what we want to pull up. Review collected by and hosted on G2.com.

Salma  R.
SR
Salma R.
Senior Software Test Engineer
Mid-Market (51-1000 emp.)
"Improve access to documents and emails."
4.5/5
What do you like best about X1 Search?

I like how with X1 Search I can search Outlook emails, attachments, calendars and contacts.

SharePoint is compatible with our workflows and offers native previews of lists and document libraries in addition to unique post-search actions.

To change settings and add or remove data sources from the index, you can use the menu options to navigate. Review collected by and hosted on G2.com.

What do you dislike about X1 Search?

I wish X1 Search's indexing procedure were more efficient; it is still cumbersome.

X1 Search's installation and configuration procedures are a little challenging. Review collected by and hosted on G2.com.

Jan Willem J.
JJ
Jan Willem J.
Retired
Enterprise (> 1000 emp.)
"Good app, and also good services"
5/5
What do you like best about X1 Search?

You don't have to search, just let X1 search for you. And a very good after sales support. I use the application for more then 10 years, and it's great! Review collected by and hosted on G2.com.

What do you dislike about X1 Search?

nothing! The application is perfect for me, and no remarks Review collected by and hosted on G2.com.

RG
Russell G.
Attorney
Small-Business (50 or fewer emp.)
"X1 Does Not work with OneDrive"
0.5/5
What do you like best about X1 Search?

Is fast and can scan files and provide excellent results in seconds. Review collected by and hosted on G2.com.

What do you dislike about X1 Search?

X1 does not work with OneDrive. Sadly, X1 has designed their product to require a constant and consistent internet connection that persists for hours without any interruptions. This type of connection is impossible on todays internet, even over direct, fiber connection like our firm's. Moreover, X1 makes a separate request to OneDrive servers for each and every file that OneDrive holds, ONE AT A TIME--making an initial index creation almost impossible. I have worked with X1 support for 10 months on this issue, but they refuse, or are not capable, of redesigning the product. The issue arises because if a user has more than a couple of thousand files no initial index can be created. Our firm has about 200k files and while all local files are indexed properly, OneDrive in the cloud will never be indexed by X1. Hence, X1 is not compatible with X1 and their OneDrive data source claim is at best only partially true, or a fantasy. It's sad because X1 is such a great product, but they have not kept up the migration into the cloud for documents. Review collected by and hosted on G2.com.

DC
Donald C.
Professor
Small-Business (50 or fewer emp.)
"Great software, great support"
5/5
What do you like best about X1 Search?

It works. As long as you remember just a few details about a long-lost file, you can find it. I have been able to find stuff from literally 20 years ago with X1 Search. I literally use it every day. The pathetic indexing system of Windows 10 is totally inadequate by comparison. Review collected by and hosted on G2.com.

What do you dislike about X1 Search?

Nothing to dislike, really - I've had a few bug problems here and there, always quickly resolved by contacting tech support (at no cost). Review collected by and hosted on G2.com.

DK
Donald K.
Principal Consultant
Mid-Market (51-1000 emp.)
"Excellent software, brilliant support!"
5/5
What do you like best about X1 Search?

I've found X1 useful for finding email. It supports search by subject, sender, recipient, date range, but most importantly, by text within the body of the message. It's also proved extremely helpful in finding files, again supporting search by title, type, date-range and text in the document, including pdf. This can be a life-saver.

But the reason I'm writing this review is to note the extraordinary response to a support question that I received from X1 Customer Care Representative Chris Wheaton. He provided an explanation of why my problem was occurring, and the remedy. He did this in a remarkably clear and helpful way. He then went on to provide recommendations about configuration changes that would benefit me (I'd send a zip produced by X1's diagnostic tool). He outshone any support person I've worked with previously. Hat's off! Review collected by and hosted on G2.com.

What do you dislike about X1 Search?

Only a few quibbles: It would be nice if the application remembered the widths to which I'd set the columns; I haven't been able to find a way to filter for attachments in general without specifying a particular type of attachment. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"best search software in town and great support if I have a problem"
4/5
What do you like best about X1 Search?

Finds documents or emails like lightning, wherever they are, based on a few keywords.

Nicely highlights the words I'm looking for within the document previews.

Very intuititive GUI.

Fantastic support offered whenever I have issues with installation/deinstallation - very thorough responses and a very quick turnaround, despite the time-zone difference.

Have not needed help using the tool for searching yet, as it is very easy to use Review collected by and hosted on G2.com.

What do you dislike about X1 Search?

Does not run on Macintosh, which my wife has to use Review collected by and hosted on G2.com.

Barry F.
BF
Barry F.
Senior Corporate Counsel - Intellectual Property
Enterprise (> 1000 emp.)
"have used this for years. support is great; very timely and clear help."
5/5
What do you like best about X1 Search?

searches thru my messy computer and finds things i need. Review collected by and hosted on G2.com.

What do you dislike about X1 Search?

just read that cloud searches are difficult; have not experienced that issue yet. Review collected by and hosted on G2.com.

SM
Stephen M.
P
Small-Business (50 or fewer emp.)
"Its like having google search for all your files and email."
5/5
What do you like best about X1 Search?

It's an incredibly fast search program with high-quality advanced search conditionals that helps me index all of my data. Now I can find anything in my files. Nothing else currently on the market compares. Review collected by and hosted on G2.com.

What do you dislike about X1 Search?

I wish that it could also search chat and note-taking software like Slack and Otter. Then it would be truly comprehensive. Review collected by and hosted on G2.com.