I find WP Engine really helpful for managing our large, WordPress multisite environments. It provides the server processing and hosting power needed to handle the complexity of 100s of sub-sites effectively. The interface is really easy, making tasks like adding domains and setting DNS straightforward, and the SSL automation is also a plus. Their support has always been fantastic, consistently helping me track down issues like slowness by looking through server logs and helping with usage spikes. They guide me step by step on fixing issues, which simplifies the process for me. Overall, WP Engine meets our needs well, and everything has worked the way we needed it to. Review collected by and hosted on G2.com.

Our account is kinda complex. We have several Wordpress multisite environments over a few different servers. And moving the installs to different servers can kinda get confusing and difficult for me to communicate what I need to support. So having clear notes on back end or something like that to make sure that whatever support agent I get can quickly and easily see our complex setup would be helpful. Review collected by and hosted on G2.com.

Its easy to setup and manage WP installations, including updating plugins with their SPM tool. Their visual regression testing puts me at ease when setting updates to run by themselves. Review collected by and hosted on G2.com.

Right now it would have to be their API, it still lacks some features but I believe they'll get there eventually. Review collected by and hosted on G2.com.

WPEngine is consistently helpful through their chat support. Today, I received help with two sites in one conversation. I rate them 5-Stars... every time!

⭐️⭐️⭐️⭐️⭐️

Hands down the best customer service, especially when their system occasionally has flaws.... they are always ready to get to the root of the problem and get it fixed. But even when I have issues that are really on my end... in the Wordpress site, they try to bend over backwards to help me fix my problem.

We've been hosting sites for our clients on WPEngine for over 10 years. We've had other companies try to take our business, but we always turn them down.

Love Love Love the dashboard and how it works. It didn't take me long to learn how to use it 5 years ago, when I joined our company, and I have been able to update my knowledge over the years as the system changes. Review collected by and hosted on G2.com.

The one thing I don't like... Is the semi-yearly call to ask me to upgrade my servers to a more expensive plan. but they are not insistent, they try to be helpful. And their explanation of "use of resources" was so vague in these calls, I had to do my own research to find out what they really meant. No one in their sales team could really explain it.

but since that is my only complaint about WPEngine, I give them 5 stars. Review collected by and hosted on G2.com.

Their tech team is always so helpful. They look into things and provide help and solutions depending on the situation. They are always polite and so helpful. Review collected by and hosted on G2.com.

That you are not able to delete profiles unless you are the main admin. Sometimes it would be nice to be able to have that capability but in reality I understand why they don't have it. Review collected by and hosted on G2.com.

I really value the speed and reliability of WP Engine's hosting. It's premium hosting with the best and fastest servers we've ever used, and we've tried many different providers before. Another aspect I like is the partner program tools specifically built for agencies like ours, making it easy to access all our clients with one-click logins instead of dealing with various individual logins. The automated nightly backups are a big plus as well, letting us be more creative with our websites and ensuring that if anything goes wrong, we have a safe spot to roll back to. I also appreciate the ability to clear caching with just one click, which makes testing and development a breeze. The fact that WP Engine offers these essential tools right out of the box saves us dozens of hours per website, which is fantastic. Review collected by and hosted on G2.com.

I think navigation could be a little easier. Review collected by and hosted on G2.com.

The support is the absolute best. I have worked with almost every hosting company and nobody else even comes close. You can get a real person on chat in usually less than 5 minutes. Review collected by and hosted on G2.com.

Sometimes if I have a real issue and I reach out to my account manager, they try to upsell me rather than fix the issue. I have also had a dozen account reps. Review collected by and hosted on G2.com.

It's been a while, but after their Studiopress acquisition, you can use tons of Free Templates from WPEngine (which otherwise you would generally had to pay - considering the template quality) Review collected by and hosted on G2.com.

Pricing gets way higher as you scale, apart from that they're awesome. Review collected by and hosted on G2.com.

Peace of mind and ease of use. WPE takes the stress out of hosting solutions. Review collected by and hosted on G2.com.

As they have grown and begun to implement AI support, the human support access time has increased. The support is great when you get it still, but you have to wait longer to speak to a person. Review collected by and hosted on G2.com.

WP Engine’s support team is excellent. Even with a tricky WAF false positive, the agent stayed engaged, investigated multiple angles, and helped me find a workaround so I could get unblocked quickly. Support felt knowledgeable, patient, and genuinely helpful. Review collected by and hosted on G2.com.

At times, the security layer can be a little too aggressive and flag false positives, which can slow down straightforward tasks like replacing files. Still, when this does happen, support is responsive and helpful, so it feels more like minor friction than a major problem. Review collected by and hosted on G2.com.

Their support team is helpful and responsive 24/7. Our onboarding experience recently was very smooth and required little work from my team. Review collected by and hosted on G2.com.

They are more expensive than some other hosts, but the overall value is still excellent. Review collected by and hosted on G2.com.