# WorkStep Reviews **Vendor:** WorkStep **Category:** [Employee Engagement Software](https://www.g2.com/categories/employee-engagement) **Average Rating:** 4.6/5.0 **Total Reviews:** 24 ## About WorkStep WorkStep, a Learning Pool company, reimagines employee engagement for the frontline by shifting from measurement to action. Instead of simply surfacing issues, WorkStep delivers intelligent, hyper-personalized insights and coaching to help leaders actively shape the employee experience. Through automated surveys, predictive analytics, and real-time communications tools leaders gain the tools they need to anticipate challenges before they escalate and respond with meaningful solutions. HR and Operations come together through hyper-personalized insights that help leaders at every level reduce turnover, increase productivity, and provide safer, more connected workplaces. The result? Engagement that not only informs but transforms business performance. ## WorkStep Reviews ### 1. WorkStep Provides Provides Valuable Insight That Is Difficult To Acquire **Rating:** 5.0/5.0 stars **Reviewed by:** Paul W. | Human Resources Business Partner, Enterprise (> 1000 emp.) **Reviewed Date:** August 31, 2022 **What do you like best about WorkStep?** I appreciate the recruiting tool and its easy-to-use calendar scheduling. The pool of candidates is strong and the parameters are easy to edit. The anonymous feedback is a big part of what WorkStep brings to the table. The benchmarks are critical indicators of the health of each one of my facilities, and I use them to prepare my Managers with areas for their teams to improve in. We have implemented several initiatives thanks to WorkStep. **What do you dislike about WorkStep?** The load time of the website frustrates me. I understand there is a lot of data to load, but I have experienced many times where the site times itself out. I have taken the suggestions of clearing cache, cookies, etc., but I still encounter this issue semi-regularly. I wish there were a way for the WorkStep calendar to import into a Google calendar so I could check the application less frequently. Another ask would be for the tool to be more intuitive regarding when promotions occur or employees transfer facilities. **What problems is WorkStep solving and how is that benefiting you?** The feedback aspect has diagnosed themes within my facilities. I feature positive and negative comments that are anonymously given to the facility on a board. A suggestion box is also featured on the board. I team with the GM to address the negative feedback with what we, as Operations and HR, are doing about the concern(s) that have come to attention. ### 2. Very thorough and useful platform for gaining insight to workforce. **Rating:** 5.0/5.0 stars **Reviewed by:** Andres A. | Regional Service Director, Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2022 **What do you like best about WorkStep?** Workstep has a very user-friendly interface that makes it easy to navigate through. Feedback is easy to read and puts the most critical information into perspective **What do you dislike about WorkStep?** I am able to see every other department that falls under my supervisor's umbrella, which creates clutter for me as I try to filter feedback and data that exclusively pertains to my devision. **What problems is WorkStep solving and how is that benefiting you?** Workstep provides insight into employees' thoughts and sentiments, which we wouldn't have access to otherwise. This insight ultimately translates to more inclusivity and productivety by using the feedback constructively. ### 3. WorkStep has a remarkable customer success team **Rating:** 5.0/5.0 stars **Reviewed by:** MaryAnn T. | Talent Pipeline Programs Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 19, 2022 **What do you like best about WorkStep?** WorkStep is a robust platform and what it lacks in ability, it makes up for with its customer success team that is always willing to explore new options with us. **What do you dislike about WorkStep?** It takes quite some time to get from one page to another within the platform, the loading is lengthy. Additionally, I'd love it if we could look back on our data within a specific time range, as opposed to the last 90 and last 180 days only. It would be interesting to see the data as it relates to this time last year, for example, to see if there are seasonal trends. **What problems is WorkStep solving and how is that benefiting you?** WorkStep is allowing us to look across different departments and business units at how we're engaging with our employees. We host monthly meetings with WorkStep and our operations teams to review data and action plan improvements within our organization. ### 4. WorkStep feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Bryan S. | General Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2022 **What do you like best about WorkStep?** WorkStep provides the ability to accelerate change and continuous improvement by gaining real time feedback from all levels of the organization **What do you dislike about WorkStep?** WorkStep feedback can lead to overreaction if one is not careful and thoughtful **What problems is WorkStep solving and how is that benefiting you?** Retention and associate morale, knowing what's important to them aids you in putting focus, attention and leadership in the areas that matter most ### 5. WorkStep is the best **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** August 22, 2022 **What do you like best about WorkStep?** Using WorkStep in the workplace is very helpful because it shows what each job position is doing the best with their workers, and what is lacking in that certain position. **What do you dislike about WorkStep?** The only thing that I can think of as to why I would dislike using WorkStep in the workplace would be that it only looks at the days 30,60, and 90. When in reality, I would like more of an insight into the worker's lives after 1 year of working in the workforce. **What problems is WorkStep solving and how is that benefiting you?** WorkStep is helping our company take a look at the "negativity" into the workers day to day lives and helping us have a better understanding as to what we could do better. ### 6. User friendly and everyone feels heard. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2022 **What do you like best about WorkStep?** I like that the employees can speak up and feel heard. Most often, employees are scared to speak up. Keeping the comment anonymous, helps them speak up and will help us on making better decisions or be aware of situations we didn't know about before. **What do you dislike about WorkStep?** When we reply back to someone, the employee thinks we know who they are. In some cases, we can put two and two and know who it is. But for the most part we don't know who these comments come from. **What problems is WorkStep solving and how is that benefiting you?** A lot of HR related problems. Things from wages, situations with supervisors, harassment situations, etc. It's making HR more aware and just knowing how we can improve our working environment. ### 7. Provides very useful insight into frontline workers perceptions **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Machinery | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2022 **What do you like best about WorkStep?** Very communicative and responsive customer service team. Good data organization that lets you break down responses by location and profession. Allows you to track events easily. **What do you dislike about WorkStep?** Some of the UI could be improved. I would like to be able to click on a theme and be sent to all the responses related to that theme. I would also prefer if all of the outdated responses from a single respondent were hidden uniformly. This happens in the opportunities section currently, but not the feedback section. **What problems is WorkStep solving and how is that benefiting you?** Workstep helps us focus our employee retention efforts on the right areas. We have a better understanding not only of what is causing dissatisfaction, but also how those causes vary across groups. ### 8. WorkStep is an excellent tool for employee retention **Rating:** 4.0/5.0 stars **Reviewed by:** Connor V. | HR Business Partner, Enterprise (> 1000 emp.) **Reviewed Date:** August 19, 2022 **What do you like best about WorkStep?** Anonymous surveys allow employers to have a close pulse on employee satisfaction or dissatisfaction, which in turn drives change. **What do you dislike about WorkStep?** I wish there was better reporting functionality as well as more customization to employee surveys. **What problems is WorkStep solving and how is that benefiting you?** Employee dissatisfaction drives concrete change in our company. We constantly monitor employee responses and favorability ratings to drive results. ### 9. Wish the questions were less broad for the employees **Rating:** 3.5/5.0 stars **Reviewed by:** Katie S. | HR Business Partner, Enterprise (> 1000 emp.) **Reviewed Date:** September 01, 2022 **What do you like best about WorkStep?** The reminders that are sent to employees to complete the questionnaire. **What do you dislike about WorkStep?** The questions are too broad for the employees that some do not know how to answer fully. **What problems is WorkStep solving and how is that benefiting you?** Helping us to take that feedback and action items struggles that the employees are having. ### 10. HR Analytic Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Sarah H. | HRBP, Enterprise (> 1000 emp.) **Reviewed Date:** August 31, 2022 **What do you like best about WorkStep?** Workstep is very user friendly and makes data easily available in a variety of visuals. **What do you dislike about WorkStep?** Nothing really I enjoy using the platform. **What problems is WorkStep solving and how is that benefiting you?** Quantifying HR Key performance indicators such as turnover, feedback, etc. ### 11. Insightful Feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** September 06, 2022 **What do you like best about WorkStep?** Able to gage what a site is doing well and also what areas of opportunites **What do you dislike about WorkStep?** Some questions need to be different & some questions my need to differ per position **What problems is WorkStep solving and how is that benefiting you?** Provides another source of communication ### 12. user friendly with great data insight. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** August 23, 2022 **What do you like best about WorkStep?** Ease of accessing data and the ability to understand survey results. **What do you dislike about WorkStep?** Sometimes survey requests are sent to employees who are no longer with the company.. **What problems is WorkStep solving and how is that benefiting you?** They are giving us great insight to new employee satisfaction while at work. ### 13. Very thorough and helpful **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Furniture | Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2022 **What do you like best about WorkStep?** It takes a lot of stress off of the interviewing process. **What do you dislike about WorkStep?** It costs a lot. I understand paying for services but it seems a little repetitive. **What problems is WorkStep solving and how is that benefiting you?** Assists with hiring and sorting through candidates. ### 14. Tool for onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2022 **What do you like best about WorkStep?** the feedback and option to submit comments **What do you dislike about WorkStep?** Communication to the appropriate leaders **What problems is WorkStep solving and how is that benefiting you?** Providing feedabck and expereince ### 15. WorkStep is extremely easy to use, and saves me a lot of time in recruiting! **Rating:** 5.0/5.0 stars **Reviewed by:** Diana F. | Recruiting Support, Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2021 **What do you like best about WorkStep?** The user-friendly UI is very polished, and the system makes it very easy to update current applicants' progress through your company's hiring steps. **What do you dislike about WorkStep?** I wish there were a way to automatically block out time slots within, say, 1-2 hours of the current time (so candidates don't sign up for interviews with little warning). **Recommendations to others considering WorkStep:** I strongly recommend reaching out to the WorkStep managers if you have any trouble or questions - they're super helpful and very friendly, and it's a delight talking to them. **What problems is WorkStep solving and how is that benefiting you?** WorkStep communicates with candidates on my behalf, making scheduling an over-the-phone interview really easy (while still giving the candidate my contact information so they can reach me if they need to)! ### 16. Exceptional WorkStep Support Team and Platform Ease **Rating:** 5.0/5.0 stars **Reviewed by:** Shelly P. | HR Recruiting Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2021 **What do you like best about WorkStep?** Ease of setting up job postings; capability to review and dismiss in one swoop! I especially appreciate the control in changing and/or navigating between pre-screening candidates for either a direct phone interview or on-site interview. **What do you dislike about WorkStep?** Not seeing the full name when previewing candidates. Often times we have seen a similar candidate that has already come through another job board aggregator/partner. **What problems is WorkStep solving and how is that benefiting you?** Extension for Sourcing! Simply being able to cast a net out further. However, I have also utilized WorkStep as a great partner for scheduling and setting up On-Site hiring events which were extremely successful. ### 17. I had very good experience workstep it is very good application **Rating:** 5.0/5.0 stars **Reviewed by:** Uzair R. | Assistant Human Resources Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2021 **What do you like best about WorkStep?** Most likely is they are updating it daily and making more easy to work on it all features are are advanced and easy to use **What do you dislike about WorkStep?** There is nothing which is dislikeable on workstep **What problems is WorkStep solving and how is that benefiting you?** Workstep make hiring process easy and good platform to communicate with candidates schedule there interview easily. ### 18. Good way to recruit quality staff **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Individual & Family Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2021 **What do you like best about WorkStep?** I like the quality of staff this application helps you get and retain due to better training **What do you dislike about WorkStep?** It takes away some personal pieces of on boarding and training **What problems is WorkStep solving and how is that benefiting you?** It gives you the ability to find a lot of quality workers at a time and it makes time and money spent hiring much less ### 19. WorkStep is a great tool for small to mid-sized company looking to hire several new employees. **Rating:** 4.0/5.0 stars **Reviewed by:** Raleigh B. | Recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2020 **What do you like best about WorkStep?** Bringing new applicants to an interview that is scheduled by the application. As the recruiter, I can set predetermined times when I am available to meet an applicant at a given location. **What do you dislike about WorkStep?** Applicants have the ability to cancel interviews right before an interview starts. **Recommendations to others considering WorkStep:** This software requires an individual or small team to coordinate and commit to using it. If you don't spend a little time with it each day or a few times a week, you aren't getting the full benefit. **What problems is WorkStep solving and how is that benefiting you?** WorkStep saves time processing applications and getting in touch with candidates. Just a simple click yes or no and Workstep schedules the interview. ### 20. Our "go-to" for skilled labor **Rating:** 5.0/5.0 stars **Reviewed by:** Christian M. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2020 **What do you like best about WorkStep?** We have consistently found our skilled technicians through WorkStep and have been able to execute "interview days", the majority of which had perfect attendance. Additionally, the overall flow is easy and moves well. **What do you dislike about WorkStep?** It would be nice to have more options regarding candidate interview stages. It would also be helpful to be able to assign candidates to different roles. **Recommendations to others considering WorkStep:** I don't see why one wouldn't utilize WorkStep. It's affordable and generates the right skilled talent we have and continue to look for. **What problems is WorkStep solving and how is that benefiting you?** There few resources which focus on skilled technician candidates. WorkStep has proved our most valuable resource hiring into these functions. We have had numerous "interview days", the majority of which had perfect attendance from WorkStep candidates. ### 21. Extremely helpful and user friendly! **Rating:** 5.0/5.0 stars **Reviewed by:** CAROLYN B. | Human Resources, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2021 **What do you like best about WorkStep?** The tool is extremely user friendly, easy to learn and navigate. It makes the entire process easy to manage and is very efficient. **What do you dislike about WorkStep?** I don't really have anything negative to say about it. **What problems is WorkStep solving and how is that benefiting you?** It really has streamlined the process of reviewing candidates, scheduling interviews, and moving candidates through the process. ### 22. Hire qualified candidates without needing a dedicated HR Recruiter **Rating:** 5.0/5.0 stars **Reviewed by:** Kim S. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2020 **What do you like best about WorkStep?** Ease of start-up--Plug and Play. Ability to get managers who had no hiring experience to making good hiring decisions due to WorkStep sourcing and screening questions without hiring a full time recruiter. Retain provides valuable feedback at key length-of-service milestones to help us improve retention. **What do you dislike about WorkStep?** No dislikes. WorkStep has been a strategic hiring partner and the team has been 100% professional, customer-oriented and easy to work with! **What problems is WorkStep solving and how is that benefiting you?** WorkStep does the sourcing and targets a qualified pool of candidates who want to work warehouse jobs. WorkStep screening AI helps us hire candidates who more closely fit our skill set and culture-fit needs. We avoid the costs associated with a temp-to-hire model (the "luck" of finding qualified people who want to work). WorkStep keeps our overhead costs low by replacing the duties of dedicated recruiter. We realize Higher Retention Rates with WorkStep ### 23. Reliable recruiting service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Enterprise (> 1000 emp.) **Reviewed Date:** February 03, 2021 **What do you like best about WorkStep?** Workstep has been the best tool I have used to fill the positions in my branch I need to fill. They schedule interviews for me and they take a lot off my plate. **What do you dislike about WorkStep?** I only get an email to tell me about scheduled interviews, so sometimes I will get interviewees show up that I don't know about because I haven't gotten to that email yet. **What problems is WorkStep solving and how is that benefiting you?** Too many questions. ### 24. Recruiting platform that makes hiring quick and time consuming. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Paper & Forest Products | Mid-Market (51-1000 emp.) **Reviewed Date:** September 14, 2020 **What do you like best about WorkStep?** Applicants are more compatible with job openings which helps to filter out candidates ahead of time. **What do you dislike about WorkStep?** Not able to see a face with the name of the applicant. **What problems is WorkStep solving and how is that benefiting you?** When we open a position on other hiring platforms, our candidate pool is very small. The Workstep platform out performs other recruiting/hiring sites. ## WorkStep Discussions - [What is WorkStep used for?](https://www.g2.com/discussions/what-is-workstep-used-for) - [View WorkStep pricing details and edition comparison](https://www.g2.com/products/workstep/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-04+10%3A32%3A52+-0500&secure%5Bsession_id%5D=57430b8a-4b34-4731-a0d6-72a74b9e35da&secure%5Btoken%5D=27f72959c1c50a056bbe42d2f0baaad5b386b80570bcfc0653b6a51a82d188ac&format=llm_user) ## WorkStep Features **Basics** - Interoperability - Performance - Mobility - Internationalization **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Reports** - Score Cards - Customizability - Graphs and Charts - Dashboards **Generative AI** - AI Text Generation - AI Text Summarization **Administrative Tasks - Frontline Worker Communication Platforms** - Training & Learning Modules - Surveys & Feedback - Employee Services - Knowledge Management **Content** - Content Management - Content Library - Content Creation **Platform Basics** - Performance Benchmarking - Reporting & Dashboards - Interoperability **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Cleaning** - Filtering - Levels of Measurement - Transformation **Communication Features - Frontline Worker Communication Platforms** - Group Messaging - Private Messaging - Announcements - Emergency Notifications **Data** - Platform Search - Alerts and Notifications - Visualization **Platform Content** - Employee Pulse Surveys - Survey Customization - Goal and Challenge Creation - Science-based templates **Feedback Sources** - Surveys **Generative AI** - AI Text Generation **Operations - Frontline Worker Communication Platforms** - Insights & Analytics **Platform Additional Functionality** - Employee Segmenting - Goal and Challenge Creation - Peer Recognition - Social Feedback Portal **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Frontline Worker Communication Platforms** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Exit Interview Management** - Adaptive Learning - Natural Language Interaction **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards ## Top WorkStep Alternatives - [Qualtrics Employee Experience](https://www.g2.com/products/qualtrics-employee-experience/reviews) - 4.4/5.0 (448 reviews) - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) - 4.4/5.0 (2,021 reviews) - [Lattice](https://www.g2.com/products/lattice-lattice/reviews) - 4.7/5.0 (3,934 reviews)