I use Whatfix for digital adoption and user training because it provides easy in-app guidance and step-by-step walkthroughs. I appreciate how it reduces support tickets and offers clear analysis, which helps in reducing training time and user errors. The in-app guidance is valuable as it consistently helps teams follow the correct process and improves feature adoption while minimizing user mistakes. Review collected by and hosted on G2.com.

The setup effort can be a challenge, especially when it comes to configuring and planning. There's also occasional maintenance needed when the underlying app UI changes, which can be a bit of a hassle. Some of the advanced features feel complex without technical support. Review collected by and hosted on G2.com.

Whatfix has unlocked a whole new level of support for our customers. As a SaaS product, this kind of functionality is expected from our users, but it isn't easy to build in-house, and would require a lot of investment and time to maintain. Whatfix makes it possible for CX, Marketing and Customer Success teams to implement and manage this functionality, without being dependent on other business units. Review collected by and hosted on G2.com.

It can be quite fiddly to set up the flows and test them properly before publishing. We have needed to ask for special coding on a few instances - but this is partly due to our own platforms set up. Whatfix Support is always fast to help and resolve things. Review collected by and hosted on G2.com.

I find Whatfix convenient for creating training content, especially for non-tech teams trying to adapt to new AI tools. The UI and workflow are easy to use, which makes setting up and training straightforward. Review collected by and hosted on G2.com.

I think the AI feature in Whatfix could be better. It's not clear how it works, and I wish there was a way to see the AI's thinking process. Having another box to show the AI log would be helpful. Review collected by and hosted on G2.com.

A flexible, experienced team that clearly understood our requirements. Review collected by and hosted on G2.com.

There’s a lot for content creators to learn in a short period of time. Having attached user guides, or simple reminders of the content build path for each item, could be really useful. Review collected by and hosted on G2.com.

So great to have resourced directly in an app so learners don’t need to search the LMS or emails for content Review collected by and hosted on G2.com.

Sometimes we’ve had technical issues with certain features and sometimes it’s challenging to resolve. Steep learning curve to start building Review collected by and hosted on G2.com.

It helps users have a better experience on the platform, reduces the number of tickets, and means less support is needed overall. Review collected by and hosted on G2.com.

Sometimes some features are not as clear as they should. For example Flows, Smart Tips are very handy but sometimes I miss beacons. OR some Pop-ups getting ignored because as a user we don't identify its importance. Review collected by and hosted on G2.com.

Whatfix is extremely easy to use, and the experience is further improved by the excellent support provided during onboarding as well as the continued assistance offered throughout your time as a client. Review collected by and hosted on G2.com.

A few minor tasks can be a bit tricky or take longer than expected. Review collected by and hosted on G2.com.

I really appreciate the tools, as well as the value Whatfix places on customer input and feedback. Review collected by and hosted on G2.com.

So far, I haven’t noticed any downsides with Whatfix. Review collected by and hosted on G2.com.

It's ability to customize our training content to the customers and push notifications. Review collected by and hosted on G2.com.

The set up and training is at times confusing to bring in new individuals. it's also difficult to really customize. Review collected by and hosted on G2.com.

Content creation and Dashboard Analytics Review collected by and hosted on G2.com.

Slightly high pricing for small companies Review collected by and hosted on G2.com.