Our ability to capture onsite behaviors and send retargeted emails via ID resolution helps our business create a more personalized shopping experience. We have over 15 campaigns in the market. We work closely with our CSM(s) to review campaign performance and optimize as needed. Over the past several years as a partner, we've completed A/B testing of links, email content, subject lines, timing, and frequency. We've incorporated and introduced various on-site email capture forms to increase our subscriber list during our most pivotal sale periods. The Wunderkind Client Success team is extremely responsive and professional. We built a wonderful working relationship and valued their insights, feedback, and support to our organization - thus viewing them as an extension of our nimble team. Review collected by and hosted on G2.com.

It can take longer than anticipated for our team to go live with a new campaign or make edits/optimizations. Similarly, there are complexities in the reporting between Wunderkind and Audiences platforms. I'm hopeful the new Autonomous Marketing Platform will resolve some of the pitfalls. Review collected by and hosted on G2.com.

The technology is great and it helps us make sales, which, at the end of the day is what we want. Review collected by and hosted on G2.com.

1. The restructuring and account team is not great. We don't get the support we need in a timely manner

2. They over promise and under deliver on when products will actually be available. We have been waiting on Studio for months now.

3. There's no way for us to create custom campaigns per product category. For instance, creating custom abandonment sends for barbells, or benches, or racks. Review collected by and hosted on G2.com.

The teams get our business objectives, design simple and impactful solutions and share real time data allowing us to make smart next step decisions Review collected by and hosted on G2.com.

No downsides at all other than I wish I had more time to spend with them to explore more ways they can drive positive results for the business! Review collected by and hosted on G2.com.

Wunderkind is easy to implement and starts returning meaningful new customers numbers immediately! Review collected by and hosted on G2.com.

Wish the dashboard was more flexible to use. Review collected by and hosted on G2.com.

Our experience with Wunderkind has been largely positive, particularly in terms of the collaborative nature and proactiveness of their team. From day one, our account partners have been engaged, responsive, and attentive to our needs. They consistently bring fresh ideas to the table and work diligently to help us maximize the impact of our campaigns. The team's proactive approach and dedication to our success are what set Wunderkind apart as a partner. Review collected by and hosted on G2.com.

However, there are areas for growth, especially when it comes to the flexibility of the software and the depth of data insights provided. The platform itself, while effective, could benefit from greater adaptability to meet evolving business requirements. For instance, more customization options and easier integration with our existing systems would enhance its functionality and better support our unique business goals. Additionally, while the data insights are useful, there is potential for more advanced analytics and reporting capabilities to allow us to make more informed strategic decisions. Review collected by and hosted on G2.com.

My account team is super helpful. Great at making strategy and testing recommendations and following up. I appreciate all of the quick changes and documentation they provide for us, and they're quick to respond to questions. Review collected by and hosted on G2.com.

I find that there's a lot of selling, and sometimes I'm unsure if recommendations are truly helpful to our business or they benefit WKND more. I wish there was a way to edit sign up units in the UI. I don't find the self service platform particularly useful. Review collected by and hosted on G2.com.

Their toolbox is great, and their service is white glove. Review collected by and hosted on G2.com.

Their turnover of account reps is very high. I find it hard to develop a relationship with one as they seem to be replaced every few months. Review collected by and hosted on G2.com.

My account representative and I have developed a fantastic rapport. He fully understands our business and has become an extension of my team. For each monthly meeting he comes fully prepared with the most recent data and ideas based on that data. Review collected by and hosted on G2.com.

I really can't say I dislike anything about Wunderkind. The closest I can land to that mark is that because it is a concierge service we're not permitted to do anything... sometimes that slows things down or requests get lost in translation. Those examples are typical growing pains and we no longer experience them. Review collected by and hosted on G2.com.

Wunderkind allows the business to reach and communicate with customers and prospects who otherwise wouldn't receive marketing from the brand. Review collected by and hosted on G2.com.

Wunderkind can cause deliverability issues and increase unsubscribe rates because you are reaching subscribers who did not exactly subscribe to receive marketing communication from you. Review collected by and hosted on G2.com.

Customer identification made easy, a great team to work with, and a huge boost to email subscriber numbers and revenue. Commitments are delivered upon and the team is always working with their clients to identify opportunities and improvements. Review collected by and hosted on G2.com.

Integration and onboarding takes time and you only get out of Wunderkind what you're willing to put in; resources and attention to detail are still necessary, as is a good and close working relationship with the Wunderkind team to maximize success. These are not "dislikes" per say, just things to be conscious of! Review collected by and hosted on G2.com.