Jennifer in the billing department is the best. Review collected by and hosted on G2.com.

Some functions require too many clicks. Not customizable to the degree I would like. Review collected by and hosted on G2.com.

Support staff is friendly and available. Many useful features are built into the software, although chronic glitches make many of them unrealiable. Review collected by and hosted on G2.com.

Unfortunately, from very early on in my experience with the software, there were a number of major glitches that were not able to be resolved by support team (birthdates changing in the system after patient registration; problems with saving and processing credit card information; patients allowed to double book themselves in the portal; inconsistent client access to the portal.) Some of these seem to have resolved themselves in the last year, and some persist. I also feel I was not fully informed of the 60-month commitment written into my contract. Although I should have read the document more carefully, it felt deceptive for the rep I worked with to not explicitly discuss this with me. Review collected by and hosted on G2.com.

I have been using WR S for 10 years now. They continue to improve the product. WRS is very easy for new people to learn. New staff accommodate quickly. It is very easy to customize WRS based on the needs of your practice. I particularly like the ability to set rules for health maintenance such as cancer screenings, lab tests, and other routine care such as immunizations. They have been doing my billing for a couple of years and they do a great job, saving me a lot of money versus hiring my own staff to do it. They follow up on unpaid claims and even catch errors in my notes where I failed to document charges. Review collected by and hosted on G2.com.

The pharmacy module can sometimes be a little clumsy to find certain medications. Review collected by and hosted on G2.com.