The technology pulls in conversations from any number of customer touchpoints like social, sms and livechat, and integrates with existing customer data systems such as CRMs, sales, marketing and legacy systems. The combined conversational, transactional and behavioral data is used to produce suggested responses and workflows to help resolve customer issues in real time. Through integrated channels and customer systems, businesses using Woveon are able to provide unique tailored experiences, allowing them to orchestrate seamless journeys through conversation.