Stephanie E.
SE
Stephanie E.
Office Supervisor
Small-Business (50 or fewer emp.)
"Aesthetic, Clear, and Easy to Use"
4/5
What do you like best about When I Work?

The way it looks is very aesthetic making it clear and easy to use. Review collected by and hosted on G2.com.

What do you dislike about When I Work?

The clocking in function can be quite laggy and the amount of times I have clocked in and it has not registered is quite common. I also cannot control notifications for employees missed/late clock in/out which is annoying. Although the web version is very easy to use, the app doesn't have all the same features. Review collected by and hosted on G2.com.

Response from Marcy F of When I Work
Edit edit

Hi Stephanie,

Marcy here from When I Work. Thank you so much for taking the time to leave such a thoughtful review.

Thank you for letting us know you are experiencing slow performance with the Attendance Features. We would be happy to take a closer look at this with you. When you have a moment, could you please submit a ticket to our Customer Care Team using the following link? https://help.wheniwork.com/submit-a-ticket/

Also, I appreciate the feedback regarding wanting more control over User Notifications. We are always looking for ways to improve When I Work, so I will be certain to pass this along to my team.

Thank you again, Stephanie, for taking the time to leave us this review.

Warmly,

Marcy

Timothy R.
TR
Timothy R.
Patrol Sergant
Small-Business (50 or fewer emp.)
"Easy to Access, Versatile App That Fits Our Needs"
5/5
What do you like best about When I Work?

The ease of access, and the versatility of the app. Review collected by and hosted on G2.com.

What do you dislike about When I Work?

Sometimes the app does not reflect changes immediately. Review collected by and hosted on G2.com.

Response from Shab M of When I Work
Edit edit

Hi Timothy,

Shab here from When I Work. Thank you so much for your feedback!

It's awesome to see that you are enjoying the ease of using When I Work. In regard to changes not being reflected immediately, my team would love to take a closer look at this for you if you don't mind submitting a ticket here: https://help.wheniwork.com/submit-a-ticket/. We'd be happy to look into this for you!

Thanks for being a part of the When I Work family!

Warmly,

Shab

CR
Cynthia R.
"Efficiency Boost with Automated Scheduling"
5/5
What do you like best about When I Work?

I really like When I Work's one-click auto-scheduling feature. It's a real game-changer for managers like me who feel overwhelmed with spreadsheet work. This feature, along with the reusable schedule templates, helps me save up to 15 hours per week. It allows me to create schedules super quickly, by assigning shifts based on employee availability and qualifications. I also value that it supports multi-location scheduling, which is great for managing teams across various job sites or departments. The initial setup was relatively simple and convenient, making the whole experience more pleasant. Review collected by and hosted on G2.com.

What do you dislike about When I Work?

Limited Advanced Labor Forecasting & Analytics Review collected by and hosted on G2.com.

Response from Dawn C of When I Work
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Hi Cynthia,

Dawn here from When I Work. Thank you so very much for taking the time to leave such a detailed, honest review of your experience with using the When I Work application. It means so much to us that you did this!

We're delighted to hear that our auto-scheduling feature and reusable schedule templates are making such a difference for you. We designed these tools to simplify the scheduling process. We wanted to ensure that our tools would make a positive impact on our user's workflow, ultimately saving heaps of time for those in charge of Scheduling! I am so pleased to hear that these features are helping you do just that! ☺️

As for your feedback about limited advanced labor forecasting and analytics, we appreciate valuable suggestions like this as we consider enhancements and future updates to the product. We do make updates often, and it's always helpful to hear where improvements can be made. I truly appreciate you sharing this feedback with me today.

I'll invite you to touch base with our Care Team at anytime by filling out the form here: https://help.wheniwork.com/submit-a-ticket/. We are always so happy to hear from our customers!

I am wishing you a wonderful rest of your Friday!

Warmly,

Dawn

Lanique F.
LF
Lanique F.
Front of House Manager
Small-Business (50 or fewer emp.)
"Easy to Read and Use—Scheduling Made Simple"
5/5
What do you like best about When I Work?

It is easily readable. Easy to use, my favorite feature is that I can input everyone’s availability and the app will make the schedule for me Review collected by and hosted on G2.com.

What do you dislike about When I Work?

I dont dislike anything. I have mever had an issue Review collected by and hosted on G2.com.

Response from Marcy F of When I Work
Edit edit

Hi Lanique,

Thank you so much for this review! We are thrilled that you are having a positive experience with When I Work and it is making communicating with your team quicker and easier!

It is fantastic also to hear that you are enjoying the Availability Features!

Thank you again for the review!

Warmly,

The When I Work Care Team

Amanda S.
AS
Amanda S.
Small-Business (50 or fewer emp.)
"Effortless Scheduling with When I Work"
5/5
What do you like best about When I Work?

I love the ease of use with When I Work. Having such an intuitive platform makes managing our front-end schedule so much easier, especially since we have a large team working across three studios. It's been great being able to easily send invites to the entire team, and everyone has found it super easy to use since then. I've really enjoyed how it eliminates confusion on the schedule by solving the subbing and shift trading issues we used to have. Review collected by and hosted on G2.com.

What do you dislike about When I Work?

Really havent found anything that isn't working for us. Review collected by and hosted on G2.com.

Response from Marcy F of When I Work
Edit edit

Hi Amanda,

Marcy here from When I Work. Thank you so much for taking the time to leave us this feedback.

We are happy to hear that the app has been quick to pick up and learn. We strive to make When I Work a streamlined experience for all of our Users.

Have a wonderful day!

Warmly,

Marcy

Joshua C.
JC
Joshua C.
Regional Manager
Mid-Market (51-1000 emp.)
"Powerful Scheduling Features That Make Shift Management Easy"
5/5
What do you like best about When I Work?

I like the functionality of the schedule and the features such as open shift, users, etc. Review collected by and hosted on G2.com.

What do you dislike about When I Work?

When you list an employee and salaried it is still calculating their hours after 40 into the total scheduled which is counter productive. I also wish there was a "modified date" and "printed date" "published date" on the schedule that acannot be changed. Review collected by and hosted on G2.com.

Response from Marcy F of When I Work
Edit edit

Hi Joshua,

Marcy here from When I Work. Thank you so much for taking the time to leave us this feedback.

We are happy to hear that you are enjoying the various Scheduling Features! Also, we are always looking for ways to improve When I Work, so it is helpful to hear how having more robust settings for Salaried Users and tracking different Scheduling Dates would impact your Workplace.

Have a wonderful day, Joshua!

Warmly,

Marcy

micki t.
MT
micki t.
Principal
Small-Business (50 or fewer emp.)
"Efficient Scheduling, Clean Interface"
4/5
What do you like best about When I Work?

I like how When I Work provides the full schedule and doesn't rely on tools like email to communicate what's going on. It's much cleaner and clearer to use. I’m able to schedule my availability pretty far out and see what’s up and coming at the venue I work at. Review collected by and hosted on G2.com.

What do you dislike about When I Work?

Sometimes I find it hard to navigate the website and find what I'm looking for, such as marking my availability.It's not that intuitive as to where to find things. Review collected by and hosted on G2.com.

Response from Jake Forrest of When I Work
Edit edit

Hi Micki,

Thank you for the review and feedback! Jake here.

It is nice to hear that When I Work has been a reliable tool for both you and your workplace. One of our goals was to make scheduling and communication easier and it is terrific to know When I Work is helping you with this!

I appreciate the feedback regarding navigating the website and marking your availability. Compared to the Mobile app, the When I Work website offers more features and tools designed to help with scheduling and managing your workplace. If you have any questions about where to find anything or if we can help make your workflow more efficient, our Care Team would be happy to help! You can start a conversation with us here:https://help.wheniwork.com/submit-a-ticket/

Thanks again for taking to time to share your thoughts on When I Work, Micki!

Take care,

Jake

Ronald W.
RW
Ronald W.
Warehouse Associate
Mid-Market (51-1000 emp.)
"Effortless Scheduling with Room for Improvement"
4/5
What do you like best about When I Work?

I like how When I Work is pretty easy to use, similar to a spreadsheet where you can easily find your name and the time you're supposed to be there. It's straight forward, making scheduling simple. The initial setup was a breeze, and I appreciate the ability to easily add shifts for someone else if they have an excuse or are sick. Review collected by and hosted on G2.com.

What do you dislike about When I Work?

I think it should have, like, a location for each person then you'll actually know where they're at. And the time they were supposed to be there within checking in or checking out. Review collected by and hosted on G2.com.

Response from Dawn C of When I Work
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Hi Ronald,

Dawn here from When I Work. Thank you so much for taking the time to leave us such a wonderful review. We're so happy to hear that you find When I Work easy to use and that it has simplified scheduling for you! This is exactly why we do what we do!

We truly appreciate your suggestion for adding a location feature for each user/employee to keep track of where they are located throughout their shift. It's suggestions like yours that we consider when making enhancements and future updates to the product! Again, thank you for sharing this with me today.

Please feel free to reach out to our Care Team anytime. We are always happy to help!

Wishing you a lovely start to your weekend,

Warmly,

Dawn

Vince D.
VD
Vince D.
Assistant General Manager / Pickleball Operations
Mid-Market (51-1000 emp.)
"Effortless Schedule Changes with No Downsides So Far"
5/5
What do you like best about When I Work?

Just the ease of being able to change the schedule as needed Review collected by and hosted on G2.com.

What do you dislike about When I Work?

So far we haven't really found anything that has been a negative Review collected by and hosted on G2.com.

Response from Marcy F of When I Work
Edit edit

Hi Vince,

Marcy here from When I Work. Thank you so much for taking the time to leave us this feedback.

I am happy to hear that you have had a great experience with When I Work and that it has been easy to pick up and use. We strive to make the onboarding experience a quick one for our Users.

Have a wonderful day!

Warmly,

Marcy

MK
Minjee K.
Owner
Small-Business (50 or fewer emp.)
"Effortless Staff Scheduling—Organized, Easy, and Perfect for My Fitness Studio"
5/5
What do you like best about When I Work?

The software is extremely organized and easy to use. I'm able to schedule all of my staff on a weekly basis & view how many hours everyone has individually and collectively. Publishing the shift schedule in one place where we can see all shifts everyday is extremely helpful. Review collected by and hosted on G2.com.

What do you dislike about When I Work?

Honestly, as of now, there are no downside for my scheduling needs for my fitness studio! Review collected by and hosted on G2.com.

Response from Marcy F of When I Work
Edit edit

Hi Minjee,

Marcy here from the Care Team at When I Work. Thank you so much for taking the time to share your feedback! I'm happy to hear that When I Work is helping you with your Scheduling needs.

Thank you again for being part of the When I Work community and for taking the time to share your experience!

Warmly,

Marcy