--- title: Whatfix Reviews meta\_title: 'Whatfix Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 549 reviews by the users' company size, role or industry to find out how Whatfix works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 549 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- ### Whatfix Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users highlight the **ease of use** of Whatfix, making content creation simple without needing coding skills. [(75 mentions)](https://www.g2.com/products/whatfix/reviews?filters%5Bsentiment_snippet%5D=1743264&qs=pros-and-cons#reviews) Users commend the **attentive and timely customer support** from Whatfix, enhancing their overall experience and satisfaction. [(58 mentions)](https://www.g2.com/products/whatfix/reviews?filters%5Bsentiment_snippet%5D=1744046&qs=pros-and-cons#reviews) Users value the **user-friendly navigation** of Whatfix, enhancing their understanding and minimizing reliance on training documents. [(54 mentions)](https://www.g2.com/products/whatfix/reviews?filters%5Bsentiment_snippet%5D=1742413&qs=pros-and-cons#reviews) Users value Whatfix's **intuitive no-code authoring** , enabling flexible content creation while keeping support relevant and timely. [(48 mentions)](https://www.g2.com/products/whatfix/reviews?filters%5Bsentiment_snippet%5D=1743228&qs=pros-and-cons#reviews) Users value the **ease of implementation and excellent support** from Whatfix, enhancing overall training and communication efficiency. [(48 mentions)](https://www.g2.com/products/whatfix/reviews?filters%5Bsentiment_snippet%5D=1743827&qs=pros-and-cons#reviews) Users find the **learning curve** steep for Whatfix, requiring time and support for initial setup and customization. [(26 mentions)](https://www.g2.com/products/whatfix/reviews?filters%5Bsentiment_snippet%5D=1743327&qs=pros-and-cons#reviews) Users face **clunky maintenance** of content libraries, limited analytics views, and missing B2B functionalities with Whatfix. [(18 mentions)](https://www.g2.com/products/whatfix/reviews?filters%5Bsentiment_snippet%5D=1744186&qs=pros-and-cons#reviews) Users find the **setup and maintenance time-consuming** , especially with large content libraries and frequent updates. [(18 mentions)](https://www.g2.com/products/whatfix/reviews?filters%5Bsentiment_snippet%5D=1742503&qs=pros-and-cons#reviews) Users find the **initial setup and navigation complexity** of Whatfix challenging, especially for first-time users. [(16 mentions)](https://www.g2.com/products/whatfix/reviews?filters%5Bsentiment_snippet%5D=1742954&qs=pros-and-cons#reviews) Users find a **lack of guidance** for advanced workflows, complicating the use of Whatfix for power users. [(16 mentions)](https://www.g2.com/products/whatfix/reviews?filters%5Bsentiment_snippet%5D=1743043&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Whatfix ##### 1. Ease of Use Users highlight the **ease of use** of Whatfix, making content creation simple without needing coding skills. [ See 75 mentions ](https://www.g2.com/products/whatfix/reviews?filters%5Bsentiment_snippet%5D=1743264&qs=pros-and-cons#reviews) See Related User Reviews SP Sajal P. Enterprise (\> 1000 emp.) 4.5/5 "Enhancing User Experience with Interactive Guidance and Insights via Whatfix" What do you like about Whatfix? I really like how Tasklists and Flows help us train our stakeholders in a structured and scalable way. Tasklists give users a path to follow with step ![Audra H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Audra H.") AH Audra H. Mid-Market (51-1000 emp.) 5.0/5 "Dream Product" What do you like about Whatfix? Very easy to configure content and quick implementation. Whatfix has a easy to understand training sessions and help content. Whatfix has eliminated t ##### 2. Customer Support Users commend the **attentive and timely customer support** from Whatfix, enhancing their overall experience and satisfaction. [ See 58 mentions ](https://www.g2.com/products/whatfix/reviews?filters%5Bsentiment_snippet%5D=1744046&qs=pros-and-cons#reviews) See Related User Reviews SP Sajal P. Enterprise (\> 1000 emp.) 4.5/5 "Enhancing User Experience with Interactive Guidance and Insights via Whatfix" What do you like about Whatfix? I really like how Tasklists and Flows help us train our stakeholders in a structured and scalable way. Tasklists give users a path to follow with step ![Amata V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amata V.") AV Amata V. Enterprise (\> 1000 emp.) 4.0/5 "Great Support and Features, but Challenging Legacy Integration" What do you like about Whatfix? The support team is excellent, and they consistently work to improve the product while adding the best features. ##### 3. Helpful Users value the **user-friendly navigation** of Whatfix, enhancing their understanding and minimizing reliance on training documents. [ See 54 mentions ](https://www.g2.com/products/whatfix/reviews?filters%5Bsentiment_snippet%5D=1742413&qs=pros-and-cons#reviews) See Related User Reviews ![Amata V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amata V.") AV Amata V. Enterprise (\> 1000 emp.) 4.0/5 "Great Support and Features, but Challenging Legacy Integration" What do you like about Whatfix? The support team is excellent, and they consistently work to improve the product while adding the best features. ![Audra H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Audra H.") AH Audra H. Mid-Market (51-1000 emp.) 5.0/5 "Dream Product" What do you like about Whatfix? Very easy to configure content and quick implementation. Whatfix has a easy to understand training sessions and help content. Whatfix has eliminated t ##### 4. Features Users value Whatfix's **intuitive no-code authoring** , enabling flexible content creation while keeping support relevant and timely. [ See 48 mentions ](https://www.g2.com/products/whatfix/reviews?filters%5Bsentiment_snippet%5D=1743228&qs=pros-and-cons#reviews) See Related User Reviews SP Sajal P. Enterprise (\> 1000 emp.) 4.5/5 "Enhancing User Experience with Interactive Guidance and Insights via Whatfix" What do you like about Whatfix? I really like how Tasklists and Flows help us train our stakeholders in a structured and scalable way. Tasklists give users a path to follow with step ![Amata V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amata V.") AV Amata V. Enterprise (\> 1000 emp.) 4.0/5 "Great Support and Features, but Challenging Legacy Integration" What do you like about Whatfix? The support team is excellent, and they consistently work to improve the product while adding the best features. ##### 5. Positive Experience Users value the **ease of implementation and excellent support** from Whatfix, enhancing overall training and communication efficiency. [ See 48 mentions ](https://www.g2.com/products/whatfix/reviews?filters%5Bsentiment_snippet%5D=1743827&qs=pros-and-cons#reviews) See Related User Reviews ![Rohan M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rohan M.") RM Rohan M. Enterprise (\> 1000 emp.) 5.0/5 "A versatile product for every need." What do you like about Whatfix? We can segregate the contents based on User roles in our CRM. There can be other customizations as well based on the data in our CRM which is helpful ![Gajendra P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gajendra P.") GP Gajendra P. Mid-Market (51-1000 emp.) 4.5/5 "Head Learning Services" What do you like about Whatfix? I like the service and customer support that Whatfix provide ### 5 Cons or Disadvantages of Whatfix ##### 1. Learning Curve Users find the **learning curve** steep for Whatfix, requiring time and support for initial setup and customization. [ See 26 mentions ](https://www.g2.com/products/whatfix/reviews?filters%5Bsentiment_snippet%5D=1743327&qs=pros-and-cons#reviews) See Related User Reviews SP Sajal P. Enterprise (\> 1000 emp.) 4.5/5 "Enhancing User Experience with Interactive Guidance and Insights via Whatfix" What do you dislike about Whatfix? One area where Whatfix can improve is in organizing content and managing its lifecycle especially as people use it. When dealing with Tasklists, Flows ![James m.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James m.") JM James m. 4.5/5 "Streamlines Complex Training with Precision" What do you dislike about Whatfix? It's time-consuming when setting up and maintaining. There is limited flexibility for complex dynamic processes. The analysis can feel high-level. The ##### 2. Limitations Users face **clunky maintenance** of content libraries, limited analytics views, and missing B2B functionalities with Whatfix. [ See 18 mentions ](https://www.g2.com/products/whatfix/reviews?filters%5Bsentiment_snippet%5D=1744186&qs=pros-and-cons#reviews) See Related User Reviews SF Stefanie F. 4.5/5 "Streamlined User Onboarding with Minor Setup Challenges" What do you dislike about Whatfix? I find the Smart tips in Whatfix can become a nuisance because they often latch over pages in our application without specific URLs. It's tricky with ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Using WhatFix for digital adoption, customer facing" What do you dislike about Whatfix? Maintenance of big content libraries is currently a bit clunky, especially translation when many languages are supported. Controlling the translation ##### 3. Time-Consuming Users find the **setup and maintenance time-consuming** , especially with large content libraries and frequent updates. [ See 18 mentions ](https://www.g2.com/products/whatfix/reviews?filters%5Bsentiment_snippet%5D=1742503&qs=pros-and-cons#reviews) See Related User Reviews SF Stefanie F. 4.5/5 "Streamlined User Onboarding with Minor Setup Challenges" What do you dislike about Whatfix? I find the Smart tips in Whatfix can become a nuisance because they often latch over pages in our application without specific URLs. It's tricky with ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Using WhatFix for digital adoption, customer facing" What do you dislike about Whatfix? Maintenance of big content libraries is currently a bit clunky, especially translation when many languages are supported. Controlling the translation ##### 4. Complexity Users find the **initial setup and navigation complexity** of Whatfix challenging, especially for first-time users. [ See 16 mentions ](https://www.g2.com/products/whatfix/reviews?filters%5Bsentiment_snippet%5D=1742954&qs=pros-and-cons#reviews) See Related User Reviews SP Sajal P. Enterprise (\> 1000 emp.) 4.5/5 "Enhancing User Experience with Interactive Guidance and Insights via Whatfix" What do you dislike about Whatfix? One area where Whatfix can improve is in organizing content and managing its lifecycle especially as people use it. When dealing with Tasklists, Flows ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.5/5 "Intuitive In-Context Content Creation with Outstanding Whatfix Support" What do you dislike about Whatfix? Implementation for visibility can be complicated depending on your platforms needs, and you can't currently preview localized content ahead of publish ##### 5. Lack of Guidance Users find a **lack of guidance** for advanced workflows, complicating the use of Whatfix for power users. [ See 16 mentions ](https://www.g2.com/products/whatfix/reviews?filters%5Bsentiment_snippet%5D=1743043&qs=pros-and-cons#reviews) See Related User Reviews SP Sajal P. Enterprise (\> 1000 emp.) 4.5/5 "Enhancing User Experience with Interactive Guidance and Insights via Whatfix" What do you dislike about Whatfix? One area where Whatfix can improve is in organizing content and managing its lifecycle especially as people use it. When dealing with Tasklists, Flows ![Preticia E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Preticia E.") PE Preticia E. Mid-Market (51-1000 emp.) 4.0/5 "Complete Tasks Confidently Without Stopping to Ask for Help" What do you dislike about Whatfix? It provides helpful guidance for the basic usage of an app, which is great. However, for more advanced users who run complex workflows, I feel that Wh ![Dawn M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dawn M.") DM Dawn M. Learning Manager Enterprise (\> 1000 emp.) 9/8/2022 "Bri4dging the gap with Whatfix" 5/5 What do you like best about Whatfix? Whatfix is an amazing company to partner with and stands out across our company as a vendor that is a true partner who is always at our side for support, to improve, to ideate with, and is trusted to work with us for the greater good of our company and our success. They are constantly evolving their product for performance and value. Whatfix cares to take feedback and work actionably on it, even the slightest improvement is considered and applied. I am not sure I have ever worked with a vendor that not only expresses concern for our product needs and results, but efficiently...very efficiently, works to quickly resolve technical issues and ensure our needs are met. It is possible, as we do, to have a very connected and successful working relationship with everyone at Whatfix. Review collected by and hosted on G2.com. What do you dislike about Whatfix? I currently don't have any dislikes with Whatfix. I will be surprised if I do find something I dislike. Review collected by and hosted on G2.com. What problems is Whatfix solving and how is that benefiting you? Whatfix has many key purposes. We use it for onboarding, training, guidance while working, change management, alerts, and surveys. Using Whatfix not only guides and acts as a ready resource for users, it also allows us to engage new hires with the new information, which helps secure them in their role, but also acts a statement of record for learning to ensure that learning was appropriately received. Whatfix as a resource allows our users to feel confident in accessing needed guidance at the time of work which improves comfort and performance. The analytics provide us with a way to understand application use and steer behaviors that could prove to have a negative impact and reduce risks. The analytics also help us to understand application adoption and time to efficiency, as well as when we can replace live training scenarios with Whatfix, the time saved for training and employees is placed back into production activities. Another important factor to mention is how the Learning & Development department has bridged their communication, awareness, and strategic vision of business activity with IT, Information Security, and other departments in the bank. This allows us to offer impactful solutions with teams that may have never reached out for help. Review collected by and hosted on G2.com. Show More Response from Ashish Ninan of Whatfix [Editedit](https://www.g2.com/survey_responses/whatfix-review-7083755/official_response/edit) Hello Dawn, Thank you so much for the 5-star rating! We always aspire to not just provide a great product but also an excellent service and so it feels superb to hear from you that we are delivering on both of them. Regards, Ashish 6/3/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Jeffrey J. C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeffrey J. C.") JC Jeffrey J. C. Assistant Vice President, Commercial Strategy & Analytics 12/15/2025 "Effortless Training with Excellent Contextual Guidance" 4.5/5 What do you like best about Whatfix? I really like how quick and easy it is to implement content with Whatfix. Making quick changes when needed is a breeze. It makes training and ensuring process compliance a lot easier and can be done on a much larger scale than traditional training methods. Also, the initial setup of Whatfix was fairly easy. Review collected by and hosted on G2.com. What do you dislike about Whatfix? Very little! Whatfix has generally fixed or addressed the few issues we have encountered. Review collected by and hosted on G2.com. What problems is Whatfix solving and how is that benefiting you? Whatfix provides amazing training for new staff, offers contextual guidance to ensure compliance, and simplifies training at a larger scale than traditional methods. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Veronica S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Veronica S.") VS Veronica S. Product Manager Mid-Market (51-1000 emp.) 9/24/2025 "Great tool that helps with onboarding and new sw adaptation!" 4.5/5 What do you like best about Whatfix? The team we work with is fantastic and always provides timely assistance whenever we need it. They guided us step by step to help us learn how to use the many features available for the benefit of our company. The support and customer success teams are always there for us, collaborating with us on our KPIs. We are very happy that we chose to work with Whatfix. It is very easy to learn and implement yourself. Review collected by and hosted on G2.com. What do you dislike about Whatfix? Nothing. Throughout a wonderful experience. Review collected by and hosted on G2.com. What problems is Whatfix solving and how is that benefiting you? Whatfix assists us in onboarding our customers step by step in an orderly, clear, and user-friendly way. It is highly flexible so it can be easily changed with the different versions of our software and can guide users as they learn to perform the tasks they want within our platform. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") AT Verified User in Telecommunications Enterprise (\> 1000 emp.) 8/15/2025 "Whatfix is a product everyone could use" 5/5 What do you like best about Whatfix? Whatfix is a great product to help with a variety of issues. The Whatfix team has leaned in and partnered with us to ensure we are getting the most out of the product. The product is easy to use and offers us way to improve our employee experience. Review collected by and hosted on G2.com. What do you dislike about Whatfix? No downside to Whatfix, but what has been most helpful is being strategic in how this product is deployed. Put thought into what actions are tracked, what the assumptions are, and expectations around timeline to gather baseline stats before improvements/changes are made. Review collected by and hosted on G2.com. What problems is Whatfix solving and how is that benefiting you? We are currently using the Product Analytics but hope to get the DAP at some point as we see huge value in what it offers. We deployed the PA on a highly used application and have been using the user actions to track different complex processes, adoption to newly deployed features, as well as usage on features marked for future retirement. This is benefiting us as our application only provides limited data and we cannot see into the details to identify the true story. Whatfix PA allows us to dive further into these areas and understand success rates of different parts within a process, what action the user is taking after they arrive at our newly deployed feature, and so many insights into how our users are interacting within our system that we cannot get natively within the application. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic KB Kgabo B. Cloud Support Engineer Mid-Market (51-1000 emp.) 7/18/2025 "Streamlined Onboarding and Seamless User Guidance" 5/5 What do you like best about Whatfix? The most helpful aspect of Whatfix is its intuitive interface and the ability to create interactive walkthroughs without needing to code. It empowers teams to deliver contextual help directly within applications, reducing support tickets and improving user adoption. Review collected by and hosted on G2.com. What do you dislike about Whatfix? While powerful, the initial setup can be a bit complex, especially for teams unfamiliar with digital adoption platforms. Additionally, some advanced customization options may require technical assistance. Review collected by and hosted on G2.com. What problems is Whatfix solving and how is that benefiting you? Whatfix has enabled us to streamline user onboarding and support within our CloudBlue platform. By embedding interactive guides and contextual help directly into the interface, we've reduced the learning curve for new users and minimized the need for manual training. This has led to faster adoption, fewer support tickets, and a more efficient user experience overall. Review collected by and hosted on G2.com. Show More 7/24/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Geeta B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Geeta B.") GB Geeta B. SME on behalf of JSW Steel Enterprise (\> 1000 emp.) 8/8/2025 "Powering Our Digital Transformation - Minimal effort & maximum results" 4.5/5 What do you like best about Whatfix? Whatfix is incredibly easy to use—even for non-technical users, with no-code editor deployment on platforms like Salesforce it is seamless. Analytics - keeps us updated on usage & non usage scenarios. Overall, Whatfix has become a key enabler in our digital transformation journey. Review collected by and hosted on G2.com. What do you dislike about Whatfix? 1. Prerequisite for Whatfix installation is Not user friendly, it should be pushed thru the admin console directly to end user on the browser 2. A robust preview/testing mode is very much needed. 3. Standard help button on Sales force to be enabled with AI - for natural language base search for end users 4. All Support executive to similar knowledge to resolve user concern with similar dedication Review collected by and hosted on G2.com. What problems is Whatfix solving and how is that benefiting you? 1) We are able to delivery 15 persona in blending learning program across regions. 53+ Training programs (eg Basics of CRM; Lead Mgt; Order Mgt; etc) conducted with 1600+ participants 2) 40% reduction in training related tickets - post whatfix installation 3) Post Smart tip / Beacon / flows, we are able to give contextual to end users 4) Analytics is helping us to track the adoption of the platform Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Leo P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Leo P.") LP Leo P. Senior Digital Learning Technologist Mid-Market (51-1000 emp.) 5/16/2025 "Supporting digital adoption with Whatfix" 4.5/5 What do you like best about Whatfix? WhatFix is a great tool for supporting the adoption of digital platforms for users without being overly obtrusive. It provides a wide range of tools and features to help target content to users effectively, providing necessary support exactly where it is needed and without the need of creating support tickets. Their support team are very responsive and keen to help achieve solutions and effective implementation, encouraging an effective and collaborative partnership for delivering success across systems. Review collected by and hosted on G2.com. What do you dislike about Whatfix? Setting up a projects can take time and you don't always know that you are going to get it right until it's in the hands of your end users. However, when you get it right, the time spent becomes time saved for the organisation. Review collected by and hosted on G2.com. What problems is Whatfix solving and how is that benefiting you? Whatfix has helped us overcome short comings in our platforms that would have otherwise caused a significant load on our ability to provide appropriate support. Through effective implementation of content through Whatfix we have been able to mitigate issues that could risk our reputation with stakeholders until improvements have been made in the core systems that we apply Whatfix to. Whatfix has also been helpful in helping us gain insights into user behaviours so that we can guide and support adoption of underutilised features and so maximise our use of the platform. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Adam C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adam C.") AC Adam C. Director Of Training Small-Business (50 or fewer emp.) 5/23/2024 "Helping Empower Customers" 5/5 What do you like best about Whatfix? Whatfix truly listens to its customers and consistently strives to exceed expectations by delivering innovative solutions. A great example of this is when I previously mentioned the need for automated analytics. Not long after, Whatfix introduced the ability to schedule insight reports—an incredibly helpful feature that I now rely on regularly. It’s just one of many ways they show they’re not only listening, but actively evolving with their users’ needs. Review collected by and hosted on G2.com. What do you dislike about Whatfix? The path Whatfix is on clearly establishes them as a powerhouse in the Digital Adoption Platform space. While it's hard to pinpoint what needs improvement, I’m confident they’ll continue to innovate and deliver forward-thinking solutions. Review collected by and hosted on G2.com. What problems is Whatfix solving and how is that benefiting you? WhatFix has become the way our users not only conduct their self-paced training but also expand the materials within that training to provide a self-service widget. With the QuickRead feature, its not long till our users can experience a customer service bot to seamlessly answer their questions. Review collected by and hosted on G2.com. Show More Response from Gayatri Karthy of Whatfix [Editedit](https://www.g2.com/survey_responses/whatfix-review-9696146/official_response/edit) We're glad to hear that you find Whatfix's wide range of tools resourceful and easy to use. We appreciate your feedback and will continue to work on improving our automation and analytics capabilities. 5/12/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Mark v.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark v.") MV Mark v. Platform as a Service Sales Executive Enterprise (\> 1000 emp.) 10/14/2025 "Effortless No-Code Tooling Enhances Customer Experience" 4.5/5 What do you like best about Whatfix? The ease of use 'no code' tooling to create the extra layer on top of your SaaS application(s) which will guide the customer experience in a proper and smooth manner. Also the onboarding process is smooth and very professionally handled. Review collected by and hosted on G2.com. What do you dislike about Whatfix? Lots of features to explore which can be found in seperate add on packages. Can be quite difficult to keep up and implement. Review collected by and hosted on G2.com. What problems is Whatfix solving and how is that benefiting you? We have our own cloud provisioning platform with thousands of users needing guidance on core and recently added features. Whatfix gives flexibility and solve the problem of quick adoption through flows and smart tips for users to be able to pick up using our platform quickly. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite AN Alex N. Business Architecture Analyst Enterprise (\> 1000 emp.) 7/21/2025 "User Experience" 4.5/5 What do you like best about Whatfix? I was involved in creating the Whatfix Content with OTM. Mainly using the function of Mirror and Flow. The functionality of Whatfix was amazing and definitely beyond my expectation. It was very easy to use the Flow function, and the detailed design of the functions can meet all of my needs when creating an interactive training material. Especially being able to capture such a complicated platform. Review collected by and hosted on G2.com. What do you dislike about Whatfix? Whatfix Mirror function does need a little bit more stability. I kept meeting the problems with recapturing the screen. There were bugs in terms of keeping the 2 screens linked when deleting the screens in between even if I ticked box to make sure that screens should be connected. It also happened to me for a couple of times that when I was trying to fix one screen's element, the previous screen that was working fine now have the same issue. And then it becomes a dead loop to go and fix all the screens, while they were working fine before. During my capturing of the screens, there were times that mirror doesn't support the Web functions. If this could be helped with, it would make the products more perfect. Review collected by and hosted on G2.com. What problems is Whatfix solving and how is that benefiting you? It helped me to created the very interactive and thorough training material for the end users. Review collected by and hosted on G2.com. 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