Verified User in Computer Software
UC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"Powerful, Developer-Friendly Hosting—But Pricing Can Be a Hurdle"
3/5
What do you like best about WP Engine?

What I like best about WP Engine is the balance between performance, reliability, and developer-friendly tools. Their managed hosting takes care of updates, security, backups, and caching, which saves a lot of maintenance time. I also appreciate the staging environments, strong support team, and seamless integration with WordPress workflows, especially for agencies and teams managing multiple sites. Review collected by and hosted on G2.com.

What do you dislike about WP Engine?

One downside of WP Engine is the pricing, which can feel expensive compared to standard hosting providers, especially for smaller websites or startups. Review collected by and hosted on G2.com.

Response from Emma Zwirko of WP Engine

Thank you for taking the time to share your review and feedback! We're glad to hear about your positive experience with our platform and support team so far. We understand that pricing is a consideration for many users. We are committed to providing quality service, and our team is constantly working on new ways to improve and optimize our platform to ensure it aligns with the value we provide.

If you ever need anything please don't hesitate to reach out to our team! We're always here and happy to help.

Sam C.
SC
Sam C.
Small-Business (50 or fewer emp.)
"Super Reliable Hosting with Room for Support Improvement"
5/5
What do you like best about WP Engine?

I like WP Engine because it's super easy to use and very reliable. It provides a super reliable hosting environment ensuring our client sites are always up and online. I find it really easy to manage updates, security, and site monitoring, which takes care of the overall health of our client sites. This ease means I don't have to think about the infrastructure, and I know it's secure, which gives me peace of mind. Additionally, the initial setup was incredibly easy; creating an account, migrating sites, and updating everything is straightforward. The support and infrastructure are great, making WP Engine valuable to us. Review collected by and hosted on G2.com.

What do you dislike about WP Engine?

Sometimes the support could be faster. It can feel like we're waiting too long to get a response. I also find it annoying to have to repeatedly say I want to talk to a human. An option to bypass the AI agent in the support channel would be nice because sometimes I just know I need to go directly to a human. Review collected by and hosted on G2.com.

Response from Emma Zwirko of WP Engine

Thank you for taking the time to share your review, Sam! We're glad to hear about your positive experience using our platform. We continually work to improve our processes and we appreciate your feedback on support. We'll be sure to pass it along to our team! We understand our Virtual Assistant isn't the best for everyone; to bypass this and get in contact with our support team you can type "support" into chat.

If you ever need anything, please don't hesitate to reach out!

Josh C.
JC
Josh C.
Web Developer
Small-Business (50 or fewer emp.)
"Super fast speed and performance alongside handy time saving tools"
4.5/5
What do you like best about WP Engine?

I find their support to be exceptional, it's super quick to be connected to an agent and the resolution is always fast. I also like their page speed optimisation suite for achieve a great user experience and fast scores on Google Page Speed Insights. Review collected by and hosted on G2.com.

What do you dislike about WP Engine?

They could drive more awareness if you're reaching a bandwidth or visitor limit. I have been caught out with an overcharge before. Review collected by and hosted on G2.com.

Response from Emma Zwirko of WP Engine

Thank you for taking the time to share your review and feedback, Josh! We appreciate your kind words about our support team, and we're glad to hear about your positive experience with our platform! We'll be sure to pass your feedback on bandwidth limits along to the rest of our team as well.

If you ever need anything, please don't hesitate to reach out! We're always happy to help.

Ian G.
IG
Ian G.
Small-Business (50 or fewer emp.)
"Effortless Hosting with Robust Staging Features"
4/5
What do you like best about WP Engine?

I use WP Engine for hosting and managing client sites, and I appreciate how it simplifies a lot of the process. The managed hosting makes it easy to resolve issues related to DNS, which can otherwise be time-consuming. I find WP Engine very easy to use, and the staging environments make it simple to test things. They are easy to spin up and copy to or from, allowing for quick testing, sharing updates with clients, and pushing changes before moving to production. The initial setup of WP Engine was super easy, which was a big plus for me. Review collected by and hosted on G2.com.

What do you dislike about WP Engine?

It's a bit expensive. Review collected by and hosted on G2.com.

Response from Emma Zwirko of WP Engine

Thank you for taking the time to share your review, Ian! We're glad to hear about your positive experience with our platform. We also understand that cost is an important factor, and we continually strive to provide value for our services. We appreciate your feedback and will take it into consideration as we work to improve our offerings!

If you ever need anything, please don't hesitate to reach out to our team! We're always happy to help.

Kuldeep U.
KU
Kuldeep U.
Software Engineer
Small-Business (50 or fewer emp.)
"Automatic Backups and 24x7 Support Make This a Standout Choice"
5/5
What do you like best about WP Engine?

There are a few aspects I appreciate: the automatic backups provide peace of mind, and having access to a 24x7 support system is very reassuring. Additionally, the Git deployment feature is quite useful. Review collected by and hosted on G2.com.

What do you dislike about WP Engine?

There are two main issues I have encountered. First, I am unable to run cron jobs directly on the server, which limits my ability to automate tasks as needed. Second, I cannot easily view server resources and utilization at a glance, making it difficult to monitor performance efficiently. Review collected by and hosted on G2.com.

Response from Emma Zwirko of WP Engine

Thank you for your review, Kuldeep! We understand the value of automatic backups and 24/7 support, and we're constantly working to improve our services to meet our customers' needs. We'll be sure to pass your feedback on server resources and cron jobs to the rest of our team as we evolve our systems and processes. If you need anything else, please don't hesitate to reach out!

Verified User in Construction
AC
Verified User in Construction
Enterprise (> 1000 emp.)
"Easy Backend and Version Control, but Performance and Plugin Conflicts Hold It Back"
3.5/5
What do you like best about WP Engine?

Ease of use in the backend and ability to adjust version of the site you have saved. Review collected by and hosted on G2.com.

What do you dislike about WP Engine?

They sell you a server package but then it has performance issues and the plugins they give you to help speed up your site just add bloatware and conflict with plugins to cause more issues. Review collected by and hosted on G2.com.

Response from Emma Zwirko of WP Engine

Hi! Thank you for taking the time to share your review. We're glad to hear about your positive experience with our User Portal! We strive to provide a seamless experience in the backend and offer flexibility with site versions.

We appreciate your feedback about our platform and we apologize for any performance issues you've encountered. We will pass your review along to the rest of our team for consideration as we work to improve our processes and systems.

If you ever need anything, please don't hesitate to reach out to our team! We're always here and happy to help.

Verified User in Internet
CI
Verified User in Internet
Small-Business (50 or fewer emp.)
"A better hosting experience (but could be better)"
4.5/5
What do you like best about WP Engine?

Smart Plugin Manager is really great for my clients who lack a dedicated employee to maintain plugins. Another nice feature: the warning system to alert customers when a plugin is found vulnerable. Review collected by and hosted on G2.com.

What do you dislike about WP Engine?

The support is now more AI-driven, which I understand too an extant, but there are times when you need to speak with a real human and that is more difficult to achieve now. Also, I think they should expand the storage allotment for basis accounts. It's tough to run dev and staging environments without going over the quota. Review collected by and hosted on G2.com.

Response from Emma Zwirko of WP Engine

Thank you for taking the time to share your review! We're glad to hear about your positive experience with our platform and Smart Plugin Manager.

We appreciate your feedback about our support chat and we'll be sure to pass it along to the rest of our team. We understand AI isn’t for everyone, so when chatting our virtual assistant, you can type "support" to reach one of our human support team members.

Verified User in Marketing and Advertising
UM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
"WP Engine: Easy to Use Once You Learn the Ropes, with Unmatched Support"
5/5
What do you like best about WP Engine?

WP Engine has a real ease of use once you learn the ropes! And in a worse-case scenario, the support is unmatched with prompt and helpful support! Review collected by and hosted on G2.com.

What do you dislike about WP Engine?

I don’t think I have enough experience with it yet to say what I dislike. That said, I do wish it were a bit easier to reference previous tickets when I’m dealing with an issue on the same site and chatting with support. Review collected by and hosted on G2.com.

Response from Emma Zwirko of WP Engine

Thank you for taking the time to share your review! We're glad to hear about your positive experience using our platform so far. We'll be sure to share your review and feedback with the rest of our team.

If you ever need anything, please don't hesitate to reach out! Our team is always here and happy to help.

Nick F.
NF
Nick F.
Owner, Development and Hosting Agency
Small-Business (50 or fewer emp.)
"Exceptional Support That Feels Like Part of My Team"
5/5
What do you like best about WP Engine?

I’m using WP Engine to run the hosting portion of my new business. My rep and anyone I’ve ever talked with on chat has always been nothing but informative and helpful. They truly feel like an extension of my team. Review collected by and hosted on G2.com.

What do you dislike about WP Engine?

The going live/adding a new domain process feels a little clunky. I’m never sure if the standard practice of running a search and replace is running or not. I often have to chat in to resolve dns issues going live. Review collected by and hosted on G2.com.

Response from Emma Zwirko of WP Engine

Thank you for taking the time to share your review, Nick! We're glad to hear about your positive experience with your rep. We'll be sure to pass your feedback on to the rest of our team. If you ever need anything, please don't hesitate to reach out! We're always happy to help.

Eli U.
EU
Eli U.
Web Developer
Small-Business (50 or fewer emp.)
"Super Simple, Streamlined Hosting with Fast, Helpful Chat Support"
4/5
What do you like best about WP Engine?

Super simple and streamlined hosting solution. It's quick and easy to get website hosting set up and if you run into any issues, getting in touch with support through chat is super fast and they are always very helpful. We also haven't had any issues with downtime from them. Review collected by and hosted on G2.com.

What do you dislike about WP Engine?

It is perhaps not the most robust hosting platform - if you are running complex sites, you might need a hosting solution with more features or power in their hosting. Review collected by and hosted on G2.com.

Response from Emma Zwirko of WP Engine

Thank you for taking the time to share your review! We're glad to hear about your positive experience with our platform and support. We're committed to providing a quick and easy setup process and helpful support whenever you need it. If you ever need anything, please don't hesitate to reach out to our team! We're always happy to help.