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Word of Mouth

](/products/word-of-mouth/reviews)

(1)5.0/5

Word of Mouth is an Australian business discovery and trust platform that helps customers choose the right local business — and helps businesses prove why they deserve to be chosen. Instead of relying only on star ratings or traffic volume, Word of Mouth focuses on real customer outcomes, verification, and trust signals. Customers can explore local service providers with greater confidence, while businesses can showcase credible proof such as verified reviews, service-specific feedback, and optional photo evidence. Word of Mouth supports a wide range of local industries including trades, health, professional services, and other reputation-led businesses. Our platform captures structured review data that many platforms don’t, including whether a customer actually hired the business, the type of service provided, and recent performance — helping reduce guesswork and improve decision-making. For businesses, Word of Mouth provides tools to build and manage reputation, respond to reviews, embed trust widgets on their website, and gain visibility within relevant local categories. Rather than promising guaranteed leads, Word of Mouth helps businesses improve trust, conversion, and win-rate when customers are ready to choose. By focusing on transparency and real outcomes, Word of Mouth helps good businesses stand out — even as the way people search and decide continues to evolve.

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When users leave Word of Mouth reviews, G2 also collects common questions about the day-to-day use of Word of Mouth. These questions are then answered by our community of 850k professionals. Submit your question below and join in on the G2 Discussion.

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