[ Whippy Reviews ](https://www.g2.com/products/whippy/reviews) [ Whippy Reviews ](https://www.g2.com/products/whippy/reviews) # Whippy Features ##### ## Platform (15) Customization Allows administrators to customize to accommodate their unique processes. Includes ability to create custom objects, fields, rules, calculations, and views. Integration APIs Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc with other software applications. Internationalization Enables users to view and transact business with the same content in multiple languages and currencies. User, Role, and Access Management Grant access to select data, features, objects, etc. based on the users, user role, and groups. Dashboards Creates dashboards to track information like open positions, current headcount, and recruiting pipeline. Optimization Optimizes marketing campaigns for mobile devices. Integrations - Mobile Marketing Integrates advertising/campaigns into mobile applications, games, and mobile browsers. Internationalization Facilitates global text message and mobile marketing campaigns. Live chat Provide tools for live chat on one's website. Integrations Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools. Branding Has the ability to customize look and feel of chatbot to match` company branding. Analytics Gives user the ability to analyze conversations with the chatbot and see its performance. A/B testing Allows users to test the efficacy of various responses through A/B testing. Role-based access Allows for varying access to chatbot and admin settings, depending on user, their role, etc. Collection of information Can collect and store information from interlocators, such as email, phone number, etc. Show More ##### ## Analysis (4) Application Attribution Attributes app installs to the marketing campaigns and media sources that drove it. Campaign Analysis Measures impact and effectiveness of mobile marketing campaigns. Uninstall Tracking Measures user-level uninstall insights. Custom Dashboards Creates custom data views to suit every team member's needs. Show More ##### ## Campaigns (6) Proximity Marketing Collects geo-location data on mobile users to customize relevant campaigns. Push Notifications Pushes notifications or text messages to mobile devices Bulk SMS Provides templates for mass mobile messaging campaigns Two-Way Text Messaging Facilitates two-way text messaging to encourage consumer engagement and loyalty Email Campaigns Personalizes and optimizes email mobile marketing campaigns. Audience Segmentation Identifies the most granular audience segments based on actions, inactions, and user properties. Show More ##### ## Engagement (1) Coupons and Promotions Sends out coupons and promotions to reward and entice mobile device users. Show More ##### ## Basic Communication (6) Phone Calls Enables users to place phone calls over the internet. Video Calls Enables users to place video calls over the internet. Instant Messaging Enables users to send instant messages over the internet. Screen Sharing Enables users to share screens over the internet. Conference Calls Enables multiple users to make phone or video calls over the internet at once. Desk-to-Desk Calls Enables users to contact one anothers through mobile phones and landlines. Show More ##### ## Advanced Features (3) Hold Music Offers users the option to play music for contacts who are on hold. Automated Attendants Offers users the option to set up an automated attendant to field calls and information when employees are unavailable. VOiP Number Offers users a unique number that can be dialed from anywhere. Show More ##### ## Access (3) Software Pairing Allows users to download the tool as an add-on to subscriptions to specific services such as Outlook 365. Browser Extension Allows users to download the tool along as an extension to their browser of choice. Individual Download Requires users download the software on its own. Show More ##### ## Core Conversational Capabilities - AI Chatbots (3) Controlled LLM Response Generation Uses LLMs to generate dynamic responses within defined boundaries and business-safe content rules. Context Maintenance Within Sessions Maintains context across user turns in a single session to provide coherent, relevant responses. Natural Language Understanding & Intent Inference Understands varied user phrasing and infers intent without relying solely on keywords or scripts. Show More ##### ## Task & Flow Management - AI Chatbots (2) Scripted Dialogue & Decision Tree Support Supports building conversational flows using predefined paths, rules, and decision trees. Fallback Responses for Unknown Queries Provides fallback messages or guidance when the bot cannot understand or fulfill a query. Show More ##### ## Basics (3) Reporting Provides analytics tools that reveal important business metrics and track progress. Interoperability Connects to external systems and applications as needed to complete team workflows. Performance Is consistently available (uptime) and allows users to complete tasks reliably. Show More ##### ## Additional Functionality (3) Dashboard Has a centralized dashboard for users to interact with Cloud Provides a cloud based version of the platform Mobility Is accessible from a mobile device and by users on the go. Show More ##### ## Content (2) Automation Automates some or all operation related tasks File Sharing Provides robust sharing options for communication with both internal and external stakeholders. Show More ##### ## Text Messaging (8) Bulk SMS Enables users to send mass text message campaigns Two-Way Text Messaging Facilitates two-way text messaging to encourage consumer engagement and loyalty Text Scheduler Provides the ability to schedule single or bulk text messages to recipients on a specific date and time Automatic Replies Provides automatic text message replies to recipients Automatic URL Shortening Provides automatic URL shortening to use less characters via text MMS Marketing Sends out multimedia via text messages, such as coupons, pictures, and audio Personalization Offers features for personalizing text messages based on customer information or past behavior Transactional SMS Allows users to establish automated workflows and triggers to deliver transactional text messages Show More ##### ## Productivity Tools (7) Notes Allows users to leave notes or comments on emails or relevant cases. Internal Discussion Provides a dedicated space or a thread feature that allows for long-form discussion. Assignments and Tasks Offer in-application assignment and task tracking functionality. Workflows Allows users to create and follow predetermined workflows attached to actions. Templates Allows users to create canned answers or templates for email responses. Integrations Integrates without outside software to provide additional functionality or pull information. Tagging System Provides a tagging system to allow users to sort emails by relevant subject. Show More ##### ## Analytics (7) Trends Analyzes trends in email content and resolution. Performance Tracking Tracks performance and productivity of users inside the application. Email Tracking Tracks email analytics like emails opened, how long the email was opened for, etc. Pipeline Dashboards Provides dashboards that enable tracking candidates through the recruiting process. Analytics Reports Generates analytics reports based on staffing data. Export/Import Exports and imports lead data to and from various formats like plain text, spreadsheets, etc. Reporting Supports basic data reporting which includes user engagement analysis, entry and exit statistics, referrer information, etc. Show More ##### ## Platform Functionality (4) Sourcing and Candidate Identification Search broad candidate pool to recruit passive talent Job Posting Ability to post job descriptions and allow candidates to apply within software or on company's website. Interview Scheduling Coordinates interview scheduling via email, phone, or text Applicant Tracking Provides tools to track and analyze candidate applications throughout predetermined stages of the recruiting process. Show More ##### ## Recruiting and Onboarding (3) Sourcing and Candidate Identification Search broad candidate pool to recruit passive talent Interview Scheduling Coordinates interview scheduling via email, phone, or text Applicant Tracking Provides tools to track and analyze candidate applications throughout predetermined stages of the recruiting process. Show More ##### ## Deployment & Embedding - AI Chatbots (2) API Access for Business System Integration Provides API access to connect with proprietary business systems or internal data sources. Web Widget & SDK Embedding Offers embeddable widgets or SDKs for integration into websites, apps, or third-party tools. Show More ##### ## Admin & Configuration - AI Chatbots (1) No-Code Conversation Design Allows non-developers to configure and design chatbot flows via visual or no-code interfaces. Show More ##### ## Platform Basics (3) Interoperability Connects to external systems and applications as needed to complete team workflows. Performance Is consistently available (uptime) and allows users to complete tasks reliably. Integrations Offers a built-in applicant tracking system (ATS) or integrates with third-party ATSs. Show More ##### ## Platform Content (4) Digital Strategy Manages employer branding across mobile, digital, and social media. Candidate Relationship Management Offers a candidate relationship management (CRM) system to track and organize candidates across mobile, digital, and social media. Employer Branding Provides tools that help optimize employer branding on career sites, job portals, and employee testimonial pages. Social Recruiting Provides social recruiting tools, job distribution features, and candidate relationship management (CRM) capabilities. Show More ##### ## Platform Performance (3) Automation Automates some or all operation related tasks. File Sharing Provides robust sharing options for communication with both internal and external stakeholders. Reporting Provides analytics tools that reveal important business metrics and track progress. Show More ##### ## Platform Additional Functionality (2) Dashboard Has a centralized dashboard for users to interact with. Mobility Is accessible from a mobile device and by users on the go. Show More ##### ## SMS Platform (6) Reporting Provides pre-built or customizable performance reports Automation Automates tasks and features for added convenience White Label Offers a white labeling service for agencies or resellers to customize platform branding Text-to-Landline Text enables landline phones so users can receive text messages sent to an existing business number Short Codes Provides businesses with 5- to 6-digit short codes for running text marketing campaigns API Integration Facilitates the integration of text messaging into existing business applications through an SMS gateway API Show More ##### ## Responses (5) Customization Customize your chat workflows with rules and automations. Control Control who the chatbot converses with (and when). Route To Human Has the ability to connect interlocator with a human agent when the need arises. Menu bars Can provide interlocators with menus, through which they can choose a relevant response. Drip sequences Can send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion. Show More ##### ## Candidate Management (5) Automation Automates common recruiting tasks such as posting jobs, messaging candidates, and importing resumes. Filtering Enables advanced filtering of candidates or searches based on a variety of factors. Automated Matching Automates matching of candidates to open positions, based on each candidate’s qualifications. Resume Management Manages candidate resumes and extracts key information from resumes. Client Portal Client portal enables client companies to manage the staffing process, through actions such as creating job openings and sending feedback on candidates. Show More ##### ## Communication (3) Candidate Portal Candidate portal streamlines communication and enables candidates to apply for jobs. Job Posts Enables recruiters to publish job posts across multiple sites. Email Integration Integrates with email platforms to facilitate communications with applicants, including through automated notifications. Show More ##### ## Onboarding (2) Onboarding Manages onboarding with functions such as distributing new hire forms and tracking paperwork completion. Assessments Contains pre-screening assessment capabilities. Show More ##### ## Lead Monitoring (3) Features Provides features to create and manage lists of potential customers Performance Monitors form‚Äôs performance and contribution to the sales pipeline Identification Identifies the visitor, tracks the pages that they are visiting, and the time they are spending on each page Show More ##### ## Data Capture (4) Mobile Records leads using different types of devices Websites Captures form submissions from existing forms on websites or landing pages Social Media Captures leads across social media channels Data Captures measurable, real customer data gathered directly from a website Show More ##### ## Customization (4) Forms Creates custom lead capture forms for specific uses, such as an e-book download or email newsletter Personalization Changes colors, calls to action, or form length to personalize lead capture Templates Provides pre-configured templates that can be customized by users Integration Integrates with sales and marketing software solutions to transfer lead data between them Show More ##### ## Data (2) Reliability Ensures consistent performance, delivering reliable outputs based on user prompts. Data Security Implements stringent measures to protect user data and ensure privacy. Show More ##### ## Interaction (5) Complex Query Handling Shows adeptness in comprehending and responding to complex or multi-part queries. Natural Conversation Facilitates natural and human-like conversations, delivering engaging interaction experiences. Understanding Demonstrates a sophisticated understanding of both written and spoken user commands. Context Management Exhibits proficiency in maintaining and utilizing context throughout a conversation. Customizability Offers a high degree of customization to meet individual user or business requirements. Show More ##### ## Learning (2) User Interaction Learning Features robust learning mechanisms, improving responses over time based on past user interactions. Error Learning Showcases the ability to recognize, correct, and learn from its own mistakes. Show More ##### ## Content Generation (2) Creativity Displays creativity in generating diverse, interesting, and contextually relevant responses. Content Accuracy Produces content that is accurate, factually correct, and relevant to the user's query. Show More ##### ## System (4) API Flexibility Evaluates the chatbot's ability to provide flexible APIs for custom integrations and functionality expansions. Update Frequency and Utility Regularly receives updates that contribute to continuous improvement of the product. Cross-Platform Compatibility Assesses the chatbot's ability to function seamlessly across various platforms and devices. Software Integration Seamlessly integrates with other platforms or software systems, enhancing overall utility. Show More ##### ## Generative AI (2) AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. Show More ##### ## Platform Basics - VoIP Providers (6) PBX systems, VoIP Softphone Contains PBX & VoIP softphone that can be used within the VoIP business system. Call Management Manages incoming calls with features such as call forwarding, transferring, and routing. Network monitoring Supports real-time network monitoring via dashboards and alerts to identify and resolve issues. Integrations Enables integrations with communication and CRM platforms. Virtual PBX Provides compatibility with both hosted and virtual PBX solutions. SIP trunking services Supports SIP trunking services for local and long-distance calls. Show More ##### ## Voice Recognition - AI Voice Assistants (1) Voice Recognition Helps in understanding different accents, dialects, and speech patterns. Show More ##### ## Speech Synthesis - AI Voice Assistants (3) Speech Synthesis Helps to generate human-like speech responses. Customizable speech Provides customizable speech speed and intonation. Multiple voice actions Provides multiple voice options like gender, tone and style. Show More ##### ## Security and privacy - AI Voice Assistants (1) Encrypted communication Allows communications to be secure and authenticated. Show More ##### ## Compatibility - AI Voice Assistants (1) Cross platform compatibility Aids in syncing with multiple devices. Show More ##### ## Agentic AI - Lead Capture (2) Cross-system Integration Works across multiple software systems or databases Proactive Assistance Anticipates needs and offers suggestions without prompting Show More ##### ## Agentic AI - SMS Marketing (6) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - Recruiting Automation (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - Mobile Marketing (6) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - AI Chatbots (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - VoIP Providers (4) Autonomous Task Execution Capability to perform complex tasks without constant human input Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Proactive Assistance Anticipates needs and offers suggestions without prompting Show More ##### ## Agentic AI - Shared Inbox (2) Autonomous Task Execution Capability to perform complex tasks without constant human input Decision Making Makes informed choices based on available data and objectives Show More ##### ## Monitoring & Improvement - AI Chatbots (1) Feedback-Driven Response Optimization Enables tuning or updating chatbot behavior based on user feedback or admin input (non-live learning). Show More ##### ## Reliability & Safety - AI Chatbots (1) Guardrails & Content Controls Includes safeguards to restrict inappropriate responses and ensure compliant language use. Show More ##### ## AI Automation - SMS Marketing (1) AI SMS Uses AI to automate audience targeting, SMS message personalization, and performance optimization. Show More ##### ## AI Content Generation - SMS Marketing (1) AI SMS Use AI to generate personalizaed SMS copy for SMS campaigns Show More ## Top-Rated Alternatives [ ![Sense](https://images.g2crowd.com/uploads/product/hd_favicon/03e73f707b8da58e3696c61787011304/sense-sense.svg "Sense") Sense 4.5/5(567) ](https://www.g2.com/products/sense-sense/reviews) [ ![Avionté](https://images.g2crowd.com/uploads/product/hd_favicon/8fe01f9dfc755d2e476f3f55d11e1d50/avionte-avionte.svg "Avionté") Avionté 4.3/5(402) ](https://www.g2.com/products/avionte-avionte/reviews) [ ![Hiver in Gmail](https://images.g2crowd.com/uploads/product/hd_favicon/8c69adc63f75a8bf2fccd3ff0884f94f/hiver-in-gmail.svg "Hiver in Gmail") Hiver in Gmail 4.6/5(1,283) ](https://www.g2.com/products/hiver-in-gmail/reviews) [ View All Alternatives ](https://www.g2.com/products/whippy/competitors/alternatives) ##### Categories on G2 [ Lead Capture ](https://www.g2.com/categories/lead-capture)[ SMS Marketing ](https://www.g2.com/categories/sms-marketing)[ Chatbots ](https://www.g2.com/categories/chatbots) [ AI Chatbots ](https://www.g2.com/categories/ai-chatbots)[ VoIP Providers ](https://www.g2.com/categories/voip-providers)[ Candidate Relationship Management ](https://www.g2.com/categories/candidate-relationship-management)[ Recruiting Automation ](https://www.g2.com/categories/recruiting-automation)[ Recruitment Marketing ](https://www.g2.com/categories/recruitment-marketing)[ Shared Inbox ](https://www.g2.com/categories/shared-inbox)[ Mobile Marketing ](https://www.g2.com/categories/mobile-marketing)[ AI Voice Assistants ](https://www.g2.com/categories/ai-voice-assistants)[ Staffing ](https://www.g2.com/categories/staffing) Show More ##### Explore More [ What are the top-rated tools for real-time business messaging across teams? ](https://www.g2.com/discussions/what-are-the-top-rated-tools-for-real-time-business-messaging-across-teams)[ Which field service management tools integrate with the enterprise systems a company already has without requiring custom development? ](https://www.g2.com/discussions/which-field-service-management-tools-integrate-with-the-enterprise-systems-a-company-already-has-without-requiring-custom-development)[ Which release notes management platforms integrate seamlessly with existing enterprise systems? ](https://www.g2.com/discussions/which-release-notes-management-platforms-integrate-seamlessly-with-existing-enterprise-systems%20) [ Best experience management software for small businesses ](https://www.g2.com/discussions/best-experience-management-software-for-small-businesses)[ Which Salesforce document generation vendors are actually good for non-technical users in sales or ops who need to customize templates without calling a developer every time? ](https://www.g2.com/discussions/which-salesforce-document-generation-vendors-are-actually-good-for-non-technical-users-in-sales-or-ops-who-need-to-customize-templates-without-calling-a-developer-every-time)[ Pros and Cons Details ](https://www.g2.com/products/whippy/reviews?qs=pros-and-cons) Show More [ What are the top-rated tools for real-time business messaging across teams? ](https://www.g2.com/discussions/what-are-the-top-rated-tools-for-real-time-business-messaging-across-teams)[ Which field service management tools integrate with the enterprise systems a company already has without requiring custom development? ](https://www.g2.com/discussions/which-field-service-management-tools-integrate-with-the-enterprise-systems-a-company-already-has-without-requiring-custom-development)[ Which release notes management platforms integrate seamlessly with existing enterprise systems? ](https://www.g2.com/discussions/which-release-notes-management-platforms-integrate-seamlessly-with-existing-enterprise-systems%20) [ Best experience management software for small businesses ](https://www.g2.com/discussions/best-experience-management-software-for-small-businesses)[ Which Salesforce document generation vendors are actually good for non-technical users in sales or ops who need to customize templates without calling a developer every time? ](https://www.g2.com/discussions/which-salesforce-document-generation-vendors-are-actually-good-for-non-technical-users-in-sales-or-ops-who-need-to-customize-templates-without-calling-a-developer-every-time)[ Pros and Cons Details ](https://www.g2.com/products/whippy/reviews?qs=pros-and-cons)