# Confience Reviews **Vendor:** Confience **Category:** [LIMS Software](https://www.g2.com/categories/lims) **Average Rating:** 4.1/5.0 **Total Reviews:** 11 ## About Confience myLIMS by Confience is an advanced Laboratory Information Management System (LIMS) designed to streamline and enhance laboratory operations across various industries, including water, wastewater, food and beverage, manufacturing, and automotive. This comprehensive software solution enables laboratories to efficiently manage samples, automate workflows, ensure data accuracy, and maintain compliance with critical standards such as ISO 17025 and 21 CFR Part 11. The target audience for myLIMS includes laboratory managers, quality assurance professionals, and technicians who require a robust system to handle the complexities of laboratory data management. By addressing the specific needs of these users, myLIMS facilitates improved operational efficiency and productivity. Laboratories can leverage this system to optimize their processes, from sample collection and tracking to analysis and reporting, ensuring that they meet regulatory requirements while delivering high-quality results. Key features of myLIMS include intuitive dashboards that provide real-time insights into laboratory operations, enabling users to monitor performance metrics and make informed decisions. The software also offers seamless integrations with existing laboratory instruments and systems, allowing for a cohesive workflow that minimizes manual data entry and reduces the risk of errors. Additionally, myLIMS includes powerful reporting tools that enable laboratories to generate comprehensive reports effortlessly, supporting data analysis and compliance documentation. One of the standout benefits of myLIMS is its ability to drive continuous improvement within laboratory environments. By automating routine tasks and providing a centralized platform for data management, laboratories can focus on enhancing their analytical capabilities and improving turnaround times. This not only leads to faster results but also fosters a culture of quality and accountability, which is essential in today’s competitive landscape. Overall, myLIMS serves as a vital tool for laboratories seeking to enhance their operational efficiency, ensure data integrity, and maintain compliance with industry standards. ## Confience Reviews ### 1. Review **Rating:** 3.5/5.0 stars **Reviewed by:** Fabián S. | Supervisor de Laboratorio, Farming, Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2025 **Official Response from Rossy Hernandez:** > Thank you for sharing your detailed experience with myLIMS. We’re glad to hear that the system’s ability to handle large volumes of samples, organize analyses with filters, and capture extensive data has been useful for your lab. We’re also pleased to know that our implementation team provided valuable support during the process. We take your feedback on post-sales support, language consistency, performance, and mobile functionality very seriously. These are important areas where we are actively working to improve. In particular, enhancing the client portal and mobile experience are key priorities for us, as we know how critical they are for your lab’s image and for delivering results quickly to customers. At Confience, we’re committed to continuous innovation to make myLIMS faster, more intuitive, and more adaptable to your needs. Your input helps us prioritize these improvements, and we truly appreciate you sharing it with us. ### 2. Confience - myLIMS. An Operational Ally **Rating:** 4.0/5.0 stars **Reviewed by:** Andrea R. | Asesor Técnico, Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Confience?** What I like the most is that myLIMS helps us a lot with traceability and better organizing the workflows in the laboratory. It is an easy-to-use tool, which makes the team adapt quickly. I also highlight that the Confience team has been approachable and professional in their support. **What do you dislike about Confience?** What I like least is that the support attention tends to be very bureaucratic. We know that there are more specialized teams that have the ability to resolve certain issues more quickly and effectively, but we are not always allowed to access them directly. This creates a sense of unnecessary barrier, when many times what we need is just a clear guide or specific guidance. Having a more open and direct disposition would be a very positive reflection and would greatly improve the experience for us as customers. **What problems is Confience solving and how is that benefiting you?** myLIMS has allowed us to centralize information in a single system, improve communication between areas, and have clearer and more timely reports. This greatly facilitates daily work and internal coordination. **Official Response from Rossy Hernandez:** > Thank you for taking the time to share your experience! We’re so glad to hear that myLIMS has become an operational ally for your lab — helping with traceability, workflow organization, and clearer communication across teams. It’s also wonderful to know our platform has been easy for your team to adopt. We hear your feedback on support, and we take it seriously. Our goal is always to resolve issues as quickly and clearly as possible, and we’re working on ways to streamline the path to specialized help when you need it. Your comments highlight exactly where we can improve, and we appreciate you pointing it out. We’re grateful to have you as part of the Confience community and look forward to continuing to support your lab’s success. ### 3. About the use of MyLIMS **Rating:** 5.0/5.0 stars **Reviewed by:** Bruna O. | Analista de qualidade, Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Confience?** Implementing Confience's MyLIMS in our laboratory was a game changer. The system brought agility, organization, and traceability to all our analytical processes. From sample receipt to report issuance, we were able to automate tasks that were previously done manually, reducing errors and optimizing the team's time. Without a doubt, MyLIMS significantly improved the management of our laboratory, both in efficiency and in compliance with the ISO/IEC 17025 standard. **What do you dislike about Confience?** The interface is intuitive and the customization of the system according to the needs of our workflow was a great differentiator. I recommend it to any laboratory looking to improve in control and quality. **What problems is Confience solving and how is that benefiting you?** Before the implementation, we faced several challenges, such as manual sample control, with a high risk of errors and rework. Difficulty in tracking information about analyses, deadlines, and responsible parties, and lack of integration between sectors, which caused bottlenecks and delays. With MyLIMS, we were able to solve these problems efficiently. The main benefits we experienced include: Total traceability of samples at all stages of the process and automation of workflows, reducing manual tasks and operational time. **Official Response from Rossy Hernandez:** > Thank you for such a thoughtful review! We’re thrilled to hear that implementing myLIMS has been a game changer for your lab — bringing agility, organization, and full traceability to your processes while supporting ISO/IEC 17025 compliance. It’s especially rewarding to know that automation has reduced errors and saved your team valuable time. We also appreciate your recommendation and your recognition of the system’s intuitive interface and customization. Hearing that myLIMS has helped you overcome challenges like manual control, tracking difficulties, and bottlenecks motivates us to keep improving. At Confience, we’re committed to continuously innovating so that myLIMS evolves alongside your lab’s needs — expanding automation, integration, and intelligence to keep driving efficiency and reliability. We’re grateful for your trust in Confience and proud to partner with you in building a more efficient, future-ready laboratory. ### 4. A complete software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Farming | Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Confience?** Its ease of use. It is software that is very comprehensive in terms of the functions that can be performed with it. It is practically possible to integrate everything related to a laboratory, from entering sample data to incorporating inventories of products to be used. The function of integrating email makes it even a software to do it all. **What do you dislike about Confience?** That in the filling of data from a spreadsheet, it is not possible to copy and paste massively. It makes it tedious when there are analyses where they cannot be exported from the device to the software automatically and this step has to be done one by one or manually. It would be better if a function could be managed for the use of data massively and not one by one. It would also be good if each user could manage their menu to their liking without changing the configuration of another user, so this could be more customizable and save time for each user according to their needs. **What problems is Confience solving and how is that benefiting you?** The small number of users available per license. **Official Response from Rossy Hernandez:** > Thank you for sharing your detailed feedback! We’re thrilled to hear that you find myLIMS comprehensive and easy to use — especially that the platform helps you manage everything from sample data to inventories and even email integration. We also appreciate your constructive suggestions. Bulk data entry and user-level customization are areas we know can add real value, and I’ve shared your comments with our product team so they can factor them into upcoming enhancements. Your input helps us continue improving Confience so it saves you time and adapts to your workflows. Thanks again for being part of the Confience community! ### 5. Exceptional Partnership and Ease of Use **Rating:** 5.0/5.0 stars **Reviewed by:** César A. | Gerente de laboratório **Reviewed Date:** August 20, 2025 **What do you like best about Confience?** I appreciate the user-friendly interface of MyLims, which makes the software easy to use and learn. The ability to control all laboratory data, from chemical analyses to inventory, is essential for maintaining organization. Additionally, the exceptional partnership and support I receive from Confiança are valuable, especially in difficult times, ensuring that the focus is on problem-solving. The software also complies with ISO 17025 standards, which is crucial for laboratory operations. **What do you dislike about Confience?** I would focus on developing an app that could be used on a mobile phone. This is extremely useful and, for me, it is essential to have this functionality. Furthermore, I think some services could be offered at no cost to the customer. **What problems is Confience solving and how is that benefiting you?** The Mylims of Trust is an easy-to-use tool that facilitates the control of laboratory data and complies with the 17025 standards, providing practicality in operation and ensuring reliability in customized solutions during difficult times. **Official Response from Rossy Hernandez:** > Thank you for your thoughtful review! We’re delighted to hear that myLIMS is helping you maintain full control of your laboratory data while supporting compliance with ISO 17025 — and even more so that you value the partnership and support our team provides. Ensuring labs can stay organized and focused, even in challenging times, is exactly what we aim for. We also appreciate your suggestions around mobile accessibility and service options. Expanding functionality through mobile is an exciting area we’re exploring, and your feedback reinforces its importance. Your input helps us prioritize what matters most to our customers. We’re grateful to have your trust and look forward to continuing to support your lab’s success. ### 6. MyLims is an excellent idea poorly executed **Rating:** 2.0/5.0 stars **Reviewed by:** Kathleen B. | Key Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Confience?** Allows you to make quotes comfortably, but it has a lot of unexplored potential. **What do you dislike about Confience?** I don't like that it's not possible to edit analyses in bulk like in the "quick edit" section in information. The topic of mass unpublishing could be further enhanced, and in general, everything already available but for modifying many samples at the same time, since larger companies have greater requirements and editing samples one by one takes us a lot of time. **What problems is Confience solving and how is that benefiting you?** It allows us to send more formal and serious quotes. **Official Response from Rossy Hernandez:** > Thank you for sharing your experience with myLIMS. We’re glad to hear that the quoting functionality has been helpful for giving your clients more formal and professional proposals. We also appreciate your thoughtful feedback on bulk editing and mass actions. We understand how important these features are for larger laboratories where efficiency at scale is critical. Your input is very valuable, and we’ve shared it with our product team as we continue enhancing myLIMS to better support growing labs. At Confience, we’re committed to continuous innovation so the platform evolves with your needs — making processes faster, more flexible, and more powerful over time. Thank you for helping us improve. ### 7. New Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Confience?** The advantage of being able to have a process flow, in addition to configuring even complex operations within a system, as well as being able to have traceability of laboratory procedures. **What do you dislike about Confience?** The system, despite being much easier, the topic would be for the normative example case in Peru, we have to comply with several documents that help with audits, as well as the agenda. I feel that the resource is fine, but why not attach that to the samples, for example: the equipment from planning, checklists, etc. It could improve the experience. Since the frequency of use of these cases is daily, for example. The case of control charts, for example: it would be good if two results could be evaluated and compared. This would be useful for microbiological, environmental, and hydrobiology cases. **What problems is Confience solving and how is that benefiting you?** In my experience, one of the main problems we face is the configuration of methods in MyLIMS, especially when they require specific calculations (RPD, Horwitz, averages, etc.) that do not always align with the standards, leading to inconsistencies and reprocessing. There are also challenges in adequately reflecting duplicates, blanks, and commercial sample results within the workflow, as well as in standardizing final reports across areas. Having the support of Confience would benefit me by automating calculations, ensuring traceability at each stage, reducing errors in report issuance, and guaranteeing compliance with regulatory requirements, thus optimizing efficiency and confidence in the results. **Official Response from Rossy Hernandez:** > Thank you for taking the time to share such a comprehensive review. We’re very glad to hear that myLIMS helps you configure complex operations, manage workflows, and ensure full traceability of your lab procedures. It’s rewarding to know the system is supporting your compliance efforts and daily operations. We also greatly value your constructive feedback. Your points about attaching supporting documents to samples, enhancing control chart comparisons, and streamlining method configuration with specific calculations are excellent insights. These are exactly the kinds of improvements that can make a real difference for labs working in highly regulated environments like Peru. At Confience, we’re committed to continuous innovation so myLIMS evolves with your needs — automating calculations, strengthening compliance, and making daily use more seamless. Feedback like yours helps us prioritize features that improve efficiency and confidence in results. Thank you for trusting Confience to support your laboratory’s work. ### 8. Confidence, excellence in service and support **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan M. | Coordenador de Laboratório e Gestor de Sistemas, Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Confience?** The services provided by Confience are of extreme excellence, we use the myLims system and have a great experience with the performance and support. **What do you dislike about Confience?** I believe that the client portal is still a bit confusing for the clients we serve, as we have a significant demand requesting support to deal with it. **What problems is Confience solving and how is that benefiting you?** The myLims system from Confience assists us in managing the laboratory from the initial customer service moment in the preparation of commercial proposals to the delivery of the service in the form of analysis reports. **Official Response from Rossy Hernandez:** > Thank you for your kind words! We’re delighted to hear that you’re having a great experience with myLIMS and that both the system performance and our support team have met your expectations. It means a lot to know Confience is helping you manage everything from proposals to final reports with confidence. We also appreciate your feedback on the customer portal. We know how important it is to make the experience smooth not only for labs but also for their customers, and your input will help us refine and improve this area. Thank you for trusting Confience — we’re proud to support your lab’s work every step of the way. ### 9. It's good although it can improve **Rating:** 3.5/5.0 stars **Reviewed by:** Jose V. | Ejecutivo de ventas, Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Confience?** It is a user-friendly platform with periodic optimizations in its functioning. **What do you dislike about Confience?** The server intermittency and crashes with error messages. Also, error messages without the occurrence of this. **What problems is Confience solving and how is that benefiting you?** Quick implementation. Temporary errors. Fast support. **Official Response from Rossy Hernandez:** > Thank you for your review! We’re happy to hear that you find Confience user-friendly and that ongoing optimizations and quick implementation have been valuable for your lab. It’s also great to know that our support team has been able to assist you quickly when needed. We also appreciate your feedback on server intermittency and error messages. Reliability is a top priority for us, and our team is working continuously to strengthen performance and reduce interruptions. Your comments help us focus on what matters most for our users. At Confience, we’re committed to ongoing innovation to ensure myLIMS keeps getting faster, more reliable, and more adaptable to your needs. Thank you for helping us get there. ### 10. Innovation and reliability **Rating:** 5.0/5.0 stars **Reviewed by:** Jerri T. | Diretor Comercial, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2025 **What do you like best about Confience?** Traceability, innovation, and reliability **What do you dislike about Confience?** No notes for uses of this resource. **What problems is Confience solving and how is that benefiting you?** Automated and reliable management. **Official Response from Rossy Hernandez:** > Thank you for your review! We’re glad to know that you value the traceability, innovation, and reliability that myLIMS brings to your lab operations. It’s also great to hear that automated and reliable management is making a positive impact on your work. We truly appreciate your feedback and your trust in Confience. ### 11. Good implementation, poor support service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mining & Metals | Enterprise (> 1000 emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Confience?** The practicality, agility of the system, and the possibility of expanding tools **What do you dislike about Confience?** The ticketing system is slow, lacking quick contact for resolving simple issues. It would be interesting to have contacts to present new features after the initial implementation because myLIMS does not always go live with all the functionalities it can provide. **What problems is Confience solving and how is that benefiting you?** Reliability, quality controls, and information management **Official Response from Rossy Hernandez:** > Thank you for sharing your experience with us. We’re glad to hear that you value the practicality, agility, and scalability of myLIMS, as well as the reliability and quality controls it brings to your lab operations. We also appreciate your honest feedback on support. You’re right — timely responses and proactive follow-ups on new features are key to getting the most out of myLIMS. We’re working on ways to improve both the speed of ticket resolution and ongoing customer engagement beyond implementation, so your comments are very valuable to us. Thank you for helping us improve, and for trusting Confience to support your laboratory. - [View Confience pricing details and edition comparison](https://www.g2.com/products/confience/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-20+18%3A30%3A14+-0500&secure%5Bsession_id%5D=8df7cfe3-f4cc-4cfd-a126-b0250515dce6&secure%5Btoken%5D=24abb3ac879bb31b5e83feaa47ff06209b61efc4c82849d77f582bbf3109db95&format=llm_user) ## Confience Integrations - [Contaazul](https://www.g2.com/products/contaazul/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) ## Confience Features **Lab Informatics** - Instrument Management - ELN Support - Workflow Management - Billing Management **Chain of Custody** - Sample Management - Data Warehouse - Inventory Management - Document Management - QA/QC **Agentic AI - LIMS** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Decision Making ## Top Confience Alternatives - [SciNote](https://www.g2.com/products/scinote/reviews) - 4.2/5.0 (303 reviews) - [CrelioHealth LIMS](https://www.g2.com/products/creliohealth-for-diagnostics-product/reviews) - 4.7/5.0 (250 reviews) - [SciSure (formerly known as eLabNext and SciShield)](https://www.g2.com/products/scisure-formerly-known-as-elabnext-and-scishield/reviews) - 4.2/5.0 (193 reviews)