
I really appreciate how easy it is to use Wix Studio. It helps us stay informed about service technologies as it evolves along with the pace of technology. I have received exceptionally good customer experience from both the Customer Success Manager and the online support team. The live chat team is exceptionally friendly, helpful, supportive, and reliable. They resolve queries quickly and escalate them when I need to, also, their support BOT is great and allows you to break out to a person when you are unsure of what you need. I always feel supported. The initial setup was very easy. Review collected by and hosted on G2.com.
I need to get user data from the Wix Membership App. I cannot track signed-in members through logs, content access, viewing, and downloading of content. The reporting is good, but standard and for an enterprise organization, I have been struggling to get support to solve my requirements. I need proper member logs that show when a person logged in, what they were viewing or engaging with, and build a trend analysis so I can recommend relevant content that the member may find interesting. Review collected by and hosted on G2.com.
Hi Patrick, your feedback on member engagement reporting is the kind of detail that directly informs where Wix Enterprise is headed. Reach back out to your CSM, who can walk you through what's available today and make sure your reporting needs are on the right team's radar. Glad the support experience and setup have been working well!