AR

Verified User in Retail

Enterprise (> 1000 emp.)

6/9/2022

"Great people, unstable system"

1.5/5

What do you like best about Wisetail?

The people at Wisetail were fantastic. From the CEO down to the newest customer service rep, we consistently had very positive interactions with them. They were generally prompt in returning emails and calls and overall customer service was definitely an excellent strength. Review collected by and hosted on G2.com.

What do you dislike about Wisetail?

Almost every code update would break something. We were a Wisetail client from the very early days of the platform (version 4 I believe) until 2020 and the overall instability ultimately drove us away. Things were always broken and their code base wasn't solid enough to fix things easily. Add to that frustration the literal years that went by without a feature update as they kept selling from one investor to the next. Now that they've landed at a long-term owner, I'm hopeful they can recover and get back to the solid company they began as. In talking to current clients (as of June 2022), they still have not reached a place of stability. It is definitely a platform for small companies. Review collected by and hosted on G2.com.

Recommendations to others considering Wisetail:

They need more time to develop. Keep looking. Review collected by and hosted on G2.com.

What problems is Wisetail solving and how is that benefiting you?

They provided a great "first" LMS for us, but what began as a cutting-edge platform quickly fell behind to be barely the middle of the pack. One strength the platform always had was the ability to deeply customize how a course/module was laid out for the learner. The overall flexibility of look and feel for the platform was and still is great. But the features, especially in reporting, were lacking to the point that we had to switch. That was in 2020 though and they have great people so hopefully it's improved. Review collected by and hosted on G2.com.

AF

Verified User in Food & Beverages

Enterprise (> 1000 emp.)

12/8/2022

"zero reporting, horrible customer service"

0/5

What do you like best about Wisetail?

a very simple interface to design - low barrier to entry Review collected by and hosted on G2.com.

What do you dislike about Wisetail?

reporting features do not support client needs Review collected by and hosted on G2.com.

JT

Johnny T.

Director, Franchise Operations

Enterprise (> 1000 emp.)

12/5/2019

"Flexible and Accessible Training Platform"

4/5

What do you like best about Wisetail?

PlayerLync is a very flexible platform giving numerous options for content management. It allows us to adjust how we deliver the content to the end user in a number of ways to achieve the best adoption. From an end user perspective, the platform is very easy to use and understand, giving us great accessibility. Review collected by and hosted on G2.com.

What do you dislike about Wisetail?

I would look forward to a stronger reporting suite. Something to help demystify the level of engagement by end users with smart reporting that takes # of users, user activity, and content adoption into consideration. Review collected by and hosted on G2.com.

Recommendations to others considering Wisetail:

Review in house course creation capabilities as you will need to stock content Review collected by and hosted on G2.com.

What problems is Wisetail solving and how is that benefiting you?

PlayerLync has helped us get training into the hands of the employees. They no longer have to find a book or access a site when the manager is off the computer, this tool is available to them at all times. It also aids with the speed in which we can deliver a message. Review collected by and hosted on G2.com.

AG

Alissa G.

Manager of Sales and Operations

Mid-Market (51-1000 emp.)

8/10/2020

"PlayerLync is ALWAYS looking for areas of opportunity to improve and the staff is extremely friendly"

4/5

What do you like best about Wisetail?

Always trying to get better and take client requests. Never pretend like they are perfect. Extremely friendly staff. Truly feel like they put their clients at the heart of everything that they do.

Alex, Brooke, Rob, Christian, Doug have all been extremely kind, patient and thorough with their job. I love them all!

We have a lot of different software and this company is one that I can always count on to hear and address my concerns. Review collected by and hosted on G2.com.

What do you dislike about Wisetail?

Sometimes things don’t work as they should. However, all the way from Beta testing to sales to the support team to Alex, everyone goes above and beyond to try to fix problems and meet our expectations. Review collected by and hosted on G2.com.

Recommendations to others considering Wisetail:

Take time to figure out all of the capabilities of PlayerLync and then use it to its fullest capacity. It has a lot of great features that we haven’t even used yet. Review collected by and hosted on G2.com.

What problems is Wisetail solving and how is that benefiting you?

It gives us a place to distribute all of our content to our franchises. It also gives us a place to deliver our training to our staff from HQ virtually. Review collected by and hosted on G2.com.

JT

JOhn T.

Mid-Market (51-1000 emp.)

12/5/2019

"Great product. Extensive set up. Expensive product on top of content that is typically expensive"

3.5/5

What do you like best about Wisetail?

Reliable product and typically very responsive with customer service. I really love the new updated user interface for the end user in the restaurants. We will be deploying that very soon. Also looking forward to deploying team manager in February. The gamification and curriculum paths are very exciting to me. Review collected by and hosted on G2.com.

What do you dislike about Wisetail?

I wish the back end was a bit more user friendly. It is not very intuitive and takes a strong subject matter expert. In smaller companies like ours where manpower is limited it is cumbersome to try to manage. I also really wish I was here when the system was implemented because I am struggling to figure out what has been done. I am leaning towards starting fresh soon. Review collected by and hosted on G2.com.

Recommendations to others considering Wisetail:

Make sure that prior to launching with PlayerLync you have a good amount of usable content and a plan to continue to develop and create. This was the biggest challenge we had. We just hired Modern Training a few months ago and will have a library of new content so we can relaunch playerlync internally. I am excited to push towards its full potential because I was a user in a previous company and loved it. Review collected by and hosted on G2.com.

What problems is Wisetail solving and how is that benefiting you?

Currently. Not much but that is our fault. We aren't using it properly due to lack of content. In teh future we will house all of our new E Learning, Position Curriculum, Certification Exams, Course Quizes, and videos in it. Review collected by and hosted on G2.com.

AN

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

12/17/2019

"Versatility and scalability are key!"

5/5

What do you like best about Wisetail?

We use Wisetail primarily for training all of our volunteers. We love the versatility and the ability to customize courses and modules for our volunteers. We also use Wisetail as a staff intranet, where we store links to all of our cloud-based documents. This alone has saved us thousands in time, money, and headaches! Review collected by and hosted on G2.com.

What do you dislike about Wisetail?

My only comment for improvement would be to find a way to mass assign "profiles" for each user type that auto-input the same selections/specifications for that profile type. Review collected by and hosted on G2.com.

Recommendations to others considering Wisetail:

If you need a scalable way to track and provide training/intranet for your employees or volunteers, Wisetail is the way to go! Excellent customer service and super easy to roll out once the initial set-up phase is complete Review collected by and hosted on G2.com.

What problems is Wisetail solving and how is that benefiting you?

We have saved thousands in staff time both for administering trainings, but also tracking volunteer training completions. Review collected by and hosted on G2.com.

ZR

zach r.

Corporate Training Chef

Mid-Market (51-1000 emp.)

12/12/2019

"easy to use"

5/5

What do you like best about Wisetail?

How simple is it for our chefs to use and navigate, I also like the new update where there are featured recipes and recipe pictures! Review collected by and hosted on G2.com.

What do you dislike about Wisetail?

I dislike that you cant have more than 3 large categories. this makes it hard to break our sections. Some categories get over crowded Review collected by and hosted on G2.com.

Recommendations to others considering Wisetail:

YES YES, this was a great addition to our restaurants! It has made sharing recipes much easier . It also reducing inconsistency between recipe books and outdated material! Review collected by and hosted on G2.com.

What problems is Wisetail solving and how is that benefiting you?

The biggest problem solver is with recipes ecipes- so much easier to update recipes live and not have to reprint. We have saved tons of money! Review collected by and hosted on G2.com.

AV

Verified User in Veterinary

Enterprise (> 1000 emp.)

12/5/2019

"PlayerLync has been a game changer for our company. "

5/5

What do you like best about Wisetail?

PlayerLync allows our franchise owners to upload their own content while allowing communication and training to be implemented from the corporate team to the entire franchising system. It also has provided the tracking and training needed to get our new locations up and running while keeping up with our brand standards. Review collected by and hosted on G2.com.

What do you dislike about Wisetail?

The downside is we can't use the forms due to how they are developed. It is something we really need, but due to how our company is structured, we can't use them. Review collected by and hosted on G2.com.

AU

Verified User in Utilities

Enterprise (> 1000 emp.)

12/16/2019

"BEST IN CLASS"

5/5

What do you like best about Wisetail?

PlayerLync is easy to use, easy to get the message out to your audience, and easy to navigate. I love the PL team who is always helpful when needed. Review collected by and hosted on G2.com.

What do you dislike about Wisetail?

There is nothing I dislike but I want more in the ways of reporting and get to the numbers and details more totality. Review collected by and hosted on G2.com.

Recommendations to others considering Wisetail:

Take time to plan your strategy of how you want things to look, do you need to integrate or not and have fun. Review collected by and hosted on G2.com.

What problems is Wisetail solving and how is that benefiting you?

We rely heavily on our corporate LMS but most do not "do it all" and ours being one of them. Therefore, PL is solving question level analysis, real time data, digitizing forms, not straining the network, integration with LMS, etc. Benefits? Saving time and money and resources. Review collected by and hosted on G2.com.

RE

ramy e.

Director Of Operations

Food & Beverages

Mid-Market (51-1000 emp.)

12/5/2019

"Great potential. Difficult set up"

4/5

What do you like best about Wisetail?

The end user experience, and the mobile readiness of the system Review collected by and hosted on G2.com.

What do you dislike about Wisetail?

The set up. Not logical whatsoever. You need endless hours of training to get a grasp of what you're doing Review collected by and hosted on G2.com.