1. [Home](https://www.g2.com/)
2. ...
3. [Contact Center Software](https://www.g2.com/categories/contact-center)
4. [WorkDial Discussions](https://www.g2.com/products/workdial/discuss)

[
 ![Product Avatar Image](https://images.g2crowd.com/uploads/vendor/image/2086716/large_detail_77bb6bb3acdaec44a9f244dbfe950971.jpg "Product Avatar Image")
](/products/workdial/reviews)

[

WorkDial

](/products/workdial/reviews)

0 ratings

WorkDial is a Salesforce-native CTI platform. Other tools connect to Salesforce. WorkDial runs inside it. Every other Salesforce dialer runs a second system of record. The call, the recording, and the AI insight are born in the vendor's cloud, then synced into Salesforce as a copy. Salesforce ends up the destination, not the source. WorkDial writes to native Salesforce objects (Call\_\_c, Recording\_\_c, Transcript\_\_c, Sentiment\_\_c) the instant a call happens, from a managed package running inside Lightning. Flow triggers on call events. Reporting runs on standard Salesforce reports and dashboards, not a second tool. What you get - Dial from any record. Reps stay on the record. Managers report from the record itself. - AI call analysis in the seat price: transcripts, sentiment, and summaries, never a paid add-on. - Bring your own Twilio at 0% markup. You pay telephony at cost. - You choose where recordings live: native Salesforce Files in your own org, your own Twilio, or your own cloud storage. WorkDial keeps no copy. - Outbound WhatsApp voice from any Salesforce record. WorkDial was first to market with WhatsApp voice inside Salesforce. - Live supervisor monitoring: Listen In (silent) and Join Call (conference). - Published pricing: Core $28, Professional $59, Enterprise from $99 per user per month on annual billing. 14-day trial on the full-AI Professional tier, no credit card. Security. TLS 1.2+ in transit, encryption inherited from Salesforce in transit and at rest. Sub-processors are named: Meta Platforms, Inc. for WhatsApp voice delivery and ConvoAgent, Inc. for AI transcription, sentiment, and summary. WorkDial claims no SOC 2, ISO, or HIPAA certification of its own. What WorkDial does not do. It does not work with non-Salesforce CRMs. It is not a standalone business phone system. It does not replace dedicated call-center software at 500+ seat scale. WorkDial is built by the team behind ValueText, the Salesforce-native messaging platform with 4.97 stars across 100+ AppExchange reviews.

Show More

When users leave WorkDial reviews, G2 also collects common questions about the day-to-day use of WorkDial. These questions are then answered by our community of 850k professionals. Submit your question below and join in on the G2 Discussion.

* * *

### 0.0

Nps Score

### All WorkDial Discussions

Search

Most CommentedMost HelpfulCommon QuestionsNewest

All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments

FilterFilter

Filter byExpand/Collapse 

Sort by

Most Commented

Most Helpful

Common Questions

Newest

Filter by

All Discussions

Discussions with Comments

Common Questions

Discussions without Comments

Sorry...

There are no questions about WorkDial yet.

## Start a New Software Discussion

Have a software question?

Get answers from real users and experts

[Start A Discussion](/products/workdial/discussions/new)

* * *

 ![Product Avatar Image](https://images.g2crowd.com/uploads/vendor/image/2086716/thumb_square_77bb6bb3acdaec44a9f244dbfe950971.jpg "Product Avatar Image")

### Have you used WorkDial before?

Answer a few questions to help the WorkDial community

[
Yes
](javascript:void(0))[
Yes
](https://www.g2.com/login?context=product_review&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fworkdial%2Fdiscuss%3Fsmall_ask%3Dworkdial)
No