
I initially liked Woodpecker for the low cost. $50 a month is close to half of what the next nearest platform is. The features were basic, but perfect for cold emailing only - no VoIP, no other expensive add ons like the other platforms. They also have a nice agency feature which allows managing campaigns and not costing a license. Review collected by and hosted on G2.com.
Regardless of the settings you put on woodpecker it does not follow them. For example, I set my sending window for b2b email from 8am to 1pm, Woodpecker was delivering my campaign ALL DAY LONG, even though we are only talking about a hundred emails.
Secondly, I set my frequency to go out between 15-30 seconds apart to ensure that my emails were able to get out during my sending window. Woodpecker was STILL SENDING them 6 minutes apart, which means that their platform is miserably broken.
Thirdly, I noticed a lack of responses over a few days. I logged into the platform and the Gmail integration had surprisingly been broken for almost a week. No notification, no warning, Woodpecker just stopped sending mail without even telling me.
Fourthly, the support and sales team is uber slow to respond. It may be an EU thing since they are a Polish company, but I was floored at the fact that it was taking multiple days to resolve issues when the platform was broken. When Gmail integration was broken, it took them 3 days to figure it out, 3 days I was paying - that is 10 days I was paying for a borked platform.
I emailed their entire executive team, with countless issues, and not ONE of them had the acumen to step in and take ownership of the ongoing borking. Instead, customer success floundered helplessly for almost 1.5 weeks trying to resolve a myriad of sending, scheduling, and integration issues. Review collected by and hosted on G2.com.
Hello Brandon,
I'm sorry that your first positive experience with Woodpecker has been shadowed by the technical issues related to sending your campaigns. Your frustration is understandable. Responding to your review here took me almost a month, which I apologize for. At the same time, I want you to know that over this time we took specific steps and additional precautions to make sure the difficulties you described will not frustrate our users anymore.
The fact that your intended campaign delivery schedule has been distorted by our automation system has been a serious concern to us. We have updated the interface of the delivery time settings for the campaign. The updated version has been designed to make the time setup process more intuitive. I believe the changes we have made to the system will help us avoid delivery time issues from now on.
The frequency of sending the messages is a factor that affects deliverability to a great extent. Our goal was to enable our users to control the frequency as well as set hourly and daily sending limits appropriate for their email provider's limitations. Yet, we must have not specified clearly enough how the daily and hourly limit settings in Woodpecker affect the sending frequency. We have updated our help section to explain what exactly the sending frequency depends on.
Undoubtedly, the lack of immediate alert about your Gmail account getting disconnected from Woodpecker is something we definitely need to take care of. The graphic mark in the panel is obviously not enough to inform our users about disruptions in the mailbox connection. We are currently in the process of introducing email notifications for this exact and other similar issues related to email connection.
I understand that the delay in our support response may sometimes cause some discomfort to our US customers. The time of reaction has always been one of the key points of focus for our support team, and a delay of a few days in response is unacceptable. To provide on-time support to all our customers, we recently hired another 4 agents. I believe this will allow us to respond to all our users’ questions faster and help them solve all issues.
Again, I am sorry we were not able to deliver the value you expected from Woodpecker. I have personally confirmed that the refund you requested has been dispensed at the beginning of March.
Yours sincerely,
Greg Andreasik, Chief Customer Officer at Woodpecker.co