Ease of handling, exchanging messages, files, information, and the sensation of real-time, with the complement of confidentiality and professionalism. Review collected by and hosted on G2.com.

The price or type of licensing, perhaps more oriented towards large companies Review collected by and hosted on G2.com.

I like the ability to connect WhatsApp Business Platform to Twilio. It's also useful for sending messages to users and communicating with them via phone without relying on SMS, especially for users who are not in the US. I found the setup process to be easy. Review collected by and hosted on G2.com.

nothing Review collected by and hosted on G2.com.

it allows freelancer like me to communicate to clients easily Review collected by and hosted on G2.com.

i think when in group chat and recently added, you will not be able to determine who are in the chat because numbers show up only not names of the users Review collected by and hosted on G2.com.

Easie of use from my desktop., laptop and mobile. Auto reply and away message, welcome messages. Business catalogs. Review collected by and hosted on G2.com.

Cannot send Away messages to group chats. Review collected by and hosted on G2.com.

WhatsApp has been extremely useful because its simple UI makes it easy for customers to chat and buy, the integrations help connect it with my business tools, and being able to showcase my catalog and close international sales directly in one conversation gives it an excellent ROI. Review collected by and hosted on G2.com.

No upsides down or problems with Whatsapp. Review collected by and hosted on G2.com.

I find the WhatsApp Business Platform to be very valuable for business purposes. It's best for business instead of just messaging. I grow my business by using features like video calling. I also appreciate the instant messaging feature because I can write a message and transfer it instantly. Additionally, it is 100% safe, which is reassuring for my business operations. All the features are good, and I haven't faced any problems with them. Review collected by and hosted on G2.com.

I'm annoyed by the typing indicator being visible to customers. It feels very annoying. Review collected by and hosted on G2.com.

I really like the WhatsApp Business Platform because it solves a lot of problems for me, like getting in touch with my customers on time. It lets me reach them whenever I want and reduces the stress of finding dispatchers. I also appreciate the AI business model and the edit and delete feature. The setup was easy, and we were able to get everyone on board within the first week of moving from another app. Review collected by and hosted on G2.com.

I don't like that group chats and communities don't allow over thousands of community members. Review collected by and hosted on G2.com.

I find WhatsApp Business Platform to be the best for business, suitable for all types of business operations. I really appreciate the feature of 'instant passage' as the best technology in the app, and I think it offers the easiest way for managing business communication. Plus, I enjoy using messages and emojis, finding them especially fun for interacting with friends. Review collected by and hosted on G2.com.

I think they should remove the typing indicator showing when I am typing a message, as the other person can see it. Review collected by and hosted on G2.com.

What I like best about the WhatsApp Business Platform is its fast, direct customer communication and simple tools that make support quicker and more efficient. Review collected by and hosted on G2.com.

One downside of the WhatsApp Business Platform is the pricing structure, which can become expensive as message volume grows. It also requires technical setup and approval processes that may be complex for small businesses without technical support. Review collected by and hosted on G2.com.

I love using WhatsApp Business Platform because it significantly helps me manage customer messages effectively. It allows me to stay responsive and maintain personal interactions, even when handling multiple inquiries at once. The platform's ease of use was apparent from the beginning; setting up was straightforward and free from major difficulties, enabling me to start quickly without any hassles. Features like quick replies and labels are lifesavers for organizing conversations by topic or customer type. Automated greetings are particularly beneficial when I'm busy and can't respond immediately. These tools make daily operations smoother, allowing me to focus on running my business instead of constantly managing communication. Additionally, the platform's ability to integrate with other tools like Google Sheets, CRM systems, and automation services like Zapier enhances my workflow without the need to switch between multiple apps. This integration saves time and keeps everything organized. The catalog feature is also a major advantage, letting me showcase products directly in the app, which simplifies the browsing and buying process for customers. I appreciate how security features, such as verified business profiles, build trust with customers. These functional features—combined with strong message automation and efficient customer engagement—make the WhatsApp Business Platform invaluable for my business operations, supporting both daily and long term goals. Review collected by and hosted on G2.com.

I would love to see more advanced analytics and reporting tools within the WhatsApp Business Platform for tracking customer engagement better. Additionally, enhancing bulk messaging options and offering deeper integration with other business software to automate tasks would be incredibly beneficial. These improvements could make the platform even more powerful for growing businesses. Review collected by and hosted on G2.com.