[ Willdesk Reviews ](https://www.g2.com/products/willdesk/reviews) [ Willdesk Reviews ](https://www.g2.com/products/willdesk/reviews) # Willdesk Pricing Overview [Editedit](https://my.g2.com/willdesk/pricings) ## Willdesk Pricing Key Insights Last updated on Jul 30, 2026 * * * Willdesk offers **3 pricing editions** , starting from **$0** to **$89.87**. Willdesk pricing tiers are designed to support different usage levels and team sizes. Compare the Willdesk pricing table below to figure out the best fit for your needs. Some plans may require you to contact **Willdesk** for **custom pricing**. * * * Free — $0 / 20 conversation Per Month Basic — $16.90 / 100 conversation Pro — $89.87 / 1000 conversation Rated 4.9 / 5 \*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller. Free Free 20 conversation Per Month - Unlimited agent seats - 1 store - 20 conversations - Order track 20 orders - Live Chat - Messenger, Instagram, Whatsapp - Email intagration, Contact form - Macro, Quick response - Help center unlimited articles - Shopify deep Integrations Show More Basic Starting at $16.90 100 conversation $12 per extra 100 conversations $4 per extra 100 tracking orders - All Free features,plus: - 1 store - 100 conversations - Order track 100 orders - Automation bot, rules - FAQ domain customization - Add-on WhatsApp charges $10 per 50 conversations - FAQ premium templates - Synchronize user with Shopify - Tagging users or conversations Show More Pro Starting at $89.87 1000 conversation $12 per extra 100 conversations $4 per extra 100 tracking orders - All Basic features,plus: - 5 stores - 1000 conversations - Order track 1000 orders - Add-on WhatsApp charges $10 per 50 conversations - Customer success manager Show More Pricing information for Willdesk is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Willdesk must be conducted with the seller. Pricing information was last updated on October 10, 2024 Show More ## Willdesk Pricing FAQs Generated using AI Is Willdesk free, or does it offer a free trial? Yes. According to G2 data, Willdesk offers a free plan with limited features. Users can upgrade to paid plans for additional capabilities. Visit the seller's official pricing page to compare plan options and features. How much does Willdesk cost in 2026? According to G2 data, Willdesk pricing in 2026 starts at $16.90 and can reach $89.87 depending on the selected plan. Pricing may vary based on billing terms or usage, so users should review the Willdesk's official pricing page for the most current details. Who is Willdesk pricing best suited for? Willdesk's pricing is best suited for small Shopify merchants, particularly in retail, apparel, cosmetics, and consumer electronics. G2 reviewers in these segments consistently praise the free and Basic tiers for enabling customer support without large budgets or dedicated teams. New store owners with limited funds gravitate toward the free plan, while growing single-store operations benefit from Basic at $16.90/month for automation and tagging. The Pro tier at $89.87/month fits merchants managing up to 5 stores with higher conversation volumes. A single Mid-Market reviewer in electronics also found Willdesk viable, though bulk ticket handling gaps were noted. What are the key differences between the free and paid versions of Willdesk? Willdesk's free tier supports unlimited agents but caps usage at 1 store, 20 conversations, and 20 tracked orders. It includes live chat, Messenger, Instagram, WhatsApp, email integration, macros, and unlimited FAQ articles. G2 reviewers note the free plan allows meaningful widget customization and FAQ setup without requiring an upgrade. Willdesk's paid plans unlock automation bots, rules, FAQ domain customization, premium templates, Shopify user sync, and conversation tagging starting at $16.90/month for Basic. The Pro tier at $89.87/month adds 5-store support and a customer success manager. Overage charges apply on paid tiers at $12 per 100 extra conversations. Is Willdesk considered good value for its pricing? G2 reviewers rate Willdesk at 4.5–5.0 stars across retail, apparel, cosmetics, and electronics segments, signaling strong satisfaction relative to cost. Small business owners repeatedly cite the free plan's customization, FAQ widget, and multi-channel integrations as outsized value for new or budget-constrained stores. However, a few G2 users flag pricing as a sticking point, particularly when AI features are added, with one reviewer noting the combined monthly cost feels steep. Overall, Willdesk's pricing structure on G2 reflects a strong value proposition for Shopify-native small businesses, with the free tier delivering meaningful utility and paid tiers offering automation and multi-store support at competitive entry points. ## Top-Rated Alternatives [ ![Gorgias](https://images.g2crowd.com/uploads/product/hd_favicon/f2ea93430628f5d7db1467087af9ec37/gorgias.svg "Gorgias") Gorgias 4.6/5(565) ](https://www.g2.com/products/gorgias/reviews) [ ![Tidio](https://images.g2crowd.com/uploads/product/hd_favicon/5a3c39079f10e3e53bd18da51a13870e/tidio.svg "Tidio") Tidio 4.6/5(1,957) ](https://www.g2.com/products/tidio/reviews) [ ![Zoho Desk](https://images.g2crowd.com/uploads/product/hd_favicon/a802fffb70d9aa2eac634f166fa8b824/zoho-desk.svg "Zoho Desk") Zoho Desk 4.4/5(7,814) ](https://www.g2.com/products/zoho-desk/reviews) [ View All Alternatives ](https://www.g2.com/products/willdesk/competitors/alternatives) ## Willdesk Alternatives Pricing The following is a quick overview of editions offered by other [Help Desk Software](https://www.g2.com/categories/help-desk) | ![Gorgias](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d31969d015a70a6732b2b1fd3e42c2f3/gorgias.png) [Gorgias](https://www.g2.com/products/gorgias/reviews) ##### Starter | $10.00 | Includes 50 tickets/mo, +$0.40 for each extra ticket - Unlimited users - Facebook & Instagram integrations - Live chat & chat campaigns - Macros and rules - Add up to 150 integrations - Satisfaction survey - Voice & SMS (1 number) - Self onboarding - Shopify integration - BigCommerce integration [Show More](javascript:void(0);) | | ![Tidio](https://images.g2crowd.com/uploads/product/image/small_square/small_square_bfc6540ec12016f4e1bebfc7c9c1030e/tidio.png) [Tidio](https://www.g2.com/products/tidio/reviews) ##### Free | FreePer Month | For solo entrepreneurs. Free forever. No credit card requried. - 50 Handled Conversations - Live Chat - Help Desk - Social media integrations - 50 Lyro AI conversations (one-time) - 100 Flows visitors reached [Show More](javascript:void(0);) | | ![Zoho Desk](https://images.g2crowd.com/uploads/product/image/small_square/small_square_64053aa8e6f62c8428f8fab92ee1c9d3/zoho-desk.jpg) [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) ##### FREE | $0.00 | Completely Free upto 3 agents - Email Ticketing - Customer Management - Private Knowledge Base - Multi Language Help desk - Mobile Apps - 24\*5 Email Support - Help Center - Predefined SLAs - Macros [Show More](javascript:void(0);) | Various alternatives pricing & plans Pricing information for the above various Willdesk alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller. ## Willdesk Pricing Reviews (2) ![Verified User in Consumer Electronics](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Electronics") AC Verified User in Consumer Electronics Small-Business (50 or fewer emp.) 3/5/2025 More Options - "User Friendly" 5/5 What do you like best about Willdesk? Been looking for a helpdesk and ticketing system, some are way too pricy (excluding AI feature) until i found willdesk. I find it to be user friendly and straight forward. The support is also impressive. I will recommend surely. It is very easy to integrate and implement in our store with a lot of features that are available for free. Review collected by and hosted on G2.com. What do you dislike about Willdesk? I wouldn't really be able to tell you what i do not like about willdesk as i am only just using the app for less that 2 days now. So, far i have no reason to complain except that the monthly price for the software plus the AI is quite pricy. Review collected by and hosted on G2.com. What problems is Willdesk solving and how is that benefiting you? Willdesk is making customer service automated without the agents monitoring the live chat 24/7. They provide an AI for that purpose. This is a great feature and helps a lot in managing customers requests Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Todor K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Todor K.") TK Todor K. Entrepreneur Small-Business (50 or fewer emp.) 2/27/2025 More Options - "Excellent service" 4.5/5 What do you like best about Willdesk? The team is eager to help! And the team is proficient. Review collected by and hosted on G2.com. What do you dislike about Willdesk? So far none. This is the price that sometimes stops some clients. Review collected by and hosted on G2.com. What problems is Willdesk solving and how is that benefiting you? Direct contact with clients and its quick response. Review collected by and hosted on G2.com. 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