GI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

6/20/2025

"Great service and great value"

4.5/5

What do you like best about WOW24-7?

Flexible. Friendly. Good value for money.

Willing to really make a good service. Review collected by and hosted on G2.com.

What do you dislike about WOW24-7?

The cost for Customer Service Agent speaking French could be more competitive Review collected by and hosted on G2.com.

MA

Md A.

Mid-Market (51-1000 emp.)

9/15/2024

"Fantastic 24/7 Customer Support partner"

5/5

What do you like best about WOW24-7?

I appreciate their reliable 24/7 support, proactive management, high-quality service, and dedication, which greatly enhance our customer satisfaction. Review collected by and hosted on G2.com.

What do you dislike about WOW24-7?

While WOW24-7 excels in onboarding new agents, their off-boarding process needs improvement, as it has occasionally caused issues on our end. Otherwise, their service is excellent. Review collected by and hosted on G2.com.

Recommendations to others considering WOW24-7:

I highly recommend WOW24-7 for their reliable 24/7 support and proactive management. They deliver high-quality service and are dedicated to improving customer support operations. Just ensure to discuss their off-boarding processes to handle agent transitions smoothly. Overall, WOW24-7 is a great partner for enhancing your customer service. Review collected by and hosted on G2.com.

What problems is WOW24-7 solving and how is that benefiting you?

WOW24-7 provides reliable 24/7 customer support, allowing us to assist global clients anytime. They ensure high-quality service, scale effortlessly with our growth, reduce costs, and let us focus on our core business. This partnership boosts customer satisfaction and efficiency. Review collected by and hosted on G2.com.

VA

Viviane A.

Small-Business (50 or fewer emp.)

9/19/2024

"Excellent Support and Partnership!"

5/5

What do you like best about WOW24-7?

They are professional and committed to our internal process. Review collected by and hosted on G2.com.

What do you dislike about WOW24-7?

In the more than two years I've been working with them, I haven't had a single bad review. Even with changes in their staff, I've had no problems with the transition. Review collected by and hosted on G2.com.

What problems is WOW24-7 solving and how is that benefiting you?

We've been working with WOW 24-7 for over two years now, and the experience has been outstanding. Their team consistently delivers prompt, professional support that helps our operations. It's more than a support service, it's a true partnership, and we’re grateful for their expertise and commitment. Highly recommended for anyone looking for reliable, long-term support! Review collected by and hosted on G2.com.

AW

Abigail W.

Customer Success Manager

Small-Business (50 or fewer emp.)

5/30/2024

"A Dedicated Team of Amazing Humans Redefining Customer Support"

5/5

What do you like best about WOW24-7?

What we like best about WOW24-7 is their genuine commitment to providing exceptional customer support with a human touch. Their team of dedicated individuals goes above and beyond to build personal connections with customers, fostering trust and loyalty. This human element sets them apart from automated systems, making interactions feel authentic and meaningful. Additionally, their scalability, efficiency, and round-the-clock availability ensure that our support needs are met promptly and effectively, contributing to a positive overall experience. Review collected by and hosted on G2.com.

What do you dislike about WOW24-7?

As a team, there's honestly very little we dislike about WOW24-7. Despite English not being their native language, any occasional language-related misunderstandings are rare and don't overshadow the overwhelmingly positive experience they provide. Overall, WOW24-7 consistently delivers exceptional support, and any minor issues are easily outweighed by their dedication, efficiency, and genuine human connection. Review collected by and hosted on G2.com.

What problems is WOW24-7 solving and how is that benefiting you?

WOW24-7 solves critical challenges in customer support, benefiting us in various ways. Their scalable services accommodate our business growth without overwhelming our team. With round-the-clock availability, they address inquiries promptly, enhancing satisfaction regardless of time zones. Outsourcing support streamlines our operations, while their efficient handling of tasks boosts productivity. Their human-centric approach fosters genuine connections with customers, enriching overall experience and loyalty. In essence, WOW24-7 empowers us to deliver consistent, efficient, and personalized service, aligning with our business goals and enhancing customer satisfaction. Review collected by and hosted on G2.com.

EM

Enrico M.

Mid-Market (51-1000 emp.)

11/6/2024

"WoW24 experience"

5/5

What do you like best about WOW24-7?

Organization and availability: they are fast in repling every time you need help. Moreover, recruiting process is fast. Review collected by and hosted on G2.com.

What do you dislike about WOW24-7?

Sometimes the recruiting process isn't super flexible. Review collected by and hosted on G2.com.

OC

Verified User in Computer Software

Small-Business (50 or fewer emp.)

9/20/2024

"Solid and Flexible Support for Outsourcing"

4/5

What do you like best about WOW24-7?

Very flexible, and willing to cover urgent matters. Review collected by and hosted on G2.com.

What do you dislike about WOW24-7?

Our software is quite complex, and what could have benefitted the collaboration further would have been more proactive learning on our platform. Review collected by and hosted on G2.com.

RL

Rashmi L.

Small-Business (50 or fewer emp.)

5/3/2023

"Hassle-free experience and expert-level support, wow-24 is the way to go."

5/5

What do you like best about WOW24-7?

I had the pleasure of working with wow-24, and I have to say, I was thoroughly impressed. From the start, their team was extremely professional and knowledgeable, guiding me through the entire process and ensuring that all of my needs were met. The quality of their work was exceptional, and I was blown away by how quickly they were able to complete our expectations. What stood out to me the most, however, was their level of customer service - they were always available to answer my questions and address any concerns I had. Overall, I highly recommend wow-24 to anyone who wants to experience top-notch quality and professionalism." Review collected by and hosted on G2.com.

What do you dislike about WOW24-7?

Nothing as such. Initially, we went back and forth with the expectation, but once we sorted, things went fast. Review collected by and hosted on G2.com.

Recommendations to others considering WOW24-7:

The candidates suiting our needs were delivered on time. They were very receptive to our needs and how we wanted to progress with this arrangement.

Our calls were scheduled, so the progress on hiring and shortlisting candidates was done by the team. We were not involved, which saved a lot of our time.

After the candidates were shortlisted, the product training was done by them, which again saved a lot of time.

I highly recommend wow-24 to anyone who wants to experience top-notch quality and professionalism. Review collected by and hosted on G2.com.

What problems is WOW24-7 solving and how is that benefiting you?

We work with global customers. We need people who would support us with our PM software and work shifts with support. Review collected by and hosted on G2.com.

TA

Tarannum A.

Small-Business (50 or fewer emp.)

7/17/2023

"Best WOW24-7 Review"

4.5/5

What do you like best about WOW24-7?

it can occassionaly be difficult to tell which month an invoice pertains to, however this usually only becomes an issues when reading older bills has done great job. Review collected by and hosted on G2.com.

What do you dislike about WOW24-7?

Their customaer care representive after they have verified our customers order and identified their preferences. Nothing more to dislike about wow24-7 GREAT. Review collected by and hosted on G2.com.

MC

Martin C.

Support Manager

Mid-Market (51-1000 emp.)

11/8/2022

"A vendor who understands and adapts to their clients needs"

5/5

What do you like best about WOW24-7?

The WOW24-7 team listens to requirements very carefully and provides various solutions so that we can work together to choose the most effective. With their expertise and experience and our knowledge of what we need, we can find the perfect blend. Review collected by and hosted on G2.com.

What do you dislike about WOW24-7?

Sometimes invoices can be a bit confusing to know which month the invoice relates to, but this only tends to be a problem when reviewing older invoices. Generally speaking and on a day-to-day basis, this is not a huge problem. Review collected by and hosted on G2.com.

Recommendations to others considering WOW24-7:

Understand and clearly articulate the problem you are trying to solve and work with WOW24-7 to see how they can help. Also, when using their service, you will find them to be extremely happy to receive constructive feedback and will work to improve based on that. Review collected by and hosted on G2.com.

What problems is WOW24-7 solving and how is that benefiting you?

Providing out-of-hours support to triage support tickets and provide a valuable first response to help enable a 24/7 support model.

By offering 24/7 support, we can provide our customers with the world-class support they expect no matter when they need it. Review collected by and hosted on G2.com.

MK

Mehran K.

Mid-Market (51-1000 emp.)

2/14/2023

"Excellent Resources"

5/5

What do you like best about WOW24-7?

We were unable to secure after-hour support for our clients, but once we completed the knowledge transition, it was completely hands-off. I received monthly update and assessment from the WOW management team. Review collected by and hosted on G2.com.

What do you dislike about WOW24-7?

They have exceeded my expectations with the resources and management involvement. Review collected by and hosted on G2.com.

Recommendations to others considering WOW24-7:

I recommend to have a good documentation for knowledge transition. Review collected by and hosted on G2.com.

What problems is WOW24-7 solving and how is that benefiting you?

Provide us with Technical and Customer Services. They handle after-hour and weekend resources as well as excellent Technical Specialist to assist our clients during our US business hours. Review collected by and hosted on G2.com.