Wiser allows the ease of MAP violation tracking. It gathers all the information in one program to make it more time saving. Review collected by and hosted on G2.com.
Email communication could be more user friendly Review collected by and hosted on G2.com.
Wiser solutions has the unique ability to develop custom solutions quickly that are dynamic yet easy to use and understand so that they can provide value to users of all levels. Their customer development and support team are responsive and seek to understand the needs of their client to provide solutions that surpass expectations. Review collected by and hosted on G2.com.
As a result of the dynacism, there can be some very very minor lag as dashboards update and stickiness with filters. This is an incredibly minor detractor and ultimately has little to no negative impact on the product itself. Review collected by and hosted on G2.com.
Great product support and customization when needed Review collected by and hosted on G2.com.
Some of the solutions are not as user-friendly or customizable as I needed them to be. Review collected by and hosted on G2.com.
Easy to use, intuitive dashboards. The reporting suites are the best feature. Customer service is prompt, and our account manager is great. Review collected by and hosted on G2.com.
Could be more customizable - we often have to pay for additional dev work. Review collected by and hosted on G2.com.
when reaching out to the wiser team they typically respond within a days notice. they always make themselves available and are honest about what missions are feasible and which are not. Review collected by and hosted on G2.com.
the wiser team does not talk to store managers to ask questions regarding the product Review collected by and hosted on G2.com.
The Wiser team tailors the store visits to the specific needs of the company. Review collected by and hosted on G2.com.
The dashboard contains so much information that you need to focus your efforts to maximize your time and efforts. Review collected by and hosted on G2.com.
I like the ability to get unbiased information from the experience of a customer Review collected by and hosted on G2.com.
Quality of the training....respondents should do a better job at finding knowledgeable associates from the category. The customer isn't likely for engage a warehouse member just to get answers to their questions. They'd seek someone that's knowledgeable working the category. Review collected by and hosted on G2.com.
Hi Akeem
Thank you Akeem, we can't improve without honest feedback like this. I want to better understand your concerns around the "Quality of the training", as you put it. Would you be open to emailing me directly so we can set up a time to discuss how we might enhance your experience? I'm Chris Angell, based in Boston ,and I lead our global marketing efforts, I can be reached at cangell@wiser.com
See how Wiser Solutions improvedThe prompt customer service team, the crowdsourcing, and the photos. Review collected by and hosted on G2.com.
Data accuracy can be suspect. It's difficult to design questions that the "average joe" can understand which can affect data accuracy. For example, we often have photos of other supplier's product appear in our photos. Review collected by and hosted on G2.com.
Wiser has made it easier to keep track of the work that I've been doing in stores. While on the road time is super valuable so the auto uploads have been a major bonus. Review collected by and hosted on G2.com.
They could add route plans for Saturday and Sunday since some of us aren't only on Monday-Friday schedules Review collected by and hosted on G2.com.
I love that they are true partners in the research asking strategic questions and quality feedback to make the research the best it can be. Review collected by and hosted on G2.com.
I don't love the portal. It's a little difficult to navigate and has some inflexibilities that you have to work around. Review collected by and hosted on G2.com.