I like how we can configure business processes to meet our specific needs. We can add documents to review and sign, and create tasks that are specific to our employee types, like regular, part-time, and student workers. Internal HR teams can review and have tasks if certain criteria are met. I really enjoy setting up notifications as needed and being able to constantly improve the experience for our end users. Review collected by and hosted on G2.com.
I understand AI is still growing, but Workday seems to have over-promised AI features in the past, leading me to be hesitant that it will improve soon. I would love to see improved AI in Workday Assistant and Payroll processes. The chatbot Workday Assistant is very limited in what information it can provide the employee, often leading to frustration on their part and a need to contact HR anyway. Improved capabilities to answer more detailed questions would be ideal. The ability for AI in Workday to run audit reports on the back end and call out discrepancies, instead of our payroll employees doing this work. Review collected by and hosted on G2.com.
