--- title: WorkHub Reviews meta_title: 'WorkHub Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 53 reviews by the users' company size, role or industry to find out how WorkHub works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 53 scale: '5' date_modified: '2026-08-07' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # WorkHub Reviews **Vendor:** WorkHub **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.9/5.0 **Total Reviews:** 53 ## About WorkHub WorkHub Connect is a powerful team conferencing tool that enables you to easily stay in touch with both internal and external contacts. You can communicate with remote team members through text, audio, and video calls. It also comes with screen-sharing and recording capabilities. Connect provides a Team Wall feature that takes periodic headshots and displays them, allowing for easy management of each team member's online presence. In addition, its widgets can offer real-time support on web platforms. ## WorkHub Pros & Cons **What users like:** - Users appreciate the **ease of use** of WorkHub, enhancing communication and project management seamlessly. (24 reviews) - Users enjoy the **seamless team connectivity** with WorkHub Connect, enhancing collaboration through messaging and video calls. (19 reviews) - Users value the **effective team collaboration** in WorkHub, enhancing communication and productivity through customizable channels and huddles. (19 reviews) - Users value the **easy communication** features of WorkHub, enhancing collaboration and enabling quick interactions across teams. (13 reviews) - Users commend the **user-friendly interface** of WorkHub, praising its seamless onboarding and intuitive communication features. (8 reviews) - Video Calls (7 reviews) - Features (6 reviews) - Intuitive (6 reviews) - Messaging Features (6 reviews) - Easy Connection (5 reviews) **What users dislike:** - Users are frustrated by the **limited message management features** in WorkHub, particularly the inability to delete messages. (9 reviews) - Users find WorkHub's **limited features** inadequate compared to competitors, lacking robust communication and file storage capabilities. (4 reviews) - Users report **bugs** such as unread message notifications, freezing desktop versions, and frustrating refresh requirements for new messages. (3 reviews) - Users find the **inadequate search** function frustrating, often struggling to locate specific information amidst many results. (3 reviews) - Users find the **user interface confusing** , particularly for new users navigating its features and tools. (3 reviews) - Users face **editing limitations** in WorkHub, restricting their ability to publish stories and filter messages efficiently. (2 reviews) - Glitches (2 reviews) - Limitations (2 reviews) - Users find **limited customization** options frustrating, wishing for more flexibility in personalizing their profiles on WorkHub. (2 reviews) - Notification Issues (2 reviews) ## WorkHub Reviews ### 1. An ultimate remote working partner! **Rating:** 4.0/5.0 stars **Reviewed by:** Nauman K. | Email Campaign Manager | Digital Content Strategist , Mid-Market (51-1000 emp.) **Reviewed Date:** June 21, 2022 **What do you like best about WorkHub?** I like that all my team members are connected with me all day. I can start a call with anyone and talk in a clear sound, even share files and other important notes without any lag. It's the best tool I have used so far! **What do you dislike about WorkHub?** The notification bar in this tool could be improved, as I often don't get a notification, but there is a pending message when I go to the chat section. Apart from it, Workhub Connect is a great tool to have in your office. **Recommendations to others considering WorkHub:** If you work remotely and require a team member's help to share a screen and show you how it's done, WorkHub Connect is the best choice! **What problems is WorkHub solving and how is that benefiting you?** The biggest challenge to our remote teams was a stable connection. Workhub Connect helps us to stay connected with good sound quality. It is an entirely remote working tool that every team should have if they want to increase workplace efficiency. ### 2. Worker Management with WorkHub **Rating:** 4.0/5.0 stars **Reviewed by:** Anuj J. | Senior Devops Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2022 **What do you like best about WorkHub?** Bulletins and Surveys alerts. The whistleblower feature is one in a kind in the market. Helps in Audit creation and easy to track certifications and other documents and certificates of emoployees. **What do you dislike about WorkHub?** Meeting feature lags, not easy to use. It isn't great with mobile. The mobile version needs to be more user-friendly and interactive. **What problems is WorkHub solving and how is that benefiting you?** First and most important the Audit preparation. Log visitor monitoring and any event tracing. ## WorkHub Discussions - [What is WorkHub Connect used for?](https://www.g2.com/discussions/what-is-workhub-connect-used-for) - 1 comment, 1 upvote - [View WorkHub pricing details and edition comparison](https://www.g2.com/products/workhub-workhub/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+14%3A14%3A40+-0500&secure%5Bsession_id%5D=77e21f16-5919-4034-b27c-d34449668e92&secure%5Btoken%5D=aabcf27cfd7d1d474ae142371053088703317e31512c0889b05bbfb6727fac01&format=llm_user) ## WorkHub Features **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing ## Top WorkHub Alternatives - [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) - 4.4/5.0 (481 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,583 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,970 reviews)