Ann L.
AL
Ann L.
Owner
Small-Business (50 or fewer emp.)
"Exceptionally Easy to Use"
5/5
What do you like best about When I Work?

Very easy to use. Very menu driven so its easy to follow what to do next. Review collected by and hosted on G2.com.

What do you dislike about When I Work?

There is nothing that I dislike at present Review collected by and hosted on G2.com.

Response from Marcy F of When I Work
Edit edit

Hi Ann,

Marcy here from When I Work. Thank you for taking the time to leave this review and for your high praise of When I Work! We are delighted to hear that When I Work feels streamlined and makes scheduling your Shifts an easier task!

Thank you again for taking the time to provide this feedback!

Warmly,

Marcy

Verified User in Retail
AR
Verified User in Retail
Small-Business (50 or fewer emp.)
"Very user friendly and easy to use"
5/5
What do you like best about When I Work?

It’s is extremely easy to use, and very convenient for my staff to be able to have access to the schedule at anytime through the app. Review collected by and hosted on G2.com.

What do you dislike about When I Work?

It can sometimes be challenging having to tab through the User and Position view points, it would be easier if that information was in one place Review collected by and hosted on G2.com.

Response from Shab M of When I Work
Edit edit

Hi there,

Shab here from When I Work. We really appreciate your wonderful review!

We strive to build a tool that is easy to use and navigate, so we are happy to see that you are enjoying these aspects of the product.

Thank you for providing us with your suggestions regarding user and position views as well. We always look to customer feedback and suggestions when considering improvements to the product, so thank you for providing these!

Have a wonderful week!

Warmly,

Shab

Matt R.
MR
Matt R.
Owner
Small-Business (50 or fewer emp.)
"Effortless Scheduling"
5/5
What do you like best about When I Work?

Love the ease of scheduling employees and knowing their time in and out Review collected by and hosted on G2.com.

What do you dislike about When I Work?

Some of the work flows could be a little bit better Review collected by and hosted on G2.com.

Response from Marcy F of When I Work
Edit edit

Hi Vince,

Marcy here from the Care Team at When I Work. Thank you so much for taking the time to share your feedback!

I'm glad to hear that When I Work is making scheduling Shifts for your Employees easier. Also, thank you for providing this feedback that some workflows could be more intuitive.

Thank you again for taking the time to share your experience!

Warmly,

Marcy

Verified User in Education Management
AE
Verified User in Education Management
Small-Business (50 or fewer emp.)
"Convenient, Easy-to-Use App Experience"
4/5
What do you like best about When I Work?

The app version is convenient and easy to use. Review collected by and hosted on G2.com.

What do you dislike about When I Work?

It has glitches, and there are times when it isn’t working properly. Review collected by and hosted on G2.com.

Response from Marcy F of When I Work
Edit edit

Hi there,

Marcy here from When I Work. Thank you so much for taking time to leave us this feedback.

We are happy to hear that you are finding the app quick to pick up and use.

It sounds like you may be running into some unintended behaviors and our Care Team would be happy to take a closer look. If you would like, please feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/ and we will be happy to assist.

Have a wonderful day!

Warmly,

Marcy

Danielle S.
DS
Danielle S.
Program Director
Mid-Market (51-1000 emp.)
"User-Friendly Navigation, But Shift Drop Policy Needs Improvement"
2.5/5
What do you like best about When I Work?

How easy it is to navigate through the system Review collected by and hosted on G2.com.

What do you dislike about When I Work?

The fact the staff can drop a shift whenever without prior notice Review collected by and hosted on G2.com.

Response from Shab M of When I Work
Edit edit

Hi Danielle,

Shab here from When I Work. Thank you for providing us with your review!

It's awesome to see that you are finding When I Work easy to use and navigate.

Our team would love to assist you with shift drops; if you can, please submit a ticket to us at: https://help.wheniwork.com/submit-a-ticket/. We'd be happy to help!

Thank you again for taking the time to provide us with your experience.

Warmly,

Shab

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"User-Friendly and Efficient."
4/5
What do you like best about When I Work?

When I Work is user friendly for the workers, managers, and for HR. It provides what we need for hourly employees. Review collected by and hosted on G2.com.

What do you dislike about When I Work?

I wish that we could tailor When I Work more to fit our branding as an organization. Review collected by and hosted on G2.com.

Response from Marcy F of When I Work
Edit edit

Hi there,

Marcy here from the Care Team at When I Work. Thank you so much for taking the time to share your feedback! I'm happy to hear that the app is helpful for your whole team.

Making When I Work accessible and easy to use for all members of different teams is something we strive for, so it makes me glad to hear this is the case for you.

Also, thank you for providing this insight that you feel it could be more customizable for specific organizations' needs. We are always looking for ways to improve When I Work.If you would like to connect with us at https://help.wheniwork.com/submit-a-ticket/, we would be happy to discuss any particular features or customizations that you feel would be beneficial in more detail.

Thank you again for taking the time to share your experience!

Warmly,

Marcy

LC
Lisa C.
Assistant Hospital Manager
Small-Business (50 or fewer emp.)
"Effortless Time Tracking"
4.5/5
What do you like best about When I Work?

That is calculates the time worked per day and per week Review collected by and hosted on G2.com.

What do you dislike about When I Work?

No down sides to the app. Like everything Review collected by and hosted on G2.com.

Response from Marcy F of When I Work
Edit edit

Hi Lisa,

Marcy here from the Care Team at When I Work. Thank you so much for taking the time to share your feedback!

I'm happy to hear that you are enjoying our Time Tracking features. Keeping track of Time Entries and calculating worked hours is such a vital part of many Workplaces, and I am glad we can help make this easier and more efficient.

Thank you again for taking the time to share your experience!

Warmly,

Marcy

Verified User in Hospitality
UH
Verified User in Hospitality
Small-Business (50 or fewer emp.)
"Saves Time and Simplifies Shift Management"
4/5
What do you like best about When I Work?

It benefits both the employer (time savings and shift clarity) and the employee (easy access to awarded shifts and easy shift swapping). Review collected by and hosted on G2.com.

What do you dislike about When I Work?

Notifications could be better/more customizable. Review collected by and hosted on G2.com.

Response from Jake Forrest of When I Work
Edit edit

Hi there,

Thank you so much for taking the time to review When I Work. Jake here!

We are glad to hear that When I Work as helped with both scheduling and time tracking for your workplace. It is great to see that attendance alerts has helped with clarity to your users and that it is easy for them to find coverage for their shifts.

Our Care Team would be happy to help with account notifications or hear your feedback, if you could submit a ticket with us here: https://help.wheniwork.com/submit-a-ticket/. We look forward to hearing from you soon!

Best,

Jake

Verified User in Veterinary
AV
Verified User in Veterinary
Small-Business (50 or fewer emp.)
"Customer Service/Support help is fantastic"
3.5/5
What do you like best about When I Work?

I love that the staff can access their schedules on their phones or PCs. I also love that all of your support staff speaks with clear English and are easy to understand. The chat feature is great also. Review collected by and hosted on G2.com.

What do you dislike about When I Work?

The set up is very time consuming. We set it up using tags to indicate which position each team member would be working in that day and as it turns out, the team cannot view the tags, so we have to rethink and redo the entire set up. We could use the shift notes but then you have to type in each one because there is not a way to set them up as a drop-down option of choices. Also, there should be a way that you can turn off all of the staff notifications until set up and the schedule is in so that they are not pestered with multi notifications until admin is ready to launch the new program. Lastly it would be great if the "Time off" block could have the option of indicating "why" they are off so instead it would say, Sick, Vacation, Rotational Day Off, Personal Day etc. Lastly, you should have the option to include salaried users for scheduling purposes with the option of opting out of including them in the forecast tool that computes their hours and or their wages when they are not included in your para labor tracking.

Truthfully, we may not be able to continue to use this program if the above-mentioned things are not implemented soon. Review collected by and hosted on G2.com.

Response from Dawn C of When I Work
Edit edit

Hey there,

Dawn here from When I Work. Thank you so much for taking the time to leave such a thoughtful and detailed review of our app!

We’re thrilled to hear that you’ve found our customer service helpful and that you appreciate the flexibility of accessing the app on both mobile and PC—as well as the convenience of the chat feature.

We also completely understand your feedback regarding the setup process, limitations with tags and shift notes, and your suggestions for improving the Time Off feature and support for salaried users. These are valuable insights, and I’ve made sure to share them with our team as we continue working on improvements for the future.

Thanks again for your input—it truly helps us grow!

Warmly,

Dawn

Verified User in Hospitality
AH
Verified User in Hospitality
Small-Business (50 or fewer emp.)
"Scheduling and Time Tracking Made Easy"
4/5
What do you like best about When I Work?

Scheduling, request off, clock in and out Review collected by and hosted on G2.com.

What do you dislike about When I Work?

Its more difficult than t sheets. I use both for work. Review collected by and hosted on G2.com.

Response from Marcy F of When I Work
Edit edit

Hi there,

Marcy here from When I Work. Thank you so much for taking the time to leave such a thoughtful review.

I am happy to hear that you are enjoying the Scheduling and Time Off Request functions within When I Work.

Also, I appreciate the feedback regarding the difficulty with the Timesheets you are experiencing. We are always looking for ways to streamline the User experience so it is helpful to know where this can be improved for Users.

Thank you again for taking the time to leave us this review.

Warmly,

Marcy