--- title: Wukong CRM Reviews meta_title: 'Wukong CRM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Wukong CRM works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 2 scale: '5' date_modified: '2026-07-12' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Wukong CRM Reviews **Vendor:** Wukong CRM & Zhengzhou Kakarote Software Technologies Co., Ltd. **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.3/5.0 **Total Reviews:** 2 ## About Wukong CRM Wukong CRM is a customer relationship management system that provides tools for managing the entire customer lifecycle. The system features modules for marketing, sales, and service management that help track leads, convert opportunities, and deliver customer support through multiple channels including call centers, email, and SMS. Wukong CRM integrates with platforms, such as DingTalk, Feishu, and WeChat Work to expand customer acquisition channels and streamline business processes. The system centralizes customer data management, allowing for a complete view of customer interactions across departments. Additionally, Wukong CRM includes functionality for human resources management, inventory management, and financial management to create a comprehensive business management solution. ## Wukong CRM Reviews ### 1. Good IT & open source solution tool **Rating:** 3.5/5.0 stars **Reviewed by:** Mauro S. | eComm Global Web PM Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** September 07, 2022 **What do you like best about Wukong CRM?** Manual work reduction. This tool allows you to automate almost all your daily tasks. **What do you dislike about Wukong CRM?** Sometimes low speed of the tool could make delays on your SLA. **What problems is Wukong CRM solving and how is that benefiting you?** Improve the productivity and relationship with existing customers; finding new customers and expand the market. ## Wukong CRM Discussions - [what do you think WuKng CRM stand for ?](https://www.g2.com/discussions/what-do-you-think-wukng-crm-stand-for) - 1 upvote - [View Wukong CRM pricing details and edition comparison](https://www.g2.com/products/wukong-crm/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+11%3A08%3A01+-0500&secure%5Bsession_id%5D=81dc0eac-2f07-4213-9c06-3db498f24f24&secure%5Btoken%5D=bb2c0a8ff1f5d8344890eb06f7efa801176a937fee9cfb1c562dade2abc4ab01&format=llm_user) ## Wukong CRM Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management - Contract/License Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics - Email Management - File Management - Deal Management **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics - Workflow Management - Opportunity Management - Sales Pipeline Management - Reporting/Analytics - Calendar Management - Pipeline Management - Content Management - Communication Management - Visual Analytics - Template Management - Predictive Analytics - Document Management - Channel Management - Commission Management - Field Sales Management **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support - Third-Party Integrations - Social Media Integration - Customer Support - Multi-Channel Social Integration **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation - Mobile Access - Lead Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Third-Party Integration - Internal Chat Integration - Collaboration Tools - Prospecting Tools - Real-Time Data **Generative AI** - AI Text Generation - Generative AI - Proposal Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Calendar/Reminder System **Additional Functionality** - Search/Filter - Alerts/Notifications - Data Import/Export - Lead Capture - Batch Processing - Email Tracking - Tagging - Pipeline Reports - Drag & Drop - Segmentation - Customizable Fields - Role-Based Permissions - Interaction Tracking - CRM - Document Storage - AI Copilot - Contact Database - Referral Tracking - Quotes/Estimates - Multi-Channel Communication - Lead Qualification - Marketing Automation - Email Templates - Sales Reports - Customer Journey Mapping - Reminders - Lead Scoring - Data Security - Customizable Reports - Calendar Sync - For Startups - Performance Metrics - Sales Trend Analysis - For iPad Devices - Customizable Templates - Activity Tracking - Reporting & Statistics - For Mac Devices - Landing Pages/Web Forms - Lead Nurturing - Gamification - Prioritization - Web-based Deployment - Softphone - Single Sign On - Customer Database - Event Triggered Actions - Mobile App - Email Sequences - Customer Segmentation - Lead Assignment - For Small Businesses - Live Chat - Business Card/Badge Scanning - Data Visualization - Customer Social Profiles - Social Promotion - Monitoring - Engagement Tracking - Social Media Monitoring - Customer Engagement - Sentiment Analysis - Brand Tracking - Audience Targeting - Workflow Automation ## Top Wukong CRM Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,690 reviews) - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - 4.4/5.0 (14,243 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,302 reviews)