The DEX platform really opened our eyes. Last quarter, it showed us that some marketing team laptops kept running out of memory. We upgraded them before anyone noticed a problem, and campaign delivery times got 15% faster. This is the kind of proactive result I’ve wanted for years. And this is just one benefit—there are several other ways we use it too. Review collected by and hosted on G2.com.

It took a while for our team to trust the DEX scores instead of relying on user complaints. There could be more clarity. Review collected by and hosted on G2.com.

The data we get from the DEX module about employee experience and those technology pain points is a game changer. It's not just numbers it directly guides our long-term tech roadmap and the investments we make. Review collected by and hosted on G2.com.

If I had to pick something to improve, it would definitely be the dashboard. I think there's some room for enhancement there. Review collected by and hosted on G2.com.

The AI Copilot tool has been highly effective in handling common ticket requests such as password resets, software installations, and more. This has allowed our support team to dedicate more time to complex tickets, enabling us to serve our IT environment more efficiently.

When we first tried Workelevate, we began with DEX. DEX offers useful features like self-healing and root cause analysis, which are also good to have. Review collected by and hosted on G2.com.

In my experience, I think there is room for improvement in the dashboard section. Review collected by and hosted on G2.com.

The Copilot now handles software installations, basic troubleshooting, and many other tasks such as low-level L0/L1 tickets. This has really improved our team’s efficiency. There are many tools available in the market; however, only a few come with such practical and effective use cases Review collected by and hosted on G2.com.

I’ve noticed a slight lag in the system. Also, I would suggest increasing support and offerings for macOS and other devices as well. Review collected by and hosted on G2.com.

Resolving IT problems right in Teams is much simpler than using complicated ticket systems or long email threads. We can get help whenever we need it. As an end user, Workelevate has saved me a lot of time. Review collected by and hosted on G2.com.

As an end user, I have no major concerns, though I believe there is room to expand the feature suite. Review collected by and hosted on G2.com.

The Endpoint Management module gives us much better visibility and control over all our devices. Automated patching and compliance reports have replaced our previous manual process, which often resulted in errors and data complexities. Now, we use a single dashboard to track assets and send out important software updates without interrupting anyone.

Another big plus I would like to mention is the self-healing feature, which has cut down on the number of support tickets for common device issues. Review collected by and hosted on G2.com.

Getting everything set up at first can feel a little overwhelming. Review collected by and hosted on G2.com.

Patch management is a great feature of the endpoint module. It's reliable and has a solid rollback feature, which gives us the confidence to let it run without constant supervision. Additionally, based on it’s capabilities, we can opt the method of risk based patching also, which is the safest and resilient method in patching. Review collected by and hosted on G2.com.

In patching, there is no AI capabilities; they should implement. Review collected by and hosted on G2.com.

Workelevate provides the data and automation we need to transition from a cost center to a strategic enabler. The DEX component is particularly valuable; we now have quantifiable metrics on employee experience and device health. This data is invaluable for justifying investments, proving ROI, and having strategic conversations with leadership about how technology directly impacts productivity and satisfaction. Review collected by and hosted on G2.com.

Initially the interface may feel a bit overwhelming, but with time you can adjust your learning pace. Review collected by and hosted on G2.com.

Before collaborating with Workelevate, even small IT issues needed our people to raise tickets and wait for the cocerned department to work on it and fix it, which a few times took around 3-4 working days to get reolved.

Now, most of that is handled through self-help, and employees fix things on their own in minutes. It's made a big difference in how efficiently it made things easier and more robust for our people and took care of our heavy ticket concerns. We've also seen a significant boost in employee satisfaction, which we can track through our platform. Review collected by and hosted on G2.com.

The platform can be more intuitive and user friendly for users to navigate and and interact with platform features more effectively, especially the dashboard. Review collected by and hosted on G2.com.

Patch management and endpoint management features are robust and reliable. We now have consistent visibility and control across our device fleet, which has strengthened our endpoint security management (in terms of inventory management, system crash reduction, patching, and more) and simplified audit processes for us. Review collected by and hosted on G2.com.

The initial configuration of the root cause analysis automation requires considerable expertise. Review collected by and hosted on G2.com.