The best feature of workhub tasks is the realtime feature in which I can quickly respond to my customer queries and easily switch to another query. Review collected by and hosted on G2.com.

When the system becomes too buggy it needs to be refreshed repeatedly to sort out this problem. And sometimes I close the application to get new updates. Review collected by and hosted on G2.com.

I find Workhub Tasks to be extremely User friendly and intuitive. It is easy to navigate and understand, making it a great platform for companies to manage projects and help desk tasks. Review collected by and hosted on G2.com.

The platform can be a bit pricey at times, but overall the features and benefits outweigh the costs. Review collected by and hosted on G2.com.

Our business is a product base business, so we used to get customer queries in huge numbers. After adapting Workhub tasks, my team can reply to all customers on time and track them quickly. Review collected by and hosted on G2.com.

At times, solved and unsolved tickets are unable to track, and even if an agent marks it, it still doesn't show it. This is a severe con that, at times, we think the issue is resolved, but it isn't. Review collected by and hosted on G2.com.

I was looking for a new way to manage my tasks on different platforms and I came across this software. It is straightforward to use and the customer support is excellent! The software makes it much easier to manage your tasks by not having them scattered all over the place. Review collected by and hosted on G2.com.

You may need to reload the page to view the most recent update. The extent of automation is constrained, and the regulations must be implemented with extreme care to prevent interference. Review collected by and hosted on G2.com.

Genuinely speaking, WorkHub Tasks is fantastic, functional right out of the box, and offers many customization options. It's one of those solutions that both your internal staff and customers adore. There are a lot of report templates available in the report section. I would give their support staff a rating of 10. In terms of how support should handle clients, WorkHub Tasks has become my role model. Review collected by and hosted on G2.com.

The truth is there is nothing which I dislike in this ticketing system. The cost-saving aspect of modifying Tasks is a notable advantage. Watching how it scales with us will be fascinating because we are still a developing organization. Review collected by and hosted on G2.com.

Being able to receive tickets in many different ways is also a great feature enabling customers to contact us in many different ways. It generates a ticket and then I am able to to resolve it quickly. Review collected by and hosted on G2.com.

It's not integrated with Microsoft products, and it would be more helpful to give training interfaces within the product. Review collected by and hosted on G2.com.

I like the search engine function and the user-friendly UX design. Review collected by and hosted on G2.com.

This could be made more engaging by adding more details Review collected by and hosted on G2.com.

It has enabled us to streamline customer support services and provide omnichannel support. Review collected by and hosted on G2.com.

If anyone assigns the ticket to other teammates, the peers from the whole team can also see and edit that ticket. It should only be on view and edit access given to the person who generates the ticket. Review collected by and hosted on G2.com.

It is great to be able to use filters and link references at the same time. Review collected by and hosted on G2.com.

It would be very helpful to receive notification sounds in HelpDesk when a message arrives. Review collected by and hosted on G2.com.

WorkHub Tasks organizes customer requests by priority and rank them in order of importance. It generates tickets automatically against every query intelligently, and it also comes with the ability to generate them manually. Also, calls are routed to the concerned agent thanks to the automated routing. Review collected by and hosted on G2.com.

The ticketing system may sluggishly respond to numerous requests arriving simultaneously sometimes but it may also be the cause of your internet problem. Still, the tool requires some updates. Review collected by and hosted on G2.com.