BK

Bobby K.

Mid-Market (51-1000 emp.)

3/14/2019

"Playerlync helped digitize our company"

5/5

What do you like best about Wisetail?

The fact that %95 of all our paper documents are gone and no longer needed. Digital testing, chores, checklists, etc Review collected by and hosted on G2.com.

What do you dislike about Wisetail?

The hardest part was breaking the employee routine of using the paper and forcing them to go to the iPad for stuff. Review collected by and hosted on G2.com.

CN

Chase N.

Graphic Designer

Mid-Market (51-1000 emp.)

5/1/2019

"Learning the back-end of PlayerLync"

4/5

What do you like best about Wisetail?

The video meetings and the walk throughs are incredibly helpful. Review collected by and hosted on G2.com.

What do you dislike about Wisetail?

The overwhelming power of the tool and all of the options for each task. Review collected by and hosted on G2.com.

EH

Emilee H.

Manager of Business Operations and Training

Health, Wellness and Fitness

Mid-Market (51-1000 emp.)

10/30/2018

"Amazing Customer Service! Great product. Awesome company. "

5/5

What do you like best about Wisetail?

I never worry about a delay when I am in need of support. The playerlync team has always played an active role in further development of our use of their product, and is always ready and willing to help whenever needed. Review collected by and hosted on G2.com.

What do you dislike about Wisetail?

With the way we use the playerlync software, it would be a HOME RUN if we could get an API integration into our scheduling software so as to ease and automate the transfer of information. Review collected by and hosted on G2.com.

What problems is Wisetail solving and how is that benefiting you?

Ability to collect all necessary guest information, paperless! Ability to analyze all information from all guests across the country in one centralized dashboard. Ability to update and re-share information to all of our franchise owners across the country. Submission of all required checklists / tasks to our owners from their teams. Review collected by and hosted on G2.com.

ES

Erica S.

Co-Owner / E-Learning & Instuctional Design Consultant

E-Learning

Enterprise (> 1000 emp.)

11/11/2018

"Valuable Solution for Restaurants"

5/5

What do you like best about Wisetail?

The simplicity of the end user experience with PlayerLync is my favorite feature. With minimal explanation, anyone can pick up a device with the app loaded and get immediate value from it. This makes it easy to drive adoption in an organization. It's always great when you have your end users raving about a new system instead of being frustrated about it! Review collected by and hosted on G2.com.

What do you dislike about Wisetail?

I have no big dislikes when it comes to the product. There have been some "wish list" items I've had and over time they've been incorporated into the platform. I feel like PlayerLync values and listens to customer input. Review collected by and hosted on G2.com.

What problems is Wisetail solving and how is that benefiting you?

We had many printed paper documents (recipe books, etc) and having to print and send these every time there was a change kept us from moving as quickly as we would like, was expensive, and we were always concerned if the restaurants were using the most updated version. With PlayerLync, we can instantly make changes to documents and always know managers are referencing the right thing. Managers know that they just go to PlayerLync to easily get what they need. So there has definitely been a cost save with printing and shipping, and I'm sure we've seen a reduction in errors as well. Review collected by and hosted on G2.com.

AW

Alex W.

Senior Training Manager

Restaurants

Mid-Market (51-1000 emp.)

11/2/2018

"Upgrade your training!"

4/5

What do you like best about Wisetail?

PlayerLync allows us to make sure that all the information that our team is using in the field is the most up to date. Review collected by and hosted on G2.com.

What do you dislike about Wisetail?

From time to time the app does crash, but it comes right back when you open it back up. Unfortunately the windows version of PlayerLync does not have full functionality at this time. Winter 2018 Review collected by and hosted on G2.com.

Recommendations to others considering Wisetail:

PlayerLync is extremely responsive in troubleshooting and being honest around where they are at in their roadmap for additional features. Review collected by and hosted on G2.com.

What problems is Wisetail solving and how is that benefiting you?

We can show exactly what a procedure or menu items is supposed to look like without anything lost in translation. The benefits are that we can easily deploy multiple forms of content in real time. Review collected by and hosted on G2.com.

CC

Chad C.

Mid-Market (51-1000 emp.)

8/21/2018

"Easy Delivery of Content"

4.5/5

What do you like best about Wisetail?

I can get great video content to my teams with incredible ease. Every team member has access to everything they need. They don't need to dig through a menu or interface to find their content. It's always just a few seconds away. Review collected by and hosted on G2.com.

What do you dislike about Wisetail?

Pricing model. We buy licenses in quantity and then deplete them. Review collected by and hosted on G2.com.

Recommendations to others considering Wisetail:

They have lots of clients and have great advice for how to use the product. They can help you optimize your experience for your learners. Review collected by and hosted on G2.com.

What problems is Wisetail solving and how is that benefiting you?

We can delivery high quality video to our teams without worrying about bandwidth constraints. Our teams have access to all of the content they need in a simple app. They literally have everything that need to run the store. It supports longterm training goals by being an excellent repository of content. It also supports quick training needs as we can deliver content to the entire company as quickly as we can produce it. Review collected by and hosted on G2.com.

JM

Jaime M.

Food Tech

Enterprise (> 1000 emp.)

10/26/2018

"Great Success with PlayerLync"

5/5

What do you like best about Wisetail?

I love the fact that I can upload a file and it downloads to the restaurants within the hour. Review collected by and hosted on G2.com.

What do you dislike about Wisetail?

I dislike that I have to click so many buttons to get to what I want on the admin portal. I wish that I could have a "favorites" bar or something that would take me straight to what I am looking for. I also am having to change all of my file names because the font is larger on the new app, not that big of a deal, but it is around 400 file names that I am changing overall. Review collected by and hosted on G2.com.

Recommendations to others considering Wisetail:

PlayerLync is a great tool for any business, restaurant or otherwise. We use it for multiple tasks. After using PlayerLync, we would never go back to not having it! It has truly changed the way we do business. Review collected by and hosted on G2.com.

What problems is Wisetail solving and how is that benefiting you?

We use PlayerLync to push information to our restaurants. I love not having papers flying all over the kitchen. I love the organization of it all. Review collected by and hosted on G2.com.

WS

Will S.

Strategic Account Executive

Small-Business (50 or fewer emp.)

10/26/2018

Business partner of the seller or seller's competitor, not included in G2 scores.

"Being Effective and Efficient with PlayerLync"

5/5

What do you like best about Wisetail?

PlayerLync offers an incredibly efficient, effective, and easy way to ensure materials and/or content is shared between all of your devices. This keeps all of a company's employees on the same page without creating a nightmare of data management for their IT department. Review collected by and hosted on G2.com.

What do you dislike about Wisetail?

I honestly don't have anything negative to say about my experience with PlayerLync. Their software is clean and easy to use, and their team has been extremely helpful in every interaction. Review collected by and hosted on G2.com.

Recommendations to others considering Wisetail:

Please reach out to PlayerLync for a demo of their product. They are incredible easy to work with and the demo really cleared up any questions I had regarding their platform. Review collected by and hosted on G2.com.

What problems is Wisetail solving and how is that benefiting you?

PlayerLync allows a company to stay up to date on all training materials across all of their employees' devices without anyone from IT having to personally touch each device. This saves hours of time and resources that could be focused on other tasks. This leads to an increase in productivity across all teams and improves the overall synchronization of a company's employees. Review collected by and hosted on G2.com.

DB

Darren B.

Mid-Market (51-1000 emp.)

10/2/2018

"Solid platform with excellent training and support."

5/5

What do you like best about Wisetail?

What I like best about PlayerLync is the excellent support that is always at my finger tips. Review collected by and hosted on G2.com.

What do you dislike about Wisetail?

What I dislike about PlayerLync is that since it is packed with so many features and benefits, there was a steep learning curve for the first few days, but the support team helped me through it. Review collected by and hosted on G2.com.

Recommendations to others considering Wisetail:

Consider PlayerLync for a full-featured, long-term solution for your company's training and operations. Review collected by and hosted on G2.com.

What problems is Wisetail solving and how is that benefiting you?

PlayerLync is helping us solve the staff training problem. The platform is helping us automate much of the training process. This provides consistency across the entire brand as locations are using the same material for training, and it is freeing up our key people to manage all aspects of the restaurants" operations. Review collected by and hosted on G2.com.

KS

Katy S.

Mid-Market (51-1000 emp.)

8/22/2018

"All training needs in one place!"

4/5

What do you like best about Wisetail?

The ability to add all content types into one platform. From PDF documents, videos, web links, e-learning courses and beyond, everything can be organized and delivered in one easy to use app. Keeping everything at the fingertips of the learner! Review collected by and hosted on G2.com.

What do you dislike about Wisetail?

The limitations around organizing content can be tricky to work around. Review collected by and hosted on G2.com.

Recommendations to others considering Wisetail:

Great support team! PlayerLync will collaborate and work with you to make their solution right for your needs. Review collected by and hosted on G2.com.

What problems is Wisetail solving and how is that benefiting you?

The ability to separate content based on the user. The Manager's only see content relevant to their role, while team members only see content relevant to their role.

PlayerLync has also significantly reduced our need for print materials. We can load content to PlayerLync and the user can view it anywhere without the high cost of printing copies. Review collected by and hosted on G2.com.