--- title: Wisetail Reviews meta_title: 'Wisetail Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 49 reviews by the users' company size, role or industry to find out how Wisetail works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 49 scale: '5' date_modified: '2026-07-13' parent_category: name: Training eLearning url: https://www.g2.com/categories/training-elearning --- # Wisetail Reviews **Vendor:** Intertek **Category:** [Corporate Learning Management Systems](https://www.g2.com/categories/corporate-learning-management-systems) **Average Rating:** 4.2/5.0 **Total Reviews:** 49 ## About Wisetail Wisetail is a frontline employee enablement platform that helps you train employees, share important information, and support daily work, all in one place. Unlike traditional LMS solutions that focus mainly on course delivery, Wisetail connects training with real work, so your employees can apply what they learn more quickly and consistently. With Wisetail, you can: • Deliver training and onboarding efficiently → so new hires get up to speed quickly and can perform from day one • Customize and brand the platform → so it feels like your organization, making it familiar and easy for employees to use • Provide SOPs and resources in a centralized platform → so employees can find what they need without slowing down work • Learn and access content from any device → so your frontline team can stay informed and productive wherever they work • Follow operational workflows and checklists → so tasks are done correctly and consistently across locations • Manage training and content easily → built-in tools and AI reduce manual work and simplify daily operations • Track engagement and performance → so you can see what’s working and where improvements are needed Wisetail is built for organizations that need more than a standard LMS. It helps your employees learn, access information, and take action consistently. At the same time, it keeps your teams aligned, informed, and empowered across every location. \*\*Some reviews reference PlayerLync, which is now part of Wisetail.\*\* ## Wisetail Pros & Cons **What users like:** - Users commend the **ease of accessibility** in Wisetail, facilitating efficient training and integration for their teams. (1 reviews) - Users praise Wisetail for its **exceptional customer support** , enhancing their training experience and system integration. (1 reviews) - Users find Wisetail's **ease of use** exceptional, making training administration and daily operations smooth and efficient. (1 reviews) - Users find the **easy setup** of Wisetail helps streamline training administration and enhances daily operations seamlessly. (1 reviews) - Users appreciate the **engaging gamification features** of Wisetail, enhancing staff motivation and training effectiveness. (1 reviews) - Users find Wisetail to be **responsive and helpful** , enhancing their LMS experience through excellent support and easy usability. (1 reviews) - Implementation Ease (1 reviews) - Integrations (1 reviews) - Interactive Learning (1 reviews) - Problem Solving (1 reviews) ## Wisetail Reviews ### 1. Perfect System for our Training **Rating:** 4.5/5.0 stars **Reviewed by:** Zoey H. | HR Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2024 **What do you like best about Wisetail?** We love Wisetail. We have been using the system for over two years and find it to be easy to administer training videos to our entire staff, upload videos, daily use of badges and merits. The customer service/support has always been exceptional. Implementing and integrated the system was a breeze and we have had no problems since! We use Wisetail everyday! **What do you dislike about Wisetail?** Honestly, nothing. We have never had an issue with the site. **What problems is Wisetail solving and how is that benefiting you?** Training oversights, compliance, OSHA trainings. ### 2. Wisetail is terrific--except for reporting. The CS, CX, and admin flexibility are top notch. **Rating:** 4.0/5.0 stars **Reviewed by:** Josh G. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2023 **What do you like best about Wisetail?** Almost everything! The 1:1 support we recieve from our Accout Manager, Brittany, is top notch. The UI for end users is terrific. I'm glad they made significant upgrades to their word processor for creating learning modules and other content. The flexiblity to assign user groups across all of our franchises is super handy. **What do you dislike about Wisetail?** The reporting functionality is truly abysmal. I am not saying that to be dramatic. Especially for test reporting, the reporting that lives within the LMS is nearly unusable. Anytime I talk to anyone about Wisetail, I unfortunately have to say something along the lines of "it's fantastic, but if you're in the hunt for good reporting, look elsewhere." **What problems is Wisetail solving and how is that benefiting you?** Wisetail enables us to seemlessly provide learning and development content and resources across all of our franchise operators in the US and Canada. This has significantly increased our adoption of best practices and improved our bottom line. ### 3. User-friendly LMS from start to support! **Rating:** 4.5/5.0 stars **Reviewed by:** Amy V. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2023 **What do you like best about Wisetail?** I appreciate the ease of use for most functions. Navigation, reporting, creation, and importing content is a breeze. I appreciate my Account Manager, Brittany, and the support team for their rapid response times and courtesy. It is a program that I am proud to share with my peers. **What do you dislike about Wisetail?** I wish there were a bit more design and other flexibility. There are a few things that have workarounds that aren't very clear or easy-to-use. Overall I am pleased. **What problems is Wisetail solving and how is that benefiting you?** Company-wide communication and training for a geographically diverse team. It benefits me becasue my communication is clear and concise, easy to access, and engaging. I like it because it is user friendly from both the admin and user side of things. ### 4. Great service all around! **Rating:** 5.0/5.0 stars **Reviewed by:** Hanna C. | Enterprise (> 1000 emp.) **Reviewed Date:** May 01, 2023 **What do you like best about Wisetail?** We love that this is a digital platform that allows us to push company information to our locations quickly and ensure our teams have the most up-to-date information at their fingertips. PlayerLync goes above and beyond to ensure we always have exceptional service. They are engaging and always looking for ways to continue to provide top-notch service for all aspects of our business. **What do you dislike about Wisetail?** I do not have any feedback as PlayerLync is always willing to listen to any feedback we have and work on solutions with us like more categories and folders within folders. **What problems is Wisetail solving and how is that benefiting you?** Allows us to communicate with all levels of our business from Franchisees to brand-new baristas through the digital platform, reducing the amount of paper and/or outdated information within our stores. It brings tracking for all training, company initiatives, and forms into one place for better follow-through with our teams. ### 5. Always making moves for improvement! **Rating:** 4.0/5.0 stars **Reviewed by:** Natasha B. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2023 **What do you like best about Wisetail?** I've been with Wisetail for 5 years and 2 companies...they continue to grow and develop the sight. I appriecate their partnership because they listen to their clients needs and are always willing to help. They are client focused! **What do you dislike about Wisetail?** Wisetail isn't currently as robust as some of their competitors but they continue to develop the functions for both the admin and end user. **What problems is Wisetail solving and how is that benefiting you?** They are enhancing dashboard widgets and reporting. ### 6. Excellent LMS **Rating:** 5.0/5.0 stars **Reviewed by:** Ian D. | Enterprise (> 1000 emp.) **Reviewed Date:** July 26, 2023 **What do you like best about Wisetail?** That it is so easy to use, highly customizable and that Wisetail offer excellent customer support both on the phone and through The Drop **What do you dislike about Wisetail?** To be honest, I don't really have any. I would like to see more relevant reporting options and interactive widgets in the dashboard **What problems is Wisetail solving and how is that benefiting you?** Ensureing continuity with the training across all positions and locations ### 7. Customer support has been great! **Rating:** 5.0/5.0 stars **Reviewed by:** Heather Z. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2023 **What do you like best about Wisetail?** It's relatively easy to use and our Playerlync manager Connor has been extremely helpful answering questions and guiding us. **What do you dislike about Wisetail?** It would be nice if the site had more help articles on the admin portal to help with troubleshooting or maybe i am unaware this feature exists. **What problems is Wisetail solving and how is that benefiting you?** Playerlync is helping us with training and helping us get all our employees on the same page with their job roles. It's helping us keep training manuals and videos organized and at our staff's fingertips to learn to do their role well. It helps us build consistency, a big part of Mister O1. ### 8. Best of the Best **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sports | Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2023 **What do you like best about Wisetail?** The best thing about Playerlync is how quick and easy it is to make new users. Playerlync allows me to clone existing users with similar groups and teams. Over the last decade, this feature has saved me countless hours of work. **What do you dislike about Wisetail?** I have no complaints about Playerlync. The product works as it was intended and then some. It makes my job much more efficient. **What problems is Wisetail solving and how is that benefiting you?** Playerlync allows us to send critical content to every user from anywhere in the world. The content is delivered to our users within minutes of publishing. Users never have to search for new content to be downloaded. ### 9. Great Technology and Great Service! **Rating:** 4.5/5.0 stars **Reviewed by:** Hannah G. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2023 **What do you like best about Wisetail?** Since using PlayerLync, our onboarding, training, and continuing education have become streamlined into one easy-to-use platform. The PlayerLync Forms make our Daily Operations fast, efficient, and easy to review. Plus, we are very excited to roll out PlayerLync to our upcoming Franchise locations to optimize consistency and productivity across the company! **What do you dislike about Wisetail?** Some layouts and organizational tools started out slightly complicated but became much easier to use with repetition. **What problems is Wisetail solving and how is that benefiting you?** Training has become more consistent and uniformed throughout! It makes it much easier to collect data and read reports across multiple locations. ### 10. Great people, unstable system **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** June 09, 2022 **What do you like best about Wisetail?** The people at Wisetail were fantastic. From the CEO down to the newest customer service rep, we consistently had very positive interactions with them. They were generally prompt in returning emails and calls and overall customer service was definitely an excellent strength. **What do you dislike about Wisetail?** Almost every code update would break something. We were a Wisetail client from the very early days of the platform (version 4 I believe) until 2020 and the overall instability ultimately drove us away. Things were always broken and their code base wasn't solid enough to fix things easily. Add to that frustration the literal years that went by without a feature update as they kept selling from one investor to the next. Now that they've landed at a long-term owner, I'm hopeful they can recover and get back to the solid company they began as. In talking to current clients (as of June 2022), they still have not reached a place of stability. It is definitely a platform for small companies. **Recommendations to others considering Wisetail:** They need more time to develop. Keep looking. **What problems is Wisetail solving and how is that benefiting you?** They provided a great "first" LMS for us, but what began as a cutting-edge platform quickly fell behind to be barely the middle of the pack. One strength the platform always had was the ability to deeply customize how a course/module was laid out for the learner. The overall flexibility of look and feel for the platform was and still is great. But the features, especially in reporting, were lacking to the point that we had to switch. That was in 2020 though and they have great people so hopefully it's improved. - [View Wisetail pricing details and edition comparison](https://www.g2.com/products/wisetail/reviews/wisetail-review-9604223?section=pricing&secure%5Bexpires_at%5D=2026-07-14+02%3A58%3A21+-0500&secure%5Bsession_id%5D=5360fc13-126c-4a51-9e4a-bf52577e587a&secure%5Btoken%5D=82de8aefcfc292ab72806a3e118c9f786d1b830ac1df8e5c406ade2c9e666566&format=llm_user) ## Wisetail Features **Training & eLearning** - Manager Portals - Content Libraries **Generative AI** - AI Text Summarization **Course Authoring** - Course Builder - Role-Based Templates - Assessments & Quizzes - Instructor-Led Training **Course Delivery** - Learning Paths - Communication & Notifications - Assignment Scheduling **Course Management** - Gamification - Varied User Types - Certifications - Industry Compliance **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Dashboards **LMS Marketplace** - E-Commerce - Course Marketplace - Subscriptions **Interface** - White Labeling - Multilingual **Training & eLearning** - Assessments and Practice - Content Delivery and Tracking - Content Creation - Customer Training - Manager Portals - Content Storage and Management - Content Libraries **Generative AI** - AI Text Summarization ## Top Wisetail Alternatives - [TalentLMS](https://www.g2.com/products/talentlms/reviews) - 4.6/5.0 (758 reviews) - [Docebo](https://www.g2.com/products/docebo/reviews) - 4.3/5.0 (726 reviews) - [Litmos](https://www.g2.com/products/litmos/reviews) - 4.3/5.0 (680 reviews)