Sheldon P.
P
Sheldon P.
Customer Success Manager
Small-Business (50 or fewer emp.)
"Intuitive and User-Friendly Platform Across Devices"
5/5
What do you like best about When I Work?

Users consistently praise how intuitive and user-friendly the platform is — both on desktop and mobile. It’s straightforward to learn even for people who aren’t tech savvy Review collected by and hosted on G2.com.

What do you dislike about When I Work?

Users report that the mobile app can crash, freeze, or fail to load, sometimes requiring a refresh or reopening — which can be frustrating when trying to clock in/out or check schedules quickly. Review collected by and hosted on G2.com.

Response from Marcy F of When I Work
Edit edit

Hi Sheldon,

Marcy here from When I Work. Thank you so much for your review and feedback!

We are happy to hear that you have found When I Work intuitive and streamlined. We aim to offer an experience that makes Scheduling and tracking Attendance easier for all Users.

Warmly,

Marcy

William L.
WL
William L.
"Efficient Scheduling and Communication Solution"
4.5/5
What do you like best about When I Work?

I use When I Work to schedule shifts, track work hours, and communicate with my team all in one place. I love that it helps me avoid shift mix-ups and makes team communication clearer. It saves time and reduces confusion! I find it very easy to use, and scheduling is quick with everyone getting updates instantly. The initial setup was also very easy. Review collected by and hosted on G2.com.

What do you dislike about When I Work?

I haven't seen a feature I dislike. Everything works well. Review collected by and hosted on G2.com.

Response from Jake Forrest of When I Work
Edit edit

Hi William,

Jake here with When I Work. Thank you so much for the review and feedback, we really appreciate it!

It is great to hear that When I Work is helping your team save time scheduling and communicating. We set out to make scheduling easier and it's nice to hear this has been your experience.

Take care,

Jake

Felicia B.
FB
Felicia B.
Director of Operations
Mid-Market (51-1000 emp.)
"Effortless Scheduling for Large Teams"
5/5
What do you like best about When I Work?

I love that we can keep all 100+ employees in one scheduling platform. We use the location feature to keep the scheduled separate. I'm also able to send a message to all 100+ team members at the same time or choose which team members to send messages to. The initial setup was very easy. Review collected by and hosted on G2.com.

What do you dislike about When I Work?

I think the time-off application could be improved. I'd love to be able to run a monthly report to see PTO balances. Review collected by and hosted on G2.com.

Response from Shab M of When I Work
Edit edit

Hi Felicia,

Shab here from When I Work. Thank you so much for your review and feedback!

We really appreciate you sharing your experience with us and being a part of our family. Feedback like yours allows us to improve our product for customers, so thank you for taking the time to provide it!

Warmly,

Shab

Liza Marie A.
LA
Liza Marie A.
Customer Service Representative
Mid-Market (51-1000 emp.)
"Never Miss a Shift Thanks to Smart Alerts"
3.5/5
What do you like best about When I Work?

What I like best about When I Work is the alert notification system. If I forget to clock in, it sends me a reminder so I don’t miss a shift. It really helps me stay on track and avoid mistakes. Review collected by and hosted on G2.com.

What do you dislike about When I Work?

What I dislike about When I Work is that it often has bugs. These glitches can be frustrating and sometimes affect how smoothly the app functions. Review collected by and hosted on G2.com.

Response from Jake Forrest of When I Work
Edit edit

Hi Liza,

Jake here from When I Work. Thank you so much for your feedback!

We are so happy to hear that our notification options help make clocking in and out of your shift easier!

We' are always working on creating the best version of our product that we can. You can always submit a ticket to our Care team (https://help.wheniwork.com/submit-a-ticket/). We'd be happy to help with any questions!

Warmly,

Jake

Ronald R.
RR
Ronald R.
Taxpayer Experience Representative
Mid-Market (51-1000 emp.)
"Effortless Shift Management with Minor Hiccups"
4.5/5
What do you like best about When I Work?

I like using When I Work because it's easy to use. The chat feature is really helpful for communicating with the staff. I also appreciate being able to review other staff shifts to see who is working with me in case someone calls out. Managing time is more convenient now, and the initial setup was pretty easy. Review collected by and hosted on G2.com.

What do you dislike about When I Work?

sometimes app freezes and sometimes doesn't load Review collected by and hosted on G2.com.

Response from Dawn C of When I Work
Edit edit

Hi Ronald,

Dawn here from When I Work. Thank you kindly for taking the time to leave such a wonderful, honest review about your experience with the When I Work application.

It's wonderful to hear that the app has made shift management, and time tracking easier for you. This is one of the reasons why we do what we do! We want to make our customers work lives easier.

I am so sorry to hear about the inconvenience caused when the app freezes and doesn't load from time to time. That is definitely not the experience we wish for you to have. The next time this happens, could you please reach out to our Customer Care team using this link: https://help.wheniwork.com/submit-a-ticket/. We would love to look into this further for you.

Wishing you a wonderful rest of your day!

Warmly,

Dawn

DK
Denise K.
Small-Business (50 or fewer emp.)
"Streamlined Scheduling with Minor Flexibility Issues"
3.5/5
What do you like best about When I Work?

I like the ability to color code in When I Work. This feature is particularly valuable for managing a large number of staff. It helps me differentiate all of my shifts and positions, making it easier to organize and visualize the schedule. Review collected by and hosted on G2.com.

What do you dislike about When I Work?

I don't like that I can't change the schedule format from weekly to align with my pay schedule. Review collected by and hosted on G2.com.

Response from Marcy F of When I Work
Edit edit

Hi Denise,

Marcy here from When I Work. Thank you so much for taking the time to leave us this feedback.

We appreciate hearing that When I Work is helping you to quickly differentiate Shifts by Positions to make scheduling easier. Also, we can certainly see how aligning the Schedule to the Pay Period Frequency would be helpful. Some of this functionality may actually exist already, and if you would like to submit a ticket at https://help.wheniwork.com/submit-a-ticket/, our Care Team would be happy to help explore this with you!

Have a wonderful day, Denise!

Warmly,

Marcy

Cole K.
CK
Cole K.
intern
Small-Business (50 or fewer emp.)
"Improves Scheduling But Needs Better Shift Visibility"
3/5
What do you like best about When I Work?

I see that it's easy to use When I Work to see when I'm scheduled to work. It's nice that the notification feature is there to help me know what's going on, even though sometimes I get too many notifications. Review collected by and hosted on G2.com.

What do you dislike about When I Work?

Sometimes I get too many notifications, which can be overwhelming. I kinda wish it was easier to see available shifts and have a better dashboard for this. The notifications feature could be a little bit nicer or better managed. Review collected by and hosted on G2.com.

Response from Dawn C of When I Work
Edit edit

Hi Cole,

Dawn here from When I Work. Thank you so much for taking the time to leave us a review. We truly appreciate you doing this. It means a lot!

We're happy to hear that you find When I Work easy to use for viewing your schedule, and that the notification feature is sometimes helpful, although you feel overwhelmed at the number of notifications you are receiving. I can certainly understand your concern about receiving too many notifications and the need for better shift visibility. Would you mind submitting a ticket with our Customer Care team using this link? https://help.wheniwork.com/submit-a-ticket/

We would like to work with you to disable some of the notifications you don't wish to see. We can also discuss how you are currently viewing your shifts and chat about another view you might be able to switch to!

We're looking forward to hearing from you, Cole!

Speak with you soon,

Dawn

Kyle P.
KP
Kyle P.
Frontend Developer (Unpaid)
Computer Software
Small-Business (50 or fewer emp.)
"Efficient Freelancing Tool with Room for UI Improvement"
3.5/5
What do you like best about When I Work?

I like that I can easily enter my timesheet, sign out, and update it for clients. It helps me keep track of my work, ensuring I don’t end up working for free. Setting up the software was easy because I received an invitation from my employer. Review collected by and hosted on G2.com.

What do you dislike about When I Work?

I would update the UI and interface of the app. Sometimes I enter the timesheet and it doesn't update properly for me to get paid, although it doesn't happen frequently. Review collected by and hosted on G2.com.

Response from Marcy F of When I Work
Edit edit

Hi Kyle,

Marcy here from When I Work. Thank you so much for your review and feedback!

We really appreciate you taking the time to leave us this feedback. I am especially happy to learn that setting up the app was a seamless experience for you. We strive to make When I Work a great experience for all users, from Employees to the Administrators of Workplaces.

Warmly,

Marcy

jill E.
JE
jill E.
Media Strategist
Mid-Market (51-1000 emp.)
"Great Features and Smart Availability-Based Scheduling"
5/5
What do you like best about When I Work?

When I Work has a lot of great features. One of my favorites is that when employees enter their availability, the system won’t let you schedule them outside of it. Review collected by and hosted on G2.com.

What do you dislike about When I Work?

The chat feature is convenient, but its overall functionality feels outdated. Review collected by and hosted on G2.com.

Response from Dawn C of When I Work
Edit edit

Hi Jill,

Dawn here from When I Work. Thank you so much for taking the time to leave such an incredible review of your experience with the When I Work application.

We're thrilled that When I Work is helping you efficiently manage staff scheduling, availability preferences, and payroll across multiple stores.

With regards to our WorkChat feature, thank you for sharing this feedback with us today. We can certainly understand the importance of modern and efficient communication tools, so we appreciate valuable suggestions like this as we consider enhancements and future updates to the product.

Please feel free to reach out to us anytime by using this link here: https://help.wheniwork.com/submit-a-ticket/. We are always happy to answer any questions you might have going forward.

Have a lovely rest of your week, Jill!

Warmly,

Dawn

Verified User in Food & Beverages
UF
Verified User in Food & Beverages
Small-Business (50 or fewer emp.)
"Very easy to use!"
3.5/5
What do you like best about When I Work?

It's really easy to see important information upon opening the app - my next scheduled shift, who else I will be working with, and requests for time off or coverage. I like getting a reminder notification that I have a shift starting soon or I'm still clocked in to a shift that already ended. It's also easy to see my current timesheets. Review collected by and hosted on G2.com.

What do you dislike about When I Work?

I wish there were a little more customization, such as being able to see the schedule laid out for the entire month, rather than just by the week. Review collected by and hosted on G2.com.

Response from Lindsey J of When I Work
Edit edit

Hi there!

Lindsey here from When I Work. Thank you for taking the time to leave this review. We sincerely appreciate your feedback!

Please know we do offer a "Month" view on our Scheduler page, similar to what you're referring to! If you'd like more information, please reach out to us anytime at https://help.wheniwork.com/submit-a-ticket/.

Thank you again for leaving us this review!

Warmly,

Lindsey