--- title: WhosOn Reviews meta\_title: 'WhosOn Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 10 reviews by the users' company size, role or industry to find out how WhosOn works for a business like yours. aggregate\_rating: rating\_value: 3.8 review\_count: 10 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # WhosOn Reviews & Product Details WhosOn is a hosted or on-premises live chat solution that comes complete with real-time visitor tracking and analytics. WhosOn has been a leader in the live chat space for 15 years, and is a time-tested, ever-enriched solution. Today, WhosOn is the longest provider of chat in the UK and an established international brand. It is used in over 50% of the world’s countries, across six continents and in many different industries and languages. Setting WhosOn apart its is advanced scale and security. WhosOn comes complete with an extensive range of configurable functionality, which minimises the need for customisation and gives customers control over their solution. Importantly, WhosOn also has flexible deployment options; supporting on-premise, cloud, or hybrid implementations. Plus, the software offers extensive features and integrations that make it one of the more robust solutions in the market. WhosOn has a web analytics suite. It comes with fully-featured help desk and agent performance management options. It provides out of the box sentiment analysis. And it also has the most advanced real-time translation offering in the live chat software space. These features are still only scratching the surface. To try it for yourself, take out a free trial today: https://www.whoson.com/free-trial/ * * * Seller [Parker Software](https://www.g2.com/sellers/parker-software) Discussions [WhosOn Community](https://www.g2.com/products/whoson/discuss) Languages Supported Afrikaans, Arabic, Bengali, Bulgarian, Catalan, Czech, Welsh, Danish, German, Greek, English, Estonian, Basque, Persian, Finnish, French, Irish, Gujarati, Hebrew, Hindi, Croatian, Hungarian, Armenian, Indonesian, Icelandic, Italian, Japanese, Georgian, Central Khmer, Korean, Latin, Latvian, Lithuanian, Malayalam, Marathi, Macedonian, Mongolian, Malay, Nepali, Dutch, Norwegian, Punjabi, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Albanian, Serbian, Swahili, Swedish, Tamil, Tatar, Telugu, Thai, Turkish, Ukrainian, Urdu, Uzbek, Vietnamese, Chinese (Simplified), Tibetan, Fijian, Maltese, Maori, Samoan, Tonga (Tonga Islands), Xhosa Overview by Howard Williams (Commercial Director at Parker Software) Show More ## Pricing Pricing provided by WhosOn. ### WhosOn on-premises edition $46 per month ### WhosOn cloud edition $33 per month [ View More Pricing Information ](https://www.g2.com/products/whoson/pricing) ## Top-Rated Alternatives [ ![Freshdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshdesk") Freshdesk 4.4/5(3,756) ](https://www.g2.com/products/freshdesk/reviews) [ ![LiveAgent](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "LiveAgent") LiveAgent 4.5/5(1,538) ](https://www.g2.com/products/liveagent/reviews) [ ![LiveChat](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "LiveChat") LiveChat 4.5/5(810) ](https://www.g2.com/products/livechat/reviews) [ View All Alternatives ](https://www.g2.com/products/whoson/competitors/alternatives) ## User Insights Average based on 10 real user reviews. [Log in to unlock pricing and user insights](/login) KC Kevin C. Software Consultant Mid-Market (51-1000 emp.) 8/16/2019 "Who's On Review" 4.5/5 What do you like best about WhosOn? Very simple to use system for chatting with customers/prospects from our website. Review collected by and hosted on G2.com. What do you dislike about WhosOn? Even if I select the "keep me logged in" tab, the who's on platform logs me out and I have to re-login frequently. Review collected by and hosted on G2.com. What problems is WhosOn solving and how is that benefiting you? Answering questions quickly via chat with prospects and customers Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Sara A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sara A.") SA Sara A. Team Leader at Enamel I, PaintShop Small-Business (50 or fewer emp.) 1/26/2019 "Best Live Chat for your customers" 4.5/5 What do you like best about WhosOn? Pre-chat survey, to gather valuable customer data and give relevant support Post-chat survey, to ascertain service quality and satisfaction Reports on post-chat survey fields, to collate and capitalise on insights Automatic keyword detection, to speed up response windows Ready-made answers launched within the chat window, to eliminate manual re-typing Categorised, access-controlled canned responses, to suit each user’s needs Predictive text, to send the most relevant recent response within 3 strokes of the keyboard Recommended chat answers, to reply intuitively and immediately Preset messages, to insert a personalised greeting with a single click Review collected by and hosted on G2.com. What do you dislike about WhosOn? One of the big drawbacks is the lack of customization to make the chat more integrated into the web page, which sometimes makes it less cohesive and more artificial. Review collected by and hosted on G2.com. What problems is WhosOn solving and how is that benefiting you? Automatic language detection, to improve the customer journey Live, two-way language translation, to remove communication barriers Support for 60 languages, to open our website to the world Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite FF Frank F. Mid-Market (51-1000 emp.) 9/5/2018 "Whose On Helps Broaden Client Support Avenues" 5/5 What do you like best about WhosOn? Allows our support representatives to effectively multitask by providing chat support while working on other tasks. Review collected by and hosted on G2.com. What do you dislike about WhosOn? Limitation on active users that can use the application at one time. May be a licensing issue. Review collected by and hosted on G2.com. Recommendations to others considering WhosOn: WhoOn was the first product of its kind that we've implemented and it has so far been a success. Review collected by and hosted on G2.com. What problems is WhosOn solving and how is that benefiting you? Real-time client support via WhosOn chat. This allows us to problem solve with clients who are not available to request phone via support, e-mail or other methods. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite MM Montana M. Administration Hospital & Health Care Mid-Market (51-1000 emp.) 1/20/2019 "Customer support" 5/5 What do you like best about WhosOn? The ability to be able to use this to chat with customers/guest of the business website and also chat with coworkers. Review collected by and hosted on G2.com. What do you dislike about WhosOn? There’s honestly nothing that I dislike about this. Review collected by and hosted on G2.com. What problems is WhosOn solving and how is that benefiting you? Customer questions or concerns, just depending on what they have to ask. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Internet](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Internet") CI Verified User in Internet Small-Business (50 or fewer emp.) 12/5/2018 "Ticks all the boxes and more" 5/5 What do you like best about WhosOn? Excellent UK support and integrated customer sentiment analysis. One of the easier web chat systems to use for agents. Review collected by and hosted on G2.com. What do you dislike about WhosOn? Not a reflection on the software but live chat can be a time consuming channel at times when you are small business. Review collected by and hosted on G2.com. What problems is WhosOn solving and how is that benefiting you? A simple, straightforward application that opened up another contact channel for my customers. Allows for better customer service quickly in a digital world. As an digital agency have recommended this company to a number of my clients. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Internet](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Internet") AI Verified User in Internet Small-Business (50 or fewer emp.) 8/28/2018 "WhosOn for Client Support" 2.5/5 What do you like best about WhosOn? It's always being updated and seems to be simple for the team to navigate. Review collected by and hosted on G2.com. What do you dislike about WhosOn? The default chat settings for operators are not ideal for our team, so we do have to go through the hassle of ensuring everyone has the correct settings, especially in terms of availability when seemingly idle. Review collected by and hosted on G2.com. Recommendations to others considering WhosOn: Straightforward and popular system. Review collected by and hosted on G2.com. What problems is WhosOn solving and how is that benefiting you? It allows us to connect with clients, especially when phone lines are busy. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") UA Verified User in Automotive Enterprise (\> 1000 emp.) 1/25/2019 "Great enough" 3.5/5 What do you like best about WhosOn? I like how easy and functional is, it is very intuitive to use Review collected by and hosted on G2.com. What do you dislike about WhosOn? Someimes it gets stuck and i have to wait. It should be more fluent Review collected by and hosted on G2.com. What problems is WhosOn solving and how is that benefiting you? Easy comunication Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Mid-Market (51-1000 emp.) 5/30/2018 "Sufficient software for chats" 3.5/5 What do you like best about WhosOn? Straightforward for chatting with people on your website. Review collected by and hosted on G2.com. What do you dislike about WhosOn? The support is poor and we have had multiple issues with it locking people out for no reason. Review collected by and hosted on G2.com. Recommendations to others considering WhosOn: Look at their latest version and compare to multiple competitors. Review collected by and hosted on G2.com. What problems is WhosOn solving and how is that benefiting you? It allows us to communicate with people we otherwise would not get to chat with. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Verified User in Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Real Estate") UR Verified User in Real Estate Mid-Market (51-1000 emp.) 10/17/2017 "Real Estate Agent" 4/5 What do you like best about WhosOn? The fast connection, easy to use and install. I'm from a technical background so this was easy for me. Review collected by and hosted on G2.com. What do you dislike about WhosOn? This is a great app, not a good fit for my organization. Due to pricing most agents in my company are not willing to move forward with the purchase. Review collected by and hosted on G2.com. What problems is WhosOn solving and how is that benefiting you? None at this time. Due to pricing most agents in my company are not willing to move forward with the purchase. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Wholesale](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Wholesale") UW Verified User in Wholesale Mid-Market (51-1000 emp.) 12/21/2016 "Not Great." 0/5 What do you like best about WhosOn? I like that it can be embedded into my company's website. I also like that it provides the customer's account number when a chat request pops up. Review collected by and hosted on G2.com. What do you dislike about WhosOn? I dislike that it barely functions as a chat program. I imagine it probably has better functionality if used where multiple operators were able to pick up a chat request, but as a one-on-one program, even AOL instant messenger was more functional. You cannot copy/paste conversations, although you can save them. They do not get automatically archived; you have to manually save them. You cannot pick up a chat request after a certain amount of time. It runs slowly on anything but the best computers. Review collected by and hosted on G2.com. Recommendations to others considering WhosOn: This is probably a good program for those who would like to have multiple users able to pick up a chat, like with a help line or something. However, as a direct way for dedicated customers to get ahold of you, it is severely lacking. Review collected by and hosted on G2.com. What problems is WhosOn solving and how is that benefiting you? It does allow customers to quickly get questions answered from the website. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ## Questions about WhosOn? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about WhosOn ](https://www.g2.com/products/whoson/discussions/new) GU Guest User What is WhosOn used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-whoson-used-for) [ View all Discussions ](https://www.g2.com/products/whoson/discuss) ## Pricing Options Pricing provided by WhosOn. ### WhosOn on-premises edition $46 per month ### WhosOn cloud edition $33 per month [ View More Pricing Information ](https://www.g2.com/products/whoson/pricing) ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[Customer Self-Service](https://www.g2.com/categories/customer-self-service) ##### Explore More [Which pharmacy management systems deliver patient counseling tools without vendor lock-in?](https://www.g2.com/discussions/which-pharmacy-management-systems-deliver-patient-counseling-tools-without-vendor-lock-in)[Which eTMF platforms offer real-time collaboration and shared access controls enabling simultaneous multi-site training and document management without version conflicts?](https://www.g2.com/discussions/which-etmf-platforms-offer-real-time-collaboration-and-shared-access-controls-enabling-simultaneous-multi-site-training-and-document-management-without-version-conflicts%20)[Top platforms for securing container images](https://www.g2.com/discussions/what-are-the-top-platforms-for-securing-container-images) [What file reader software has the most intuitive user interface and fastest learning curve?](https://www.g2.com/discussions/what-file-reader-software-has-the-most-intuitive-user-interface-and-fastest-learning-curve)[Most secure password app for companies](https://www.g2.com/discussions/most-secure-password-app-for-companies-which-one-stands-out)[Expert opinions on the best session replay software](https://www.g2.com/discussions/expert-opinions-on-the-best-session-replay-software) [Show MoreShow Less](javascript:void(0);)