Agustina W.
AW
Agustina W.
Senior Graphic Designer
Enterprise (> 1000 emp.)
"The best app for freelancers"
5/5
What do you like best about Wise Business?

It has the lowest fees. Trust me, I've tried a lot and this one is the most reasonable one when it comes to fees. It allows me to have my paycheck in SECONDS and it doesn't charge me a penny. It also allowed me to withdraw cash from an ATM. Insanely comfortable. Review collected by and hosted on G2.com.

What do you dislike about Wise Business?

I guess the only thing I don't like is that I can't use it in my own country (Argentina) but that's due to all of the craziest regulations we have. Review collected by and hosted on G2.com.

Verified User in Legal Services
UL
Verified User in Legal Services
Small-Business (50 or fewer emp.)
"Best Wallet"
5/5
What do you like best about Wise Business?

Wise is the most user friendly virtual wallet. It’s so smooth and nice to use. I’ve been with it for 2 years already Review collected by and hosted on G2.com.

What do you dislike about Wise Business?

There’s nothing I dislike. The best wallet Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"Wise benefits"
5/5
What do you like best about Wise Business?

Its comfortness in using wise application.

Wise mobile App installation is easy.

Lots of features to use.

It can be easily merged with other platforms. Review collected by and hosted on G2.com.

What do you dislike about Wise Business?

Transaction fees should be lower for smaller transactions, and the conversion rate should be higher. Review collected by and hosted on G2.com.

Jan B.
JB
Jan B.
Trainer
Mid-Market (51-1000 emp.)
"Wise Choice"
5/5
What do you like best about Wise Business?

I like wise app because it is user friendly. Review collected by and hosted on G2.com.

What do you dislike about Wise Business?

Some fees are too much, when transferring from another financial institution Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"Worst Customer Experience and have issues with Privacy"
0/5
What do you like best about Wise Business?

Easy to use platform, quick to navigate. Review collected by and hosted on G2.com.

What do you dislike about Wise Business?

Customer Support is the worst among all the products that I used, they're just incompetent. I used Wise for the past 3 years as Personal and Business Account.

1) Be ready that you would have to explain yourself each time, because whenever you chat with someone, weirdly always someone else would reply. Imagine explaining yourself over and over again.

2) Privacy Issues - on top of their negligence, they by mistake sent me someone's reply, what a failure. Gladly there was no confidential info. When I caught them, they apologized for a mistaken name (a totally different guy), but said the reply was meant for me. Even though it was completely irrelevant.

3) They continuously reply with help articles which I read many times, and don't reply to my questions. I don't know why, but they simply ignore it.

4) Carelles' responses, support team didn't even bother to read my questions and replied with WRONG info. I have a business account with multiple currencies, their response was that I can't receive money in different currencies, while I already did. Review collected by and hosted on G2.com.

Guy R.
GR
Guy R.
Small-Business (50 or fewer emp.)
"Cancels money transfer without acknowldegemt. Poor Customer Support"
0/5
What do you like best about Wise Business?

The conversion rates were better than alternatives Review collected by and hosted on G2.com.

What do you dislike about Wise Business?

1. The UI doesn't tell you if something is wrong

2. The KYC department that stopped a transaction is unreachable and unclear. Their commuication with the customer-facing team is like God to priests where the latter try to decipher what the all-powerful entity did what it did.

3. Inability to properly tell the customer what went wrong and how to fix it. Review collected by and hosted on G2.com.

Verified User in Online Media
UO
Verified User in Online Media
Small-Business (50 or fewer emp.)
"It has been great to receive my month payment with Wise"
5/5
What do you like best about Wise Business?

It allows me to receive my money very easily from a mexican startup. Also it has the highest conversion rate from USD to CLP, which is great. I can receive my money on any bank of my choice. Review collected by and hosted on G2.com.

What do you dislike about Wise Business?

I dont like the customer support. They take too long to answer, and the answer is not helpful. Also I dont like that it takes like 2-3 business days to have my money on my local bank (from Chile). Also they dont have a physical card for me on Chile. And lastly they dont allow Mexican companies to have a Wise account. Review collected by and hosted on G2.com.

Ian G.
IG
Ian G.
Artistic Producer / Designer
Small-Business (50 or fewer emp.)
"Not dependable or transparent"
0/5
What do you like best about Wise Business?

For years we've used transferwise for our international transfers, and it is often easier than coordinating wire transfers with our banks and it's made it possible for us to more easily work with internaitonal contractors. Review collected by and hosted on G2.com.

What do you dislike about Wise Business?

Nearly non-existent customer service. Arbitrary holds and verifications. Will email you for urgent information beyond legal reporting requirements for your business and then not respond, all while your pending transfers get paused and then cancelled without explanation. Only response you can get is through twitter, which is typically just a bot. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"Unreliable platform for your money"
0/5
What do you like best about Wise Business?

It has good conversion rates and low comissions on transferring funds. It is easy to use with a good interface. Review collected by and hosted on G2.com.

What do you dislike about Wise Business?

Funds transfer is sometimes slow. However the worst case is their sudden change of account requisites. Last Friday they simply did this overnight with no prior notification. Therefore, all payments did simply hang up in nowhere and nobody can do nothing with it. Simple advise is to wait for 2 to 5 working days, which is a usual banking response, but what was THAT urgent in changing the requisites overnight with no prior notification? I can hardly imagine the reason of doing so except of lack of responsibility and reliability of the whole company. Customer Support can do nothing as usually. Review collected by and hosted on G2.com.

Megha S.
MS
Megha S.
Marketing Automation Specialist
Small-Business (50 or fewer emp.)
"send and receive money across border with Wise"
4/5
What do you like best about Wise Business?

Multi-currency accounts: TransferWise offers multi-currency accounts that allow users to hold and manage funds in multiple currencies, which can be useful for individuals and businesses that deal with international transactions.

Robust security measures: TransferWise uses advanced security measures to protect users' data and transactions, including two-factor authentication and encryption. Review collected by and hosted on G2.com.

What do you dislike about Wise Business?

Limited customer support: While TransferWise offers customer support via email, chat, and phone, some users have reported long wait times or difficulty getting in touch with support representatives.

Transfer limits: TransferWise has limits on the amount of money that can be transferred at once, which may be a drawback for businesses or individuals who need to transfer larger sums of money.

Currency conversion fees: While transferwise's exchange rates are competitive, it does charge a small currency conversion fee, which may be a downside for some users. And they are constantly increasing this conversion fee which is a loss for the sender Review collected by and hosted on G2.com.