--- title: Workiz Reviews meta_title: 'Workiz Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 239 reviews by the users' company size, role or industry to find out how Workiz works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 239 scale: '5' date_modified: '2026-08-07' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Workiz Reviews **Vendor:** Workiz **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 239 ## About Workiz You’ve built something real. Brick by brick, call by call. You didn’t wait for a blueprint, you became the blueprint. You’ve put in the work, made the tough decisions, and built your business on your own terms. We’re not here to rewrite your story. We’re here to help you amplify it. To give you the tools to move forward, not start from scratch. Workiz was built for service pros who already know what it takes — the hard work, the late hours, the persistence. You’ve figured out how to make things run, but we know it can be done smarter, faster, and more efficiently. No wasted steps. No slowing down. Just real solutions that keep pace with your ambition. You know where you’re going. Workiz is here to help you get there, faster. With real AI and smart automation working in the background, Workiz simplifies your operations, strengthens customer relationships, and grows your service business. Trusted by over 120,000 service pros, Workiz helps you streamline your day-to-day, increase revenue, and deliver a superior customer experience. Win more jobs with tools like Genius Answering, Angi, Thumbtack, and Google’s Local Services Ads. Impress customers and stay connected with real-time communication through the Workiz mobile app. And manage everything from one central hub, syncing seamlessly with QuickBooks, Stripe, CompanyCam, and more — all from your Workiz dashboard. Book a free demo: https://link.workiz.com/g2 Try Workiz free for 7 days: https://link.workiz.com/g2-trial #FieldService #FSM #HomeServiceBusiness #ServicePros #Contractors #SmallBusinessGrowth #HVAC #Plumbing #Locksmith #ApplianceRepair #Electricians #JunkRemoval #Workiz #BusinessAutomation #SmartScheduling ## Workiz Pros & Cons **What users like:** - Users value the **exemplary customer support** from Workiz, enhancing their experience with timely communication and effective assistance. (21 reviews) - Users find Workiz to be **extremely easy to use** , effectively streamlining operations and enhancing business efficiency. (17 reviews) - Users love the **user-friendly interface** of Workiz, enhancing communication and streamlining business processes effortlessly. (17 reviews) - Users value the **seamless integrations** of Workiz, enhancing communication and streamlining business operations effectively. (13 reviews) - Users appreciate the **user-friendly scheduling management** of Workiz, streamlining operations and enhancing team efficiency. (9 reviews) - Easy Integration (7 reviews) - Navigation Ease (6 reviews) - Time Management (6 reviews) - Easy Setup (5 reviews) - Innovation (5 reviews) **What users dislike:** - Users experience **customization difficulties** with Workiz, finding limited options and quirks in the interface challenging. (10 reviews) - Users find the **pricing too high** , leading to frustration and consideration of alternatives like Housecall Pro. (8 reviews) - Users indicate that **improvement is needed** in the mobile app’s flow, UI efficiency, and pricing structure. (7 reviews) - Users note a **learning curve** for new users, particularly with automations, templates, and setting up features effectively. (7 reviews) - Users express that the **pricing is expensive** and often leads to additional unforeseen costs. (6 reviews) - Users express frustration over **poor support** , citing issues with customer service and deceptive practices affecting their experience. (6 reviews) - Mobile Limitations (5 reviews) - Poor Design (4 reviews) - Reporting Issues (4 reviews) - Users find **feature limitations** in Workiz, particularly lacking customization options and a robust sales feature for reps. (3 reviews) ## Workiz Reviews ### 1. Locked into Contract with Poor Customer Support **Rating:** 0.5/5.0 stars **Reviewed by:** Ihar K. **Reviewed Date:** November 10, 2025 **What do you like best about Workiz?** I just like the customer services. **What do you dislike about Workiz?** I find the one-year contract with Workiz extremely restrictive, as it locks me in without the possibility of exit. This has resulted in significant financial losses, as I was required to pay $400 each month, totaling over $4,000, despite no longer being able to utilize the service. I feel that this contract system is akin to a scam. Moreover, the customer service is unsatisfactory; my attempts to contact them go largely unanswered, and when they do respond, it's often with an inability to help cancel the service or stop the charges. This lack of responsive support has left me frustrated and feeling trapped with no way out, making me strongly advise others against using this service. **What problems is Workiz solving and how is that benefiting you?** n/a ### 2. Extremely buggy, the support is awful, and the migration was botched **Rating:** 1.0/5.0 stars **Reviewed by:** Brian R. | Founder & CEO, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2025 **What do you like best about Workiz?** I like the amount of features they offer — specifically the fact that they have their own VoIP system internal to the tool. This is what differentiates their product from the rest. **What do you dislike about Workiz?** Workiz migration team was horrendous to communicate and work with. It's a shame that such a powerful platform has such a disengaged migration team. It truly feels like you're in service of them, not the other way around. They promised us to have our data imports from Jobber into Workiz done in 24-36 hours. I got a cold hand response from the import team stating "this isn't a realtime service, your request will be put into a queue with the rest of the requests." despite the onboarding team promising us a 24-36 hrs SLA for import. So many promises were made. So many were broken. We were sold a different platform than what exists. There are massive gaps in what you're able to do — for example, if you create a custom field on a job. You can input information in the field, but you CAN'T clear it. From then on, forever, something needs to live in that data field. There is no way to remove a value from a field. This is basic basic basic functionality. Every request you do have to improve the system, you get the same response from every rep at the company — put into our backlog and up vote it. **What problems is Workiz solving and how is that benefiting you?** We're trying to migrate from Jobber to Wokriz. ### 3. BEWARE OF TRAPPED CONTRACTS THAT DONT EXIST. FRAUDULENT COMPANY. **Rating:** 0.0/5.0 stars **Reviewed by:** Justin L. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2025 **What do you like best about Workiz?** interface is nice but lacking core financial billing tools. **What do you dislike about Workiz?** they have conned us into a fake annual contract when we deemed their software is unable to meet our business needs they are holding us hostage and making us pay even tho we never agreed to any annual commitments. they are petty and small time because they are losing customers. **What problems is Workiz solving and how is that benefiting you?** NO PROBLEMS SOLVED ### 4. Workiz – Deceptive, Inconvenient, and Full of Hidden Fees **Rating:** 0.0/5.0 stars **Reviewed by:** Oleksandr C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2025 **What do you like best about Workiz?** Absolutely nothing. Overpriced, poorly designed, and full of hidden fees. Worst CRM experience ever. **What do you dislike about Workiz?** Deceptive pricing, poor automation, lack of customer support, hidden fees at every step, and an overpriced, useless AI assistant. **What problems is Workiz solving and how is that benefiting you?** Workiz is the worst CRM I have ever used. They don’t honor their agreements – they promise one thing, but in reality, it’s all a scam. They offered a 30-day trial with a money-back guarantee, but when I tried to contact an agent to cancel, no one responded. The time passed, and now canceling is a nightmare. You can’t do it through your account—you have to call or email, but that doesn’t work either. Support says that cancellations are handled by a special department that is “very busy” (probably because they have too many cancellations to process, which is the only believable thing about this company). 🔴 Unreasonably expensive system – CRM + phone service costs around $400 per month. The phone service alone costs $100 but only includes 1,500 SMS messages. I used up the entire limit in two weeks—during the slowest season! After that, each SMS costs $0.01. In peak months, I need 4,000-6,000 more SMS messages, which means an extra $40-60 per month. 🔴 Issues with online booking – Customers immediately see a service fee in the booking system, even if they later choose a payment method that doesn’t require one. The only way to remove this fee is to completely disable card payment fees, which means you have to cover all transaction costs yourself. Because of this, my online booking conversion rate dropped significantly, costing me thousands of dollars in lost revenue. 🔴 Appointment rescheduling is a disaster – If a client requests to reschedule, the system does not notify them, and there’s no way to automate this process. This is ridiculous in 2024. 🔴 Their “smart” answering system is a joke – Genius Answering (Jessica) can’t even tell customers the prices of your services, yet it costs $200 per month! I have another AI agent for $9 per month that does far more—it provides pricing information and can even book appointments independently. 🔴 "Jessica" can’t be customized – You can’t change her name or voice. So, if a customer calls a competitor who also uses Workiz, they’ll hear the exact same “Jessica” answering the phone. Great way to lose brand identity. Workiz is a service that charges you at every step, performs poorly, and has an endless list of issues. I do NOT recommend it! ### 5. Extremely Disappointed with Workiz **Rating:** 0.0/5.0 stars **Reviewed by:** Alex B. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2024 **What do you like best about Workiz?** Workiz is an excellent platform for managing my home service business. Its user-friendly interface, powerful scheduling tools, and robust reporting features make day-to-day operations smooth and efficient. The system itself is reliable and offers great functionality for teams of any size. Overall, it's a fantastic tool—just wish the customer support matched the quality of the software! **What do you dislike about Workiz?** I’ve been a loyal Workiz user and advocate for years, recommending it to numerous home service business owners and even hosting online sessions to show how great the platform is. But my recent experience has completely shattered my trust in the company. In September, I contacted Workiz to reduce the number of accounts from 10 to 5, as I only use 4. The representative assured me the change would be made, but nothing happened. I was still charged for 10 accounts for the next two months. When I reached out again, another representative promised to fix the issue. Yet, three days ago, I was charged $800 AGAIN for 10 accounts! This isn’t just frustrating—it’s unacceptable. Despite multiple attempts to resolve the issue, Workiz has failed to follow through. At this point, I feel that speaking directly to them is pointless. As a member of several home service business owner communities, I’ve always encouraged others to switch to Workiz. But after this experience, I’ll be advising everyone to stay away and consider alternatives like Housecall Pro. Workiz’s lack of accountability and poor handling of customer concerns is incredibly disappointing. I hope they take these issues seriously and start prioritizing their customers before they lose even more of their loyal base. **What problems is Workiz solving and how is that benefiting you?** Workiz helps streamline scheduling, dispatching, and team communication, which significantly improves operational efficiency. It allows us to manage jobs, track team progress, and stay organized in real time, reducing errors and saving valuable time. The built-in reporting tools provide insights that help us make data-driven decisions to grow our business. Overall, it has simplified managing multiple accounts and improved customer satisfaction by keeping everything running smoothly. **Official Response from Rose Kahn:** > Thank you for taking the time to provide such detailed feedback. We’re sorry to hear about the frustrating experience you’ve had with our billing and support team. Your loyalty and advocacy over the years mean a lot to us, and we regret falling short of the standard you’ve come to expect from Workiz. First, we’d like to apologize for the repeated billing issues and the delays in resolving them. This is not the level of service we strive to provide, and your concerns are being taken very seriously. We are currently reviewing what went wrong to ensure this doesn’t happen again. We’ll review our communication processes to prevent similar occurrences in the future. Your positive comments about Workiz’s platform mean a lot to us, and we’re committed to ensuring that our customer support aligns with the quality of our software. We value your feedback and would appreciate the opportunity to rebuild your trust. Thank you again for sharing your experience. We’re committed to doing better. ### 6. Workiz functionality is good for small companies, but be careful about the yearly contracts! **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2023 **What do you like best about Workiz?** Easy to use, Easy to track customer communications. We used Workiz as a CRM for one department of our business, and it worked well! **What do you dislike about Workiz?** No ability to work with us on a partial year. We transitioned to a company wide ERP and CRM which goes live 1-2 months after our renewal date. They ONLY work in yearly contracts. The software is not robust enough to deal with different departments or accounting other than Quickbooks as the backend, in my opinion. **What problems is Workiz solving and how is that benefiting you?** Customer Communication, quoting, CRM ### 7. Wouldn't recommend **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2021 **What do you like best about Workiz?** Not helpfulat all and it's slow most of the time. **What do you dislike about Workiz?** Signature part is not working well at this time. **What problems is Workiz solving and how is that benefiting you?** Workiz is slow all the time. **Official Response from Aviv Canaani:** > Thanks Hemen. Our mission is to provide you the tools to make you look like the pro you are in front of your clients - the professional invoice feature is a big part of it. ### 8. Be aware of the subscription **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2021 **What do you like best about Workiz?** WorkIZ is a good app but was not working for me. **What do you dislike about Workiz?** I dislike the fact that my company was excited because of all the videos we have seen thru youtube. We decided to pay the full year since on their website indicate there is no contract and you can cancel at anytime. So, we decided to cancel and were told there will be no refunds. We are currently with the county courts to see what will be our options. **What problems is Workiz solving and how is that benefiting you?** It just did not work for my company. **Official Response from Aviv Canaani:** > I'm so sorry to see that this happened to you. It certainly does not fit into our company standards. I'd love to get in touch and see how we can solve this issue. You did not use your name to comment and so I can't have someone reach out to you, but please contact us through any of the means on this page so that we can get in touch. https://www.workiz.com/contact-us/ ## Workiz Discussions - [How can I](https://www.g2.com/discussions/52141-how-can-i) - 1 comment, 1 upvote - [How do I transfer or patch over a call from our main WorkIz phone number to the next available extension/number? Also, Is there a way to sync the WorkIz work schedule to any of our other Calendar apps such as Google Calendar, Outlook, or Calendly??](https://www.g2.com/discussions/42367-how-do-i-transfer-or-patch-over-a-call-from-our-main-workiz-phone-number-to-the-next-available-extension-number-also-is-there-a-way-to-sync-the-workiz-work-schedule-to-any-of-our-other-calendar-apps-such-as-google-calendar-outlook-or-calendly) - 1 comment, 1 upvote - [How does Housecall Pro work?](https://www.g2.com/discussions/how-does-housecall-pro-work) - 1 comment - [How much is Workiz software?](https://www.g2.com/discussions/how-much-is-workiz-software) - 1 comment - [View Workiz pricing details and edition comparison](https://www.g2.com/products/workiz/reviews?filters%5Bnps_score%5D%5B%5D=1§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+11%3A09%3A52+-0500&secure%5Bsession_id%5D=c375ab80-e7b7-4500-be34-5830a0074f17&secure%5Btoken%5D=495cfe5125e27b58ab87fe25f58ff0edfe2d96b591b366ece42b0fd9cdc3e350&format=llm_user) ## Workiz Integrations - [CallRail](https://www.g2.com/products/callrail/reviews) - [CompanyCam](https://www.g2.com/products/companycam/reviews) - [Google Calendar for Confluence](https://www.g2.com/products/google-calendar-for-confluence/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) - [Linxup](https://www.g2.com/products/linxup/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Workiz Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Notifications** - Confirmations & Reminders - Appointment Follow-Up - Scheduling Notifications - Recurring Appointments - Automated Scheduling - Group Scheduling **Generative AI** - AI Text Summarization - AI Image-to-Text - Generative AI **Before the Job** - Calendar - Dispatch - Roles - Booking **Settings** - Time Zone Detection - Availability Settings - Blocked Time Settings **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales - Alerts/Notifications - Real-Time Notifications - Customizable Fields - Multi-Location - Payment Collection in the Field **Personalization** - Branding - Links **After the Job** - Reports - Analytics - Billing & Invoicing - CRM Integrations - Accounting Integration - QuickBooks Integration - Third-Party Integrations - Customizable Reports **Integrations** - Multi- Calendar Integration - Website Integration - Payment Acceptance - Video Conferencing - Communication **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Image - AI Text-to-Speech - AI Image-to-Text - Generative AI **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Additional Functionality** - Work Order Management - Checklists - Maintenance Scheduling - Parts Management - Service History - Residential Properties - Vendor Management - Customizable Forms - Purchase Order Management - Mobile Access - Dispatch Management - Task Scheduling - Calendar Management - Asset Tracking - Technician Management - Status Tracking - API - Document Management - Job Management - Preventive Maintenance - AI Copilot - Real-Time Reporting - Commercial Properties - Real-Time Data - Historical Reporting - Contract/License Management - Customer Database - Barcode/Ticket Scanning - Activity Dashboard - Facility Scheduling - Workflow Management - Inspection Management - Inventory Management - Predictive Maintenance - Routing - Forms Management - Chatbot - Documentation Management - File Storage - Electronic Signature - Self Service Portal - Service Level Agreement (SLA) Management - Personalization and Recommendation - Resource Allocation - GPS - Reporting & Statistics - Drag & Drop - Quotes/Estimates - Scheduling - CRM - Online Time Clock - Workforce Management - Activity Tracking - Contact Database - Productivity Analysis - Prioritization - Customizable Branding - Price and Cost Calculations - Performance Management - Equipment Tracking - Data Capture and Transfer - Time Tracking - Data Synchronization - Secure Data Storage - Location Tracking - Route Optimization - Offline Access - Real-Time Updates - Collaboration Tools - Chat/Messaging - Knowledge Management - Electronic Payments - Customer History - Inventory Control - Performance Metrics - Project Management - Client Portal - Driver ETA - Job Tracking - Automated Scheduling - Customer Management - Reminders - Work Order Creation - Equipment Maintenance - Data Import/Export - Search/Filter - Recurring Appointments - Contractor Management - Access Controls/Permissions - Workflow Automation **Agentic AI - Online Appointment Scheduling** - Autonomous Task Execution - Multi-step Planning - Natural Language Interaction **Additional Functionality** - Access Controls/Permissions - Customizable Forms - Customizable Templates - Availability Management - Wait List Management - Mobile Access - Client Portal - Data Import/Export - Appointment Management - Email Marketing - Client Management - Employee Management - Client Database - Online Booking - Reporting & Statistics - SMS Messaging - Credit Card Processing - API - Multi-Location - Email Management - Customer History - Calendar Management - AI Copilot - Activity Dashboard ## Top Workiz Alternatives - [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) - 4.3/5.0 (198 reviews) - [Jobber](https://www.g2.com/products/jobber/reviews) - 4.6/5.0 (516 reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - 4.4/5.0 (368 reviews)