# PestPac by WorkWave Reviews **Vendor:** WorkWave **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.1/5.0 **Total Reviews:** 126 ## About PestPac by WorkWave PestPac by WorkWave is a comprehensive pest control software solution designed to assist pest control companies in managing their operations efficiently. This software caters to a wide range of users, from small local businesses to large national enterprises, providing them with the tools necessary to streamline their processes and enhance their service offerings. With PestPac, companies can effectively manage both residential and commercial pest control operations, making it a versatile choice for various business models within the industry. The target audience for PestPac includes pest control operators looking to optimize their business operations and improve customer satisfaction. The software is particularly beneficial for companies seeking to integrate multiple aspects of their business, such as marketing, sales, and customer service, into a single platform. By utilizing PestPac, businesses can enhance their operational efficiency, allowing them to focus on growth and customer engagement rather than getting bogged down by administrative tasks. Key features of PestPac include robust office management tools, mobile field operations capabilities, and integrated payment processing. These features enable users to manage appointments, track service history, and handle customer inquiries seamlessly. The mobile functionality allows technicians in the field to access real-time information, update service records, and communicate with the office, ensuring that everyone is on the same page. This level of integration not only improves internal communication but also enhances the overall customer experience by providing timely and accurate service. Additionally, PestPac offers marketing and sales tools that help companies attract new customers and retain existing ones. By leveraging data analytics, businesses can identify trends, optimize their marketing strategies, and tailor their services to meet customer needs more effectively. This data-driven approach positions pest control companies to outperform their competitors and establish themselves as leaders in their local markets. Overall, PestPac by WorkWave stands out in the pest control software category by offering a scalable and integrated solution that addresses the unique challenges faced by pest control businesses. With its comprehensive features and focus on enhancing operational efficiency and customer satisfaction, PestPac empowers companies to thrive in a competitive landscape. ## PestPac by WorkWave Pros & Cons **What users like:** - Users praise the **ease of use** of PestPac, appreciating its user-friendly navigation and effective customer communication tools. (4 reviews) - Users value the **user-friendly interface** of PestPac, finding it easy to navigate and efficient in daily tasks. (4 reviews) - Users find PestPac easy to use, appreciating the **simplicity in scheduling and customer communication** it offers daily. (2 reviews) - Users appreciate the **user-friendly client management** in PestPac, making tasks like report pulling and updates seamless. (1 reviews) - Users value the **effective communication tools** in PestPac, enhancing customer interactions and support significantly. (1 reviews) - Users praise the **excellent customer support** from PestPac, facilitating effective communication and enhancing their overall experience. (1 reviews) - Users appreciate the **user-friendly interface** of PestPac, enabling seamless management of reports and customer information. (1 reviews) - Navigation Ease (1 reviews) - Reporting (1 reviews) - Reporting Features (1 reviews) **What users dislike:** - Users express frustration with **billing delays and unresolved accounting issues** , feeling unsupported during tough times. (2 reviews) - Users request that PestPac by WorkWave improve **integration processes** for a more seamless user experience. (1 reviews) - Users request that PestPac by WorkWave improve **integration issues** for a more seamless experience. (1 reviews) - Users often face **payment issues** that lead to delays in billing resolution and frustration with the process. (1 reviews) - Users report **poor customer support** , feeling neglected by a company prioritizing profits over small business needs. (1 reviews) - Poor Navigation (1 reviews) - Poor Support (1 reviews) - Pricing Issues (1 reviews) ## PestPac by WorkWave Reviews ### 1. General Manager **Rating:** 0.0/5.0 stars **Reviewed by:** Steven H. | Co-Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2026 **What do you like best about PestPac by WorkWave?** Feature depth is real. PestPac was built for pest control and it shows in routing, scheduling, and the mobile workflow. For an operator running a single steady business with no anticipated changes, the platform does most of what it claims. **What do you dislike about PestPac by WorkWave?** WorkWave's billing operations do not honor their own executed Transfer Request form. Our predecessor business was acquired in early 2025 and we used WorkWave's official tri-party Transfer Request — signed by buyer, seller, and consented to in writing by WorkWave — to transfer all rights, obligations, and data into the buyer's existing WorkWave account. The buyer's account is paid in full and current. WorkWave nonetheless continued to invoice the dissolved seller entity for post-transfer periods and then sent the seller to commercial collections. Their stated rationale is that the customer "called to cancel" months after a transfer they themselves consented to. Documentation provided multiple times has not been acknowledged. What problems is the product solving and how is that benefiting you? Pest control operations management — when nothing about your business structure is changing. Recommendations to others considering the product: Read your contract's transfer and termination clauses carefully. Get any business-structure change confirmed in writing by WorkWave's legal/billing team, not just sales. Don't rely on their Transfer Request form alone to actually update their billing system. **What problems is PestPac by WorkWave solving and how is that benefiting you?** Not many that you can't find on other service programs. ### 2. Pest Pac is a great and effective site to coordinate the week on a schedule. **Rating:** 5.0/5.0 stars **Reviewed by:** Kaitlyn B. | customer services representative, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2025 **What do you like best about PestPac by WorkWave?** I like that it is easy to make a schedule for the week and not to many steps that you have to go through to get to what you want to do, At our job, we use best pac daily and it is a great tool. I find that it is very easy to use as well and doesn't take too long to learn the website. **What do you dislike about PestPac by WorkWave?** I do not dislike anything about PestPac by workwave. **What problems is PestPac by WorkWave solving and how is that benefiting you?** PestPac helps the work week to be more efficient. It helps you to find a specific location fast and is easy to schedule. **Official Response from Elena Havard:** > Thank you for sharing your experience with PestPac. We are so happy you are finding success with our product! -WorkWave ### 3. My honest review of PestPac by WorkWave **Rating:** 5.0/5.0 stars **Reviewed by:** Samantha M. | Digital Marketing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2025 **What do you like best about PestPac by WorkWave?** I like that PestPac by WorkWave is user friendly and I can find most of everything I need right at my fingertips. Pulling reports, updating users, and managing customer information is seamless. **What do you dislike about PestPac by WorkWave?** The only thing I would request is that PestPac by Workwave make integrations a more seamless process. **What problems is PestPac by WorkWave solving and how is that benefiting you?** PestPac is making route management more efficient for our company. **Official Response from Elena Havard:** > Hello and thank you so much for taking the time to leave this positive review of PestPac by WorkWave! We are so happy to be a valuable partner to you and your business. -WorkWave ### 4. Great User-Friendly Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Natalie S. | Admin, Enterprise (> 1000 emp.) **Reviewed Date:** June 06, 2024 **What do you like best about PestPac by WorkWave?** I like the user-friendly experience of PestPac. I enjoy utilzing many of the features for learning the system, such as "Help for this Page." **What do you dislike about PestPac by WorkWave?** I dislike the recent changes made without notice of what is happening in real-time. Fields have changed positioning, formatting, color and functionality. Reports have moved without notification of change, such as the Appointment List. I dislike that PestPac logs me out constantly admist workflows. **What problems is PestPac by WorkWave solving and how is that benefiting you?** Showing us the data of service **Official Response from Elena Havard:** > Hi Natalie - thank you for your feedback on PestPac! We have taken note of your comments and passed them along to the team. We are so happy to be a positive partner to you and your business! -WorkWave ### 5. Hater of small business **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2025 **What do you like best about PestPac by WorkWave?** Not much anymore. Lots of issues with getting the information you actually need out of their system. **What do you dislike about PestPac by WorkWave?** They steal from their customers by withholding payments and refuse to support small businesses when their struggling. Yet, this corporation makes $400 million profit. They are corporate thieves. Same as the Felon 47. **What problems is PestPac by WorkWave solving and how is that benefiting you?** They steal money from the small businesses they supposedly support. They arecorporate thieves. **Official Response from Elena Havard:** > We appreciate your feedback and have taken all of your comments to our product teams. We encourage you to contact Support at (800) 762-0301 for any and all urgent issues. Thank you! - WorkWave ### 6. I have always had good results and helpful people. **Rating:** 5.0/5.0 stars **Reviewed by:** Sylvia F. | System Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about PestPac by WorkWave?** Pest Pac is always growing to get better. I have been using Pest Pac since 2003 and have seen it grown into what it is today. Very ease to use and the Customer Service is always very helpful and pleasant to deal within. I normally get an answer within 24 to 48 hours. We use Pest Pac each day and working to add more features. We have just started using the Bundle and it is great, also looking forward to working in Sales Center after the first of the year. **What do you dislike about PestPac by WorkWave?** At the moment the only downfall I see is the new password restrictions. 16 digits is too many. I would like to see it changed back to 8 to 12 digits as a password. **What problems is PestPac by WorkWave solving and how is that benefiting you?** We are having issues with Lead Management, but the engineering department has been on top of it to fix the problem. **Official Response from Elena Havard:** > Hello - thank you so much for sharing your experience with PestPac. We have made note of your comments and are so happy you are finding success with our product. -WorkWave ### 7. Phenomenal **Rating:** 5.0/5.0 stars **Reviewed by:** Samantha L. | Customer Service Representative, Environmental Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 27, 2024 **What do you like best about PestPac by WorkWave?** I love the ease that helps me commincate with my customers about their account I am able to explain 99 percent of everything to my customers witht he Guidance from PESTPAC. I get great customer support. I am able to use everything in pest pac every single time with ease such as when needing accomedations with billing, or cancellations, or tasking to get a task done. I use pest pac 5 days a week for 8 hours a day. this makes my job so much better to do! **What do you dislike about PestPac by WorkWave?** I think I dislike not one thing about pestpac! **What problems is PestPac by WorkWave solving and how is that benefiting you?** Any questions with Billing, Canceling and activating account. I am about to task to other employees and work as a team. Provide customer informtaion with their account when authorized. **Official Response from Elena Havard:** > Thank you for your positive feedback, Samantha! We're so happy to be a positive partner to you and your company! -WorkWave ### 8. Since 2015 PestPac has been a favorite software program to use **Rating:** 4.0/5.0 stars **Reviewed by:** Jamee B. | Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2024 **What do you like best about PestPac by WorkWave?** I feel that PestPac is pretty user friendly and easy to navigate even for someone with not a lot of experience. **What do you dislike about PestPac by WorkWave?** The issues with billing and time it takes to have issues resolved. **What problems is PestPac by WorkWave solving and how is that benefiting you?** The way accounts are set up and how to read them when it comes to service setups. It is benefitting me as I am supervisor in call center and is making the CSRs understand accounts better. **Official Response from Elena Havard:** > Thank you for your feedback. We have taken note of your comments and are so glad you are finding success with our product. -WorkWave ### 9. Long Time Happy User **Rating:** 4.5/5.0 stars **Reviewed by:** Lane Z. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2024 **What do you like best about PestPac by WorkWave?** As an Operations Manager, I need to be able to look at my team and their status at anytime of the day. The pestpac calendar is dependable and very easy to work with. Its editable and i have yet to see a software have a better calendar than Pestpac. Also, the mobile app is very dependable. **What do you dislike about PestPac by WorkWave?** I feel like the there could be a better forms module or help from workwave in creating customer forms. Better templates that allow it to be used by smaller companies who dont have subject matter experts in form creation. **What problems is PestPac by WorkWave solving and how is that benefiting you?** Pestpac has always worked on its communication modules and the communication center is a huge advantage. Customers love to text. **Official Response from Elena Havard:** > Thank you for your review, Lane. We've taken note of your comments and have passed along to your PestPac team. We are so happy you are finding success with our product. - WorkWave ### 10. Vons view **Rating:** 5.0/5.0 stars **Reviewed by:** Von F. | Commercial Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about PestPac by WorkWave?** What I find most helpful is being able to see everything now, before the font was in bad colors and small text hard to read, it is more user friendly now. **What do you dislike about PestPac by WorkWave?** What I dislike the most about pestpac is that it sometimes does not credit the invoice you are trying to credit it but it makes an additional invoice and puts the balance as a credit. **What problems is PestPac by WorkWave solving and how is that benefiting you?** Its is allowing me to keep track of what invoices are outstanding so I can collect on money owed. **Official Response from Elena Havard:** > Thank you for your feedback, Von. We are so happy you are finding success with our product. -WorkWave ### 11. powerful, user friendly, versatile **Rating:** 5.0/5.0 stars **Reviewed by:** Gabriel V. | Technical Service Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about PestPac by WorkWave?** - quick and easy to use, allowing automatic reports right after service to customer. Data and trend analysys for charts and our audit and quarterly reports. Adding as many pictures as needed when creating reccos (conditions) for client to follow up. **What do you dislike about PestPac by WorkWave?** Open recomendations or conditions' pictures are not automatically included each service following a condition creation. We need to remeber to select the circle of the attachment to resend it. **What problems is PestPac by WorkWave solving and how is that benefiting you?** doing easy trend analysis allowing us to deliver precise, good audit reports. **Official Response from Elena Havard:** > Hello - thank you so much for your positive feedback. We are so happy you are finding success with PestPac and have passed along your comments so we can continue to be a valuable partner to your business. -WorkWave ### 12. I love the PP app. **Rating:** 5.0/5.0 stars **Reviewed by:** Martha G. | Admin Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2024 **What do you like best about PestPac by WorkWave?** I like everything about it. I dont have anything negative to say. **What do you dislike about PestPac by WorkWave?** that it slows down and the delay really slows down the progress. **What problems is PestPac by WorkWave solving and how is that benefiting you?** I am not sure what parts are being problematic but I havent had any so I dont think this can be answered. **Official Response from Elena Havard:** > Hi Martha - thank you for your feedback on PestPac! We have taken note of your comments, and are thrilled to be a positive partner to you and your company! -WorkWave ### 13. Easy to Manage Program **Rating:** 4.0/5.0 stars **Reviewed by:** Cherise E. | Customer Care Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2024 **What do you like best about PestPac by WorkWave?** Workwave/Patpac is very easy to use and manage accounts and customer information. **What do you dislike about PestPac by WorkWave?** Sometimes files don't upload the first try. **What problems is PestPac by WorkWave solving and how is that benefiting you?** Skip months and canceled setups now work when hovering for ease of client knowledge **Official Response from Elena Havard:** > Thank you for your feedback! We are paying close attention to all comments and feedback in order to make PestPac the best partner for you. -WorkWave ### 14. Elevating Excellence: Going Beyond the Standard with the Industry Titans! **Rating:** 4.5/5.0 stars **Reviewed by:** Tom D. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2024 **What do you like best about PestPac by WorkWave?** Overall it is the most complete software for all phases of the pest management industry. From routing residential routes to maintaining detailed records for food processing plants. **What do you dislike about PestPac by WorkWave?** My biggest complaint with Pestpac is the CRM aspect of it. It's extremely frustrating to have to copy and paste email messages to customers accounts. **What problems is PestPac by WorkWave solving and how is that benefiting you?** Regarding our companies current issues they are working on resolving credit card processing issues. Three years ago we started with monthly payments for our customers and it has skyrocketed. Unfortunately processing the credit cards has an issue that PestPac is working on now. **Official Response from Elena Havard:** > Hello - thank you for sharing your thoughts on PestPac! We are so happy you are finding success with our products and have passed along all of your comments. Thank you! -WorkWave ### 15. Fantastic People but Outdated Software **Rating:** 4.0/5.0 stars **Reviewed by:** Michael T. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2024 **What do you like best about PestPac by WorkWave?** The folks at workwave that help make this antiquated system work in the modern world. **What do you dislike about PestPac by WorkWave?** Multi unit module that we pay extra for cuts off our technicians comments in a unit inspection summary report. Pestpac mobile has a lot of limitations. **What problems is PestPac by WorkWave solving and how is that benefiting you?** Pestpac created a custom API for us to pull information into our own database and create our own log book and heat map. **Official Response from Elena Havard:** > Hello - thank you for sharing your thoughts on PestPac! We have passed along all of your comments and appreciate your feedback! -WorkWave ### 16. Pest pac review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2024 **What do you like best about PestPac by WorkWave?** Pest park has a great features for your business and being able to report and do what needs to be done to individualize your experience per client. they're always more than happy to help. Every time I've reached out to Work wave I've gotten the answers that I need to help with my current issues. **What do you dislike about PestPac by WorkWave?** Some things we can't make sense of. I've gotten all my answers taken care of but that's not the case for most people and I think that would be the downfall. **What problems is PestPac by WorkWave solving and how is that benefiting you?** Sales center was figured out and now we can track our numbers better **Official Response from Elena Havard:** > Hello - thank you for sharing your thoughts on PestPac! We are so happy you are finding success with our products and have passed along all of your comments. Thank you! -WorkWave ### 17. Had a good time, had good information. **Rating:** 4.0/5.0 stars **Reviewed by:** Justin P. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2024 **What do you like best about PestPac by WorkWave?** Being able to schedule and reschedule appointments quickly. And it makes it easy to review service reports and release orders. **What do you dislike about PestPac by WorkWave?** The documents section for accounts. When uploading documents you almost always need to select "show portal". And when you click it the whole page refreshes **What problems is PestPac by WorkWave solving and how is that benefiting you?** None I can think of at the moment. We are running fairy smoothly. **Official Response from Elena Havard:** > Hello - thank you for sharing your thoughts on PestPac and attending the UC Bootcamp! We are so happy you are finding success with our products and have passed along all of your comments. Thank you! -WorkWave ### 18. Easy access to everything you need **Rating:** 4.5/5.0 stars **Reviewed by:** Marina M. | Invitation Creation, Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2023 **What do you like best about PestPac by WorkWave?** I use PestPac everyday and in my opinion what's most helpful to my position is the report pulling. It makes it so much easier to send inovices to customers. Customer support has been very helpful when its needed. **What do you dislike about PestPac by WorkWave?** At times, it can be a bit slow, but it usually picks back up within a couple minutes. **What problems is PestPac by WorkWave solving and how is that benefiting you?** I haven't noticed many problems with PestPac that directly affect my position. **Official Response from Elena Havard:** > Thank you for your positive and constructive review, Marina. We always appreciate feedback so we can continue improving our software to better serve your business! -WorkWave ### 19. We are very happy with PestPac by WorkWave. **Rating:** 5.0/5.0 stars **Reviewed by:** George P. | CEO - Head of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about PestPac by WorkWave?** One of the best thing about using PestPac is using their scheduling features, especially the Service Set-Ups for Re-occuring services. We have been able to create custom service set-ups for seasonal pests like Mosquitoes and Yearly Termite Renewals. PestPac has many reports to use for measuring services, technician production, receiveables, these are just a few to mention. **What do you dislike about PestPac by WorkWave?** PestPac has come far with using their updated Route Optimimazation. **What problems is PestPac by WorkWave solving and how is that benefiting you?** Route Optimaization and Scheduling Features are extremely important to our day to day operations. **Official Response from Elena Havard:** > Thank you for your positive and constructive feedback! We are so happy you are finding success with Route Optimization and Scheduling and hope our products continue to bring you success. Please continue to share your feedback so we can ensure WorkWave continues to be the best partner for your business. Thank you! - WorkWave ### 20. Successful Bootcamp **Rating:** 4.5/5.0 stars **Reviewed by:** Cathy C. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2024 **What do you like best about PestPac by WorkWave?** Enjoyed todays bootcamp at Beyond Servive 2024. Learnt new things that I didn't know about in PestPac even though been using it for 16 years! **What do you dislike about PestPac by WorkWave?** Sometimes there is not an easy way to do something...takes too many steps to get something done **What problems is PestPac by WorkWave solving and how is that benefiting you?** Like the automation set up for customer notifications **Official Response from Elena Havard:** > Hello - thank you for sharing your thoughts on PestPac and the UC Bootcamp! We are so happy you are finding success with our products and have passed along all of your comments. Thank you! -WorkWave ### 21. Great Platform, Easy To Use **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley P. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about PestPac by WorkWave?** I am a daily user of PestPac and would highly reccommend it Anyone looking for an easily workable and easily understandable platform, this is it User friendly Help for this page is an amazing feature that really helps users get familiar with the platform **What do you dislike about PestPac by WorkWave?** There are currently no downsides to using PestPac in my opinion. **What problems is PestPac by WorkWave solving and how is that benefiting you?** It is making billing out our customers quick and easy, which means our company is getting streamlined in the accounting department **Official Response from Elena Havard:** > Thank you for your positive and constructive feedback! We are so happy you are finding success with PestPac and hope our products continue to bring you success! - WorkWave ### 22. PestPac is great overrall, but there is some lack of automation and accuracy. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2024 **What do you like best about PestPac by WorkWave?** The abundance of tools and how they integrate with each other. The report generating that is available. Easy to use and navigate in general. **What do you dislike about PestPac by WorkWave?** Best Fit is not accurate 100% of the time. My team and I often have to go back and look at an appointment before offering it through Best Fit to make sure that it makes sense. **What problems is PestPac by WorkWave solving and how is that benefiting you?** Automation. Gathering feedback through this conferecnce to address problems and inefficiencies to help make meaningful change. **Official Response from Elena Havard:** > Hello - thank you for sharing your thoughts on PestPac! Customer satisfaction is our top priority and we are happy you are finding success with our products. We have passed along all of your comments and appreciate your feedback! -WorkWave ### 23. Love Pestpac’s navigation into the future of service **Rating:** 4.5/5.0 stars **Reviewed by:** Kerri K. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2024 **What do you like best about PestPac by WorkWave?** Pestpac has done a wonderful job of listening to its users and making necessary changes! **What do you dislike about PestPac by WorkWave?** It sometimes takes a while to get a response from support when issues arise. **What problems is PestPac by WorkWave solving and how is that benefiting you?** Housing all customer communication in one place **Official Response from Elena Havard:** > Hello - thank you for sharing your thoughts on PestPac! Customer satisfaction is our top priority and we are happy you are finding success with our products. We have passed along all of your comments and appreciate your feedback! -WorkWave ### 24. Operations Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Sara D. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2024 **What do you like best about PestPac by WorkWave?** User friendly. Easy to train new staff. Notifies you if errors in set ups. Support **What do you dislike about PestPac by WorkWave?** Not always informed of new functions in detail **What problems is PestPac by WorkWave solving and how is that benefiting you?** BA and report writer **Official Response from Elena Havard:** > Hello - thank you for sharing your thoughts on PestPac! Customer satisfaction is our top priority and we are happy you are finding success with our products. -WorkWave ### 25. I love it! **Rating:** 5.0/5.0 stars **Reviewed by:** Matt T. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2024 **What do you like best about PestPac by WorkWave?** The PEOPLE! Great employees & attendees for sure **What do you dislike about PestPac by WorkWave?** Pest Pac by workwave's blessing and curse is that it is so flexible **What problems is PestPac by WorkWave solving and how is that benefiting you?** Scheduling, reporting and Sales! **Official Response from Elena Havard:** > Hello - thank you for sharing your thoughts on PestPac! Customer satisfaction is our top priority and we are happy you are finding success with our products. We have passed along all of your comments and appreciate your feedback! -WorkWave ### 26. Great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Josh P. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2023 **What do you like best about PestPac by WorkWave?** PestPac has helped us from the first day we opened. It allows us to run the reports we need and become more effecient in the office and field. **What do you dislike about PestPac by WorkWave?** No big dislikes besides everything being an upsell, which I do understand. **What problems is PestPac by WorkWave solving and how is that benefiting you?** Efficiency **Official Response from Elena Havard:** > Thank you for your positive and constructive feedback! We are so happy you are finding success with PestPac and hope our products continue to bring you success. - WorkWave ### 27. Excellent software **Rating:** 5.0/5.0 stars **Reviewed by:** Robert T. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2023 **What do you like best about PestPac by WorkWave?** Routing op is awesome. Commercial modals work well. Love communication center. **What do you dislike about PestPac by WorkWave?** Cost can be high. I thought the conversion was tough. **What problems is PestPac by WorkWave solving and how is that benefiting you?** All the features I had issues with I got answered quickly. Only negative is I have had multiple people tell me different things. **Official Response from Elena Havard:** > Thank you for your positive and constructive feedback! We are so happy you are finding success with PestPac and hope our products continue to bring you success.- WorkWave ### 28. SMOOTH & EASY **Rating:** 5.0/5.0 stars **Reviewed by:** Susan C. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about PestPac by WorkWave?** RUNNING REPORTS, SCHEDULING, JUST IF YOU USE PESTPAC TO ITS FULLIEST, IT DOES SO MUCH **What do you dislike about PestPac by WorkWave?** THAT IF YOU PUT CUSTOMER INFO IN, IF YOU NEED TO LOOK UP YOU HAVE TO PUT IT THE SAME WAY **What problems is PestPac by WorkWave solving and how is that benefiting you?** PESTPAC KEEPS EVERY THIG RUNNIG SMOOTH **Official Response from Elena Havard:** > Thank you for your positive and constructive feedback! We are so happy you are finding success with PestPac and hope our products continue to bring you success. We've made note of your issue and are working to make sure WorkWave continues to be the best partner for your business. Thank you! - WorkWave ### 29. Everything you need to run a pest business. **Rating:** 5.0/5.0 stars **Reviewed by:** Bryan B. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about PestPac by WorkWave?** Easily the most comprehensive software to run your business. **What do you dislike about PestPac by WorkWave?** Route optimization didn't work as expected. **What problems is PestPac by WorkWave solving and how is that benefiting you?** The Communication Center is an extremely beneficial solution for confirming appointments and reaching customers. **Official Response from Elena Havard:** > Thank you for your positive and constructive feedback! We are so happy you are finding success with PestPac and hope our products continue to bring you success.-WorkWave ### 30. Great Database **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2023 **What do you like best about PestPac by WorkWave?** Pestpac has been great for our company. We are able to use it for both termite and pest control which makes it very convenient. It is also very helpful that we are able to process credit cards and ach payments as well. We have tried several different programs and Pestpac by far has been the best. **What do you dislike about PestPac by WorkWave?** The few downside of Pestpac is not being able to integrate the customers directly into Quickbooks for the billing portion. The search engine can also be glitchy as it doesn't always pull up the customers. **What problems is PestPac by WorkWave solving and how is that benefiting you?** None for us at the moment. **Official Response from Elena Havard:** > Thank you for your positive and constructive feedback! We are so happy you are finding success with PestPac and hope our products continue to bring you success. We've made note of your issue and are working to make sure WorkWave continues to be the best partner for your business. Thank you! - WorkWave ### 31. Wonderful software and wonderful people **Rating:** 4.5/5.0 stars **Reviewed by:** Mylissa R. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2023 **What do you like best about PestPac by WorkWave?** I have used PestPac for over 13 years with small companies and corporations. This software is easy to use. This software can be utilized as minimally or as in-depth as you choose. **What do you dislike about PestPac by WorkWave?** I feel that for reporting, all fields in the location, service setups and/or bill to's should be searchable. **What problems is PestPac by WorkWave solving and how is that benefiting you?** The main issues are lack of route efficiency. With Route Op/Best-fit, this is a major help. Also communication center has been a fantastic asset. Now we don't have to have separate applications for two way texting. **Official Response from Kaitlyn McCully:** > Hi Mylissa - Thank you for your review, we are so glad you've found success with our software all these years! ### 32. Great operating system **Rating:** 4.5/5.0 stars **Reviewed by:** Brent T. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2023 **What do you like best about PestPac by WorkWave?** We like the flexibility of the programming. Mobile application is very user friendly **What do you dislike about PestPac by WorkWave?** Every module is an upgrade with additional pricing involved **What problems is PestPac by WorkWave solving and how is that benefiting you?** GPS integration, scheduling automation **Official Response from Elena Havard:** > Thank you for your review, Brent. We're so happy to hear PestPac is benefitting your company! - WorkWave ### 33. Every time I have had to contact PestPac via phone **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Chemicals | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about PestPac by WorkWave?** When working with Customer Service for accounts receivable issues they have been great **What do you dislike about PestPac by WorkWave?** Least helpful thing is the wait time when calling in for an issue. **What problems is PestPac by WorkWave solving and how is that benefiting you?** When we transitioned to this platform the carry over had a few issues with monies on account and they were instrumental in assisting with the monies and how to apply them **Official Response from Elena Havard:** > Thank you for your positive and constructive feedback! We are so happy you are finding success with PestPac and hope our products continue to bring you success. We've made note of your issue and are working to make sure WorkWave continues to adapt to be your best partner. Thank you! - WorkWave ### 34. PestPac is easily formed into what your company needs **Rating:** 5.0/5.0 stars **Reviewed by:** Ali B. | accounts manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2022 **What do you like best about PestPac by WorkWave?** I love being able to create reports in the report gallery, so I don't have to remember all the options every time; it does it for me. We've used PestPac for the at least the last 7 years. Back then, it was a littler confusing to learn, but I feel its very user friendly nowadays. **What do you dislike about PestPac by WorkWave?** The only complaint I have is visual. I would like to be able to change the color scheme in the settings like we used to be able to. Some days my eyes just don't work as well as others, and the colors are hard to see. **What problems is PestPac by WorkWave solving and how is that benefiting you?** Pest Pac does everything for us, from Sales all the way to Payments. Start to Finish. Lead Management helps us get our agreements signed and entered; we wouldn't accomplish anything without that. **Official Response from Elena Havard:** > Hi Ali - we appreciate you taking the time to leave this review. We are so happy you are finding success with our product and have passed along your notes and suggestions to the team. Thank you! -WorkWave ### 35. Great product. Dismal support unless you pay more for support sessions then the product itself. **Rating:** 1.0/5.0 stars **Reviewed by:** Thomas P. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2023 **What do you like best about PestPac by WorkWave?** The logistic program works well. Trying to learn (pay) for all the sessions will break the bank. **What do you dislike about PestPac by WorkWave?** It is clear that the support team derives their income from the sessions for which you pay. Because of this dynamic, you are bled slowly for each tutorial. You are hooked for the "come back." **What problems is PestPac by WorkWave solving and how is that benefiting you?** Logistics **Official Response from Brittany Boyle:** > Hi Thomas - Thank you for sharing your feedback with us, I will pass it along to the team to take into consideration as our customer's experience is always one of our top priorities. ### 36. Everything you need in one neat package **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2022 **What do you like best about PestPac by WorkWave?** I find the consolidation of everything in one place very valuable. Being able to view appointments, contracts, GPS information and having a helpful answering service, that is really more like an extension of the office than an answering service, is something that you just can't find elsewhere. In addition to all of that, customer service is extremely accessible and helpful. **What do you dislike about PestPac by WorkWave?** I wouldn't say I dislike much of anything. I would love for there to be more ability to build out different user experiences, For example, if we could tailor our view of pestpac to our needs versus what a different company may need. There is a great deal of personalization now, but more would be amazing. This, again, isn't really a dislike, just more of a perfect world wish. **What problems is PestPac by WorkWave solving and how is that benefiting you?** Easy communication with customers is a big part of how PestPac helps us. With Slingshot, call ahead and the customer portal, there are so many efficient ways to communicate with out customers and PestPac is consistently working to improve and expand those communication avenues. **Official Response from Elena Havard:** > Hello! Thank you so much for taking the time to leave this review. We are so happy you are finding success with our product and have passed along your notes and suggestions to the team. Your feedback is much appreciated! -WorkWave ### 37. Sad We Left **Rating:** 5.0/5.0 stars **Reviewed by:** Alex S. | Area Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2023 **What do you like best about PestPac by WorkWave?** Their scheduling tool was the best we've used! **What do you dislike about PestPac by WorkWave?** The price point was the biggest factor and their lack of automation! **What problems is PestPac by WorkWave solving and how is that benefiting you?** This system was our first CRM and assisted us in maintaining customer accounts, reporting, and scheduling. **Official Response from Brittany Boyle:** > Hi Alex - Thank you for the 5 star review, we are so glad you found success with our software! ### 38. Good Scheduling Software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Environmental Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2022 **What do you like best about PestPac by WorkWave?** Pest Pac is great for creating and scheduling orders. Technicians get their routes created and can be viewed on a handheld device. The routing software efficiently creates monthly schedules. **What do you dislike about PestPac by WorkWave?** Pest pac is not as customizable as some other software, it is especially limited as a CRM (not that it claims to be a fully functional CRM) as compared to Salesforce. The report writer uses a not too common reporting engine (Exago?) that takes some getting used to. **What problems is PestPac by WorkWave solving and how is that benefiting you?** Whenever we've had issues, customer and software support has done good job of getting those resolved for us. This helps us take care of our customers, especially their accounts payable departments! **Official Response from Elena Havard:** > Hi- we appreciate you taking the time to leave this review. We are so happy you are finding success with our product and have passed along your notes and suggestions to the team. Thank you! -WorkWave ### 39. Great database tool for reporting an accurate picture of the company's health **Rating:** 3.5/5.0 stars **Reviewed by:** Carlos C. | Assistant Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2022 **What do you like best about PestPac by WorkWave?** report writer is a great tool for a idea **What do you dislike about PestPac by WorkWave?** Salecenter not being linked to calendars **Recommendations to others considering PestPac by WorkWave:** It is a great platform to take your company to the digtal age **What problems is PestPac by WorkWave solving and how is that benefiting you?** Creating a CRM **Official Response from Elena Havard:** > Hi Carlos - Thank you for your updated feedback. We have noted your comments and passed along to the team. -WorkWave ### 40. Robust software, you will never outgrow... **Rating:** 5.0/5.0 stars **Reviewed by:** Daren H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2022 **What do you like best about PestPac by WorkWave?** What we like best is that we can customize PestPac for how we run our business. They have always been able to assist us in setting up our scheduling, billing and reports for mosquito misting, seasonal services like cricket programs, one-time services with follow-ups and general pest and termite services. **What do you dislike about PestPac by WorkWave?** PestPac is a challenge to learn. They are so dynamic that they can work for any size business, and that is both fantastic while sometimes being a challenge. The cost of additional services (modules) gets expensive over time as our company grows. **Recommendations to others considering PestPac by WorkWave:** All systems have their strengths and weaknesses. We even started the process of changing systems, but the alternative system could not handle the multiples service frenquencies we had at the time. We have found when we have challenges, doubling down on training gets us where we need to be. **What problems is PestPac by WorkWave solving and how is that benefiting you?** Collections management, going paperless, customer portal API capabilities, "Forms", (digital agreements for design to customers) and strong reports and dashboards have kept us on the cutting edge of our industry. **Official Response from Elena Havard:** > Thank you so much for your detailed review! We are happy you are finding value with our solutions. ### 41. great user friendly program **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2022 **What do you like best about PestPac by WorkWave?** Lots of different ways to schedule appointments. Prints lots of reports with excellent data. Easy to track products, time spent, value of services, etc. **What do you dislike about PestPac by WorkWave?** I wish it was easier to duplicate appointments. Like if a customer needs a follow-up 4 days in a row or 3 customers all need the same type of appointment, it would be great if there was a way to make multiples of the same appointment. **What problems is PestPac by WorkWave solving and how is that benefiting you?** It's helping with efficient routing and missed work. **Official Response from Elena Havard:** > Hello! Thank you so much for taking the time to leave this review. We are so happy you are finding success with our product and have passed along your notes and suggestions to the team. Your feedback is much appreciated! -WorkWave ### 42. Quick and easy to learn and apply **Rating:** 5.0/5.0 stars **Reviewed by:** Jorge P. | Customer Service, Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2022 **What do you like best about PestPac by WorkWave?** Best Fit and quick scheduler are the best use **What do you dislike about PestPac by WorkWave?** Lagging at times and takes longer than usual at times **What problems is PestPac by WorkWave solving and how is that benefiting you?** access for tech to see all customer phone numbers on devices **Official Response from Elena Havard:** > Hi Jorge - we appreciate you taking the time to leave this review. We are so happy you are finding success with our product and have passed along your notes and suggestions to the team. Thank you! -WorkWave ### 43. Everything you need one place **Rating:** 4.5/5.0 stars **Reviewed by:** alex p. | INSULATION MANAGER, Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2022 **What do you like best about PestPac by WorkWave?** It's all there information reports customer database appointments **What do you dislike about PestPac by WorkWave?** Sometimes difficult to navigate when looking for specific reports **What problems is PestPac by WorkWave solving and how is that benefiting you?** It solves all of our pest control needs in one program **Official Response from Elena Havard:** > Hi Alex - thanks so much for this great review. We're so happy you're finding success with our products and have made notes of all of your comments. Thank you! -WorkWave ### 44. All the tools a pest control company needs in one place **Rating:** 5.0/5.0 stars **Reviewed by:** Alexander S. | Associate Certified Entomologist , Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2022 **What do you like best about PestPac by WorkWave?** It has everything a PMP could need. From sales management to service notes. It even works with other apps for navigation purposes **What do you dislike about PestPac by WorkWave?** I dislike the fact that pestpac office and pestpac mobile aren't more integrated **What problems is PestPac by WorkWave solving and how is that benefiting you?** Scheduling, service notes, material usage reports. **Official Response from Elena Havard:** > Hi Alexander - thank you so much for this great review. We are so happy you are finding success with our product! - WorkWave ### 45. Scheduler **Rating:** 5.0/5.0 stars **Reviewed by:** Wendy A. | Master Scheduler, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2022 **What do you like best about PestPac by WorkWave?** Pestpac is an incredible tool- its helpful when you are scheduling with distance, keeping your technicians in an area. It helps to keep structure to an area and cut the cost for the company with structure. **What do you dislike about PestPac by WorkWave?** I can't think of anything right off that is disappointing about PestPac- I enjoy it and love teaching my coworkers how to use it. **Recommendations to others considering PestPac by WorkWave:** The benefits are incredible. Pestpac houses all of your business needs if you use all the functions that it has. It allows us to keep our technicians in the field prepared for the work they are doing - keeps the billing in check, the reports are endless, giving credits are simplified, distances from job to job is easy, ensuring all of our business is in one place has been extremely helpful across the board. **What problems is PestPac by WorkWave solving and how is that benefiting you?** We are keeping better records,better billing is in place- instead of paper- Pestpac has helped minimize loss of revenue. We have realized how Pestpac has helped track our technicians through the GPS- it helps us guide them to their jobs when we can see the street view—sending invoices through email - checking growth at a glance- and knowing where we need to increase staff. Pestpac has allowed us to better use our time and develop more of a system than what we had years ago. **Official Response from Brittany Boyle:** > Hi Wendy - Thank you for your feedback! We are so happy to hear you are finding success with our software. ### 46. Excellent Product **Rating:** 5.0/5.0 stars **Reviewed by:** Emily S. | A, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2022 **What do you like best about PestPac by WorkWave?** The absolute ease of running payments. We have gone from spending 2+ hours a day to completing our daily payments within minutes. The processed/decline notifications make this an outstanding product. We are no longer waiting for a pending status and can confirm with our bank accounts right away that the balances match. **What do you dislike about PestPac by WorkWave?** That an ACH payment made online gets processed as a CHECK. If this could be processed within a credit card batch as an ACH and not a check, we could free up some monitoring of the batches release and allow newer employees the freedom to release batches. Honestly, this is not a big deal but a slightly annoying feature. **Recommendations to others considering PestPac by WorkWave:** Making changes when processing such sensitive information can be a big jump. Still, when the customer service is top-notch, the product is integrative, and the features are easy to use, there is no second thought. This product continues to prove to be the best. **What problems is PestPac by WorkWave solving and how is that benefiting you?** Many problems are solved. We have opened up and bridged the gap for our clients in viewing their accounts and service history vs. payment history. No longer are we needed to assist in making payments or answering payment questions constantly. Everything is genuinely streamlined and has a quick and satisfying result. Running reports and finding the charge source when entered incorrectly is also much more accessible than ever. A trainee can learn the process for payments and their reports in 1 week rather than several months as with previous products. **Official Response from Brittany Boyle:** > Hi Emily - We are so glad you are finding success with our software. Thank you for the feedback and for the review! ### 47. Pestpac **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2022 **What do you like best about PestPac by WorkWave?** You Get a database with all the necessary tools needed to complete your day. **What do you dislike about PestPac by WorkWave?** No way to link a sales call with a service call. If service call is rescheduled, the sales call is not. **What problems is PestPac by WorkWave solving and how is that benefiting you?** Allowing me to go completely Going paperless. And finding customers remotely. Lots of time saved. **Official Response from Elena Havard:** > Hello - thank you for your positive review! We're so happy you're finding success with our products. -WorkWave ### 48. The software does everything I need to operate smoothly **Rating:** 5.0/5.0 stars **Reviewed by:** April N. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2022 **What do you like best about PestPac by WorkWave?** All the different features. The most helpful feature is daily scheduling. I appreciate all features.i use billing and scheduling **What do you dislike about PestPac by WorkWave?** Nothing I can think of. It has Ineed Nothing is missing **What problems is PestPac by WorkWave solving and how is that benefiting you?** Solving the Issue of customers not being serviced. Benefits of a smooth operation. And more productive. **Official Response from Elena Havard:** > Thank you very much for this review and we're very happy you're finding success with our product! ### 49. Easy to navigate and detailed reporting abilities. **Rating:** 4.5/5.0 stars **Reviewed by:** Tricia F. | Administrative Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2022 **What do you like best about PestPac by WorkWave?** The ability to pull reports with such detail. **What do you dislike about PestPac by WorkWave?** The organization on how to locate certain features for account management and company setup. **Recommendations to others considering PestPac by WorkWave:** It is great for pulling detailed reporting. Customer assistance is prompt and always ensightful. **What problems is PestPac by WorkWave solving and how is that benefiting you?** Customer accounts, routing, billing; all for pest control business. **Official Response from Elena Havard:** > Hi Tricia - thank you for this review! Glad you are finding value with our products and please reach out to our customer service lines if you continue to have any questions on the features in our product. ### 50. PestPac Does it All **Rating:** 4.5/5.0 stars **Reviewed by:** Elizabeth H. | Office Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2022 **What do you like best about PestPac by WorkWave?** Customer service is very knowledgeable & responsive. Very supportive, creative & addresses all the aspects of pest control. **What do you dislike about PestPac by WorkWave?** So much to learn, many layers and facets. Onboarding could be more in-depth. **What problems is PestPac by WorkWave solving and how is that benefiting you?** Payment are a real benefit. Creating accounts is easy, and tracking customers' needs are a breeze. **Official Response from Brittany Boyle:** > Hi Elizabeth - Thank you for your review and feedback! ## PestPac by WorkWave Discussions - [What operating devices does your mobile app work with?](https://www.g2.com/discussions/mobile-app-67c5be58-334f-454f-b407-a4bb2f37ac27) - 1 comment, 1 upvote - [What is WorkWave PestPac used for?](https://www.g2.com/discussions/what-is-workwave-pestpac-used-for) - 1 comment - [View PestPac by WorkWave pricing details and edition comparison](https://www.g2.com/products/pestpac-by-workwave/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-21+07%3A39%3A00+-0500&secure%5Bsession_id%5D=2446d683-c279-4a34-9b61-2dee1d2a5ac1&secure%5Btoken%5D=4194d7a32ae8a9039363c6e8db076294596f73e4939820e4823ef6d56e757ad6&format=llm_user) ## PestPac by WorkWave Features **Generative AI** - AI Text Summarization **Before the Job** - Calendar - Dispatch - Roles - Booking **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales **After the Job** - Reports - Analytics - Invoicing - CRM Integrations **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance ## Top PestPac by WorkWave Alternatives - [FieldRoutes, a ServiceTitan company](https://www.g2.com/products/fieldroutes-a-servicetitan-company/reviews) - 4.4/5.0 (266 reviews) - [Jobber](https://www.g2.com/products/jobber/reviews) - 4.6/5.0 (499 reviews) - [GorillaDesk](https://www.g2.com/products/gorilladesk/reviews) - 4.8/5.0 (43 reviews)