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Alice D.

Assistant Store Director

Mid-Market (51-1000 emp.)

6/25/2026

"Very Easy UI and Convenient Anytime Access"

5/5

What do you like best about When I Work?

Very easy user interface design, and I like being able to check the app whenever Review collected by and hosted on G2.com.

What do you dislike about When I Work?

When you click on your work week it’ll take you to the wrong day on accident Review collected by and hosted on G2.com.

Response from Marcy F of When I Work

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Hi Alice,

Thank you so much for this review! We are thrilled that you are having a positive experience with When I Work and it is making communicating with your team quicker and easier!

We also appreciate your insight regarding this behavior. You are seeing where the wrong week will display. Our Care Team would be happy to explore this with you in more detail if you would like to submit a ticket at https://help.wheniwork.com/articles/contacting-us-computer/

Thank you again for the review!

Warmly,

The When I Work Care Team

LH

Lucas H.

Project Manager

Small-Business (50 or fewer emp.)

1/13/2026

"A great choice for getting visibility of workload"

5/5

What do you like best about When I Work?

We appreciate the resaonable pricing, and the program is flexible enough to accommodate our needs since we can pause our subscription for episodic events. It functions well without requiring all members to be logged in, which is great because our staff can interact with the system via text. It offers visibility that we didn't have when using Excel or Stackby. The initial setup was relatively easy. Review collected by and hosted on G2.com.

What do you dislike about When I Work?

The interface seems cramped, which might be unavoidable given all the information that needs to be displayed. Also, the platform is very noisy by default, sending more text notifications to users than we would prefer. Review collected by and hosted on G2.com.

Response from Dawn C of When I Work

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Hi Lucas,

Dawn here from When I Work. Thank you so much for leaving us an honest, detailed review of your experience with the app. We appreciate you taking the time to do this! ☺️

We are so happy to hear that When I Work has been accommodating and flexible for your business needs and it's great to hear that the app has also helped with workload visibility and double-booking.

Regarding your feedback about the platform being noisy by default, sending more text notifications to users than preferred, I appreciate you bringing this to my attention! When you have a moment, could you submit a ticket with our Customer Care Team using the following link? https://help.wheniwork.com/submit-a-ticket/. We'd like to assist you further with the notifications being sent by default, and touch on your feedback about the interface being cramped.

Again, we appreciate you leaving us such an incredible 5-Star review, it means the world to us! Please feel free to contact our Care Team anytime should you have any other feedback to share. We are always looking for ways to make When I Work better!

Warmly,

Dawn

LP

Lisa P.

Small-Business (50 or fewer emp.)

3/5/2026

"Exceptional Scheduling Tool with Minor Break Management Flaw"

5/5

What do you like best about When I Work?

I use When I Work for scheduling, timesheets, and payroll. It helps out when people miss clocking in or out because I can just go back and put their time in, and the same for lunch. The scheduling feature is valuable because I have 50 people to schedule. Overall, it's a great app, and the initial setup was very easy. Review collected by and hosted on G2.com.

What do you dislike about When I Work?

I don't like how the break feature works because sometimes it doesn't allow my team to take a 15-minute break if it's not scheduled. It affects us since my team has to clock out for both 15 and 30-minute breaks. Review collected by and hosted on G2.com.

Response from Jake Forrest of When I Work

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Hi Lisa,

Jake here from When I Work. Thank you so much for taking the time to leave such a thoughtful review.

Thank you for sharing your feedback on the different break options on your account. If you are having any trouble adding a 15-minute paid break to a shift or your users don't see this option, could you please submit a ticket to our Customer Care Team using the following link? https://help.wheniwork.com/submit-a-ticket/. We want to make sure you can utilize your account and its features fully, Lisa!

It is also great to hear that the setup of your account was easy and that we have been a great resource for you and your team when it comes to scheduling and managing timesheets.

Thank you again, Lisa, for this review!

Warmly,

Jake

MA

Maveen Kim Alexis A.

1/15/2026

"Simple Scheduling with Room for Improvement"

4.5/5

What do you like best about When I Work?

I like that When I Work is very simple to use and not very complicated like other scheduling platforms. It makes it easier to visualize other schedules, especially when it involves more than 50 coworkers. It's really convenient and easy to notice schedules in a way that’s not overwhelming. I also appreciate that setting up When I Work was easy, with no complicated features to deal with, making it good for someone just starting remote work. Plus, it helps a lot with visualizing work schedules. I find the built-in feature to give shift reminders very helpful, as I can set up reminders hours before my actual shift to anticipate my schedule. Review collected by and hosted on G2.com.

What do you dislike about When I Work?

I think When I Work can be improved in terms of setting customizable features like customizing your own schedule with color-coded patterns and adding notes for personalization. Also, there are sometimes clash issues and the platform doesn't load on time. It would be helpful if they posted maintenance issues ahead of time so we can anticipate them. Review collected by and hosted on G2.com.

What problems is When I Work solving and how is that benefiting you?

I use When I Work for managing my timesheets. It solves problems like coordinating my schedule, checking coworkers' schedules for swaps, and aligning our schedules. It's simple to use, not complicated like other scheduling platforms, and lets me visualize schedules easily, even for over 50 coworkers. Review collected by and hosted on G2.com.

Response from Jake Forrest of When I Work

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Hi Maveen,

Thank you so much for the detailed review! Jake here with the When I Work team.

Our goal was to make Scheduling easy and simple for teams and it is great to hear that this seems like the case for yours! Shift reminders and notifications preferences are a great way for you and your team to stay informed of changes and your own schedule!

We appreciate you bringing performance of your When I Work experience to our attention. We definitely want to improve your experience, so if there are any specific issues you are encountering or questions you have please reach out to our Customer Care team by submitting a ticket at https://help.wheniwork.com/submit-a-ticket/.

Thanks again and take care!

Best,

Jake

CP

Cristina P.

Club Administrator

Mid-Market (51-1000 emp.)

10/2/2025

"Absolutely LOVE when I work"

5/5

What do you like best about When I Work?

I love the ease at which I can monitor my staff. Super easy for me to add and move around shifts, create templates ( especially color coded ones so I can see with a glance), check in with those clocking in late or missing shifts, it's easy to use and intuitive for my needs Review collected by and hosted on G2.com.

What do you dislike about When I Work?

Some of my employees have a hard time clocking in, esp those with an android Review collected by and hosted on G2.com.

What problems is When I Work solving and how is that benefiting you?

We needed a program to allow our staff to clock in and clock out that was easy, accessible to them and easy for me to monitor on the backend for payroll. It also solves the problem of when they need a shift covered- they can communicate amongst themselves and not need to get involved. I find that this generation of employees are terrible at emails and so this was easy for them to jump on. I am busy at the time that everyone rolls in and this helps me know in real time if someone is late or if they aren't where they need to be. Review collected by and hosted on G2.com.

Response from Shab M of When I Work

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Hi Cristina,

Shab here from When I Work. Thank you for writing us your wonderful review!

We love to see that you are enjoying When I Work! If your team is still having issues with clocking in, our Customer Care team would be happy to help. If you can, please submit a ticket to us at : https://help.wheniwork.com/submit-a-ticket/.

Thank you again for your review!

Warmly,

Shab

G

Verified User

Small-Business (50 or fewer emp.)

6/25/2026

"Effortless Scheduling with Seamless Integration"

5/5

What do you like best about When I Work?

I appreciate the ease of use with When I Work. It's great that my employees can track their hours and manage schedules from their phones wherever they are since we're at a mobile location. I like how it integrates with other platforms like ADP payroll and QuickBooks, which adds value and makes it even more useful. Review collected by and hosted on G2.com.

What do you dislike about When I Work?

Maybe a bit more instruction/help for employees to figure out how to use it. I do get questions on how to use it. Review collected by and hosted on G2.com.

Response from Shab M of When I Work

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Hi there,

Shab here from When I Work. Thank you so much for your feedback!

We are so glad to see that you are enjoying When I Work and how it integrates with providers such as ADP.

We appreciate your suggestions as well. Thank you again for being a part of the When I Work family!

Warmly,

Shab

JA

Joshua Emmanuel a.

Player support

Computer Games

Enterprise (> 1000 emp.)

10/23/2025

"My review on When I Work"

4/5

What do you like best about When I Work?

I really appreciate how When I Work helps me stay organized and on top of my schedule. The reminder notifications are a big help, if I ever forget to clock in, it immediately alerts me so I won’t miss my shift. Once you get familiar with the system, it’s very easy to navigate. The shift copy and repeat functions make scheduling fast and effortless, saving a lot of time. I also find the attendance tracking feature useful since it allows me to double-check and verify attendance records with ease. Overall, it’s a dependable and efficient tool for managing work schedules. Review collected by and hosted on G2.com.

What do you dislike about When I Work?

To be honest, there’s very little to dislike about When I Work. The platform performs so well that it’s hard to find another scheduling tool that matches its quality and ease of use. . Overall, it’s such a well-built system that I now use it for both of my companies, a clear sign of how effective and dependable it is. Review collected by and hosted on G2.com.

Response from Dawn C of When I Work

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Hi Joshua,

Dawn here from the Care Team at When I Work. Thank you so much for taking the time to share such a detailed and thoughtful review! I’m so glad to hear that When I Work has helped you stay organized, save time, and manage your schedule more efficiently. It’s wonderful to know that features like shift reminders, attendance tracking, and repeat scheduling have made a positive difference in your day-to-day workflow.

It truly means a lot to hear that you’ve chosen to use When I Work for both of your companies. That’s such amazing feedback and a great testament to the platform’s reliability. We’re thrilled to know it’s supporting your success so effectively!

Thank you again for sharing your experience and for being part of the When I Work community!

Warmly,

Dawn

WP

William P.

Operations Director

Small-Business (50 or fewer emp.)

4/20/2026

"Easy Scheduling, Forecasting, and Time Tracking with WhenIWork"

4.5/5

What do you like best about When I Work?

It’s an easy-to-use tool for scheduling, forecasting, and tracking employee attendance and time. Review collected by and hosted on G2.com.

What do you dislike about When I Work?

Honestly, I don’t have anything I dislike about When I Work. Any clunky schedule switching I’ve run into has mostly been due to my own manual errors, not the app itself. Review collected by and hosted on G2.com.

Response from Shab M of When I Work

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Hi William,

Shab here from When I Work. Thank you for your review!

We love to see that you are enjoying When I Work and finding it an easy-to-use tool.

Thank you for being a part of the When I Work family!

Warmly,

Shab

VW

Vilma W.

Peer support

Small-Business (50 or fewer emp.)

8/2/2026

"Simple, Intuitive, and a Joy to Use"

5/5

What do you like best about When I Work?

How easy it is to use. It is simple and easy to understand. Review collected by and hosted on G2.com.

What do you dislike about When I Work?

Nothing, I really enjoy the app. It is very easy to use. Review collected by and hosted on G2.com.

Response from Jake Forrest of When I Work

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Hi Vilma,

Thanks for writing us a review. Jake here with the Care Team.

It is great to hear that you have found When I Work easy to use, specifically when it comes to picking up shifts. One of our goals was to make scheduling easier, and it is terrific to know that When I Work is helping your team!

Thanks again, Vilma. We really appreciate your compliments.

Warmly,

Jake

When I Work

UA

Verified User in Accounting

Small-Business (50 or fewer emp.)

4/23/2026

"Efficient Time Tracking Made Easy"

4.5/5

What do you like best about When I Work?

I use When I Work to track my team’s hours, and it honestly makes everything way easier to manage. I don’t have to keep track of things manually anymore since vendors can just upload their info themselves, so I can see everything in one place. It’s a really solid tool for tracking labor time, and once you get past the initial setup, it runs pretty smoothly. Review collected by and hosted on G2.com.

What do you dislike about When I Work?

Sometimes it can be a bit slow but overall it works well. Review collected by and hosted on G2.com.

What problems is When I Work solving and how is that benefiting you?

When I Work helps solve the problem of tracking labor hours and managing timesheets efficiently. It benefits me by keeping everything organized in one place and reducing the need for manual tracking. Since vendors can upload their own information, it saves me time and minimizes errors, making the whole process much smoother. Review collected by and hosted on G2.com.

Response from Marcy F of When I Work

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Hi there,

Marcy here from When I Work. Thank you so much for taking the time to leave us this feedback.

I am thrilled to hear that When I Work has been helpful in tracking your team's hours. We want to make When I Work a well-rounded product that Employers can use to track Employee information so it is wonderful to hear this is the case for you!

Have a wonderful day!

Warmly,

Marcy