The terminal functiond ok other than than very little Review collected by and hosted on G2.com.

Unfortunately after 10 years of using them our business closed due to covid, when I called to cancel the terminal I was told I would have to pay the 12 month's subscription since it has just auto renewed, not ones in ten years have they sent us a renewal invite , we just assumed we were long out of contract and stayed on.

They point blank refused to waive it dispite our difficulty. I think this sums up the kind of underhand company you are dealing with should you use them. In all our years of business I don't actually know of another company that sneaks in renewal contracts without any warning or message of any kind telling you it's been renewed again. Shocking attitude to its customer base. Review collected by and hosted on G2.com.

It's okay when it works and you don't have to make changes, have issues or need engage with them. Review collected by and hosted on G2.com.

The customer service absolutely atrocious. An endless auto attendant effectively keeps telling you to go away, check the help pages and reminds you that they are open 24 hours. That's if you can find the phone number. If you have a general query that doesn't relate to an account, they will just hang up on you. I guess that they don't get stats for it. What takes a phone call when dealing with GlobalPay, takes a ticket being logged with a promise of a follow up call at a date and time to later be specified. I have engaged with our accounts department to move away from them before we have an actual payments issue that required support. Review collected by and hosted on G2.com.

I like that worldpay has great integration with Evet practice. there fees are very reasonable and they seem quick with issuing returns. I feel as though it is an upgrade vs. our previous company Review collected by and hosted on G2.com.

customer service is sometimes lacking. never email you will go back and fourth without the issue being handled you have to call. sometimes the website is difficult to navigate but you do gwt used to it. Review collected by and hosted on G2.com.

I like the simple options to choose from, there is no confusion in selection. Clients use the software easily. The seamless integration is also a must-have! Review collected by and hosted on G2.com.

Not the most eye-catching website, but then again, it's financing, and you just need to know what you need to know. And that is easy enough to see. Review collected by and hosted on G2.com.

Worldpay integrates with our medical software and prevents us from missing payments applied on accounts. Review collected by and hosted on G2.com.

The customer service is awful. I have had to call multiple times about different things, and have had issues getting anything resolved. Everything from previous managers being reinstated on the account after they've been gone for 7 years, to having difficulty with receiving the information to become PCI compliant, phone calls are always at minimum 30 minutes long, with more than half of that time being put on hold, or transferred from one department to another to another. I have had one person try to explain to me how credit cards worked, and despite me asking the same question in multiple different ways to try to help them understand, I still got blamed for the problem I was having at that time. The fees are constantly increasing, and I always feel like they do not care about their customers when I try to call. Review collected by and hosted on G2.com.

I have first hand customer experience with Vantiv as a Fixed Operations Director for a car dealership and used the software at the store. We were able to actually change credit card vendors for the whole store due to the better rate we received with them. We began running all of our transactions online on a browser vs even utilizing an antiquated credit card scanner. Review collected by and hosted on G2.com.

The only thing I didn’t care for was the cost of the hand held scanners that were offered should we decide we wanted them. They were pricey. Review collected by and hosted on G2.com.

I love the ease of use in their virtual terminal - used to load gift cards, search a card, see a batch or statement, and perform a refund. Review collected by and hosted on G2.com.

I went with Vantiv/Wolrdpay due to their EMV capabilities. I was told they would be 100% integrated with my new POS within 6 months and during that time they would offer EMV chargeback protection for that period. Here we are 2 years later and the integration is not working. Their EMV devices won’t accept their own gift cards. Review collected by and hosted on G2.com.

Accept PayPal, debit card and credit card payments from any device from anywhere. Review collected by and hosted on G2.com.

The commission they are charging for every payments is little bit high . Review collected by and hosted on G2.com.

Vantiv has been very simple for us to integrate into our company's e-commerce platform and their personalized service is a refreshing change from our previous processor. Review collected by and hosted on G2.com.

There isn't too much I dislike. They're simple and once we set it up are effortless. Review collected by and hosted on G2.com.