Brandon T.
BT
Brandon T.
Advisor
Small-Business (50 or fewer emp.)
"Quirky, buggy, killer of conversions"
0.5/5
What do you like best about Woodpecker.co?

I initially liked Woodpecker for the low cost. $50 a month is close to half of what the next nearest platform is. The features were basic, but perfect for cold emailing only - no VoIP, no other expensive add ons like the other platforms. They also have a nice agency feature which allows managing campaigns and not costing a license. Review collected by and hosted on G2.com.

What do you dislike about Woodpecker.co?

Regardless of the settings you put on woodpecker it does not follow them. For example, I set my sending window for b2b email from 8am to 1pm, Woodpecker was delivering my campaign ALL DAY LONG, even though we are only talking about a hundred emails.

Secondly, I set my frequency to go out between 15-30 seconds apart to ensure that my emails were able to get out during my sending window. Woodpecker was STILL SENDING them 6 minutes apart, which means that their platform is miserably broken.

Thirdly, I noticed a lack of responses over a few days. I logged into the platform and the Gmail integration had surprisingly been broken for almost a week. No notification, no warning, Woodpecker just stopped sending mail without even telling me.

Fourthly, the support and sales team is uber slow to respond. It may be an EU thing since they are a Polish company, but I was floored at the fact that it was taking multiple days to resolve issues when the platform was broken. When Gmail integration was broken, it took them 3 days to figure it out, 3 days I was paying - that is 10 days I was paying for a borked platform.

I emailed their entire executive team, with countless issues, and not ONE of them had the acumen to step in and take ownership of the ongoing borking. Instead, customer success floundered helplessly for almost 1.5 weeks trying to resolve a myriad of sending, scheduling, and integration issues. Review collected by and hosted on G2.com.

Response from Greg Andreasik of Woodpecker.co

Hello Brandon,

I'm sorry that your first positive experience with Woodpecker has been shadowed by the technical issues related to sending your campaigns. Your frustration is understandable. Responding to your review here took me almost a month, which I apologize for. At the same time, I want you to know that over this time we took specific steps and additional precautions to make sure the difficulties you described will not frustrate our users anymore.

The fact that your intended campaign delivery schedule has been distorted by our automation system has been a serious concern to us. We have updated the interface of the delivery time settings for the campaign. The updated version has been designed to make the time setup process more intuitive. I believe the changes we have made to the system will help us avoid delivery time issues from now on.

The frequency of sending the messages is a factor that affects deliverability to a great extent. Our goal was to enable our users to control the frequency as well as set hourly and daily sending limits appropriate for their email provider's limitations. Yet, we must have not specified clearly enough how the daily and hourly limit settings in Woodpecker affect the sending frequency. We have updated our help section to explain what exactly the sending frequency depends on.

Undoubtedly, the lack of immediate alert about your Gmail account getting disconnected from Woodpecker is something we definitely need to take care of. The graphic mark in the panel is obviously not enough to inform our users about disruptions in the mailbox connection. We are currently in the process of introducing email notifications for this exact and other similar issues related to email connection.

I understand that the delay in our support response may sometimes cause some discomfort to our US customers. The time of reaction has always been one of the key points of focus for our support team, and a delay of a few days in response is unacceptable. To provide on-time support to all our customers, we recently hired another 4 agents. I believe this will allow us to respond to all our users’ questions faster and help them solve all issues.

Again, I am sorry we were not able to deliver the value you expected from Woodpecker. I have personally confirmed that the refund you requested has been dispensed at the beginning of March.

Yours sincerely,

Greg Andreasik, Chief Customer Officer at Woodpecker.co

Verified User in Marketing and Advertising
UM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
"Woodpecker"
5/5
What do you like best about Woodpecker.co?

Woodpecker is the best software that I use on a daily basis. I have about 10 instances for different clients and it allows me to automate the lead gen process and ensure a constant flow of emails every day. Review collected by and hosted on G2.com.

What do you dislike about Woodpecker.co?

I understand why, but I wish you could send attachments. Even that is not a huge problem. Review collected by and hosted on G2.com.

Verified User in Public Relations and Communications
UP
Verified User in Public Relations and Communications
Mid-Market (51-1000 emp.)
"Mass email for inter-department communication"
4.5/5
What do you like best about Woodpecker.co?

The cost for setting up Woodpecker is really low as compared to any other mass emailing service. We use woodpecker for most of our campaigns in my department for not just contacting employees within my department, but also for reaching out to other sister departments. This way we attract more attendees with simply cold emails. Review collected by and hosted on G2.com.

What do you dislike about Woodpecker.co?

I haven't had much trouble with Woodpecker because I have only used it for mass emailing and managing campaigns. The initial setting up of the address book can be a bit frustrating, but it gets better as you become more familiar with the platform. Review collected by and hosted on G2.com.

Irina H.
IH
Irina H.
Tutoring Coordinator
Higher Education
Enterprise (> 1000 emp.)
"Great Prospecting Tools"
4/5
What do you like best about Woodpecker.co?

I love how easy it is to use and the efficiency with which you can send mass/'cold' emails which help in reaching a lot of prospects. This helps me communicate with all the tutors working for me very easily because of the great campaigning features provided through which I can set up informative meetings with them.

Another feature that I really love is that the tutorials they provide for walking you through all the functionality are great and help making the best use of it. Review collected by and hosted on G2.com.

What do you dislike about Woodpecker.co?

I have nothing in particular to dislike about Woodpecker.co. It is very innovative, looks creative and has saved me a lot of time. I would say that a source tracking feature might be helpful. Review collected by and hosted on G2.com.

Verified User in Internet
UI
Verified User in Internet
Enterprise (> 1000 emp.)
"Worth it for small scale businesses"
4/5
What do you like best about Woodpecker.co?

I recently began a car-pooling startup. Getting new users was by far the biggest challenge. So, my team and i decided to send mass emails to give out signup bonuses and free trials. Woodpecker helped us get our customized emails up and going in a matter of hours.

We've had substancial growth in new users due to woodpecker. It was also inexpensive to sign up and create personalized emails. Review collected by and hosted on G2.com.

What do you dislike about Woodpecker.co?

I wish woodpecker provided its API so that our developers could integrate it with our in-house software Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
UH
Verified User in Hospital & Health Care
Enterprise (> 1000 emp.)
"Cheap and effective Cold emails"
4/5
What do you like best about Woodpecker.co?

We use a lot of cold emails to attract customers and to invite them to try our products. Woodpecker helps us automate the process and also helps provide different kinds of responses to those customers who end up clicking on our links or replying to a cold email. My favorite feature is the option to customize the emails being sent so that the customers feel the personal touch. Review collected by and hosted on G2.com.

What do you dislike about Woodpecker.co?

I don't have anything to dislike really. I like the service and the cost at which it is offered. Review collected by and hosted on G2.com.

Verified User in Airlines/Aviation
AA
Verified User in Airlines/Aviation
Enterprise (> 1000 emp.)
"Great tool for sending out Email for Marketing & Business campaign."
5/5
What do you like best about Woodpecker.co?

Very easy to use interface, Newsletter and helpful tips & tricks are very informative. You can upload all contacts very easy way. Review collected by and hosted on G2.com.

What do you dislike about Woodpecker.co?

Nothing so far I got one problem on Uploading Contacts from other platform it is difficult but their support is very helpful on solving this problem. Review collected by and hosted on G2.com.

CI
Christopher I.
Small-Business (50 or fewer emp.)
"One of the best email tools to date!"
5/5
What do you like best about Woodpecker.co?

Woodpecker works seamlessly with outlook so thats one plus. What I really enjoy is the availability for multiple campaigns, adjustable send times, and all the metric data about open rates etc. Review collected by and hosted on G2.com.

What do you dislike about Woodpecker.co?

Really nothing to dislike. Would be cool if we could export to dynamics CRM. Review collected by and hosted on G2.com.

Noel I.
NI
Noel I.
Growth and Marketing
Small-Business (50 or fewer emp.)
"Woodpecker Review"
5/5
What do you like best about Woodpecker.co?

Sending many emails at once. It enables me reach out to people in mutiple cities simultaneously Review collected by and hosted on G2.com.

What do you dislike about Woodpecker.co?

Open rate issues alson with deterinning what links are clicked. Review collected by and hosted on G2.com.

Peter B.
PB
Peter B.
WordPress & Ecommerce Consultant
Marketing and Advertising
Small-Business (50 or fewer emp.)
"Simple UI, Important Features"
5/5
What do you like best about Woodpecker.co?

Woodpecker allows you to setup many email sequences and tests to see which variations convert best. You can make very custom sounding cold emails with the use of Snippets that can be included in your CSV, then embedded into your message copy. Review collected by and hosted on G2.com.

What do you dislike about Woodpecker.co?

I need to pay extra for Zapier integration. Also need to pay extra for different email addresses, even if same user. Review collected by and hosted on G2.com.