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Wilmac Continuity WFM

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Wilmac Continuity WFM is the first AI-powered workforce management platform purpose-built for PSAPs. It automates scheduling workflows, reporting, and forecasting through Agentic AI “Mac”, eliminating the challenges of manual scheduling and ensuring every shift is covered. By saving time and increasing efficiency, it allows supervisors to focus on managing the center instead of being bogged down by administrative tasks. Wilmac Continuity WFM adapts to the urgency of dispatch environments with automated shift management, time-off requests, and schedule auto-fill. It provides real-time visibility, streamlines operations, and helps communication centers stay efficient, compliant, and mission-ready 24/7, ultimately better serving their community.

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