--- title: Engage Reviews meta\_title: 'Engage Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 24 reviews by the users' company size, role or industry to find out how Engage works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 24 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Talent Management url: https://www.g2.com/categories/talent-management --- # Engage Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Engage but has limited features. Are you part of the Engage team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Engage by Confirm (formerly Learning Pool) Engage (formerly WorkStep), is an employee engagement and retention platform built for frontline workforces. It helps organizations hear what workers are experiencing, spot emerging risks, and act before small problems become bigger ones. Frontline employees do not always have the time, access, or inclination to complete an annual engagement survey. And by the time the results arrive, the moment may have passed. Engage creates a more regular conversation with workers through pulse surveys delivered by SMS, mobile, email, and web. It turns those responses into insight leaders can use. Key capabilities include: - Listen at the moments that matter: Gather feedback during onboarding, at 90 days, annually, and at other important points in the employee journey. - Spot risk earlier: Identify teams, roles, shifts, or locations showing signs of increased turnover risk and explore what may be driving it. - Get closer to the cause: Surface issues around scheduling, management, safety, communication, and other factors affecting the frontline experience. - Close the loop: Give managers a clear way to respond to concerns, assign actions, and track what happens next. - Reach everyone: Use SMS, mobile, email, and multilingual surveys to include deskless and distributed workers. - Know where you stand: Compare sentiment and retention data against industry benchmarks. Engage helps leaders move from asking, “Are our people engaged?” to understanding what is happening, why it matters, and what they can do about it. As part of Confirm, engagement data connects with learning and performance information to give organizations a more complete view of their workforce. Find out more at https://www.confirm.com/frontline/products/engage * * * Seller [Confirm](https://www.g2.com/sellers/confirm) Discussions [Engage Community](https://www.g2.com/products/confirm-engage/discuss) Languages Supported English Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 5 months [ View More Pricing Information ](https://www.g2.com/products/confirm-engage/pricing) ## Top-Rated Alternatives [ ![Qualtrics Employee Experience](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Qualtrics Employee Experience") Qualtrics Employee Experience 4.4/5(462) ](https://www.g2.com/products/qualtrics-employee-experience/reviews) [ ![SurveySparrow](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SurveySparrow") SurveySparrow 4.4/5(2,067) ](https://www.g2.com/products/surveysparrow/reviews) [ ![Lattice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lattice") Lattice 4.6/5(4,117) ](https://www.g2.com/products/lattice-lattice/reviews) [ View All Alternatives ](https://www.g2.com/products/confirm-engage/competitors/alternatives) ## User Insights Average based on 24 real user reviews. Implementation Time 5 months [Log in to unlock pricing and user insights](/login) ![Paul W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paul W.") PW Paul W. Human Resources Business Partner Enterprise (\> 1000 emp.) 8/31/2022 "WorkStep Provides Provides Valuable Insight That Is Difficult To Acquire" 5/5 What do you like best about Engage? I appreciate the recruiting tool and its easy-to-use calendar scheduling. The pool of candidates is strong and the parameters are easy to edit. The anonymous feedback is a big part of what WorkStep brings to the table. The benchmarks are critical indicators of the health of each one of my facilities, and I use them to prepare my Managers with areas for their teams to improve in. We have implemented several initiatives thanks to WorkStep. Review collected by and hosted on G2.com. What do you dislike about Engage? The load time of the website frustrates me. I understand there is a lot of data to load, but I have experienced many times where the site times itself out. I have taken the suggestions of clearing cache, cookies, etc., but I still encounter this issue semi-regularly. I wish there were a way for the WorkStep calendar to import into a Google calendar so I could check the application less frequently. Another ask would be for the tool to be more intuitive regarding when promotions occur or employees transfer facilities. Review collected by and hosted on G2.com. What problems is Engage solving and how is that benefiting you? The feedback aspect has diagnosed themes within my facilities. I feature positive and negative comments that are anonymously given to the facility on a board. A suggestion box is also featured on the board. I team with the GM to address the negative feedback with what we, as Operations and HR, are doing about the concern(s) that have come to attention. Review collected by and hosted on G2.com. Show More 8/31/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Andres A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andres A.") AA Andres A. Regional Service Director Mid-Market (51-1000 emp.) 12/8/2022 "Very thorough and useful platform for gaining insight to workforce." 5/5 What do you like best about Engage? Workstep has a very user-friendly interface that makes it easy to navigate through. Feedback is easy to read and puts the most critical information into perspective Review collected by and hosted on G2.com. What do you dislike about Engage? I am able to see every other department that falls under my supervisor's umbrella, which creates clutter for me as I try to filter feedback and data that exclusively pertains to my devision. Review collected by and hosted on G2.com. What problems is Engage solving and how is that benefiting you? Workstep provides insight into employees' thoughts and sentiments, which we wouldn't have access to otherwise. This insight ultimately translates to more inclusivity and productivety by using the feedback constructively. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![MaryAnn T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "MaryAnn T.") MT MaryAnn T. Talent Pipeline Programs Manager Enterprise (\> 1000 emp.) 8/19/2022 "WorkStep has a remarkable customer success team" 5/5 What do you like best about Engage? WorkStep is a robust platform and what it lacks in ability, it makes up for with its customer success team that is always willing to explore new options with us. Review collected by and hosted on G2.com. What do you dislike about Engage? It takes quite some time to get from one page to another within the platform, the loading is lengthy. Additionally, I'd love it if we could look back on our data within a specific time range, as opposed to the last 90 and last 180 days only. It would be interesting to see the data as it relates to this time last year, for example, to see if there are seasonal trends. Review collected by and hosted on G2.com. What problems is Engage solving and how is that benefiting you? WorkStep is allowing us to look across different departments and business units at how we're engaging with our employees. We host monthly meetings with WorkStep and our operations teams to review data and action plan improvements within our organization. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Bryan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bryan S.") BS Bryan S. General Manager Mid-Market (51-1000 emp.) 12/8/2022 "WorkStep feedback" 5/5 What do you like best about Engage? WorkStep provides the ability to accelerate change and continuous improvement by gaining real time feedback from all levels of the organization Review collected by and hosted on G2.com. What do you dislike about Engage? WorkStep feedback can lead to overreaction if one is not careful and thoughtful Review collected by and hosted on G2.com. What problems is Engage solving and how is that benefiting you? Retention and associate morale, knowing what's important to them aids you in putting focus, attention and leadership in the areas that matter most Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods") UC Verified User in Consumer Goods Enterprise (\> 1000 emp.) 8/22/2022 "WorkStep is the best" 5/5 What do you like best about Engage? Using WorkStep in the workplace is very helpful because it shows what each job position is doing the best with their workers, and what is lacking in that certain position. Review collected by and hosted on G2.com. What do you dislike about Engage? The only thing that I can think of as to why I would dislike using WorkStep in the workplace would be that it only looks at the days 30,60, and 90. When in reality, I would like more of an insight into the worker's lives after 1 year of working in the workforce. Review collected by and hosted on G2.com. What problems is Engage solving and how is that benefiting you? WorkStep is helping our company take a look at the "negativity" into the workers day to day lives and helping us have a better understanding as to what we could do better. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Logistics and Supply Chain](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Logistics and Supply Chain") UL Verified User in Logistics and Supply Chain Mid-Market (51-1000 emp.) 8/19/2022 "User friendly and everyone feels heard." 5/5 What do you like best about Engage? I like that the employees can speak up and feel heard. Most often, employees are scared to speak up. Keeping the comment anonymous, helps them speak up and will help us on making better decisions or be aware of situations we didn't know about before. Review collected by and hosted on G2.com. What do you dislike about Engage? When we reply back to someone, the employee thinks we know who they are. In some cases, we can put two and two and know who it is. But for the most part we don't know who these comments come from. Review collected by and hosted on G2.com. What problems is Engage solving and how is that benefiting you? A lot of HR related problems. Things from wages, situations with supervisors, harassment situations, etc. It's making HR more aware and just knowing how we can improve our working environment. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Machinery](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Machinery") IM Verified User in Machinery Mid-Market (51-1000 emp.) 8/18/2022 "Provides very useful insight into frontline workers perceptions" 4.5/5 What do you like best about Engage? Very communicative and responsive customer service team. Good data organization that lets you break down responses by location and profession. Allows you to track events easily. Review collected by and hosted on G2.com. What do you dislike about Engage? Some of the UI could be improved. I would like to be able to click on a theme and be sent to all the responses related to that theme. I would also prefer if all of the outdated responses from a single respondent were hidden uniformly. This happens in the opportunities section currently, but not the feedback section. Review collected by and hosted on G2.com. What problems is Engage solving and how is that benefiting you? Workstep helps us focus our employee retention efforts on the right areas. We have a better understanding not only of what is causing dissatisfaction, but also how those causes vary across groups. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Logistics and Supply Chain](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Logistics and Supply Chain") UL Verified User in Logistics and Supply Chain Mid-Market (51-1000 emp.) 9/6/2022 "Insightful Feedback" 5/5 What do you like best about Engage? Able to gage what a site is doing well and also what areas of opportunites Review collected by and hosted on G2.com. What do you dislike about Engage? Some questions need to be different & some questions my need to differ per position Review collected by and hosted on G2.com. What problems is Engage solving and how is that benefiting you? Provides another source of communication Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Logistics and Supply Chain](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Logistics and Supply Chain") UL Verified User in Logistics and Supply Chain Mid-Market (51-1000 emp.) 8/18/2022 "Tool for onboarding" 5/5 What do you like best about Engage? the feedback and option to submit comments Review collected by and hosted on G2.com. What do you dislike about Engage? Communication to the appropriate leaders Review collected by and hosted on G2.com. What problems is Engage solving and how is that benefiting you? Providing feedabck and expereince Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Diana F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Diana F.") DF Diana F. Recruiting Support Small-Business (50 or fewer emp.) 9/7/2021 "WorkStep is extremely easy to use, and saves me a lot of time in recruiting!" 5/5 What do you like best about Engage? The user-friendly UI is very polished, and the system makes it very easy to update current applicants' progress through your company's hiring steps. Review collected by and hosted on G2.com. What do you dislike about Engage? I wish there were a way to automatically block out time slots within, say, 1-2 hours of the current time (so candidates don't sign up for interviews with little warning). Review collected by and hosted on G2.com. Recommendations to others considering Engage: I strongly recommend reaching out to the WorkStep managers if you have any trouble or questions - they're super helpful and very friendly, and it's a delight talking to them. Review collected by and hosted on G2.com. What problems is Engage solving and how is that benefiting you? WorkStep communicates with candidates on my behalf, making scheduling an over-the-phone interview really easy (while still giving the candidate my contact information so they can reach me if they need to)! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about Engage? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Engage ](https://www.g2.com/products/confirm-engage/discussions/new) GU Guest User What is WorkStep used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-workstep-used-for) [ View all Discussions ](https://www.g2.com/products/confirm-engage/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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