--- title: Workiz Reviews meta\_title: 'Workiz Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 239 reviews by the users' company size, role or industry to find out how Workiz works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 239 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Workiz Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **exemplary customer support** from Workiz, enhancing their experience with timely communication and effective assistance. [(21 mentions)](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1186108&qs=pros-and-cons#reviews) Users find Workiz to be **extremely easy to use** , effectively streamlining operations and enhancing business efficiency. [(17 mentions)](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1187919&qs=pros-and-cons#reviews) Users love the **user-friendly interface** of Workiz, enhancing communication and streamlining business processes effortlessly. [(17 mentions)](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1186534&qs=pros-and-cons#reviews) Users value the **seamless integrations** of Workiz, enhancing communication and streamlining business operations effectively. [(13 mentions)](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1185740&qs=pros-and-cons#reviews) Users appreciate the **user-friendly scheduling management** of Workiz, streamlining operations and enhancing team efficiency. [(9 mentions)](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1185616&qs=pros-and-cons#reviews) Users experience **customization difficulties** with Workiz, finding limited options and quirks in the interface challenging. [(10 mentions)](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1991868&qs=pros-and-cons#reviews) Users find the **pricing too high** , leading to frustration and consideration of alternatives like Housecall Pro. [(8 mentions)](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1187884&qs=pros-and-cons#reviews) Users indicate that **improvement is needed** in the mobile app’s flow, UI efficiency, and pricing structure. [(7 mentions)](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1186297&qs=pros-and-cons#reviews) Users note a **learning curve** for new users, particularly with automations, templates, and setting up features effectively. [(7 mentions)](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1185555&qs=pros-and-cons#reviews) Users express that the **pricing is expensive** and often leads to additional unforeseen costs. [(6 mentions)](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1187674&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Workiz ##### 1. Customer Support Users value the **exemplary customer support** from Workiz, enhancing their experience with timely communication and effective assistance. [ See 21 mentions ](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1186108&qs=pros-and-cons#reviews) See Related User Reviews ![Scott P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Scott P.") SP Scott P. Small-Business (50 or fewer emp.) 5.0/5 "Great CRM for small to medium field service businesses" What do you like about Workiz? Workiz is a great CRM for field service industries that want to avoid a system that unnecessarily over-complicates things. I've tried a bunch of CRMs ![Tony F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tony F.") TF Tony F. Small-Business (50 or fewer emp.) 5.0/5 "A Powerful All-in-One Platform That Simplifies Running a Service Business" What do you like about Workiz? Workiz integrates almost everything I need to run my business in one place. It functions as a CRM with built-in phone and text systems, so there’s no ##### 2. Ease of Use Users find Workiz to be **extremely easy to use** , effectively streamlining operations and enhancing business efficiency. [ See 17 mentions ](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1187919&qs=pros-and-cons#reviews) See Related User Reviews ![Scott P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Scott P.") SP Scott P. Small-Business (50 or fewer emp.) 5.0/5 "Great CRM for small to medium field service businesses" What do you like about Workiz? Workiz is a great CRM for field service industries that want to avoid a system that unnecessarily over-complicates things. I've tried a bunch of CRMs ![Tony F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tony F.") TF Tony F. Small-Business (50 or fewer emp.) 5.0/5 "A Powerful All-in-One Platform That Simplifies Running a Service Business" What do you like about Workiz? Workiz integrates almost everything I need to run my business in one place. It functions as a CRM with built-in phone and text systems, so there’s no ##### 3. User-Friendly Users love the **user-friendly interface** of Workiz, enhancing communication and streamlining business processes effortlessly. [ See 17 mentions ](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1186534&qs=pros-and-cons#reviews) See Related User Reviews ![Scott P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Scott P.") SP Scott P. Small-Business (50 or fewer emp.) 5.0/5 "Great CRM for small to medium field service businesses" What do you like about Workiz? Workiz is a great CRM for field service industries that want to avoid a system that unnecessarily over-complicates things. I've tried a bunch of CRMs ![Tony F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tony F.") TF Tony F. Small-Business (50 or fewer emp.) 5.0/5 "A Powerful All-in-One Platform That Simplifies Running a Service Business" What do you like about Workiz? Workiz integrates almost everything I need to run my business in one place. It functions as a CRM with built-in phone and text systems, so there’s no ##### 4. Integrations Users value the **seamless integrations** of Workiz, enhancing communication and streamlining business operations effectively. [ See 13 mentions ](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1185740&qs=pros-and-cons#reviews) See Related User Reviews ![Scott P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Scott P.") SP Scott P. Small-Business (50 or fewer emp.) 5.0/5 "Great CRM for small to medium field service businesses" What do you like about Workiz? Workiz is a great CRM for field service industries that want to avoid a system that unnecessarily over-complicates things. I've tried a bunch of CRMs ![Tony F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tony F.") TF Tony F. Small-Business (50 or fewer emp.) 5.0/5 "A Powerful All-in-One Platform That Simplifies Running a Service Business" What do you like about Workiz? Workiz integrates almost everything I need to run my business in one place. It functions as a CRM with built-in phone and text systems, so there’s no ##### 5. Scheduling Management Users appreciate the **user-friendly scheduling management** of Workiz, streamlining operations and enhancing team efficiency. [ See 9 mentions ](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1185616&qs=pros-and-cons#reviews) See Related User Reviews ![Tony F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tony F.") TF Tony F. Small-Business (50 or fewer emp.) 5.0/5 "A Powerful All-in-One Platform That Simplifies Running a Service Business" What do you like about Workiz? Workiz integrates almost everything I need to run my business in one place. It functions as a CRM with built-in phone and text systems, so there’s no SM Sebin M. Small-Business (50 or fewer emp.) 4.5/5 "Effortless Field Service Management with Workiz" What do you like about Workiz? Workiz streamlines field service operations, making them highly efficient. Its real-time job scheduling, technician tracking, and built-in communicati ### 5 Cons or Disadvantages of Workiz ##### 1. Customization Difficulties Users experience **customization difficulties** with Workiz, finding limited options and quirks in the interface challenging. [ See 10 mentions ](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1991868&qs=pros-and-cons#reviews) See Related User Reviews SM Sebin M. Small-Business (50 or fewer emp.) 4.5/5 "Effortless Field Service Management with Workiz" What do you dislike about Workiz? Some features seem restricted unless you upgrade to a higher plan, particularly when it comes to automation and advanced reporting. The mobile app som ![Joshua .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joshua .") J Joshua . Small-Business (50 or fewer emp.) 5.0/5 "Efficient, Reliable, and Game-Changing for Our Field Service Operations" What do you dislike about Workiz? While Workiz covers most of our needs, the reporting dashboard could offer more customization options. We’d love the ability to create more advanced r ##### 2. Pricing Issues Users find the **pricing too high** , leading to frustration and consideration of alternatives like Housecall Pro. [ See 8 mentions ](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1187884&qs=pros-and-cons#reviews) See Related User Reviews ![Tony F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tony F.") TF Tony F. Small-Business (50 or fewer emp.) 5.0/5 "A Powerful All-in-One Platform That Simplifies Running a Service Business" What do you dislike about Workiz? Some areas of the UI require too many clicks to accomplish simple tasks. Text message handling can be frustrating when using multiple numbers under ![Justin L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Justin L.") JL Justin L. Small-Business (50 or fewer emp.) 0.0/5 "BEWARE OF TRAPPED CONTRACTS THAT DONT EXIST. FRAUDULENT COMPANY." What do you dislike about Workiz? they have conned us into a fake annual contract when we deemed their software is unable to meet our business needs they are holding us hostage and mak ##### 3. Improvement Needed Users indicate that **improvement is needed** in the mobile app’s flow, UI efficiency, and pricing structure. [ See 7 mentions ](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1186297&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "I was unaware..." What do you dislike about Workiz? The mobile app for techs needs to improve flow and work. ![Tony F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tony F.") TF Tony F. Small-Business (50 or fewer emp.) 5.0/5 "A Powerful All-in-One Platform That Simplifies Running a Service Business" What do you dislike about Workiz? Some areas of the UI require too many clicks to accomplish simple tasks. Text message handling can be frustrating when using multiple numbers under ##### 4. Learning Curve Users note a **learning curve** for new users, particularly with automations, templates, and setting up features effectively. [ See 7 mentions ](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1185555&qs=pros-and-cons#reviews) See Related User Reviews ![Julia J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Julia J.") JJ Julia J. Small-Business (50 or fewer emp.) 5.0/5 "Workiz Makes Field Service Operations Simple and Scalable" What do you dislike about Workiz? There’s a bit of a learning curve when it comes to setting up automations and customizing workflows. Also, the reporting features could be more detail PS Penelope S. Small-Business (50 or fewer emp.) 5.0/5 "Operations Manager" What do you dislike about Workiz? There’s a bit of a learning curve for new users, especially when setting up automations and templates. Also, the reporting features could be more cust ##### 5. Expensive Users express that the **pricing is expensive** and often leads to additional unforeseen costs. [ See 6 mentions ](https://www.g2.com/products/workiz/reviews?filters%5Bsentiment_snippet%5D=1187674&qs=pros-and-cons#reviews) See Related User Reviews ![Tony F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tony F.") TF Tony F. Small-Business (50 or fewer emp.) 5.0/5 "A Powerful All-in-One Platform That Simplifies Running a Service Business" What do you dislike about Workiz? Some areas of the UI require too many clicks to accomplish simple tasks. Text message handling can be frustrating when using multiple numbers under ![Justin L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Justin L.") JL Justin L. Small-Business (50 or fewer emp.) 0.0/5 "BEWARE OF TRAPPED CONTRACTS THAT DONT EXIST. FRAUDULENT COMPANY." What do you dislike about Workiz? they have conned us into a fake annual contract when we deemed their software is unable to meet our business needs they are holding us hostage and mak ## Top-Rated Alternatives [ ![Housecall Pro](https://images.g2crowd.com/uploads/product/hd_favicon/ce6ead72f65b8b12db2c767501f610ed/housecall-pro.svg "Housecall Pro") Housecall Pro 4.3/5(204) ](https://www.g2.com/products/housecall-pro/reviews) [ ![Jobber](https://images.g2crowd.com/uploads/product/hd_favicon/1555603070/jobber.svg "Jobber") Jobber 4.6/5(526) ](https://www.g2.com/products/jobber/reviews) [ ![ServiceTitan](https://images.g2crowd.com/uploads/product/hd_favicon/d12f98194830f8358953c082af7bca3e/servicetitan.svg "ServiceTitan") ServiceTitan 4.4/5(375) ](https://www.g2.com/products/servicetitan/reviews) [ View All Alternatives ](https://www.g2.com/products/workiz/competitors/alternatives) GB Gerald B. Owner Health, Wellness and Fitness Small-Business (50 or fewer emp.) 6/1/2023 "Service management platform with a user-friendly design." 5/5 What do you like best about Workiz? The new technology has substantially enhanced my productivity. My job has become considerably simpler and more manageable as a result. I like how easy it is for me to assign jobs, manage invoices, and take care of payments thanks to the user-friendly design. Review collected by and hosted on G2.com. What do you dislike about Workiz? Some tools and widgets, in my opinion, might use a little more attention to detail. I shall be glad to have more categories accessible so that the platform may be more organized and tailored to suit individual needs. Review collected by and hosted on G2.com. What problems is Workiz solving and how is that benefiting you? Workiz has been a game-changer since it makes it simple for me to allocate work and add goods and services to invoices. I am able to operate well and get on-site compensation without any issues, thanks to this simplified procedure. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Christina B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christina B.") CB Christina B. Small-Business (50 or fewer emp.) 7/13/2023 "Helpful, Smooth Transitioning & Quick" 5/5 What do you like best about Workiz? So far, we are enjoying the ability to have a fast/smooth running application for our phones. If you have any questions, the chats get answered quickly as well. We came from a desktop style software. We love it! Review collected by and hosted on G2.com. What do you dislike about Workiz? We would like the ability to do a la carte items, instead of having the basic Service Agreements in the highest priced monthly service. It would be nice to be able to click online to add new services to your current plan. Review collected by and hosted on G2.com. What problems is Workiz solving and how is that benefiting you? The mobile app, seemingly frequent upgrades/updates to the service itself is awesome! We enjoyed the easy transition as well. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Shawn P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shawn P.") SP Shawn P. Small-Business (50 or fewer emp.) 4/19/2023 "Workiz is a game changer for my company." 5/5 What do you like best about Workiz? When starting up they are fast and helpful. It has great options, an they upgrade all the time. Custmers love how it keeps them informed. Payments are easy. The phone system is a great option as well. Review collected by and hosted on G2.com. What do you dislike about Workiz? There is not much that I dislike about Workiz. Little thing here and there, But you have that with anything. It would be nice to have the phone system ring on VOIP desk phones, But it is not a deal breaker. Review collected by and hosted on G2.com. What problems is Workiz solving and how is that benefiting you? The work flow is a big part. Keeping customers up to date with their time and project. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic SM Steve M. Small-Business (50 or fewer emp.) 7/15/2023 "This company has helped me grown and are very fast and prompt to help." 5/5 What do you like best about Workiz? Streamlines my business. There customer service is on point and there are tons of videos online to help. Review collected by and hosted on G2.com. What do you dislike about Workiz? Payments are sometimes delayed. I need money faster for my business. Review collected by and hosted on G2.com. What problems is Workiz solving and how is that benefiting you? All in one. I can do scheduling, invoicing and timecards all in one place. Helps me keep up with everyting and stay organized. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic MC Matt C. President Small-Business (50 or fewer emp.) 2/16/2021 "Workiz is great for our business" 5/5 What do you like best about Workiz? It made running a renovations and service business much easier and streamlined... running projects, sms to customers and staff, Reminders are great and automations. Would highly recommend Workiz to anyone Review collected by and hosted on G2.com. What do you dislike about Workiz? limits on the sms and phone minutes, sometimes it hard to get someone to address an issue Review collected by and hosted on G2.com. What problems is Workiz solving and how is that benefiting you? Scheduling, automated reminders, my staff know where to be everyday, customers loves the notifications. Review collected by and hosted on G2.com. Show More Response from Aviv Canaani of Workiz [Editedit](https://www.g2.com/survey_responses/workiz-review-4602260/official_response/edit) So glad that Workiz has been great for your business! The customer notifications is one of our most favorite features. So glad your customers love them. 6/23/2023 Current UserValidated ReviewerSource: Organic DB Delvon B. Small-Business (50 or fewer emp.) 5/19/2023 "A Must Have for New Field/Service Based Businesses" 5/5 What do you like best about Workiz? Customer support is nearly immediate every time we reach out. They've thought of everything for the field-based business. If you are looking to expand, this software is a Workiz. Review collected by and hosted on G2.com. What do you dislike about Workiz? It takes some getting used to at first. However, after you learn where everything is, it is great! Review collected by and hosted on G2.com. What problems is Workiz solving and how is that benefiting you? It will help us get another truck up and running for our small Junk Removal Business. The automation and integrations that are built into the system are truly second to none. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Frank J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Frank J.") FJ Frank J. Administrator Enterprise (\> 1000 emp.) 5/14/2023 "very complete software for my workflow" 4/5 What do you like best about Workiz? It saves a lot of time in being able to control many functions of each employee by being aware of performance, it helps to have an organized work team with divided tasks so that everyone's work flows without excessive workloads that they cannot meet Review collected by and hosted on G2.com. What do you dislike about Workiz? I don't have any kind of displeasure against this software, they just provide a good service Review collected by and hosted on G2.com. What problems is Workiz solving and how is that benefiting you? helps automate many tasks that are repetitive and sometimes become a bit tedious, it is a good work tool Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Sandy R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sandy R.") SR Sandy R. Small-Business (50 or fewer emp.) 8/10/2023 "Fast, professional and friendly" 5/5 What do you like best about Workiz? It's pretty easy. There customer service is always prompt and professional. They are quick in problem solving. Review collected by and hosted on G2.com. What do you dislike about Workiz? When they charge account management that they don't let you know sometimes. Review collected by and hosted on G2.com. What problems is Workiz solving and how is that benefiting you? Receiving payments. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic IH Isaac H. Small-Business (50 or fewer emp.) 6/29/2023 "Workiz" 5/5 What do you like best about Workiz? The platform offers a user-friendly interface, making it easy for us to navigate and find the right task at hand. Review collected by and hosted on G2.com. What do you dislike about Workiz? I really liked using Workiz and I didn't dislike anything about it. Review collected by and hosted on G2.com. What problems is Workiz solving and how is that benefiting you? I was able to add online booking to our Google local services listings. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Transportation/Trucking/Railroad](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Transportation/Trucking/Railroad") AT Verified User in Transportation/Trucking/Railroad Small-Business (50 or fewer emp.) 3/25/2023 "Incredible customer service" 5/5 What do you like best about Workiz? It is simple, user friendly and keeps our company organized and ready to go in one place. It offers all a business need to track schedules and do your billing as well. If you encounter an issue you can chat or talk to a rep and they will make sure you get the help you need on the spot. Love it ! Review collected by and hosted on G2.com. What do you dislike about Workiz? The only thing so far is I would like to have a feature to do E-blast to all my clients in one spot as supposes to have to use a secondary platform for it. Add this feature please. That way we can sen emails in one place. Review collected by and hosted on G2.com. What problems is Workiz solving and how is that benefiting you? Our phone system. They helped me set up my phone lines properly so that we do not miss any phone calls. Review collected by and hosted on G2.com. 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