--- title: Workiz Reviews meta_title: 'Workiz Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 238 reviews by the users' company size, role or industry to find out how Workiz works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 238 scale: '5' date_modified: '2026-07-21' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Workiz Reviews **Vendor:** Workiz **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 238 ## About Workiz You’ve built something real. Brick by brick, call by call. You didn’t wait for a blueprint, you became the blueprint. You’ve put in the work, made the tough decisions, and built your business on your own terms. We’re not here to rewrite your story. We’re here to help you amplify it. To give you the tools to move forward, not start from scratch. Workiz was built for service pros who already know what it takes — the hard work, the late hours, the persistence. You’ve figured out how to make things run, but we know it can be done smarter, faster, and more efficiently. No wasted steps. No slowing down. Just real solutions that keep pace with your ambition. You know where you’re going. Workiz is here to help you get there, faster. With real AI and smart automation working in the background, Workiz simplifies your operations, strengthens customer relationships, and grows your service business. Trusted by over 120,000 service pros, Workiz helps you streamline your day-to-day, increase revenue, and deliver a superior customer experience. Win more jobs with tools like Genius Answering, Angi, Thumbtack, and Google’s Local Services Ads. Impress customers and stay connected with real-time communication through the Workiz mobile app. And manage everything from one central hub, syncing seamlessly with QuickBooks, Stripe, CompanyCam, and more — all from your Workiz dashboard. Book a free demo: https://link.workiz.com/g2 Try Workiz free for 7 days: https://link.workiz.com/g2-trial #FieldService #FSM #HomeServiceBusiness #ServicePros #Contractors #SmallBusinessGrowth #HVAC #Plumbing #Locksmith #ApplianceRepair #Electricians #JunkRemoval #Workiz #BusinessAutomation #SmartScheduling ## Workiz Pros & Cons **What users like:** - Users value the **exemplary customer support** from Workiz, enhancing their experience with timely communication and effective assistance. (21 reviews) - Users find Workiz to be **extremely easy to use** , effectively streamlining operations and enhancing business efficiency. (17 reviews) - Users love the **user-friendly interface** of Workiz, enhancing communication and streamlining business processes effortlessly. (17 reviews) - Users value the **seamless integrations** of Workiz, enhancing communication and streamlining business operations effectively. (13 reviews) - Users appreciate the **user-friendly scheduling management** of Workiz, streamlining operations and enhancing team efficiency. (9 reviews) - Easy Integration (7 reviews) - Navigation Ease (6 reviews) - Time Management (6 reviews) - Easy Setup (5 reviews) - Innovation (5 reviews) **What users dislike:** - Users experience **customization difficulties** with Workiz, finding limited options and quirks in the interface challenging. (10 reviews) - Users find the **pricing too high** , leading to frustration and consideration of alternatives like Housecall Pro. (8 reviews) - Users indicate that **improvement is needed** in the mobile app’s flow, UI efficiency, and pricing structure. (7 reviews) - Users note a **learning curve** for new users, particularly with automations, templates, and setting up features effectively. (7 reviews) - Users express that the **pricing is expensive** and often leads to additional unforeseen costs. (6 reviews) - Users express frustration over **poor support** , citing issues with customer service and deceptive practices affecting their experience. (6 reviews) - Mobile Limitations (5 reviews) - Poor Design (4 reviews) - Reporting Issues (4 reviews) - Users find **feature limitations** in Workiz, particularly lacking customization options and a robust sales feature for reps. (3 reviews) ## Workiz Reviews ### 1. East, efficient, and great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2023 **What do you like best about Workiz?** That I can access the schedule no matter where I am, I can be on vacation and get a call about the office having an issue with the program. I can log in from any computer or even download the app and make whatever adjustments I need right from there. Also, anytime we have an issue, we reach out to technical support, and they have it fixed within a half hour. They are always so quick to take care of all our issues and correct them. **What do you dislike about Workiz?** We set up a lot of reoccurring calls for our monthly visits for our contracts. When we go out on these recurring visits each month, after our visit we must bill the customer the same monthly bill for each visit. I wish they had a feature available to have the reoccurring calls generate with an invoice so I don't have to add the invoice every single month to the call. **What problems is Workiz solving and how is that benefiting you?** We were not able to see any of our submitted calls on our schedule board for any day on the calender only the computer but we could see all our submitted calls when we were using the app on our phones ### 2. Great Product for Junk Removal **Rating:** 5.0/5.0 stars **Reviewed by:** Joe M. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Workiz?** The software allows us to look more professional, be quicker and more efficient than our competition. **What do you dislike about Workiz?** There are some features that could be added. However, they are constantly updating the software and taking feedback on what customers want. **What problems is Workiz solving and how is that benefiting you?** Manage the field, invoicing, and automation. Without workiz, we would not be as successful as we are. ### 3. Streamlining Field Service Operations: A Comprehensive Review of Workiz **Rating:** 4.0/5.0 stars **Reviewed by:** Isaac Anane A. | Line Manager, Non-Profit Organization Management, Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2023 **What do you like best about Workiz?** User-friendly interface Efficient job scheduling and dispatching capabilities The convenience of its mobile app for technicians. Invoicing and payment processing functionality The ability to generate insightful reports for data analysis **What do you dislike about Workiz?** Relatively higher pricing compared to other similar software options Occasional glitches or technical issues A learning curve for some users who are less familiar with field service management software Customer support responsiveness **What problems is Workiz solving and how is that benefiting you?** Efficient Job Management Enhanced Communication Improved Customer Management Streamlined Invoicing and Payments Data-driven Decision-making Mobile Accessibility ### 4. Potentially good product if management was better **Rating:** 1.5/5.0 stars **Reviewed by:** Rayah G. | Director of Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2022 **What do you like best about Workiz?** The automations are very helpful and finally consistent after months of trouble shooting and their developers fixing glitches **What do you dislike about Workiz?** Nearly every system they have created is about 80% complete. Lots if good ideas and launches without testing if it works for day to day usage. Not one thing is 100% ready. Automations- No dashboard or settings options. Just a big jumbled nonintuitive system. When creating an automation it kicks you to the front everytime. You cannot choose to send an automation more than once, if somethings goes wrong with the first automation, you can't shoot it out again. No automations for Prevost customer had put a huge delay in our new systems. Leads - no option to make a customer report, does not recognize duplicates well, cannot book them on automated scheduling, just jobs) Calendar - No two way integration, jumbled mess when viewing all techs and jobs, time slots are not even exact so it's hard to see times that jobs start Jobs some statuses don't allow you to add sub statuses. No 30 day trash if you accidentally delete a job Documents- keeps the signature even when you edit it! Huge liability issue Pay system -only allows you to charge a 3.5% fee when charging thr card yourself but but cannot add when a customer pays themselves?? You can remove card pay once its added?? Our phones system have never worked and we continue to be charged. Text system is a whole book in itself. Estimates No real reporting ability Invoices- Can't change the date on an invoice once invoice?? There is nothing I can say is 100% great. Please take time to test you product with your team instead of firing eveyone who works for your team. We have had 4 managers fired in 6 months of fully using this product. Which means we truly get nowhere with large issue that arise. Our phone system is one of biggest reasons why we chose Workiz and we have never had the opportunity to use it due non stop glitches and issues and several fired managers working on the system. We are paying $130 a month, requested refunds multiple times, and we continue to get charged because the have been trouble shoot everything for 4 months. I'm just so very very disappointed with everything. We've invested thousands and thousands of dollars to turn back now unfortunately. **What problems is Workiz solving and how is that benefiting you?** Occasionally when you request a fix they may fix it. But it really depends. Automations have gotten alot better ### 5. Great service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2023 **What do you like best about Workiz?** I use Workiz for my appliance repair business. Do appointments, scheduling and everything regarding invoicing. Very easy for my tech to get used to, dispatcher likes it too. I will keep using it and most likely will upgrade my plan **What do you dislike about Workiz?** Nothing big for now, I would say not even a single minor issue **What problems is Workiz solving and how is that benefiting you?** Fast and easy scheduling, convenient invoice making. I like the app very much. Other related apps always glitching, but with Workiz I can make an attachments even if I have weak signal ### 6. Excellent service **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley O. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2023 **What do you like best about Workiz?** The most helpful thing with Workiz is how quickly I can talk to an agent to troubleshoot any issue I may have on the app. They are very communicative and helpful. **What do you dislike about Workiz?** It can be difficult to search past jobs. **What problems is Workiz solving and how is that benefiting you?** Communication between team members and clients ### 7. Customer service & support. **Rating:** 5.0/5.0 stars **Reviewed by:** Jason B. | Operation Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2022 **What do you like best about Workiz?** WorkIZEasy, CRM is great! Makes running the admin/ops for small businesses fun. Tracking sales, calendar of jobs and keeping teams on track. Itemized sales for easy invoicing and getting paid. Great onboard message chat system to stay in contact with clients without picking up the phone. **What do you dislike about Workiz?** Sometimes a long wait for tech support over the weekends. Sometimes, a small business waiting 24 to 48 hours for help could set them back. I like the chat option, as that might be a solution for troubleshooting with an online representative. This assists in a more productive conversation with the seasoned pros/tech folks when there available. **What problems is Workiz solving and how is that benefiting you?** WorkIZEasy Account Rep. is working on our phone system solution. Trying to work with our VoIP company and integrating a "pop up" box to work with phones and the Workizeasy platform. ### 8. Workiz - intuitive and AMAZING features plus support is DYNO-MITE! **Rating:** 5.0/5.0 stars **Reviewed by:** Max J. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2022 **What do you like best about Workiz?** The Workiz GUI is extremely easy for a novice to navigate and use it's intuitive features. Automation is great, and taking payments is seamless as well. Recording the most important information about a client or lead is very simple on both mobile and desktop versions. **What do you dislike about Workiz?** I would like them to allow more than one mobile device such as an ipad and iphone be logged in to the same account simultaneously without one forcing the other off. **What problems is Workiz solving and how is that benefiting you?** The automations feature is going to assist greatly in communicating with clients on a timely basis, allowing me to set it and forget it when it comes to appointment reminders and review requests ### 9. Great Platform / Easy to Use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2023 **What do you like best about Workiz?** The system is easy to use and worked into our natural workflow relatively easily. **What do you dislike about Workiz?** Setup required intervention from technical support for advanced features and data upload. **What problems is Workiz solving and how is that benefiting you?** Workiz is replacing Jobber which has become more cumbersome and support levels have been dropping. ### 10. Workiz Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2023 **What do you like best about Workiz?** Lots of ways to organize our scheduling, billing and customer interaction. **What do you dislike about Workiz?** Some of the features have limits which they don't always tell you until you run into those problems, **What problems is Workiz solving and how is that benefiting you?** Scheduling, customer interaction, field management - these things help keep our company productive and organized. ### 11. Just makes managing a business simpler & faster **Rating:** 5.0/5.0 stars **Reviewed by:** Greg L. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2023 **What do you like best about Workiz?** Easy to use, I was able to get up and running without going thru a long learning curve. **What do you dislike about Workiz?** Too many introduction emails. I appreciate being informed of options but no need to repeat them multiple times. **What problems is Workiz solving and how is that benefiting you?** Inventory management and scheduling jobs are what I use, and Workiz does a great job. ### 12. Working at 50 years of service **Rating:** 5.0/5.0 stars **Reviewed by:** Donald F. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2023 **What do you like best about Workiz?** we all have certain issues we want to address and Workiz are the the best at taking CARE of the issues! i am very critical at time and i have to say i was taken care of my issue promptly! **What do you dislike about Workiz?** like i said we all have issues we have to work through, and im sure it will happen with and in a prefect system not all will be happy either. I REALLY like WORKIZ all the way!! **What problems is Workiz solving and how is that benefiting you?** Always looking to improve our experience with every step to it Better and Better ### 13. Best bang for your buck field service management software! **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew K. | Sole Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2022 **What do you like best about Workiz?** For the cost - can't beat all the features you get. Perfect match for our small business. They are also so responsive and for larger matters we can reach our account manager with no problems. **What do you dislike about Workiz?** We need customizable forms they cannot provide for us right now. Also, the phone app needs to be significantly improved with respect to the integration of premade forms. Would be nice when you add an attachment you can click the + symbol and integrate with pdf or google sheets to then fill in company unique fillable documents and then save that version to the job as an attachment. **What problems is Workiz solving and how is that benefiting you?** They helped us with our need for customizeable forms but it just doesn't match what we need so we must still manually by paper, WOrd, and email submit invoices and reports to customers. ### 14. I have been using Workiz for 4 years **Rating:** 4.5/5.0 stars **Reviewed by:** Eric T. | Real Estate Investor, Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2023 **What do you like best about Workiz?** Workiz is by far the most comprehensive scheduling CRM I have used. The job workflow is smooth and concise. Integrated payment processing and the team is constantly working on improvements based on user experience and recommendations **What do you dislike about Workiz?** The documentation of features is a little sparse. and employee time off scheduling is still buggy **What problems is Workiz solving and how is that benefiting you?** From lead to invoice system flow is smooth and predictable ### 15. Fame was knowledgeable and professional **Rating:** 5.0/5.0 stars **Reviewed by:** Rita C. | Customer Service, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2022 **What do you like best about Workiz?** Patient customer service All in one CRM I also like that the schedule can be adjusted on the daily tab. I do not have to go into the client's full profile to modify the appointment. **What do you dislike about Workiz?** Sometimes takes a long time to get answered, or the CSR answers leaves and returns 13-15 minutes later, especially during work hours. Needs to be able to sync invoices to another client. I have real estate agents who call for clients and once we add them and get an estimated cost, there is no way for us to transfer costs if the buyer decides to use our services again **What problems is Workiz solving and how is that benefiting you?** I like the ability to upload files to each client profile, all nice and neat in one spot; my techs can see each other's notes. When the inspector adds notes, the installer can see those notes and stay up to date since we are on the go not always available for clarification ### 16. Workiz **Rating:** 3.5/5.0 stars **Reviewed by:** ashli p. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2022 **What do you like best about Workiz?** I like that the reporting is best compared to similar companies. I like that they have a reasonably quick fix when I have issues. I like that chat is readily available. **What do you dislike about Workiz?** Workiz has not been as compatible with Quickbooks as the other company I used. They have worked on some of these issues. But there are a lot of minor things I have to fix manually. **What problems is Workiz solving and how is that benefiting you?** They are helping with tracking and record keeping of customers. They also help connect with Quickbooks for accounting purposes. ### 17. Very easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Alan T. | Sales Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2022 **What do you like best about Workiz?** The simplicity of the platform and the ease to contact the team in the event I have a question. **What do you dislike about Workiz?** I wish we could manually send notifications to the client instead of only automated messages. We can't add something to the schedule without ti sending a notification to the client, so we still use a Google Sheet on the side. **What problems is Workiz solving and how is that benefiting you?** Automations is the primary problem solver. Our clients are updated in real time and it has made for a much better overall experience. ### 18. Not perfect but better than others **Rating:** 5.0/5.0 stars **Reviewed by:** Mark S. | Locksmith Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2022 **What do you like best about Workiz?** Great pricing for the features for the price. The pricing structure is easy to understand, transparent, and works well for small companies. An account has a certain number of included seats and only additional seats require an additional monthly payment. So a small company, I think like under 5, is covered with a basic account and don't need to pay more for each person. Accounting is really unlike anything else. If you want to give a certain commission for someone who answers a certain type of service call after hours you can easily do that. For example, you can easily compensate a tech 50% for after hours calls from one client, 52% for weekend work. The sky is the limit, seriously, it's amazing and automated. You can track lead sources, ads, and referrals very easy and compensate them. I **What do you dislike about Workiz?** Can't create tasks for employees. You can only create scheduled tasks with a company. People use their own company and create tasks etc. It would be really nice to see a trello like system that you could use to assign tasks to workers. The platform has a number of small features that are missing. They off a LOT of features, things that other companies don't. But it seems like with a few small tweaks it could be in a different league. There are some newer "add-ons" that are a-la-carte with an additional monthly fee. For example, the automation feature. It's kind of bothersome that these are paid add ons and not part of the core product. However, the monthly price is really low. **Recommendations to others considering Workiz:** The financial abilities are amazing. Commissions, ads sources, etc. **What problems is Workiz solving and how is that benefiting you?** Scheduling, and invoicing all in one. The phone integration was just okay at first. They've made a lot of improvements with it and now it's actually a very viable system. The biggest benefit and I cannot stress this enough, is multi-site inventory. We have a main warehouse and inventory on all trucks. No other system in its class can provide multi-site inventory that just works. When techs sell an item it takes it out of their inventory. Batch upload and adjustments would be nice. It's not a perfect system. But it sure beats buying a monthly subscription to an inventory management software and hoping it integrates with whatever else you are doing. I can see the cost of inventory on a truck and the sell value easily. Adding products and services is pretty easy. ### 19. Workiz plans our working processes **Rating:** 5.0/5.0 stars **Reviewed by:** Ali Rıza O. | Senior SEO Specialist, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2023 **What do you like best about Workiz?** Workiz provides to manage our works effectively **What do you dislike about Workiz?** There is no any disadvantages for now about Workiz, everything is perfect **What problems is Workiz solving and how is that benefiting you?** Workiz is a perfect system to manage our field and office workers' works. ### 20. Superb! **Rating:** 5.0/5.0 stars **Reviewed by:** Allison E. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2022 **What do you like best about Workiz?** Workiz is so user-friendly I was able to figure it out with minimal training. **What do you dislike about Workiz?** So far my only complaint is that I had specifically signed up with Gusto as my payroll because of the integration, and then they took it away! **What problems is Workiz solving and how is that benefiting you?** I love the automated feature. I don't have to have my employees call a client before they arrive now. They just hit a button! ### 21. One on the best tools in our box **Rating:** 5.0/5.0 stars **Reviewed by:** James T. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2022 **What do you like best about Workiz?** Simple and easy to use, even for the most computer illiterate persons like myself. Really like the phone numbers and mobile display. Allowed us to get the branding and representation needed for our very competitive market. **What do you dislike about Workiz?** Wish they were more a la carte features as many small business have one or two tweeks needed to make workiz the perfect match. Nothing major as they at least provide manual work arounds for those of us on a limited budget. **What problems is Workiz solving and how is that benefiting you?** Currently awaiting updates to automations, primarily for contacting and follwinf up with customers. Or for a way to save templates of frequently used messages to send manually as/when needed. ### 22. Super efficient, clear explanation always super helpful. Friendly customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Luisa C. | Customer Service Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** September 15, 2022 **What do you like best about Workiz?** Easy to work with. Customer-friendly both for the Business as well as for the customer on the other end. They have displayed how happy they are with the application **What do you dislike about Workiz?** I have not had any dislikes this far. What I use it for has been going great with all job bookings. When I reach out for help the team is super helpful by sending videos as well for assistance **What problems is Workiz solving and how is that benefiting you?** First was the Invoice loading time, but that was an issue on my end. The second one was to help create automated message for the business and the video they sent was super easy to understand. ### 23. Workiz is super flexible **Rating:** 5.0/5.0 stars **Reviewed by:** John L. | Privacy and Security Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2022 **What do you like best about Workiz?** I have loved using workiz. The software is powerful and flexible. The team is constantly making improvements and they take my ideas and issues And make changes quickly. Anybody in service industries would do well to use workiz. **What do you dislike about Workiz?** I dont really have any downsides. As an administrator I wish the app had more of the administrator functionality but I can always login using a browser for that full functionality. **What problems is Workiz solving and how is that benefiting you?** Workiz helps me communicate more thoroughly with customers. It streamlined my system for getting reviews and helps me track time sheets and more. There is even a lot of functionality I haven't fully explored. I can grow my business with workiz. ### 24. Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Jess E. | Residential Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2022 **What do you like best about Workiz?** Fame was very helpful with a question I had this morning. Her response was prompt and she made sure all my questions were answered. **What do you dislike about Workiz?** Nothing. All my questions were answered. **What problems is Workiz solving and how is that benefiting you?** I believe Workiz is working on merging customers, so that will be nice. ### 25. Easy setup, Easy to use, Fantastic lead management with history including notes, calls, and texts. **Rating:** 5.0/5.0 stars **Reviewed by:** Ivan B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2022 **What do you like best about Workiz?** I love the lead page where I can see all potential jobs and with one click I can see all the jobs in a specific status. The statises are fully customizable for our workflow. This helps with customer follow-up. I can text or e-mail estimates and see whether the customer viewed it or not. Also, the customer communication aspect is fantastic, one place for all communication. The only exception is if we send an email directly from our e-mail program, those e-mails and the replies will not be in workiz. Their customer support is also fantastic. It has many more features and we are still working on how to make it work best for us, but it is far better than other field management software we used before. **What do you dislike about Workiz?** The mobile app does not currently have the ability to rearrange the line items on an invoice or estimate. **What problems is Workiz solving and how is that benefiting you?** Before we had workiz, we had too many channels of communication. Workiz has helped us bring almost all communication together in one place. We still haven't imported our phone number into workiz, but once we have that, it should be even better and we will be able to see a call history and even listen to call recordings. ### 26. Excellent Customer support. **Rating:** 5.0/5.0 stars **Reviewed by:** Joe S. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2022 **What do you like best about Workiz?** Very well experienced in their craft, and quick to answer in a professional yet friendly manner. The user interface of their field service management software is user friendly, easy to navigate, and full of ways to customize and optimize the program for specific industy use. **What do you dislike about Workiz?** Not much really. So far everything has been superb. They do have a roadmap for upcoming updates that are mainly quality of life improvements, everything major already implemented. **What problems is Workiz solving and how is that benefiting you?** Customization. To be able to quickly add custom fields, add custom lead and job statuses, and custom and deep automations really help any business to meet their management goals. ### 27. Feature packed business tool for Scheduling, Invoicing, and more! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Individual & Family Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2022 **What do you like best about Workiz?** I think their scheduling tool is one of the best out there. It makes it much easier to track clients, their jobs, job details, and more! I appreciate the ability to customize the workspace completely and how they're always working on new features, my most recent favorite addition will be the ability to merge clients! **What do you dislike about Workiz?** A few key features are missing. I would love to see a gallery added to easier access all photos ever taken, or even a smart-gallery to sort these photos by job type, clients, etc. **What problems is Workiz solving and how is that benefiting you?** Workiz is helpful when referencing back to old jobs. I love the reports page and all the information it provides. It's been especially helpful in sorting jobs by their types in order to create a database of our different services for our future clients. ### 28. Amazing Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2022 **What do you like best about Workiz?** This platform has AMAZING customer service a young man by the name of Gejay gave me a hand with some questions and he was able to answer my questions real-time and even screen shoted what he was looking at to confirm he was addressing the right thing! **What do you dislike about Workiz?** I ish the text box on Add job Item was quite a bit larger, it is fairly difficult to see what you are typing, if the text box was larger that would be wonderful! **What problems is Workiz solving and how is that benefiting you?** Workiz is helping streamline my work significantly, I am grateful to have found this service and I am also glad that I made the switch from the platform that I was using prior. ### 29. great customer service team **Rating:** 4.5/5.0 stars **Reviewed by:** Angel L. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2023 **What do you like best about Workiz?** Workiz has a great customer service team and their platform has been a great benefit in collaboration with our marketing integrations. **What do you dislike about Workiz?** Not any at the moment. it would be nice if the lite version had more features. **What problems is Workiz solving and how is that benefiting you?** It is providing us with an integration feature to get more leads on Google. ### 30. Workiz makes life so much easier! **Rating:** 5.0/5.0 stars **Reviewed by:** Eduardo A. | Salesman, Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2022 **What do you like best about Workiz?** Workiz makes setting appointments and meeting with clients easy! Their support is great and you always can interact with a real person. I just finished a chat with one of their support people and got a technical issue resolved in less than 15 minutes. **What do you dislike about Workiz?** some integrations take longer to get ready to use **What problems is Workiz solving and how is that benefiting you?** Workiz made appointment setting automated so now I almost don't have to look for clients, they come to the business page and choose the time and day that they want to have a technician coming by ### 31. Customer service is helpful **Rating:** 4.5/5.0 stars **Reviewed by:** Rita R. | Customer service, Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2022 **What do you like best about Workiz?** The Dispatch map is a must for all service tech dispatch. Easy to use, and the chat feature is a lifesaver. The staff is very helpful and answer in real-time **What do you dislike about Workiz?** I do not necessarily need to track my service techs I think a map that can be configured to service area would be great for companies that schedule in advance **What problems is Workiz solving and how is that benefiting you?** I have not need anything solved yet, just general knowledge on how to navigate the CRM and ad ons ### 32. Very fast, reliable, secured and easy to work with! **Rating:** 5.0/5.0 stars **Reviewed by:** Lesley Mae E. | Team Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2022 **What do you like best about Workiz?** This software is very convenient, easy to learn and has a very reliable team that you can ask for help anytime **What do you dislike about Workiz?** Sudden issues with the software but its easily handled and fixed if you contact customer service right away **What problems is Workiz solving and how is that benefiting you?** By contacting customers. It is very organised cause you will have their information directly in just one click; it generates on the system automatically ### 33. Everything you need on a day-to-day in one platform. Great customer service too. **Rating:** 5.0/5.0 stars **Reviewed by:** Katherine C. | Co-founder, Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2022 **What do you like best about Workiz?** Business owner and manager here. I chose Workiz because of the quickbooks and online booking integrations, but have also been impressed with their customer service and onboarding team. Their Workiz Academy library is also helpful because I can go through these tutorials at any and all hours I need. The app is a lite version of the site, but is very convenient when out on the field. I decided to try out the phone feature as well and liked how easy it was to set up the call flow and greetings with robot voice or mp4 file. The robot voice isn't "robot-y" either, which is a nice touch. You can tell the folks that built this platform were in services-- they have thought of everything that is needed to make things as easy and painless as possible. **What do you dislike about Workiz?** I wish documents were even more customizable than they are. I had some trouble formatting my docs and am still pretty much working on getting that right. It would also be great to get the WePay fees slightly lower as well. I skipped utilizing that feature because I found a better rate with another company. Sometimes scheduled jobs on the app don't show up and you have to refresh the calendar a few times for them to pop up. And I wish jobs didn't disappear when they are marked as "Done". Wish Thumbtack and Workiz spoke to each other better. Thumbtack doesn't see when I've reached out to Thumbtack leads via Workiz. That's too bad. **What problems is Workiz solving and how is that benefiting you?** It truly is an all-in-one for housing customer data, job photos, notes and dispatching jobs, creating estimates and invoices. It has saved me a lot of manual work and has given me the ability to share customer and job information with others on my team. The address feature also searches customer addresses to autofill city and state, GPS connects seamlessly with GPS apps so you can swiftly go to the next job. The integrations save me time as well. ### 34. Simple and Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica B. | Owner/Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2022 **What do you like best about Workiz?** The cost is not bad for a small business and there is room to grow. In the meantime, they are growing too so I like that we are growing together. They are very helpful when I ask questions but the FAQs include videos which I have found helpful as well. I love the call recording. I can go back and listen to any call myself or my technician has had with a customer over the phone. There are so many more things. **What do you dislike about Workiz?** Nothing. Every concern I have they have addressed or are looking into making better already. They listen to the needs of their customers and try really hard to provide the things they need. **What problems is Workiz solving and how is that benefiting you?** This software helped me solve problems with Call flow(job from start to finish), keeping up with accounts receivable, and phone issues like services, accessibility etc. ### 35. Great customer service, but there are a few bugs **Rating:** 4.0/5.0 stars **Reviewed by:** Valerie W. | B, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2022 **What do you like best about Workiz?** The customer service is really wonderful 👏 👌 **What do you dislike about Workiz?** There have been some bugs, but they work with us to correct them **Recommendations to others considering Workiz:** Once you get trained on all the things it can do, it's a good product! **What problems is Workiz solving and how is that benefiting you?** Workiz is combining our calendar, docusign, when I work, and others to make it a one in all! ### 36. Whole-heartedly recommend to anyone who will listen **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2022 **What do you like best about Workiz?** What a fantastic software, and what an excellent customer support team. Workiz is an absolute lifesaver! I've used a few other softwares for service business management, and none of them even begin to compare to Workiz -- better yet, they're always developing,so improvements to the struggles you see are being implemented **What do you dislike about Workiz?** It's honestly hard to say-- it's a bit expensive, but if you feel you're at the volume of business enough to justify it, I would go with it. The phone app is a little bit lacking, particularly when you try and use it on the iPad. I would love a landscape mode for iPad to go with a new owner/admin dashboard. Other than that, it's hard to say. **What problems is Workiz solving and how is that benefiting you?** Oh my goodness-- I'm on a beta testing for the new Owner / Admin dashboard in the app, and it's soo much better. I'm able to see my tech's jobs at a glance, potential profit, invoices I need to follow up on, etc. I'm really excited for it to be rolled out, and appreciative that Workiz truly LISTENS to their users and works really hard to implement highly-requested changes. ### 37. The best alternative on the market to improve workflow **Rating:** 5.0/5.0 stars **Reviewed by:** Avihai G. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2022 **What do you like best about Workiz?** What I liked the most was the simplicity of the program. Our technicians love the app, it saves us a lot of time that we can use at work **What do you dislike about Workiz?** I had a little problem when importing phone numbers, I thought it was going to be a problem but the technical support was very kind to us **Recommendations to others considering Workiz:** Consider trying the demo for free, and see if it suits you. **What problems is Workiz solving and how is that benefiting you?** We have solved problems when managing our schedule, we have created a database of our clients with the super intuitive importer and we were also able to migrate the jobs we already had. And the best function of all is WorkizPay, now I can send invoices to clients and make it easier for them to pay with a card ### 38. One Stop Shop CRM! **Rating:** 5.0/5.0 stars **Reviewed by:** David M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2022 **What do you like best about Workiz?** Built-in phone system, internal and external automation (Zapier), great app and user experience. Provides all the information and features you need for office staff and techs out in the field. **What do you dislike about Workiz?** There's not really anything I can think of at this time, but I'm sure some might say that you can do things through different means. Some people may want a little more simplicity (meaning that there's only one way to execute an action). I personally don't find it an issue. **What problems is Workiz solving and how is that benefiting you?** Scheduling, phone calls, reports, accepting payments, and having it all in one place instead of multiple apps. ### 39. Incredibly fast and helpful. **Rating:** 5.0/5.0 stars **Reviewed by:** Michael V. | Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2022 **What do you like best about Workiz?** I like how fast and helpful they are. We asked a somewhat complex question about call flows and they made it easy. **What do you dislike about Workiz?** I didn't dislike anything. They have always been accommodating. **What problems is Workiz solving and how is that benefiting you?** Call flow. Invoicing. ### 40. Excellent customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2023 **What do you like best about Workiz?** Phone system ability to record calls and integrate with customer messages (email and text) **What do you dislike about Workiz?** Price it's a little high when starting out **What problems is Workiz solving and how is that benefiting you?** Keeping track of customers ### 41. Definitely on the right track **Rating:** 3.5/5.0 stars **Reviewed by:** Quandra T. | Admin Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2022 **What do you like best about Workiz?** Definitely love the automations, takes a lot of manual labor out of customer communications. **What do you dislike about Workiz?** Consistency for sure. We are still having issues getting the phone working consistently. **What problems is Workiz solving and how is that benefiting you?** We're able to provide much better customer service through very helpful automated messages. ### 42. WorkIZ works for us **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Utilities | Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2022 **What do you like best about Workiz?** The Calender and the ease of use in scheduling jobs **What do you dislike about Workiz?** The app and how it defaults the calendar to show all jobs not just the individual tech **What problems is Workiz solving and how is that benefiting you?** helping with asking our customers for reviews ### 43. New to Workiz **Rating:** 5.0/5.0 stars **Reviewed by:** David G. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2022 **What do you like best about Workiz?** Friendly Service. Everyone has been very helpful so far with the setup. **What do you dislike about Workiz?** I had some issues with setting up sales tax and metro areas. I think it is just my lack of knowledge and just being old! **Recommendations to others considering Workiz:** I would recommend Workiz. We are new to the product, but it seems to be a good fit for our business. I selected N/A for a few of the questions because we haven't had enough experience with Workiz to provide feedback with respect to those topics. **What problems is Workiz solving and how is that benefiting you?** We are using Workiz to schedule work and invoice customers. It seems to be a very good system. ### 44. Spent 1 Year Looking For WORKIZ **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon M. | O, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Workiz?** The best part of Workiz is I can manage conversations via text and email in the app and desktop. That was a life saver as. Iwas juggling between disconnected softwares. **What do you dislike about Workiz?** To be honest I dont dislike anything. The functionality outweighs small issues. Not even worth mentioning. They nailed it. And they seem to be always improving. **Recommendations to others considering Workiz:** Take your time on this one, I paid a friend to look for scheduling software. I told her no to workiz multiple times she insited i take their call and i am so grateful I did, take the time to give them a shot. It might work for you. **What problems is Workiz solving and how is that benefiting you?** The app is easy for technicians once they understand its simplicity of it. They update the status, take payments, and receive tips. We can find things fast with the "Search everything" field. I even customized and built my call flows. It's almost like if you can imagine what you need, it all seems to be there. ### 45. Awesome Service **Rating:** 5.0/5.0 stars **Reviewed by:** Alyssa S. | HR Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2022 **What do you like best about Workiz?** The ease of use compared to competing services. Everything is very user-friendly and easy to learn My technicians can get more done throughout their day because of how easy the system is! **What do you dislike about Workiz?** There are no dislikes so far. Everything is 10x better than their competitor and we are noticing a positive change in the office and on the field. This app allows us to work smarter, not harder. **Recommendations to others considering Workiz:** If you are on the fence, just do it. There is not a better system out there that will meet 100% of your needs. DO IT! **What problems is Workiz solving and how is that benefiting you?** We have had a few questions along the way and the service team is extremely helpful in getting us on the right track for learning. The biggest benefits would be ease of use, simple layout, all-inclusive of what we need, and customer friendly. ### 46. Love it here. **Rating:** 5.0/5.0 stars **Reviewed by:** Monze G. | Dispatch, Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2022 **What do you like best about Workiz?** I enjoy how how easy everything is to navigate and understand. The system is self-explanatory and if i have any issues the chat system is very helpful and i get replies in a matter of mintues. **What do you dislike about Workiz?** I don't like that the while I'm on a call and a second call comes through the ringtone keeps playing. It's distracting and annoying. **What problems is Workiz solving and how is that benefiting you?** I was having an issue with the dialer yesterday, I guess the version of the OS was dated and had bugs and needed an update. ### 47. Love all the new Features **Rating:** 4.5/5.0 stars **Reviewed by:** Kevin R. | Company Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2022 **What do you like best about Workiz?** most helpful is that everything is all in one space no need for extra apps it links together and workiz got way bigger since the last year 2021 I would recommend it to friends getting into business **What do you dislike about Workiz?** only thing is that sometimes is hard messaging the person it would be better talking to a person and not messaging back and forth just so the Agent can keep you in cricle **What problems is Workiz solving and how is that benefiting you?** now i can add payment plan for my company better for the Customer and higher rate of Job approval ### 48. Workis Easy eventually!! **Rating:** 4.0/5.0 stars **Reviewed by:** Rick C. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2022 **What do you like best about Workiz?** I like the ease in which you can navigate through the desktop and app interface and the integration of the phone system and the built-in recording of outbound and inbound calls and messages with clients and staff. The ability to track the status of jobs and invoices as well as payments and synchronizing with quick books is paramount. The app interface is straightforward for the technicians to use as well **What do you dislike about Workiz?** I was not overly impressed with the assistance during implementation. Support staff would not return messages and we got bounced around for long periods of time before we got any help. The product is oversold on its functionality and there are several hidden charges if you want to implement many of the features. The ability to service corporate clients with regular repeat jobs is difficult from an invoiceing stand point. The web face integration is also not that great. My SEO team had a rather difficult time reaching a qualified support worker and most of the answers came back as "we are looking into adding that to our capabilities". **Recommendations to others considering Workiz:** Patience with set up and truly understand what it can and cant do and what you need it to do **What problems is Workiz solving and how is that benefiting you?** The drop in communication between crews and our office as well as over all communication with clients, has definitely improved. Creation of jobs is much faster and because it is automated a lot of the time there are less errors with data entry. ### 49. Intuitive reporting and analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin R. | Admin Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2022 **What do you like best about Workiz?** the reports feature and responsive customer service **What do you dislike about Workiz?** frequent changes on UI that confuses some users like me **What problems is Workiz solving and how is that benefiting you?** Identifying areas of improvement ### 50. Great for Niche Field Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Maritime | Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2022 **What do you like best about Workiz?** Customizable to unique services, saves time on customer contact, feature requests are actually listened to, customers love instant access to photos, invoices, appointment reminders, and communication. **What do you dislike about Workiz?** Help articles need to be expanded, communications, especially by email), tend be dismissed or not seen by customers as emails come from Workiz company branding vs. the company utilizing the software. **What problems is Workiz solving and how is that benefiting you?** Time spent on the phone, communication with technicians, CRM needs. ## Workiz Discussions - [How can I](https://www.g2.com/discussions/52141-how-can-i) - 1 comment, 1 upvote - [How do I transfer or patch over a call from our main WorkIz phone number to the next available extension/number? Also, Is there a way to sync the WorkIz work schedule to any of our other Calendar apps such as Google Calendar, Outlook, or Calendly??](https://www.g2.com/discussions/42367-how-do-i-transfer-or-patch-over-a-call-from-our-main-workiz-phone-number-to-the-next-available-extension-number-also-is-there-a-way-to-sync-the-workiz-work-schedule-to-any-of-our-other-calendar-apps-such-as-google-calendar-outlook-or-calendly) - 1 comment, 1 upvote - [How does Housecall Pro work?](https://www.g2.com/discussions/how-does-housecall-pro-work) - 1 comment - [How much is Workiz software?](https://www.g2.com/discussions/how-much-is-workiz-software) - 1 comment - [View Workiz pricing details and edition comparison](https://www.g2.com/products/workiz/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-21+13%3A16%3A48+-0500&secure%5Bsession_id%5D=28223bf2-c23d-45be-8673-413760950908&secure%5Btoken%5D=381c9c5e1210f085fae57bd4583fdf0e028b638811043cf2a45afaea22da22af&format=llm_user) ## Workiz Integrations - [CallRail](https://www.g2.com/products/callrail/reviews) - [CompanyCam](https://www.g2.com/products/companycam/reviews) - [Google Calendar for Confluence](https://www.g2.com/products/google-calendar-for-confluence/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) - [Linxup](https://www.g2.com/products/linxup/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Workiz Features **Notifications** - Confirmations & Reminders - Appointment Follow-Up - Scheduling Notifications **Generative AI** - AI Text Summarization - AI Image-to-Text **Before the Job** - Calendar - Dispatch - Roles - Booking **Settings** - Time Zone Detection - Availability Settings - Blocked Time Settings **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales **Personalization** - Branding - Links **After the Job** - Reports - Analytics - Invoicing - CRM Integrations **Integrations** - Multi- Calendar Integration - Website Integration - Payment Acceptance - Video Conferencing - Communication **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Image - AI Text-to-Speech - AI Image-to-Text **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Online Appointment Scheduling** - Autonomous Task Execution - Multi-step Planning - Natural Language Interaction ## Top Workiz Alternatives - [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) - 4.3/5.0 (198 reviews) - [Jobber](https://www.g2.com/products/jobber/reviews) - 4.6/5.0 (501 reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - 4.5/5.0 (366 reviews)