The intuitive, no-code editor makes creating in-app guidance easy. You can build walkthroughs, tooltips, and pop-ups without needing a developer, which speeds up deployment and keeps content agile. Review collected by and hosted on G2.com.

Customizing complex workflows can sometimes feel limiting, especially when trying to match very specific branding or UI requirements. Review collected by and hosted on G2.com.

The service! We have rolled out different areas over our experience with Whatfix and each time we contact either the support team or check in with dedicated our customer success manager, our needs are considered and are you really feel like they have a passion for helping you achieve your goals. Big shout out to Abhishek who has been such a valuable asset to the team! Review collected by and hosted on G2.com.

Sometimes some technical areas need a little more time or consultation before properly figuring out for our needs. Review collected by and hosted on G2.com.

Whatfix helps translate flows into multiple formats and supports various languages, making workflows easier to understand in detail. It promotes self-learning for our sales team and agents, enabling them to grasp processes quickly and effectively. Overall, it’s a highly productive tool to use. Review collected by and hosted on G2.com.

When downloading any content, the resulting ZIP file should include the name of the selected language. Without this, it can be confusing—especially when downloading multiple files. Review collected by and hosted on G2.com.

The onboarding support from Whatfix was above and beyond. I’ve had challenging experiences rolling out new platforms before, but this time I felt genuinely supported. The project management was clear and responsive, even when our internal timelines shifted, the Whatfix team stayed agile and kept us on track. Every person on the team is fantastic to work with. The software is intuitive, and while I still have more to learn, I feel confident knowing I can lean on Whatfix’s resources and support team. Review collected by and hosted on G2.com.

The technical implementation side had a steeper learning curve than I expected. While I had strong support from the team, some of the more technical components required a level of understanding I couldn’t quite take on during onboarding. Review collected by and hosted on G2.com.

What users like best about Whatfix includes its user-friendly and intuitive interface, a wide range of customizable widget and content types that make in-app guidance effective, and the ease of content creation and mangement with it's no-code editor. Review collected by and hosted on G2.com.

The analytics and reporting features are sometimes seen as limited or not fully developed, making it harder to extract useful insights without additional effort. Review collected by and hosted on G2.com.

I have liked all the products like Mirror, Seeks, insights and it have great features and covered all the use case including the self help, smart tips, workflow and Whatfix help user friendly to navigate the systems. Eliminating lot ofhe training documents from business user. I liked over all Mirror and insights functionalities Review collected by and hosted on G2.com.

I would suggest to keep the supply chain scenario like procurement, treasury, ariba and other applications for demo and use case for business users Review collected by and hosted on G2.com.

A fast-paced learning and innovation tool that feels very impactful. Review collected by and hosted on G2.com.

Nothing much to add right now; so far, it has been user-friendly. Review collected by and hosted on G2.com.

What I appreciate most about Whatfix is the speed and flexibility it offers — I can push updates to production quickly without being overly dependent on the engineering team. The built-in analytics make it easy to measure impact and close the feedback loop efficiently. On top of that, the support team and our Customer Success Manager have been exceptional, providing proactive guidance and quick resolutions whenever needed. Review collected by and hosted on G2.com.

While my overall experience has been very positive, there’s a bit of a learning curve when setting up more advanced configurations, which can require extra time and experimentation. Occasionally, I’ve noticed that certain UI customizations are somewhat limited, and achieving very specific design requirements may need workarounds. That said, the support team has always been quick to help address these challenges. Review collected by and hosted on G2.com.

From RFP to implementation, the Whatfix team has been very supportive. Review collected by and hosted on G2.com.

We have not fully implemented. More info to come. Review collected by and hosted on G2.com.

Whatfix has been a game-changer for our organization when it comes to onboarding, training, and driving digital adoption. The platform allows us to create step-by-step walkthroughs, tooltips, and self-help content directly within our applications, making it easier for employees to learn while doing. It has significantly reduced repetitive queries and boosted overall productivity. Review collected by and hosted on G2.com.

Nothing specific, all good. No improvement needed. Review collected by and hosted on G2.com.