--- title: Wipro Cognitive Customer Service (CCS) Reviews meta\_title: 'Wipro Cognitive Customer Service (CCS) Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how Wipro Cognitive Customer Service (CCS) works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 5 scale: '5' date\_modified: '2026-07-12' parent\_category: name: Marketplace Apps url: https://www.g2.com/categories/marketplace-apps --- # Wipro Cognitive Customer Service (CCS) Reviews & Product Details A configurable suite of applications easily integrated with SAP Customer Experience and SAP S/4HANA, reading past interaction history, contextual data & predict Interaction Reason using ML in real time, Next Best Action Determination & Process Automation leveraging SAP BTP services. * * * Seller [Wipro](https://www.g2.com/sellers/wipro) Discussions [Wipro Cognitive Customer Service (CCS) Community](https://www.g2.com/products/wipro-cognitive-customer-service-ccs/discuss) Show More ## Top-Rated Alternatives [ ![UiPath Agentic Automation](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "UiPath Agentic Automation") UiPath Agentic Automation 4.6/5(7,581) ](https://www.g2.com/products/uipath-agentic-automation/reviews) [ ![Paylocity](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paylocity") Paylocity 4.4/5(6,155) ](https://www.g2.com/products/paylocity/reviews) [ ![Automation Anywhere Agentic Process Automation](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Automation Anywhere Agentic Process Automation") Automation Anywhere Agentic Process Automation 4.5/5(5,623) ](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) [ View All Alternatives ](https://www.g2.com/products/wipro-cognitive-customer-service-ccs/competitors/alternatives) ## User Insights Average based on 5 real user reviews. [Log in to unlock pricing and user insights](/login) ![Jesus M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jesus M.") JM Jesus M. Customer Service Enterprise (\> 1000 emp.) 12/15/2022 "CCS is a great platform for logistics." 5/5 What do you like best about Wipro Cognitive Customer Service (CCS)? CCS is the most efficient tool for tracking, placing, cancellations, delivery schedules, and more. It is to easy to use. Is the most simple tool for logistics. I love it. Review collected by and hosted on G2.com. What do you dislike about Wipro Cognitive Customer Service (CCS)? Well, i have not had an issue using CCS, if i am not able to do something i understand that is because i am in a level where i can be able to do some things but not all. Review collected by and hosted on G2.com. What problems is Wipro Cognitive Customer Service (CCS) solving and how is that benefiting you? CCS allows me to book orders, place new orders, provide promotions inquiries, assist with price adjustments, delivery reschedules, sent swatches as well, replacements, and schedule returns. CCS allows me to refund for damaged items that the client requests instead of receiving a refund, it allows me to track orders as well, I love that it lets me know from what location the item is shipped so I can be able to reach out the location in case there is an issue with the delivery. All my teammates love that if there is a backordered item we are able to know through CCS and that way we can process a form to request an early date as soon as possible. Other thing that we love is that we are able to review the item through an item that it shows on CCS without going to another website. CCS is the perfect tool for those who offer logistics customer service, such as Crate & Barrel or CB2. I do suggest to use it, because it is really simple to use, and fast as well. It is a system that does not get slow. Please use it if you can. Do not think about it. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Carlos A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carlos A.") CA Carlos A. L1 Associate Mid-Market (51-1000 emp.) 8/12/2022 "This software is very friendly" 5/5 What do you like best about Wipro Cognitive Customer Service (CCS)? I can do almost everything on the same place Review collected by and hosted on G2.com. What do you dislike about Wipro Cognitive Customer Service (CCS)? I would like to have more search parameters Review collected by and hosted on G2.com. What problems is Wipro Cognitive Customer Service (CCS) solving and how is that benefiting you? I can fin orders and place orders with a wide variety of tools Review collected by and hosted on G2.com. Show More 8/19/2022 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Dominique P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dominique P.") DP Dominique P. Customer service Represenative Enterprise (\> 1000 emp.) 2/3/2022 "Easy to use , Beginner Friendly" 4.5/5 What do you like best about Wipro Cognitive Customer Service (CCS)? What I like the most about CCS is that it does everything in one; depending on what company you work for you can take payments, schedule deliveries and appointments and also add credits and charges to an account. Review collected by and hosted on G2.com. What do you dislike about Wipro Cognitive Customer Service (CCS)? With my particular company, I do not like cannot do specific actions without emailing a warehouse or some other department that has to go in and do it from their end like canceling specific orders. Review collected by and hosted on G2.com. Recommendations to others considering Wipro Cognitive Customer Service (CCS): I think this is a great service its user friendly and very easy to navigate Review collected by and hosted on G2.com. What problems is Wipro Cognitive Customer Service (CCS) solving and how is that benefiting you? I am solving removing holds from the accounts, Taking payment for the customers, sending out email order statements, scheduling deliveries , and placing orders for the customers Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Vikrant P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vikrant P.") VP Vikrant P. Facilities Management Coordinator | Dubai Properties & Asset Management Mid-Market (51-1000 emp.) 7/7/2022 "Experienced in Customer focus and Experience enhancement." 4.5/5 What do you like best about Wipro Cognitive Customer Service (CCS)? I like to solve problems for the clients in enhancing there customers experience. Review collected by and hosted on G2.com. What do you dislike about Wipro Cognitive Customer Service (CCS)? And AI can miss the human touch which can't be replaced by humans. Review collected by and hosted on G2.com. What problems is Wipro Cognitive Customer Service (CCS) solving and how is that benefiting you? Better. Customer experience Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") UT Verified User in Telecommunications Small-Business (50 or fewer emp.) 7/13/2022 "Cognitive Customer Service" 4.5/5 What do you like best about Wipro Cognitive Customer Service (CCS)? It's centralized. You can control all customers data Review collected by and hosted on G2.com. What do you dislike about Wipro Cognitive Customer Service (CCS)? Interface is just not my type. Might be better if it's lighter. Review collected by and hosted on G2.com. Recommendations to others considering Wipro Cognitive Customer Service (CCS): It's okay to use Review collected by and hosted on G2.com. What problems is Wipro Cognitive Customer Service (CCS) solving and how is that benefiting you? It makes it easier to manage data as it's just one software for all tools Review collected by and hosted on G2.com. Show More 7/18/2022 Validated ReviewerIncentivizedSource: G2 invite ## Questions about Wipro Cognitive Customer Service (CCS)? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Wipro Cognitive Customer Service (CCS) ](https://www.g2.com/products/wipro-cognitive-customer-service-ccs/discussions/new) GU Guest User What is Wipro Cognitive Customer Service (CCS) used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-wipro-cognitive-customer-service-ccs-used-for) [ View all Discussions ](https://www.g2.com/products/wipro-cognitive-customer-service-ccs/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/wipro-cognitive-customer-service-ccs/pricing) ## Work at Wipro? Claim this profile to respond to reviews, update product info, and reach in-market buyers. [ Claim this profile ](https://www.g2.com/products/wipro-cognitive-customer-service-ccs/claim_requests/new?utm_medium=profile-footer-claim-cta&utm_source=g2) ##### Categories on G2 [SAP Store](https://www.g2.com/categories/sap-store) ##### Explore More [What types of accounts do teams usually start with when deploying Trintech for reconciliation?](https://www.g2.com/discussions/what-types-of-accounts-do-teams-usually-start-with-when-deploying-trintech-for-reconciliation)[Is a co-browsing solution with enterprise-grade security and automatic compliance reporting actually worth it for a regulated industry like financial services or healthcare?](https://www.g2.com/discussions/is-a-co-browsing-solution-with-enterprise-grade-security-and-automatic-compliance-reporting-actually-worth-it-for-a-regulated-industry-like-financial-services-or-healthcare)[Leading fleet management software for trucking industry](https://www.g2.com/discussions/leading-fleet-management-software-for-trucking-industry) [What is the best rated app to manage business passwords?](https://www.g2.com/discussions/what-is-the-best-rated-app-to-manage-business-passwords)[Most popular SEO services for optimizing web content](https://www.g2.com/discussions/most-popular-seo-services-for-optimizing-web-content)[What impact does web font selection have on brand identity and professional appearance for organizations evaluating marketplaces?](https://www.g2.com/discussions/what-impact-does-web-font-selection-have-on-brand-identity-and-professional-appearance-for-organizations-evaluating-marketplaces%20) [Show MoreShow Less](javascript:void(0);)