# Best Digital Adoption Platforms for Small Business ## How Many Digital Adoption Platforms Products Does G2 Track? **Total Products under this Category:** 101 ### Category Stats (Aug 2026) - **Average Rating:** 4.62/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** BrainStorm (+1.03%) - Among all products in this category, BrainStorm recorded the largest rating increase compared to last month _Last updated: August 04, 2026_ ## How Does G2 Rank Digital Adoption Platforms Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 19,600+ Authentic Reviews - 101+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Digital Adoption Platforms ![G2 Grid® for Digital Adoption Platforms plotting products by satisfaction and market presence](https://www.g2.com/categories/digital-adoption-platform/grids.png?focus%5B%5D=85720&focus%5B%5D=73931&focus%5B%5D=170095&focus%5B%5D=17410&focus%5B%5D=146555&focus%5B%5D=710&focus%5B%5D=13836&focus%5B%5D=5598) Highlighted products: UserGuiding, Userpilot, Tango, Pendo, Product Fruits, WalkMe, Fullstory, and Whatfix. Underlying data: [Grid® JSON](https://www.g2.com/categories/digital-adoption-platform/grids.json?focus%5B%5D=userguiding&focus%5B%5D=userpilot&focus%5B%5D=tango-tango&focus%5B%5D=pendo-io-pendo&focus%5B%5D=product-fruits&focus%5B%5D=walkme&focus%5B%5D=fullstory&focus%5B%5D=whatfix&segment=small-business) **Sponsored** ### UserGuiding UserGuiding is a no-code product adoption platform for teams who need users to reach value on their own, without a support ticket or a training call. You build in-app guidance inside your own product using a visual editor and a Chrome extension, with no engineering ticket. Interactive guides and walkthroughs, onboarding checklists, tooltips, hotspots, banners and announcement modals, each targeted to segments you define from user attributes and events. One platform for the whole adoption loop. Onboard users, see where they stall, ask them why, collect what they want built next, show them what you committed to, then announce it in-app when it ships. Self-serve help: a standalone multilingual Knowledge Base, a Resource Center widget inside your product, and an AI Assistant that answers your users' questions conversationally from your own content. Deflect tickets without adding headcount. Feedback and evidence: in-app surveys and NPS targeted to the right users at the right moment, analytics on every guide, checklist and survey, and Session Replay to see exactly where users stall. Custom Alerts flag a material that stops performing, instead of you finding out at the monthly review. Feature requests and public roadmap: your users submit ideas inside your product and vote on each other's. Everything lands in an inbox you approve before anything goes public. What you pick moves onto a public roadmap in status columns you name yourself, and when it ships it becomes an update post on the same page the request started on. AI-native access: UserGuiding ships an MCP server, so you can query your own adoption data straight from Claude, Cursor or any MCP client rather than exporting spreadsheets. The 1:1 onboarding program: twelve weeks, one hour a week, someone from our team on a call with yours, building in your account instead of handing you a plan. Each session takes one piece of your user journey and gets something live. UserGuiding is the only product adoption platform that includes a weekly 1:1 onboarding program at no additional fee. Everywhere else, hands-on implementation is a paid services engagement or reserved for enterprise contracts. You can see what UserGuiding costs without booking a call. Plans start at $174 per month billed annually. Enterprise adds SAML SSO, activity logs, migration support, and SOC 2, GDPR and HIPAA compliance. More than 1,000 companies use UserGuiding, which holds 4.7 stars across 772 G2 reviews, most often praised for how quickly it goes live. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1561&secure%5Bchosen_at%5D=2026-08-04T18%3A20%3A59Z&secure%5Bdisplayable_resource_id%5D=1561&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1561&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=85720&secure%5Bresource_id%5D=1561&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fdigital-adoption-platform%2Fsmall-business%3Fopen_modal_url%3D%252Fproducts%252Fwhatfix%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Fdigital-adoption-platform%25252Fsmall-business%2526source%253Dcategory&secure%5Btoken%5D=ab13644ba2e3c32aa02e22ab4d20419b2facefcd4abbf99a48c39829f41604a1&secure%5Burl%5D=https%3A%2F%2Fuserguiding.com%2F%3Futm_source%3Dg2%26utm_medium%3Dcpc%26utm_campaign%3Dg2_cpc&secure%5Burl_type%5D=custom_url) ### [UserGuiding](https://www.g2.com/products/userguiding/reviews) UserGuiding is a no-code product adoption platform for teams who need users to reach value on their own, without a support ticket or a training call. You build in-app guidance inside your own product using a visual editor and a Chrome extension, with no engineering ticket. Interactive guides and walkthroughs, onboarding checklists, tooltips, hotspots, banners and announcement modals, each targeted to segments you define from user attributes and events. One platform for the whole adoption loop. Onboard users, see where they stall, ask them why, collect what they want built next, show them what you committed to, then announce it in-app when it ships. Self-serve help: a standalone multilingual Knowledge Base, a Resource Center widget inside your product, and an AI Assistant that answers your users' questions conversationally from your own content. Deflect tickets without adding headcount. Feedback and evidence: in-app surveys and NPS targeted to the right users at the right moment, analytics on every guide, checklist and survey, and Session Replay to see exactly where users stall. Custom Alerts flag a material that stops performing, instead of you finding out at the monthly review. Feature requests and public roadmap: your users submit ideas inside your product and vote on each other's. Everything lands in an inbox you approve before anything goes public. What you pick moves onto a public roadmap in status columns you name yourself, and when it ships it becomes an update post on the same page the request started on. AI-native access: UserGuiding ships an MCP server, so you can query your own adoption data straight from Claude, Cursor or any MCP client rather than exporting spreadsheets. The 1:1 onboarding program: twelve weeks, one hour a week, someone from our team on a call with yours, building in your account instead of handing you a plan. Each session takes one piece of your user journey and gets something live. UserGuiding is the only product adoption platform that includes a weekly 1:1 onboarding program at no additional fee. Everywhere else, hands-on implementation is a paid services engagement or reserved for enterprise contracts. You can see what UserGuiding costs without booking a call. Plans start at $174 per month billed annually. Enterprise adds SAML SSO, activity logs, migration support, and SOC 2, GDPR and HIPAA compliance. More than 1,000 companies use UserGuiding, which holds 4.7 stars across 772 G2 reviews, most often praised for how quickly it goes live. **Average Rating:** 4.7/5.0 **Total Reviews:** 771 #### How Do G2 Users Rate UserGuiding? - **User Segmentation:** 8.7/10 (Category avg: 8.8/10) - **Ease of Use:** 9.1/10 (Category avg: 9.0/10) - **Text Bubble Walkthroughs:** 9.1/10 (Category avg: 9.1/10) - **Audio-visual Walkthroughs:** 8.6/10 (Category avg: 8.9/10) #### Who Is the Company Behind UserGuiding? - **Seller:** [UserGuiding](https://www.g2.com/sellers/userguiding) - **Company Website:** userguiding.com - **Year Founded:** 2017 - **HQ Location:** Istanbul, TR - **Twitter:** @UserGuiding 1,755 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9723262d235511a5f2aae87b61847f8e3db54133e7414bf6108de0bc98b5f270&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18411333%2F&secure%5Burl_type%5D=linkedin_company_website) 23 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Product Manager, Product Designer - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 55% Small, 36% Medium #### What Do G2 Reviewers Say About UserGuiding? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of UserGuiding, enjoying its intuitive interface and supportive assistance during onboarding. - Users value the **exceptional customer support** from UserGuiding, offering quick responses and helpful assistance throughout the process. - Users value the **easy setup** of UserGuiding, allowing quick onboarding and efficient use for customer engagement. - Users love the **intuitive interface** of UserGuiding, enabling quick understanding and implementation of new features efficiently. - Users value the **helpful onboarding experience** of UserGuiding, enhancing customer service and boosting business success. ##### Cons - Users find the **limited customization** options frustrating, requiring additional code changes for tailored features. - Users express a need for **more comprehensive customization features** and better analytics within UserGuiding's offerings. - Users note the **limitations of mobile app support** , which hampers the overall functionality and effectiveness of the service. - Users find the **learning curve steep** , especially with customization and language barriers, affecting initial setup experience. - Users face **editing difficulties** with UserGuiding, struggling with lag and navigation issues during content updates. #### What Are Recent G2 Reviews of UserGuiding? **["Helpful Platform for Managing Educational Guidance and User Support Content"](https://www.g2.com/survey_responses/userguiding-review-12841566)** **Rating:** 5.0/5.0 stars _— Ishan S._ [Read full review](https://www.g2.com/survey_responses/userguiding-review-12841566) **["Makes Product Updates Much Easier to Communicate"](https://www.g2.com/survey_responses/userguiding-review-12628183)** **Rating:** 4.0/5.0 stars _— Marcelo Wesley L._ [Read full review](https://www.g2.com/survey_responses/userguiding-review-12628183) #### What Are G2 Users Discussing About UserGuiding? - [What is UserGuiding used for?](https://www.g2.com/discussions/what-is-userguiding-used-for) - 1 comment ### [Userpilot](https://www.g2.com/products/userpilot/reviews) Userpilot is an all-in-one platform for Product, UX, and Marketing teams. It combines Product Analytics, Session Replay, In-app Engagement and In-app Surveys to help you increase product adoption. Userpilot allows teams to build user onboarding flows, launch product announcements, improve your UX & product adoption, provide self-serve support, collect feedback in-app , all code-free. It also provides you with powerful product analytics tools (funnels, trends, paths, cohorts) so you can make informed, data-driven product decisions. NEW: Session Replay: Learn how users navigate your product, find bugs, and spot friction points by watching their sessions. Integrations: Mixpanel, Amplitude, Heap, Intercom, Segment, Webhooks, HubSpot, Salesforce. **Average Rating:** 4.6/5.0 **Total Reviews:** 1,000 #### How Do G2 Users Rate Userpilot? - **User Segmentation:** 8.7/10 (Category avg: 8.8/10) - **Ease of Use:** 8.6/10 (Category avg: 9.0/10) - **Text Bubble Walkthroughs:** 8.9/10 (Category avg: 9.1/10) - **Audio-visual Walkthroughs:** 8.2/10 (Category avg: 8.9/10) #### Who Is the Company Behind Userpilot? - **Seller:** [Userpilot](https://www.g2.com/sellers/userpilot) - **Company Website:** userpilot.com - **Year Founded:** 2019 - **HQ Location:** Austin, US - **Twitter:** @teamuserpilot 808 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c85ec123b4ffbd9016513c48ede774c5330abacd367c6d4d6f7a2f792fdefa79&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F27027108%2F&secure%5Burl_type%5D=linkedin_company_website) 79 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Product Manager, Customer Success Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 53% Medium, 38% Small #### What Do G2 Reviewers Say About Userpilot? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **intuitive design** of Userpilot, which simplifies their experience and enhances productivity. - Users value the **intuitive interface** of Userpilot, facilitating easy journey creation without the need for coding. - Users find **easy setup** with Userpilot, appreciating the straightforward process and solid customer support throughout. - Users value the **dedicated customer support** from Userpilot, enhancing their overall experience and efficiency. - Users value the **helpful insights** from UserPilot, enhancing product engagement and improving customer interactions. ##### Cons - Users find the **learning curve steep** , requiring significant time and effort to master all features effectively. - Users experience a **steep learning curve** with Userpilot, finding it challenging to navigate its extensive features initially. - Users note the **limited customization** in Userpilot, particularly regarding surveys and user segment flexibility, which hinders deeper insights. - Users find **reporting complexities** in Userpilot challenging, along with a learning curve and limited advanced features. - Users find the **pricing steep** , especially as user numbers grow, making it less suitable for startups. #### What Are Recent G2 Reviews of Userpilot? **["Easy-to-Use Tool That Boosts User Interaction with Top-Notch Support"](https://www.g2.com/survey_responses/userpilot-review-13178871)** **Rating:** 5.0/5.0 stars _— Matthew P._ [Read full review](https://www.g2.com/survey_responses/userpilot-review-13178871) **["Userpilot Makes Navigation Easy with Helpful Insights"](https://www.g2.com/survey_responses/userpilot-review-13179138)** **Rating:** 5.0/5.0 stars _— JD E._ [Read full review](https://www.g2.com/survey_responses/userpilot-review-13179138) #### What Are G2 Users Discussing About Userpilot? - [What is Userpilot used for?](https://www.g2.com/discussions/what-is-userpilot-used-for) - 1 upvote ### [Tango](https://www.g2.com/products/tango-tango/reviews) Tango is a platform for workflow documentation and digital adoption that makes knowledge sharing simple and reliable. By clicking through a process once, anyone can generate a polished, step-by-step guide in seconds, complete with screenshots and instructions. Each guide can also be turned into an interactive, on-screen walkthrough. Since its founding, Tango has powered the creation of over 3 million process guides, helping organizations reduce errors, accelerate onboarding, and standardize SOPs across teams. Today, Tango is trusted by global enterprises including Salesforce, Gusto, and Rockwell Automation. Our intuitive platform empowers IT, Operations, and Enablement teams to document workflows in seconds and ensures every teammate can follow them with in-app guidance. The outcome: processes that are consistently followed, instantly accessible, and always up to date. **Average Rating:** 4.7/5.0 **Total Reviews:** 507 #### How Do G2 Users Rate Tango? - **User Segmentation:** 7.9/10 (Category avg: 8.8/10) - **Ease of Use:** 9.5/10 (Category avg: 9.0/10) - **Text Bubble Walkthroughs:** 9.0/10 (Category avg: 9.1/10) - **Audio-visual Walkthroughs:** 8.5/10 (Category avg: 8.9/10) #### Who Is the Company Behind Tango? - **Seller:** [Tango](https://www.g2.com/sellers/tango-10f84662-d611-43f9-b2a7-e475aaea559c) - **Company Website:** www.tango.ai - **Year Founded:** 2020 - **HQ Location:** Los Angeles, CA - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=063ebe1183bef30895c34efb5e2bdebe595c8c98aa8ee92833a4c37f8f048aba&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftrytango%2F&secure%5Burl_type%5D=linkedin_company_website) 70 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Consultant, Customer Success Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 52% Small, 32% Medium #### What Do G2 Reviewers Say About Tango? _AI-generated summary from verified user reviews_ ##### Pros - Users find Tango to be incredibly **easy to use** , streamlining workflow creation and sharing effortlessly. - Users love how Tango offers **time-saving automation** , enabling focus on meaningful tasks rather than logistical details. - Users love the **easy creation** of tutorials with Tango, streamlining their workflow and enhancing efficiency significantly. - Users appreciate the **simple and easy setup** of Tango, allowing for quick initiation without complications. - Users appreciate the **ease of use** of Tango, enabling quick creation of guides for effective task automation. ##### Cons - Users find Tango's **editing limitations** frustrating, as it lacks options for photo editing and tracking off the web. - Users find Tango has **limited features** , restricting workflow steps and video capabilities in the free version. - Users face **editing difficulties** with limited customization, a cluttered interface, and a lack of undo functionality. - Users find the **limited customization** options in Tango restricting, particularly for formatting and branding needs. - Users express concern over Tango's **limited functionality** , particularly its inability to record desktop folder steps and cumbersome editing. #### What Are Recent G2 Reviews of Tango? **["Must-Have: Simple Guides That Save Teams Time"](https://www.g2.com/survey_responses/tango-review-12618681)** **Rating:** 4.5/5.0 stars _— Daniel R._ [Read full review](https://www.g2.com/survey_responses/tango-review-12618681) **["Tango Makes Process Training Effortless"](https://www.g2.com/survey_responses/tango-review-12665989)** **Rating:** 5.0/5.0 stars _— Chayse C._ [Read full review](https://www.g2.com/survey_responses/tango-review-12665989) ### [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) Pendo helps you deliver better software experiences for happier and more productive users and employees. Pendo helps product teams ask and answer questions like: What features are customers or employees interacting with? Which are they ignoring? What parts of the product are driving delight or frustration? From these same insights, you can easily set up in-app guides without any coding to drive software adoption, provide support, and generate better leads, right inside the application. With Pendo, you can help your users get the most value from your software so that you can drive growth, efficiently. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,785 #### How Do G2 Users Rate Pendo? - **User Segmentation:** 8.5/10 (Category avg: 8.8/10) - **Ease of Use:** 8.2/10 (Category avg: 9.0/10) - **Text Bubble Walkthroughs:** 8.7/10 (Category avg: 9.1/10) - **Audio-visual Walkthroughs:** 8.1/10 (Category avg: 8.9/10) #### Who Is the Company Behind Pendo? - **Seller:** [Pendo.io](https://www.g2.com/sellers/pendo-io) - **Company Website:** www.pendo.io - **Year Founded:** 2013 - **HQ Location:** Raleigh, North Carolina - **Twitter:** @pendoio 20,032 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=782193c1c09e352b322cb197c808871723a4ccea1007aefaacc82cd842b8b22e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5071271%2F&secure%5Burl_type%5D=linkedin_company_website) 985 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Product Manager, Senior Product Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 60% Medium, 21% Large #### What Do G2 Reviewers Say About Pendo? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Pendo, finding it simple to implement features and engage customers effectively. - Users value the **seamless integration of analytics and in-app guidance** , enhancing both user understanding and engagement. - Users value the **seamless integration of analytics and in-app guidance** , enhancing understanding and user engagement significantly. - Users value the **exceptional customer support** and the intuitive features that enhance user engagement and analytics. - Users love the **seamless integration** of analytics and in-app guidance in Pendo, enhancing user engagement effortlessly. ##### Cons - Users find Pendo lacks **essential features** , hindering user segmentation and complicating survey analysis and management. - Users face **deletion recovery challenges** with Pendo, wishing for more self-service options to manage their guides. - Users face a **steep learning curve** with Pendo, finding initial setup and customization confusing and time-consuming. - Users experience a **steep learning curve** with Pendo, requiring significant time and effort to master the platform. - Users experience **data inaccuracy** issues with Pendo, leading to frustration and complicating effective usage of the platform. #### What Are Recent G2 Reviews of Pendo? **["Effective In-App Guides and Powerful Analytics for Understanding User Behavior"](https://www.g2.com/survey_responses/pendo-review-13074778)** **Rating:** 4.0/5.0 stars _— Verified User in Computer Software_ [Read full review](https://www.g2.com/survey_responses/pendo-review-13074778) **["Effective Onboarding, Needs Better Metrics"](https://www.g2.com/survey_responses/pendo-review-11700777)** **Rating:** 4.0/5.0 stars _— Emma P._ [Read full review](https://www.g2.com/survey_responses/pendo-review-11700777) #### What Are G2 Users Discussing About Pendo? - [How is feature adoption measured?](https://www.g2.com/discussions/how-is-feature-adoption-measured) - 1 comment - [What is feature adoption?](https://www.g2.com/discussions/what-is-feature-adoption) - 1 comment - [What is pendo used for?](https://www.g2.com/discussions/what-is-pendo-used-for) - 1 comment ### [Product Fruits](https://www.g2.com/products/product-fruits/reviews) No-code product adoption platform — user onboarding, feature adoption and in-app support, powered by Elvin AI. Product Fruits is a digital adoption platform that helps product and customer success teams guide users to value, drive feature adoption and deliver in-app support. Without writing code. Build product tours, checklists, hints, tooltips and announcements to onboard new users and roll out new features. Layer in an in-app help center, embedded knowledge base and NPS surveys to scale support and catch friction before it becomes a ticket. Two things set Product Fruits apart: 1. Flows guide every user to the next right step. Instead of showing everyone the same generic tour, Flows adapt to where each user is — their role, their progress, their behavior — so the right guidance appears at the right moment. Users never get stuck, and they never see steps they've already mastered. 2. Elvin, the built-in AI agent, is the speed layer. It generates onboarding flows, copy and adaptive logic in minutes — no design or engineering sprints. Teams ship and iterate on their own. #Who it's for Built for product teams who own activation and adoption, and CS teams who own retention and support. Common industries include financial services, education, healthcare, e-commerce and SaaS. #What you can do with Product Fruits - Shorten time to value with personalized onboarding journeys - Increase feature adoption by guiding users to new capabilities - Reduce churn by addressing struggles before users disengage - Scale onboarding across thousands of users without manual effort - Lower support tickets with contextual answers where users need them #How it works Setup takes two steps. First, install the Product Fruits Chrome extension to build tours and guidance flows visually. Then add a JavaScript snippet to your application to publish experiences live. Most teams complete setup in under an hour. #What's included - Flows & guidance: Adaptive product tours, checklists, tooltips and beacons that route each user to their next right step - AI personalization: Elvin designs flow structure and copy that adapts to each user - In-app communication: AI-generated announcements, banners, pop-ups and newsfeeds that keep users informed about updates and features - Feedback & insights: Elvin creates contextual and NPS surveys based on user behavior, capturing sentiment and surfacing friction - Knowledge & support: Centralized help center and Elvin Copilot answering questions from your approved sources, #Why teams choose Product Fruits AI powers every feature and Flows make sure that power lands at the right moment. From building tours to answering support questions, Product Fruits personalizes each step of the journey. The result: faster adoption, higher satisfaction and fewer support escalations. **Average Rating:** 4.7/5.0 **Total Reviews:** 242 #### How Do G2 Users Rate Product Fruits? - **User Segmentation:** 8.5/10 (Category avg: 8.8/10) - **Ease of Use:** 8.8/10 (Category avg: 9.0/10) - **Text Bubble Walkthroughs:** 9.0/10 (Category avg: 9.1/10) - **Audio-visual Walkthroughs:** 8.6/10 (Category avg: 8.9/10) #### Who Is the Company Behind Product Fruits? - **Seller:** [Product Fruits](https://www.g2.com/sellers/product-fruits) - **Company Website:** productfruits.com - **Year Founded:** 2019 - **HQ Location:** Prague, CZ - **Twitter:** @productfruits 21 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9c93c2051c1183bb6d948a8b6078ec2413128f047299eba20f321583a723c1de&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fproduct-fruits%2F&secure%5Burl_type%5D=linkedin_company_website) 27 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Product Manager, CTO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 64% Small, 26% Medium #### What Do G2 Reviewers Say About Product Fruits? _AI-generated summary from verified user reviews_ ##### Pros - Users love the **ease of use** of Product Fruits, allowing swift onboarding and effortless creation of guides and tips. - Users love the **easy setup** of Product Fruits, allowing seamless onboarding and saving valuable time. - Users find the **intuitive design** of Product Fruits enhances onboarding, making it easy for non-technical members to use. - Users appreciate the **excellent customer support** of Product Fruits, praising the team's responsiveness and effective communication. - Users love the **intuitive and user-friendly interface** of Product Fruits, making interactive content creation effortless and effective. ##### Cons - Users find **limited customization** frustrating, especially regarding advanced design options and styling flexibility for Product Fruits. - Users experience a notable **learning curve** initially due to the multitude of features and settings in Product Fruits. - Users find **difficult customization** challenging due to the need for development work and limited styling flexibility in Product Fruits. - Users experience **poor reporting** with Product Fruits, finding analytics unsatisfactory and lacking deeper insights for better decision-making. - Users find the product **expensive** due to fluctuating MAU-based pricing and costly third-party tool requirements. #### What Are Recent G2 Reviews of Product Fruits? **["Simple, Fast Editor with AI-Powered Guide Creation and Responsive Support"](https://www.g2.com/survey_responses/product-fruits-review-13184032)** **Rating:** 4.5/5.0 stars _— Vinicius W._ [Read full review](https://www.g2.com/survey_responses/product-fruits-review-13184032) **["Product Fruits Delivers: Intuitive UX, Rock-Solid Reliability, and a Game-Changing Elvin AI"](https://www.g2.com/survey_responses/product-fruits-review-12945281)** **Rating:** 5.0/5.0 stars _— Trond-Daniel K._ [Read full review](https://www.g2.com/survey_responses/product-fruits-review-12945281) ### [WalkMe](https://www.g2.com/products/walkme/reviews) WalkMe, an SAP company, is the critical layer that makes enterprise AI work. Copilots and AI agents are powerful, but incomplete. They can't see what's on an employee's screen, move across applications, or act where work actually happens. WalkMe can. Built on over a decade of experience in enterprise deployments, WalkMe gives AI the real-time context, cross-application reach, and workflow execution it needs to deliver results. WalkMe helps organizations adapt faster, make better decisions, and build a workforce that learns continuously. Trusted by global leaders including IBM, Nestlé, ThermoFisher Scientific, and the U.S. federal government, WalkMe turns AI investments into business outcomes. Visit www.walkme.com. **Average Rating:** 4.5/5.0 **Total Reviews:** 562 #### How Do G2 Users Rate WalkMe? - **User Segmentation:** 8.6/10 (Category avg: 8.8/10) - **Ease of Use:** 8.4/10 (Category avg: 9.0/10) - **Text Bubble Walkthroughs:** 9.1/10 (Category avg: 9.1/10) - **Audio-visual Walkthroughs:** 8.0/10 (Category avg: 8.9/10) #### Who Is the Company Behind WalkMe? - **Seller:** [SAP](https://www.g2.com/sellers/sap) - **Company Website:** www.sap.com - **Year Founded:** 1972 - **HQ Location:** Walldorf - **Twitter:** @SAP 297,052 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8fd712dbd816fadfc039a60dcf8c1a3d6a48469756075586fa0be3da7e4b74d7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsap%2F&secure%5Burl_type%5D=linkedin_company_website) 141,955 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Instructional Designer, Digital Adoption Specialist - **Top Industries:** Computer Software, Financial Services - **Company Size:** 60% Large, 28% Medium #### What Do G2 Reviewers Say About WalkMe? _AI-generated summary from verified user reviews_ ##### Pros - Users love the **ease of use** of WalkMe, simplifying complex systems and enhancing user guidance effortlessly. - Users find WalkMe's **real-time guidance** invaluable for simplifying complex processes and enhancing overall user adoption. - Users commend WalkMe for its **exceptional customer support** , highlighting quick responses that efficiently resolve issues. - Users value WalkMe's **intuitive, no-code/low-code platform** , enabling quick builds and rich user guidance for seamless onboarding. - Users value WalkMe's **effective training capabilities** , enhancing user adoption and reducing the need for extensive support. ##### Cons - Users find the **learning curve steep** , making training paths less intuitive and harder to navigate effectively. - Users find WalkMe's setup process **complex and time-consuming** , requiring careful planning and advanced skills for effective implementation. - Users note a **steep learning curve** with WalkMe, making it challenging to master advanced features efficiently. - Users find the **limited customization options** in WalkMe restrict their ability to tailor guidance to their branding needs. - Users find WalkMe's **initial setup and maintenance time-consuming** , especially for complex configurations and updates. #### What Are Recent G2 Reviews of WalkMe? **["Three years into our DAP Journey"](https://www.g2.com/survey_responses/walkme-review-8411410)** **Rating:** 5.0/5.0 stars _— Alexander R._ [Read full review](https://www.g2.com/survey_responses/walkme-review-8411410) **["WalkMe Makes Tasks Easier with Helpful Guided Solutions and Available Info On-The-Go"](https://www.g2.com/survey_responses/walkme-review-12997160)** **Rating:** 5.0/5.0 stars _— Stephen L._ [Read full review](https://www.g2.com/survey_responses/walkme-review-12997160) #### What Are G2 Users Discussing About WalkMe? - [What is WalkMe used for?](https://www.g2.com/discussions/what-is-walkme-used-for) ### [Fullstory](https://www.g2.com/products/fullstory/reviews) Fullstory is a behavioral data and analytics platform that helps technology leaders and digital experience teams understand their digital story so they can drive better digital experiences. Customer-centric enterprises rely on Fullstory to uncover and eliminate the friction buried between clicks and across workflows, turning frustrated visitors and employees into unwavering advocates. From proactively highlighting areas for optimization to triggering real-time personalization that genuinely resonates, Fullstory’s behavioral data with agentic AI provides deeper and more immediately actionable insights beyond conventional web and product analytics. While other tools require extensive manual tagging that can lead to missed insights, Fullstory automatically collects, structures, and enriches the full spectrum of behavioral data from digital activities. Diagnostics on what users play and pause, what they copy and paste, where they zoom in & out, what apps are in use, then translates those behaviors into actions, insights, and recommendations, all aiding to improve customer and employee journeys. Agentic AI proactively highlights issues and provides recommendations to eliminate gaps in the digital experience, driving improved business outcomes. With a deeper understanding of customer and employee journeys, Fullstory provides the context needed to improve digital experiences, accelerate decision-making, and create human-centered experiences that drive revenue and reduce spend, faster. **Average Rating:** 4.5/5.0 **Total Reviews:** 1,033 #### How Do G2 Users Rate Fullstory? - **User Segmentation:** 8.4/10 (Category avg: 8.8/10) - **Ease of Use:** 8.3/10 (Category avg: 9.0/10) - **Text Bubble Walkthroughs:** 9.1/10 (Category avg: 9.1/10) - **Audio-visual Walkthroughs:** 8.9/10 (Category avg: 8.9/10) #### Who Is the Company Behind Fullstory? - **Seller:** [Fullstory](https://www.g2.com/sellers/fullstory) - **Company Website:** www.fullstory.com - **Year Founded:** 2014 - **HQ Location:** Atlanta, GA - **Twitter:** @fullstory 4,890 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=17669e7d21240fe44c13fea247be23a0c45421c1cadce5d9e19690640c49f3f7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3654338%2F&secure%5Burl_type%5D=linkedin_company_website) 570 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Product Manager, Senior Product Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 44% Medium, 37% Small #### What Do G2 Reviewers Say About Fullstory? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **intuitive UI** of Fullstory, finding it easy to use and effective for analytics tasks. - Users appreciate the **intuitive UI** of Fullstory, which simplifies dashboard setup and enhances usability significantly. - Users commend Fullstory's **top-notch customer support** , enhancing confidence and ease of use for analytics and insights. - Users value the **ease of use and insightful analytics** from Fullstory, enhancing their understanding of user behavior. - Users value the **robust data analytics** in FullStory, providing deep insights into customer behavior and experiences. ##### Cons - Users note a significant **learning curve** with Fullstory, though support teams help navigate the complexities effectively. - Users find the **lack of customization and difficult data sharing** to be a significant limitation of Fullstory. - Users note the **missing features** in Fullstory that hinder effective user flow and functionality across applications. - Users find **difficulty** in data governance and customization, making it challenging to leverage Fullstory's full capabilities. - Users find the **limited features** of Fullstory restrict their ability to track user flows and share data effectively. #### What Are Recent G2 Reviews of Fullstory? **["An useful tool to track your users' journey"](https://www.g2.com/survey_responses/fullstory-review-9718865)** **Rating:** 4.5/5.0 stars _— Federico M._ [Read full review](https://www.g2.com/survey_responses/fullstory-review-9718865) **["Robust, Easy-to-Use Insights with Outstanding FullStory Support"](https://www.g2.com/survey_responses/fullstory-review-12937876)** **Rating:** 5.0/5.0 stars _— Bobbi M._ [Read full review](https://www.g2.com/survey_responses/fullstory-review-12937876) #### What Are G2 Users Discussing About Fullstory? - [What is FullStory used for?](https://www.g2.com/discussions/what-is-fullstory-used-for) - 1 comment, 1 upvote - [What is Usetiful used for?](https://www.g2.com/discussions/what-is-usetiful-used-for) - 1 comment - [How does FullStory work?](https://www.g2.com/discussions/fullstory-how-does-fullstory-work) - [What is full story com?](https://www.g2.com/discussions/what-is-full-story-com) - [How much does FullStory cost?](https://www.g2.com/discussions/how-much-does-fullstory-cost) ### [Whatfix](https://www.g2.com/products/whatfix/reviews) Whatfix is the AI-native Digital Adoption Platform built for the modern enterprise. It’s the only platform to unify pre-production simulation training, in-workflow guidance and support, and adoption analytics for continuous optimization, driving business outcomes from enterprise software. **Average Rating:** 4.5/5.0 **Total Reviews:** 537 #### How Do G2 Users Rate Whatfix? - **User Segmentation:** 8.2/10 (Category avg: 8.8/10) - **Ease of Use:** 8.6/10 (Category avg: 9.0/10) - **Text Bubble Walkthroughs:** 9.0/10 (Category avg: 9.1/10) - **Audio-visual Walkthroughs:** 8.5/10 (Category avg: 8.9/10) #### Who Is the Company Behind Whatfix? - **Seller:** [Whatfix](https://www.g2.com/sellers/whatfix) - **Company Website:** whatfix.com - **Year Founded:** 2013 - **HQ Location:** San Jose, CA - **Twitter:** @whatfix 3,096 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=54da0ef74f062ef7e35deab55bba9292703a8810e855b363c3924d1089e5d97e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2058906%2F&secure%5Burl_type%5D=linkedin_company_website) 1,115 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Product Manager, Project Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 45% Large, 36% Medium #### What Do G2 Reviewers Say About Whatfix? _AI-generated summary from verified user reviews_ ##### Pros - Users highlight the **ease of use** of Whatfix, making content creation simple without needing coding skills. - Users commend the **attentive and timely customer support** from Whatfix, enhancing their overall experience and satisfaction. - Users value the **user-friendly navigation** of Whatfix, enhancing their understanding and minimizing reliance on training documents. - Users value Whatfix's **intuitive no-code authoring** , enabling flexible content creation while keeping support relevant and timely. - Users value the **ease of implementation and excellent support** from Whatfix, enhancing overall training and communication efficiency. ##### Cons - Users find the **learning curve** steep for Whatfix, requiring time and support for initial setup and customization. - Users face **clunky maintenance** of content libraries, limited analytics views, and missing B2B functionalities with Whatfix. - Users find the **setup and maintenance time-consuming** , especially with large content libraries and frequent updates. - Users find the **initial setup and navigation complexity** of Whatfix challenging, especially for first-time users. - Users find a **lack of guidance** for advanced workflows, complicating the use of Whatfix for power users. #### What Are Recent G2 Reviews of Whatfix? **["Easy In-App Guidance with Smooth Integration and Outstanding Support"](https://www.g2.com/survey_responses/whatfix-review-13029952)** **Rating:** 4.5/5.0 stars _— Sireesha D._ [Read full review](https://www.g2.com/survey_responses/whatfix-review-13029952) **["Enhancing User Experience with Interactive Guidance and Insights via Whatfix"](https://www.g2.com/survey_responses/whatfix-review-11684085)** **Rating:** 4.5/5.0 stars _— Sajal P._ [Read full review](https://www.g2.com/survey_responses/whatfix-review-11684085) #### What Are G2 Users Discussing About Whatfix? - [At what rate is Whatfix growing year on year?](https://www.g2.com/discussions/at-what-rate-is-whatfix-growing-year-on-year) - 1 comment, 1 upvote - [Which of the following is a widget of Whatfix?](https://www.g2.com/discussions/which-of-the-following-is-a-widget-of-whatfix) - 1 comment, 1 upvote - [Which one of them is a direct competitor of Whatfix?](https://www.g2.com/discussions/which-one-of-them-is-a-direct-competitor-of-whatfix) - 1 comment, 1 upvote - [What does Whatfix do?](https://www.g2.com/discussions/what-does-whatfix-do) - 3 comments ### [Fin](https://www.g2.com/products/fin/reviews) Fin is a single Customer Agent that can take on different roles, depending on what the conversation needs. Fin can handle sales, service, and more - all as part of one continuous experience for the customer. Key benefits of Fin AI Agent: - Automates complex tasks such as refunds, transaction disputes, and technical troubleshooting. - Easy to configure with a no-code experience that anyone on your team can manage. - Works with any helpdesk, including Salesforce, HubSpot, and Freshdesk – no migration required. - Affordable at scale with pricing starting at just $0.99 per outcome. - Provides complete visibility and control through tools to analyze, train, test, and deploy Fin across all channels. - Engages buyers as they explore your site, providing instant, relevant answers when intent is highest. - Moves prospects closer to a decision, answering questions about pricing and features, addressing objections, and matching solutions to their needs. - Closes opportunities by guiding qualified buyers to the right next step – booking meetings, starting trials, or handing off to sales with full context. How it works: Fin combines generative AI with deterministic rules to act just like your best human agents. You can give Fin detailed, step-by-step instructions, and it will follow them with speed and reliability – reducing time to resolution and improving customer satisfaction. Under the hood, Fin is powered by Fin APEX 1.0, the highest-performing, fastest model for customer service. Every layer is optimized for accuracy, speed, and reliability, so Fin can handle high volumes and complex queries with confidence. Proof of performance: - Fin resolves 67% of customer queries on average, with rates as high as 93% for some teams. - Trusted by 6,000+ customer service teams, including the world’s leading AI companies like Anthropic. - In independent tests, Fin consistently outperformed competitors, delivering higher resolution rates than Forethought, Decagon, and others. Ranked #1 AI Agent on G2, with the highest number of reviews. **Average Rating:** 4.5/5.0 **Total Reviews:** 3,732 #### How Do G2 Users Rate Fin? - **User Segmentation:** 9.1/10 (Category avg: 8.8/10) - **Ease of Use:** 8.9/10 (Category avg: 9.0/10) - **Text Bubble Walkthroughs:** 9.0/10 (Category avg: 9.1/10) - **Audio-visual Walkthroughs:** 8.9/10 (Category avg: 8.9/10) #### Who Is the Company Behind Fin? - **Seller:** [Intercom, Inc.](https://www.g2.com/sellers/intercom-inc) - **Company Website:** www.intercom.com - **Year Founded:** 2011 - **HQ Location:** San Francisco, CA - **Twitter:** @fin\_ai 45,225 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c4ccbb923eea5ff058661d3cb8551a19d9d748d77ac398b352ccf53e3c08ea3f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffin%2F&secure%5Burl_type%5D=linkedin_company_website) 953 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Success Manager, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 56% Small, 37% Medium #### What Do G2 Reviewers Say About Fin? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate Fin's **quick and accurate responses** , significantly reducing support workload and enhancing query resolution. - Users find Fin's **ease of use** exceptional, with intuitive navigation and helpful features simplifying the overall experience. - Users value the **ease of use** of Fin, enjoying streamlined onboarding and effective conversation tracking features. - Users value the **efficiency** of Fin, appreciating its easy integration and intuitive interface for seamless operations. - Users appreciate the **automation features** of Fin, enhancing efficiency and client management without overwhelming support teams. ##### Cons - Users find the lack of **missing features** in Fin limits usability and complicates user experience significantly. - Users find Fin's **lack of nuance and outdated information** frustrating, often leading to verification with human support. - Users find the **limited features** of Fin restrict their ability to fully leverage its capabilities and control. - Users experience a **steep learning curve** with Fin, finding its setup and functionality demanding and complex. - Users express concerns over Fin's **high pricing** , with many features requiring additional payment, leading to unexpected bills. #### What Are Recent G2 Reviews of Fin? **["Helpful AI Support That Saves Our Team Time"](https://www.g2.com/survey_responses/fin-review-13188941)** **Rating:** 5.0/5.0 stars _— Ardon G._ [Read full review](https://www.g2.com/survey_responses/fin-review-13188941) **["Fast, Accurate AI Support That Streamlines Help Desk Workflows"](https://www.g2.com/survey_responses/fin-review-13196970)** **Rating:** 4.5/5.0 stars _— Muhammed A._ [Read full review](https://www.g2.com/survey_responses/fin-review-13196970) #### What Are G2 Users Discussing About Fin? - [How is Intercom reshaping the landscape of customer communication and engagement?](https://www.g2.com/discussions/how-is-intercom-reshaping-the-landscape-of-customer-communication-and-engagement) - 1 comment - [What is Intercom used for?](https://www.g2.com/discussions/what-is-intercom-used-for) - 3 comments - [Does intercom have live chat?](https://www.g2.com/discussions/does-intercom-have-live-chat) - 2 comments - [What is intercom app used for?](https://www.g2.com/discussions/what-is-intercom-app-used-for) - 1 comment - [How does Intercom chat work?](https://www.g2.com/discussions/how-does-intercom-chat-work) - 1 comment ### [Gainsight Product Experience](https://www.g2.com/products/gainsight-product-experience/reviews) Gainsight Product Experience (PX) is an all-in-one platform where product, CS, and revenue teams can understand how users engage with their product, guide them to value, and collect feedback in one connected workspace. Today's SaaS businesses win by orchestrating precise, data-driven experiences. Gainsight PX empowers teams to see exactly where users succeed or struggle through deep usage analytics, funnel analysis, and user-level insights so every decision is backed by data, not guesswork. Gainsight PX enhances both the user and admin experience through native integrations with Gainsight Customer Success, Gainsight Customer Communities, Skilljar by Gainsight, and your broader tech stack, connecting in-app behavior directly to health scores, playbooks, and renewal workflows. With AI supporting hyper-personalized in-app engagements, path analysis, segmentation, and feedback loops, Gainsight PX turns every user action into a business advantage, reducing engineering dependency and accelerating time to value. By bridging the gap between product analytics and customer outcomes, Gainsight PX drives stronger adoption, lower cost-to-serve, and the retention and expansion growth that keeps businesses ahead. **Average Rating:** 4.4/5.0 **Total Reviews:** 239 #### How Do G2 Users Rate Gainsight Product Experience? - **User Segmentation:** 8.2/10 (Category avg: 8.8/10) - **Ease of Use:** 7.7/10 (Category avg: 9.0/10) - **Text Bubble Walkthroughs:** 8.5/10 (Category avg: 9.1/10) - **Audio-visual Walkthroughs:** 8.3/10 (Category avg: 8.9/10) #### Who Is the Company Behind Gainsight Product Experience? - **Seller:** [Gainsight Inc.](https://www.g2.com/sellers/gainsight-inc) - **Year Founded:** 2009 - **HQ Location:** San Francisco, CA - **Twitter:** @GainsightHQ 13,119 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=85a34abb9897c7140c711174cddac2af3363ec5532f5b0ba46c2fa230fde5273&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F841640%2F&secure%5Burl_type%5D=linkedin_company_website) 1,129 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Success Manager, Product Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 61% Medium, 21% Small #### What Do G2 Reviewers Say About Gainsight Product Experience? _AI-generated summary from verified user reviews_ ##### Pros - Users find Gainsight Product Experience to be **easy to configure** , enhancing efficiency in customer engagement and journey management. - Users value the **customer engagement support** from Gainsight, enabling proactive guidance and enhanced user journeys. - Users value the **automation and organization** Gainsight offers, enhancing customer journeys and driving personalized experiences effectively. - Users value the **comprehensive reporting** capabilities of Gainsight, enhancing customer insights and support strategies effectively. - Users value the **real-time analytics** in Gainsight for tracking customer health and enhancing client engagement effectively. ##### Cons - Users face a **steep learning curve** with Gainsight Product Experience, hindering efficient use and understanding of features. - Users find the **learning difficulties** with Gainsight Product Experience challenging due to its complexity and functionality overload. - Users face a **steep learning curve** with Gainsight Product Experience, making full utilization a challenging process. - Users find the **missing features** in Gainsight Product Experience hinder their ability to effectively customize and engage. - Users find **missing functionality** in Gainsight Product Experience, particularly around engagement triggering and reporting features. #### What Are Recent G2 Reviews of Gainsight Product Experience? **["Nice combination of in-app engagement and usage analysis"](https://www.g2.com/survey_responses/gainsight-product-experience-review-5475813)** **Rating:** 4.0/5.0 stars _— Jef V._ [Read full review](https://www.g2.com/survey_responses/gainsight-product-experience-review-5475813) **["Flexible In-App Engagements with Robust Targeting and Outstanding Support"](https://www.g2.com/survey_responses/gainsight-product-experience-review-12924088)** **Rating:** 4.5/5.0 stars _— Jessica L._ [Read full review](https://www.g2.com/survey_responses/gainsight-product-experience-review-12924088) #### What Are G2 Users Discussing About Gainsight Product Experience? - [What is Gainsight PX used for?](https://www.g2.com/discussions/what-is-gainsight-px-used-for) - [Is Gainsight owned by Salesforce?](https://www.g2.com/discussions/is-gainsight-owned-by-salesforce) - [How much does Gainsight cost?](https://www.g2.com/discussions/how-much-does-gainsight-cost) - [What is Gainsight software?](https://www.g2.com/discussions/gainsight-px-what-is-gainsight-software) - 1 comment - [What is Gainsight PX?](https://www.g2.com/discussions/what-is-gainsight-px) - 1 comment ### [Supered](https://www.g2.com/de/products/supered/reviews) Supered ist eine Vertriebs-Enablement-Softwareplattform mit Sitz in den Vereinigten Staaten, die Vertriebsteams dabei hilft, die Akzeptanz von Vertriebsleitfäden und die Ausführung von Vertriebsprozessen direkt in ihrem CRM zu verbessern. Hauptsächlich für Vertriebs-Enablement-Leiter konzipiert, unterstützt Supered auch Vertriebsleiter, RevOps und Vertriebsoperationsteams, die für die konsistente Ausführung in der gesamten Vertriebsorganisation verantwortlich sind. Supered arbeitet nativ mit HubSpot und Salesforce und adressiert eine häufige Herausforderung im Vertriebs-Enablement: Leitfäden und Schulungsmaterialien, die außerhalb des CRM existieren und während des Live-Verkaufs nicht konsistent angewendet werden. Als CRM-native Vertriebs-Enablement-Plattform integriert Supered just-in-time, in-app Anleitungen direkt in HubSpot- und Salesforce-Workflows, sodass Vertreter lernen können, während sie verkaufen. Anstatt sich auf statische Dokumentationen oder externe Schulungsportale zu verlassen, liefert Supered kontextbezogene Anleitungen während der tatsächlichen Deal-Ausführung basierend auf CRM-Kontexten wie Deal-Phase, Rolle oder Aktivität. Kernfunktionen des Vertriebs-Enablements umfassen: - Ausführbare Vertriebsleitfäden, die im CRM leben - Kontextbezogene, in-app Vertriebsanleitungen, die im Moment des Bedarfs geliefert werden - Manager-Sichtbarkeit in die Einhaltung von Vertriebsprozessen - Rollenbewusste Anleitungen, die an CRM-Berechtigungen ausgerichtet sind Supered unterstützt fortlaufendes Vertriebs-Enablement anstelle von einmaligem Onboarding. Da es vollständig im CRM arbeitet, müssen Vertreter sich nicht in ein separates Tool einloggen oder ihre Arbeitsweise ändern. Vertriebs-Enablement-Teams können Leitfäden und Anleitungen zentral aktualisieren und sehen die Änderungen sofort in der Ausführung reflektiert, ohne Dokumente neu zu verteilen oder Teams neu zu schulen. Vertriebsleiter und Manager nutzen Supered, um die Deal-Ausführung basierend auf beobachtbarem Verhalten anstatt auf selbstberichteten Updates zu inspizieren und zu coachen. Manager können sehen, ob wichtige Schritte befolgt werden, wo Prozesse zusammenbrechen und wo Coaching benötigt wird, während Deals noch aktiv sind. Manager- und Führungsanwendungsfälle umfassen: - Coaching von Vertretern basierend auf realer Ausführung, nicht auf Anekdoten - Inspektion der Deal-Ausführung ohne manuelle Audits oder Tabellenkalkulationen - Identifizierung von Prozesszusammenbrüchen, bevor Deals verloren gehen Supered wird häufig verwendet, um Vertriebsleitfäden durchzusetzen, neue Vertreter einzuarbeiten und laufende Änderungen im Vertriebsprozess zu verwalten. Vertriebs-Enablement-Teams nutzen es, um Best Practices zu verstärken und die Abhängigkeit von statischen Inhalten zu reduzieren. RevOps- und Vertriebsoperationsteams nutzen Supered, um Workflows zu standardisieren, die CRM-Datenintegrität zu unterstützen und sicherzustellen, dass Vertriebsprozesse wie geplant über Teams und Regionen hinweg befolgt werden. Operativer Wert für Enablement-, RevOps- und Vertriebsoperationsteams umfasst: - Verbesserte Konsistenz über Deals und Teams hinweg - Reduzierte Prozessabweichung im Laufe der Zeit - Sauberere CRM-Daten durch erzwungene Ausführung - Weniger Zeit für die Pflege von Dokumentationen, die ungenutzt bleiben Der primäre Wert von Supered besteht darin, Organisationen dabei zu helfen, das Vertriebs-Enablement von der Inhaltsverteilung hin zu Verhaltensänderungen zu verschieben. Indem Vertriebsprozesse im CRM beobachtbar und durchsetzbar gemacht werden, hilft Supered Teams, die Konsistenz zu verbessern, die Ausführung zu stärken und mehr Wert aus ihrer Vertriebs-Enablement-Strategie und ihrem Vertriebs-Technologie-Stack zu ziehen. Supered unterstützt eine sichere, unternehmensbereite Bereitstellung, einschließlich SOC 2-Konformität, DSGVO-Ausrichtung und Respektierung bestehender CRM-Berechtigungen. Es ist kein Lernmanagementsystem, keine Inhaltsbibliothek oder Offline-Schulungstool. Supered ist für Teams gebaut, die wollen, dass Vertriebs-Enablement dort stattfindet, wo der Verkauf tatsächlich erfolgt, und um konsistente Ausführung durch Echtzeit-Anleitungen und Sichtbarkeit zu fördern. **Average Rating:** 4.9/5.0 **Total Reviews:** 79 #### How Do G2 Users Rate Supered? - **Benutzer-Segmentierung:** 10.0/10 (Category avg: 8.8/10) - **Einfache Bedienung:** 9.2/10 (Category avg: 9.0/10) - **Exemplarische Vorgehensweisen für Textblasen:** 10.0/10 (Category avg: 9.1/10) - **Audiovisuelle Komplettlösungen:** 10.0/10 (Category avg: 8.9/10) #### Who Is the Company Behind Supered? - **Verkäufer:** [Supered](https://www.g2.com/de/sellers/supered) - **Unternehmenswebsite:** supered.io - **Gründungsjahr:** 2023 - **Hauptsitz:** Atlanta, US - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a9828c57025184edc7a5151933003dd79ca5714dc385d2574888579e0b9318c9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgetsupered%2Fabout%2F&secure%5Burl_type%5D=linkedin_company_website) 18 Mitarbeiter\*innen auf LinkedIn® #### Who Uses This Product? - **Top Industries:** Beratung, Informationstechnologie und Dienstleistungen - **Company Size:** 55% Small, 23% Medium #### What Do G2 Reviewers Say About Supered? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer bewundern das **intuitive Setup** von Supered und schätzen seine Effektivität bei der Rationalisierung von Prozessen und der Verfolgung von Fortschritten. - Benutzer lieben die **einfache Einrichtung** von Supered, die eine schnelle Einarbeitung und sofortigen Zugriff auf wichtige Informationen ermöglicht. - Benutzer schätzen die **CRM-Effizienz** von Supered, die das Training und den Arbeitsablauf verbessert, während saubere Daten und wertvolle Einblicke erhalten bleiben. - Benutzer schätzen die **Datenzentralisierung** von Supered, da sie die Nachverfolgung vereinfacht und die Zusammenarbeit für ein effektives Wissensmanagement verbessert. - Benutzer schätzen das **optimierte Aufgabenmanagement** und die intuitive Einrichtung von Supered, was die Effizienz und Sichtbarkeit in den Abläufen verbessert. ##### Cons - Benutzer erleben eine **steile Lernkurve** mit Supered, da es Zeit erfordert, die komplexen Objektbeziehungen und die Einrichtung zu verstehen. - Benutzer finden die **Aktualisierungsprobleme** von Supered herausfordernd, da sie mit veralteten Erinnerungen und dem Bedarf an häufiger Überwachung zu kämpfen haben. - Benutzer bemerken eine **Lernkurve** bei Supered, die Zeit erfordert, um seine Funktionen zu verstehen und die Benutzererfahrung zu verbessern. - Benutzer finden das Design von Supered **nicht intuitiv** , was zusätzliche Zeit erfordert, um Objektinteraktionen und Navigation zu verstehen. - Benutzer finden die **schlechte Benutzererfahrung** in Supered herausfordernd, da sie Zeit benötigen, um die komplexen Interaktionen zu verstehen. #### What Are Recent G2 Reviews of Supered? **["Intuitive Anleitungen, Leistungsstarke Analysen, Außergewöhnlicher Support"](https://www.g2.com/de/survey_responses/supered-review-13052739)** **Rating:** 5.0/5.0 stars _— Ryan G._ [Read full review](https://www.g2.com/de/survey_responses/supered-review-13052739) **["Einfach zu implementieren, nahtlose HubSpot-Integration und optimierte 1:1-Gespräche"](https://www.g2.com/de/survey_responses/supered-review-12855142)** **Rating:** 5.0/5.0 stars _— Amanda C._ [Read full review](https://www.g2.com/de/survey_responses/supered-review-12855142) ### [Amplitude Guides and Surveys](https://www.g2.com/de/products/amplitude-guides-and-surveys/reviews) Teil der Amplitude AI Analytics Plattform, Amplitude Guides und Umfragen nutzt das tatsächliche Nutzerverhalten, um intelligentere In-App-Interaktionen zu ermöglichen. Bieten Sie Hilfe an, sammeln Sie Feedback und verstehen Sie die Probleme, die Ihre Nutzer haben, ohne dass sie frustriert aufgeben. Guides und Umfragen erleichtert es Produktteams, Wachstumsteams, Marketingteams oder jedem Team, mit Nutzern zu interagieren: • Starten Sie markenkonforme Anleitungen und Nachrichten, die Ihre Nutzer zu wichtigen Funktionen in Ihrer App leiten, ausgelöst durch ihr Verhalten • Befragen Sie Nutzer, wenn sie am ehesten qualitatives Feedback geben, das tatsächlich von Qualität ist • Bieten Sie bessere Hilfe mit Ressourcen-Centern und einem KI-Assistenten, der Ihre Produktdokumentationen ebenso versteht wie das Nutzerverhalten in der App • Setzen Sie Leitplanken, um sicherzustellen, dass Nutzer nicht von aufeinanderfolgenden Popups überwältigt werden • Messen Sie das Engagement, um zu verstehen, wie Nutzer mit Ihren Anleitungen und Umfragen sowie Ihrem Produkt interagieren Und mit Guides und Umfragen, die in den Rest der Amplitude-Plattform integriert sind, verbindet sich das Engagement nahtlos mit Ihrer Analyse und Ihren Experimenten. Sehen Sie die Metriken und Sitzungswiedergaben hinter jeder Interaktion, basieren Sie das Engagement auf Ihren Verhaltensgruppen und passen Sie es über A/B-Tests an. Außerdem können Sie Ihren Technologie-Stack konsolidieren. Amplitude Guides und Umfragen hilft Nutzern, das Gefühl zu haben, mit maßgeschneiderter Unterstützung zu interagieren, nicht mit aufdringlichen Popups. Nutzen Sie es, um besseres Engagement zu fördern und schnelleres Wachstum zu unterstützen. **Average Rating:** 4.7/5.0 **Total Reviews:** 192 #### How Do G2 Users Rate Amplitude Guides and Surveys? - **Benutzer-Segmentierung:** 8.7/10 (Category avg: 8.8/10) - **Einfache Bedienung:** 9.1/10 (Category avg: 9.0/10) - **Exemplarische Vorgehensweisen für Textblasen:** 9.1/10 (Category avg: 9.1/10) - **Audiovisuelle Komplettlösungen:** 8.9/10 (Category avg: 8.9/10) #### Who Is the Company Behind Amplitude Guides and Surveys? - **Verkäufer:** [Amplitude](https://www.g2.com/de/sellers/amplitude) - **Unternehmenswebsite:** amplitude.com - **Gründungsjahr:** 2012 - **Hauptsitz:** San Francisco, CA - **Twitter:** @Amplitude\_HQ 22,465 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=41bec496bc5bd1d0a5d1edf21b69b85780517f04e14dae957599909e0aa05913&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3626155%2F&secure%5Burl_type%5D=linkedin_company_website) 1,003 Mitarbeiter\*innen auf LinkedIn® #### Who Uses This Product? - **Who Uses This:** Produktmanager, CTO - **Top Industries:** Computersoftware, Informationstechnologie und Dienstleistungen - **Company Size:** 56% Small, 35% Medium #### What Do G2 Reviewers Say About Amplitude Guides and Surveys? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer finden Amplitude Guides und Umfragen **einfach zu bedienen** , was die Einarbeitung und das Sammeln von Feedback mühelos verbessert. - Benutzer schätzen die **einfache Erstellung und Bereitstellung von Umfragen** , die das Onboarding verbessern und effektiv wichtige Echtzeit-Feedbacks sammeln. - Benutzer schätzen die **Echtzeit-Feedback-Fähigkeiten** von Amplitude Guides & Surveys, die das Onboarding und die Funktionsübernahme erheblich verbessern. - Benutzer schätzen die **Leichtigkeit des Echtzeit-Feedbacks** von Amplitude Guides und Umfragen, was die Benutzererfahrung und Zufriedenheit verbessert. - Benutzer schätzen die **einfache Einrichtung** von Amplitude Guides & Surveys, die eine schnelle Integration und effektive Benutzerbindung ermöglichen. ##### Cons - Benutzer finden **die Anpassungsoptionen begrenzt** , was es schwierig macht, fortgeschrittenes Targeting und komplexe Benutzerflüsse effektiv zu verwalten. - Benutzer äußern das Bedürfnis nach **schwierigen Anpassungs** optionen in Amplitude Guides und Umfragen, was die Gestaltungsflexibilität und Interaktion einschränkt. - Benutzer finden **Amplitude Guides und Umfragen einschränkend** für fortgeschrittene Logik und Anpassungen, was ihre Fähigkeit einschränkt, komplexe Benutzererfahrungen zu schaffen. - Benutzer finden **fehlende Funktionen** in Amplitude Guides und Umfragen, insbesondere bei Anpassungs- und Unterstützungsoptionen, was die Funktionalität einschränkt. - Benutzer finden die **begrenzten Funktionen** einschränkend, insbesondere für komplexe Aufgaben, ohne auf eine höhere Stufe aufzurüsten. #### What Are Recent G2 Reviews of Amplitude Guides and Surveys? **["Einfache Einrichtung, Intuitive Leistungsüberwachung"](https://www.g2.com/de/survey_responses/amplitude-guides-and-surveys-review-12964031)** **Rating:** 4.5/5.0 stars _— Akshaya B._ [Read full review](https://www.g2.com/de/survey_responses/amplitude-guides-and-surveys-review-12964031) **["Einfache In-App-Anleitungen mit nahtloser Amplitude-Analyse und schnellen Einblicken"](https://www.g2.com/de/survey_responses/amplitude-guides-and-surveys-review-13196479)** **Rating:** 4.5/5.0 stars _— Akash S._ [Read full review](https://www.g2.com/de/survey_responses/amplitude-guides-and-surveys-review-13196479) ### [ChurnZero](https://www.g2.com/products/churnzero/reviews) ChurnZero is the AI platform and partner for customer growth. Customer teams use ChurnZero to drive revenue and retention, work more efficiently, and deliver the best possible customer experience. The platform unifies your customer data, team expertise, and AI into a single system engineered to elevate customer success. It provides clear insight into what customers need and helps you deliver it, making it easy to scale onboarding, adoption, renewal, and expansion programs as your customer base grows. ChurnZero’s AI agents are purpose-built for the specific needs of customer teams. They interpret customer data, embed seamlessly into your existing workflows, and are flexible by design. You decide how much you want AI to do, and where and when it does it, so you’re always in control. ChurnZero is more than software. Our CS, implementation, and support teams are true partners who ensure your team succeeds at scale. **Average Rating:** 4.7/5.0 **Total Reviews:** 1,594 #### How Do G2 Users Rate ChurnZero? - **User Segmentation:** 9.2/10 (Category avg: 8.8/10) - **Ease of Use:** 8.5/10 (Category avg: 9.0/10) - **Text Bubble Walkthroughs:** 8.3/10 (Category avg: 9.1/10) - **Audio-visual Walkthroughs:** 8.1/10 (Category avg: 8.9/10) #### Who Is the Company Behind ChurnZero? - **Seller:** [ChurnZero](https://www.g2.com/sellers/churnzero) - **Company Website:** churnzero.com - **Year Founded:** 2015 - **HQ Location:** Washington, District of Columbia - **Twitter:** @churnzero 1,792 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b89852c213c504201beddc5ec592f21f9fc3de4f10ae13c95f5b53cffedc6d33&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9475578%2F&secure%5Burl_type%5D=linkedin_company_website) 147 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Success Manager, Director of Customer Success - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 61% Medium, 28% Small #### What Do G2 Reviewers Say About ChurnZero? _AI-generated summary from verified user reviews_ ##### Pros - Users find ChurnZero to be **intuitive and easy to use** , enhancing their onboarding and daily tasks effectively. - Users appreciate the **user-friendly interface and efficient client engagement tools** of ChurnZero, enhancing productivity and teamwork. - Users value ChurnZero's **automation capabilities** , which streamline workflows and enhance engagement through efficient task management. - Users value the **fantastic and responsive customer support** from ChurnZero, enhancing their data management and workflow efficiency. - Users value ChurnZero's **efficiency** in streamlining workflows and organizing customer data for targeted success initiatives. ##### Cons - Users find the **learning curve challenging** , as navigating the interface and setup can be time-consuming. - Users find the **complexity** of ChurnZero's interface challenging, especially when seeking specific options or reports. - Users find the platform **not intuitive** , often feeling overwhelmed and facing a steep learning curve initially. - Users express frustration over **missing automation and paywalled features** , complicating their workflow and increasing costs. - Users highlight a **steep learning curve** for ChurnZero, finding it challenging to navigate segmentation and available options. #### What Are Recent G2 Reviews of ChurnZero? **["ChurnZero as a Source of Truth: AI Automation, Dashboards, and Flexible Reporting"](https://www.g2.com/survey_responses/churnzero-review-13099774)** **Rating:** 4.5/5.0 stars _— Nichole M._ [Read full review](https://www.g2.com/survey_responses/churnzero-review-13099774) **["ChurnZero Keeps All My Account Insights in One Place—and Saves Time with AI Follow-Ups"](https://www.g2.com/survey_responses/churnzero-review-13199202)** **Rating:** 5.0/5.0 stars _— Disha M._ [Read full review](https://www.g2.com/survey_responses/churnzero-review-13199202) #### What Are G2 Users Discussing About ChurnZero? - [What is ChurnZero used for?](https://www.g2.com/discussions/what-is-churnzero-used-for) - 1 comment ### [Appcues](https://www.g2.com/de/products/appcues/reviews) Appcues ist eine Plattform für Kundenengagement, die Ihr Produkt zum besten Ort macht, um Ihre Kunden zu erreichen, zu ermutigen und zu engagieren. Marketing- und Produktteams nutzen Appcues, um dynamische Inhalte, Umfragen und mehrstufige Anleitungen zu veröffentlichen, ohne kontinuierliche Ingenieursressourcen zu benötigen. Die meisten In-App-Tools konzentrieren sich ausschließlich auf das Onboarding neuer Benutzer. Appcues führt Kampagnen über den gesamten Kundenlebenszyklus hinweg durch: Es hilft Ihnen, das Bewusstsein für neue Funktionen zu schaffen, die Akzeptanz zu fördern, Befürwortung zu ermutigen und zu informieren, was Sie als Nächstes bauen sollten, alles durch gezielte In-App-Nachrichten. Wenn ein Benutzer einen Aktivierungsmoment erreicht, von einem wichtigen Workflow abweicht oder eine Nutzungsschwelle überschreitet, hilft Ihnen Appcues, automatisch über In-App, E-Mail und Push zu reagieren. Appcues verbindet Engagement mit realen Geschäftsergebnissen: Benutzerdefinierte Analysedashboards zeigen, wie Benutzer sich durch Ihr Produkt bewegen, und Trichter zeigen genau, wo sie abspringen. In Appcues können Sie in einfacher Sprache beschreiben, was Sie möchten: eine Kampagne erstellen, ein Erlebnis schaffen, eine Frage stellen, und die Appcues-KI erledigt die Arbeit: Erlebnisse erstellen, unterdurchschnittliche Leistungen kennzeichnen und automatisch Korrekturen vorschlagen. Segmente ermöglichen es Ihnen, die richtige Zielgruppe bis hin zu einem einzelnen Benutzer anzusprechen, sodass jedes Erlebnis genau die erreicht, die es sollte. Kampagnen binden alles an ein benanntes Ziel, das Sie verfolgen können. Gegründet 2013 in Boston, hat Appcues über ein Jahrzehnt damit verbracht, Unternehmen dabei zu helfen, die Lücke zwischen dem Bau von Produkten und der Bereitstellung von echtem Wert für Kunden zu schließen. Vertraut von HubSpot, G2, Airbase und Wayfair, hat Appcues Milliarden von In-Produkt-Erlebnissen über Tausende von Produkten weltweit ermöglicht. **Average Rating:** 4.6/5.0 **Total Reviews:** 357 #### How Do G2 Users Rate Appcues? - **Benutzer-Segmentierung:** 8.5/10 (Category avg: 8.8/10) - **Einfache Bedienung:** 8.6/10 (Category avg: 9.0/10) - **Exemplarische Vorgehensweisen für Textblasen:** 8.9/10 (Category avg: 9.1/10) - **Audiovisuelle Komplettlösungen:** 8.1/10 (Category avg: 8.9/10) #### Who Is the Company Behind Appcues? - **Verkäufer:** [Appcues](https://www.g2.com/de/sellers/appcues) - **Unternehmenswebsite:** www.appcues.com - **Gründungsjahr:** 2013 - **Hauptsitz:** Boston, MA - **Twitter:** @appcues 5,121 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4a81e63cd972179e3df2ffe709a117014f582e0f2019455aa289de08fc70e558&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3351565%2F&secure%5Burl_type%5D=linkedin_company_website) 74 Mitarbeiter\*innen auf LinkedIn® #### Who Uses This Product? - **Who Uses This:** Produktmanager, Kundenerfolgsmanager - **Top Industries:** Computersoftware, Informationstechnologie und Dienstleistungen - **Company Size:** 58% Medium, 32% Small #### What Do G2 Reviewers Say About Appcues? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer schätzen die **Benutzerfreundlichkeit** von Appcues und loben die intuitive Einrichtung und die anpassbaren Onboarding-Funktionen. - Benutzer heben die **einfache Einrichtung** von Appcues hervor und schätzen die intuitive Benutzeroberfläche für Onboarding und Anpassung. - Benutzer schätzen den **hervorragenden Kundensupport** von Appcues, der ihre Erfahrung verbessert und Probleme effizient löst. - Benutzer schätzen die **einfache Erstellung** von Flows mit Appcues, was die Testkonversionsraten und die Benutzerbindung erheblich steigert. - Benutzer schätzen die **intuitive Benutzeroberfläche** von Appcues, die es einfach macht, Workflows und Produkttouren zu erstellen. ##### Cons - Benutzer finden die **begrenzten Anpassungsoptionen** und die nicht übereinstimmenden Funktionen von Appcues frustrierend und einschränkend. - Benutzer empfinden das Fehlen von **automatisierten Benachrichtigungen und organisatorischen Funktionen** in Appcues als erheblichen Nachteil. - Benutzer heben den **Bedarf an Verbesserung** bei Metriken und Tracking-Funktionen hervor, was die Organisation und Benutzererfahrung beeinflusst. - Benutzer äußern Frustration über **schlechten Kundensupport** , was die Problemlösung und Anleitung für Appcues-Benutzer erschwert. - Benutzer erleben **schlechte UX** mit Appcues und bemängeln langsame Abläufe sowie herausfordernde Zielgruppen- und Tracking-Funktionen. #### What Are Recent G2 Reviews of Appcues? **["Vermarktergeführte In-App-Erlebnisse: Schneller liefern ohne Engineering"](https://www.g2.com/de/survey_responses/appcues-review-13046153)** **Rating:** 5.0/5.0 stars _— Verifizierter Benutzer in E-Learning_ [Read full review](https://www.g2.com/de/survey_responses/appcues-review-13046153) **["Appcues macht es einfach, benutzerfreundliche Anleitungen ohne Entwickler zu erstellen und Feedback zu Funktionen zu sammeln."](https://www.g2.com/de/survey_responses/appcues-review-13078486)** **Rating:** 5.0/5.0 stars _— Matteo P._ [Read full review](https://www.g2.com/de/survey_responses/appcues-review-13078486) #### What Are G2 Users Discussing About Appcues? - [How do you use Appcues?](https://www.g2.com/de/discussions/how-do-you-use-appcues) - [What is API Appcues net?](https://www.g2.com/de/discussions/what-is-api-appcues-net) - [How do I use Appcues?](https://www.g2.com/de/discussions/how-do-i-use-appcues) - 3 comments - [Was macht Appcues?](https://www.g2.com/de/discussions/what-does-appcues-do) - 3 comments ### [Userflow](https://www.g2.com/products/userflow/reviews) Userflow is a Product Adoption Engine built for customer-obsessed SaaS teams running self-serve products. Many teams rely on engineering to ship in-app onboarding, announcements, and user education, slowing iteration and limiting visibility into what drives activation. Userflow removes those bottlenecks with a flexible, AI-powered platform for in-app onboarding and in-app guidance that helps turn users into champions. Build product tours, onboarding checklists, surveys, feature announcements, and a customizable resource center without code. Personalize experiences by behavior or segment to drive product adoption and feature adoption across the entire lifecycle. Userflow goes beyond surface-level guidance. Real-time product signals power segmentation, targeting, and continuous optimization. With built-in analytics and product analytics integrations— including Amplitude, Mixpanel, and cohort sync via Segment— teams can stream events, sync cohorts, and measure impact without stitching together multiple tools. A standard chatbot tells users what to do—or points them to a doc. Adoption Agent reads the question, picks the most relevant flow from your library, and walks the user through it in-app. That’s the difference between in-app AI as support overhead and in-app AI as a growth driver. Userflow installs as a lightweight layer on top of your app and supports modern data workflows with event streaming, two-way integrations, and CRM sync, helping teams close the loop between insight and action. Whether you’re improving trial-to-paid conversion, scaling onboarding across personas, or optimizing feature adoption in a complex product, Userflow helps teams move from guesswork to guided, measurable growth. Learn more at www.userflow.com **Average Rating:** 4.8/5.0 **Total Reviews:** 124 #### How Do G2 Users Rate Userflow? - **User Segmentation:** 8.6/10 (Category avg: 8.8/10) - **Ease of Use:** 9.4/10 (Category avg: 9.0/10) - **Text Bubble Walkthroughs:** 9.8/10 (Category avg: 9.1/10) - **Audio-visual Walkthroughs:** 9.4/10 (Category avg: 8.9/10) #### Who Is the Company Behind Userflow? - **Seller:** [Joincube, Inc. (DBA Beamer)](https://www.g2.com/sellers/joincube-inc-dba-beamer) - **Company Website:** www.joincube.com - **Year Founded:** 2011 - **HQ Location:** Austin, Texas - **Twitter:** @joincube 488 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9edf8fa01c8bee043ecfc83eaa7005b1f88d989909e05ec57df9309910e3bfba&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3477380%2F&secure%5Burl_type%5D=linkedin_company_website) 3 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Product Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 59% Small, 34% Medium #### What Do G2 Reviewers Say About Userflow? _AI-generated summary from verified user reviews_ ##### Pros - Users highlight the **ease of use** of Userflow, making it accessible even for non-technical individuals. - Users find Userflow to be **intuitive** , making complex onboarding easy and stress-free for non-technical founders. - Users commend the **easy setup** of Userflow, enabling quick onboarding and empowering non-technical staff efficiently. - Users commend the **incredibly quick and helpful customer support** from Userflow, enhancing their overall experience. - Users commend the **easy implementation** of Userflow, making it accessible for both technical and non-technical users. ##### Cons - Users find managing **translations cumbersome** and suggest improvements for sharing unpublished flows and integrating a knowledge base. - Users find Userflow's pricing to be **expensive** , especially for small companies needing the AI Assistant. - Users express concerns about the **lack of integration** , limiting deeper analytics and connection between various tools. - Users feel somewhat **limited in functionality** with Userflow, especially for complex user journeys and frequent UI changes. - Users find the **missing functionality** in Userflow limited, especially regarding access to private articles and flow controls. #### What Are Recent G2 Reviews of Userflow? **["Streamlined Segmentation and Personalization"](https://www.g2.com/survey_responses/userflow-review-13166378)** **Rating:** 5.0/5.0 stars _— Danish R._ [Read full review](https://www.g2.com/survey_responses/userflow-review-13166378) **["Budget-Friendly Onboarding & Survey Tool with Robust Features"](https://www.g2.com/survey_responses/userflow-review-5352738)** **Rating:** 5.0/5.0 stars _— Jessica D._ [Read full review](https://www.g2.com/survey_responses/userflow-review-5352738) #### What Are G2 Users Discussing About Userflow? - [What do you like most about Userflow for onboarding processes, and what improvements would you suggest?](https://www.g2.com/discussions/what-do-you-like-most-about-userflow-for-onboarding-processes-and-what-improvements-would-you-suggest) - [What's the difference between sitemap and user flow?](https://www.g2.com/discussions/what-s-the-difference-between-sitemap-and-user-flow) - [What is user flow?](https://www.g2.com/discussions/what-is-user-flow) - [What are user flows for?](https://www.g2.com/discussions/what-are-user-flows-for) - 1 comment - [What should be included in user flow?](https://www.g2.com/discussions/what-should-be-included-in-user-flow) - ‹ Prev‹ Prev - 1 - [2](/categories/digital-adoption-platform/small-business?order=g2_score&page=2#product-list) - [3](/categories/digital-adoption-platform/small-business?order=g2_score&page=3#product-list) - [Next ›Next ›](/categories/digital-adoption-platform/small-business?order=g2_score&page=2#product-list) Spotlight Categories [Accounts Receivable Software](https://www.g2.com/categories/accounts-receivable) [SAP Store Software](https://www.g2.com/categories/sap-store) [Contract Management Software](https://www.g2.com/categories/contract-management) [Fleet Management Software](https://www.g2.com/categories/fleet-management) [Customer Success Software](https://www.g2.com/categories/customer-success) Similar Categories - [Team Collaboration](/categories/team-collaboration) - [Other Collaboration](/categories/other-collaboration) - [Agentic AI Browser](/categories/agentic-ai-browser) - [AI Meeting Assistants](/categories/ai-meeting-assistants) - [AI Presentation Tools](/categories/ai-presentation-tools) - [Audio Conferencing](/categories/audio-conferencing) - [Board Management](/categories/board-management) - [Bookmark Manager](/categories/bookmark-manager) - [Browser](/categories/browsers) - [Business Scheduling](/categories/business-scheduling) - [Calendar](/categories/calendar-software) - [Cloud PBX Platforms](/categories/cloud-pbx-platforms) - [Collaborative Research Writing Tools](/categories/collaborative-research-writing-tools) - [Decision-Making](/categories/decision-making) - [Document Creation](/categories/document-creation) [Browse Digital Adoption Platform Themes](/categories/digital-adoption-platform/themes) ![Neeraja Prakash](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neeraja Prakash") NP Researched and written by [Neeraja Prakash](https://research.g2.com/insights/author/neeraja-prakash) Updated Products classified in the overall Digital Adoption Platform category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Digital Adoption Platform to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Digital Adoption Platform category. In addition to qualifying for inclusion in the Digital Adoption Platforms category, to qualify for inclusion in the Small Business Digital Adoption Platforms category, a product must have at least 10 reviews left by a reviewer from a small business. Top Tools at a Glance | | Product analytics with in-app guidance | User Review "Effective Onboarding, Needs Better Metrics" | | | Enterprise in-app guidance and change support | User Review "Three years into our DAP Journey" | | | Contextual help for enterprise software adoption | User Review "Enhancing User Experience with Interactive Guidance and Insights via Whatfix" | | | No-code onboarding and product usage insights | User Review "Userpilot Makes Navigation Easy with Helpful Insights" | | | Product tours and update communication | User Review "Helpful Platform for Managing Educational Guidance and User Support Content" | | | Process documentation and interactive walkthroughs | User Review "Tango Makes Process Training Effortless" | | | In-app onboarding and self-service support | User Review "Product Fruits Delivers: Intuitive UX, Rock-Solid Reliability, and a Game-Changing Elvin AI" | | | Customer success journeys and adoption tracking | User Review "ChurnZero as a Source of Truth: AI Automation, Dashboards, and Flexible Reporting" | | | In-workflow training and enablement guidance | User Review "Deal Rooms That Keep Clients Organized Throughout the Sales Cycle" | * * * Show More