KM

Kate M.

Small-Business (50 or fewer emp.)

5/1/2020

"Game changer"

5/5

What do you like best about Wunderkind?

Fast onboarding and time to launch without a heavy level of effort in our internal teams. Very easy to make changes to creative and run tests because Bounce X takes care of it all. The biggest thing is the massive positive sales impact that it had on our email program! Review collected by and hosted on G2.com.

What do you dislike about Wunderkind?

There were some challenges in how we identified existing vs new customers, but nothing that wasn’t fixable. Review collected by and hosted on G2.com.

Recommendations to others considering Wunderkind:

It’s a great solution for driving email sign ups and sales while not being a big level of effort on internal teams (ecomm/development and creative). Review collected by and hosted on G2.com.

What problems is Wunderkind solving and how is that benefiting you?

Bounce X solved a few major problems; 1) A low number of new email sign ups 2) a quicky and easy way to update our triggered emails Review collected by and hosted on G2.com.

RV

Ryan V.

Account Executive

Small-Business (50 or fewer emp.)

8/8/2019

"Powerful tool with excellent customer service."

4/5

What do you like best about Wunderkind?

One of the features I like most about this software is its excellent account management and quick response times to address the changing needs we have. In addition, email personalization has a great ability to display email products directly linked to what a previous customer was browsing the site. Tabien has a very robust site experience capabilities to accommodate many different use cases. Review collected by and hosted on G2.com.

What do you dislike about Wunderkind?

Although they are excellent for designing and implementing emails, improvements and updates are limited in some cases. I think it would be a good alternative to allow access to the browsing and buying behaviors collected from customers. Review collected by and hosted on G2.com.

Recommendations to others considering Wunderkind:

I recommend BounceX to e-commerce companies direct to the consumer. Its capabilities are naturally aligned with companies that seek to optimize the experience of their website at all stages of the funnel for customers. I would also add that it makes a lot of sense for companies that have limited resources to develop their email programs and site improvements. Review collected by and hosted on G2.com.

What problems is Wunderkind solving and how is that benefiting you?

We are using BounceX throughout the company. We take advantage of them to re-market to customers who visited the site or left items in their cart by email. In addition, BounceX is helping us capture emails on our site, which has been helping us build our lists. Finally, we partner with them to help boost urgent purchase within our customer base. Thanks to this tool we have been able to give life to many ideas without having to make a great effort. Review collected by and hosted on G2.com.

JR

Joshua R.

Director of Digital Marketing

Publishing

Enterprise (> 1000 emp.)

9/10/2018

"BounceX has an incredibly powerful platform partnered with unmatched customer service."

5/5

What do you like best about Wunderkind?

Their team. I was tasked with improving web performance as a whole – working across multiple departments with an array of stakeholders, all with specific goals in mind. Sarah, my consultant at BounceX, has done a marvelous job helping me navigate these waters. We are able to collaborate and thinking both creatively and analytically to develop experiences that have proven extremely successful. BounceX, as a tool, has allowed us to bring all of those ideas to life – with minimal development on my side. Any digital marketer knows how valuable this is. Review collected by and hosted on G2.com.

What do you dislike about Wunderkind?

Reporting has been a challenge, however our company structure is unique. The Business Journals is comprised of 43 Brands, all with unique products and guidelines. BounceX had their work cut out for them and has done a great job working with us to develop the best possible reporting. Review collected by and hosted on G2.com.

MH

Mónica H.

Small-Business (50 or fewer emp.)

9/2/2018

"Improve the experiences on the site and the generation of opportunities."

4.5/5

What do you like best about Wunderkind?

We have seen the greatest benefits by leveraging the identity cloud and BounceX's email platform to greatly improve the performance of our abandoned cart and navigate remarketing emails. I was impressed by how quickly they were able to get them up and running in time for our second largest party. Review collected by and hosted on G2.com.

What do you dislike about Wunderkind?

There are no major issues so far, the only thing I would mention is that we do not have visibility of the site behaviors that BounceX is using to display the personalized emails they are running for us. It would be great to have an idea of those types of behaviors to carry out during the rest of our lifecycle marketing programs. Review collected by and hosted on G2.com.

Recommendations to others considering Wunderkind:

For organizations with limited resources to build dynamic emails about abandoned carts, I would recommend this solution that we were able to quickly market and that had a positive ROI. Review collected by and hosted on G2.com.

What problems is Wunderkind solving and how is that benefiting you?

Increase the size of our database list with the collection of potential customers, the improvement of on-site experiences to increase conversion, and increase revenue from site remarketing emails. So far, we have seen benefits in each area, but the greatest benefit comes from leveraging your platform to increase revenue from our site's remarketing emails. Review collected by and hosted on G2.com.

EC

Verified User in Civic & Social Organization

Small-Business (50 or fewer emp.)

3/10/2019

"SmarterHQ"

4/5

What do you like best about Wunderkind?

SmarterHQ is a great customer and partner. The thoughtfulness you bring to onboarding your new clients has to be a competitive differentiator for you and we at TaskRay wish you continued success #customersuccess Interactive email, accessibility, personalization: These are the top email marketing trends we're tracking in 2019. Review collected by and hosted on G2.com.

What do you dislike about Wunderkind?

With Profile Data Collect, marketers can easily activate their customer profile information (CRM, persona, loyalty) into marketing campaigns to drive retention and deepen customer relationships. Interactive email, accessibility, personalization: These are the top email marketing trends we're tracking in 2019. Review collected by and hosted on G2.com.

AC

Alejandro C.

Small-Business (50 or fewer emp.)

8/22/2018

"Phenomenal Service and Company"

5/5

What do you like best about Wunderkind?

The innovative tech that enables us to increase our marketing ROI. The willingness of the team to help out as if they are part of our company. Review collected by and hosted on G2.com.

What do you dislike about Wunderkind?

Haven't encountered problems in the 4 years I've been working with them. Review collected by and hosted on G2.com.

Recommendations to others considering Wunderkind:

Give them a try! You wont regret it Review collected by and hosted on G2.com.

What problems is Wunderkind solving and how is that benefiting you?

Increasing conversion rate. Increasing AOV. We are better able to nurture our clients and are more effective at getting them to purchase as we are personalizing their experience. Review collected by and hosted on G2.com.

EI

Verified User in Internet

Enterprise (> 1000 emp.)

8/7/2018

"Strategic Thinkers+ Cutting Edge Monetization Tactics + Responsive Client Teams = Must Have Partner"

4.5/5

What do you like best about Wunderkind?

I had worked with BX for many year in last company. They were consistently one of the most cutting edge thinkers when it came to understanding how to monetize site traffic, leverage remarketing tactics to nudge a user toward an incremental action. As a digital first tech company, it was fantastic to have an platform like BX that could help us understand how to optimize our traffic and drive incremental profitable revenue growth. Not only are they able to provide strategies and tactics that have proven revenue impact, the client success team’s are also very involved in the day to day, bringing together different knowledge spheres to help their clients get industry leading best practices. Review collected by and hosted on G2.com.

What do you dislike about Wunderkind?

I generally don’t have any major dislikes. I would like to have more of an ongoing preview of Alpha and Beta Products that are in the pipeline way ahead of its rollout so I can see if that is appropriate for my business; similar fashion to how Google and Facebook leverage Alphas/Betas to whet the appetite of more mature businesses Review collected by and hosted on G2.com.

Recommendations to others considering Wunderkind:

The BX Platform is not for everyone; its best suited for companies who have a focus on understanding and monetizing their customer base and have product/tech teams that can’t move as fast or have different priorities. I recommend working with the BX Client Team to help sell in the platform to internal stakeholders as their data and strategies are very compelling and immediate. Review collected by and hosted on G2.com.

What problems is Wunderkind solving and how is that benefiting you?

For my business, it was to understand who my visitors were, and be able to drive incremental revenue of the abandoners in a way that wasn’t intrusive but also provided a relevant offer/communication. Because of BX, my team was able to focus on other internal projects that needed more attention and leverage their platforms to move our business faster and quicker.

Review collected by and hosted on G2.com.

PI

Phil I.

Director CRM and Partnerships | eCommerce Marketing | Partnership Development | Team Management

Small-Business (50 or fewer emp.)

4/5/2018

"Enormous value add for enhancing on site experiences, lead generation, and site remarketing tactics"

4.5/5

What do you like best about Wunderkind?

We've seen the biggest benefits from leveraging BounceX's identity cloud and email platform to greatly enhance the performance of our abandoned cart and browse remarketing emails. I was impressed with how quickly they were able to get these up and running in time for our second biggest holiday. Review collected by and hosted on G2.com.

What do you dislike about Wunderkind?

No major downsides so far, the only thing I would call out is that we don't have visibility into the site behaviors BounceX is using to surface the personalized emails they are running for us. It would be great to have insight into those types of behaviors to carry throughout the remainder of our lifecycle marketing programs. Review collected by and hosted on G2.com.

Recommendations to others considering Wunderkind:

For organizations with limited resources to build dynamic abandoned cart/browse emails in house, I would recommend this solution that we were able to get in market quickly and has had a positive ROI Review collected by and hosted on G2.com.

What problems is Wunderkind solving and how is that benefiting you?

Increasing our database list size with lead collection, improvement of on site experiences to increase conversion, and increase site remarketing email revenue. So far we have seen benefits in each area, but the biggest benefit has come from leveraging their platform to increase our site remarketing email revenue. Review collected by and hosted on G2.com.

JK

Judd K.

Mid-Market (51-1000 emp.)

7/26/2018

"Great product and amazing customer service"

5/5

What do you like best about Wunderkind?

BounceX has some cutting edge technology to really optimize the site conversion and email capture which both drive incremental revenue on the ecom site. Plus our account team is very attentive to all our questions and they are always recommending new campaigns to test. Review collected by and hosted on G2.com.

What do you dislike about Wunderkind?

Hard to come up with something...Only thing I can think of is cost. Review collected by and hosted on G2.com.

Recommendations to others considering Wunderkind:

It's worth the cost and they do most of the work for you (full service). Review collected by and hosted on G2.com.

What problems is Wunderkind solving and how is that benefiting you?

We've seen significant increases in our conversion rate and email capture rate which have driven incremental revenue growth on our sites. Review collected by and hosted on G2.com.

EC

Verified User in Consumer Goods

Small-Business (50 or fewer emp.)

8/20/2018

"Easy to work with and great results"

5/5

What do you like best about Wunderkind?

The team at BounceX is so easy to work with. They do a great job of getting to know our brand so that the customer has a seamless experience. We set aggressive targets and they have exceeded them all. Review collected by and hosted on G2.com.

What do you dislike about Wunderkind?

We love everything about working with BounceX. Review collected by and hosted on G2.com.

What problems is Wunderkind solving and how is that benefiting you?

We have been able to test experiences with our customers that our internal team did not have the resources to administer. While this has allowed us to implement a fantastic customer follow up campaign, the unexpected bonus has been getting many additional learnings from the tests we have been able to run. Working with BounceX has enhanced our customer experience throughout our entire site. Review collected by and hosted on G2.com.