--- title: Whatfix Reviews meta\_title: 'Whatfix Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 549 reviews by the users' company size, role or industry to find out how Whatfix works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 549 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- ### Whatfix Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users highlight the **ease of use** of Whatfix, making content creation simple without needing coding skills. [(75 mentions)](https://www.g2.com/products/whatfix/reviews?filters%5Bsentiment_snippet%5D=1743264&qs=pros-and-cons#reviews) Users commend the **attentive and timely customer support** from Whatfix, enhancing their overall experience and satisfaction. [(58 mentions)](https://www.g2.com/products/whatfix/reviews?filters%5Bsentiment_snippet%5D=1744046&qs=pros-and-cons#reviews) Users value the **user-friendly navigation** of Whatfix, enhancing their understanding and minimizing reliance on training documents. [(54 mentions)](https://www.g2.com/products/whatfix/reviews?filters%5Bsentiment_snippet%5D=1742413&qs=pros-and-cons#reviews) Users value Whatfix's **intuitive no-code authoring** , enabling flexible content creation while keeping support relevant and timely. [(48 mentions)](https://www.g2.com/products/whatfix/reviews?filters%5Bsentiment_snippet%5D=1743228&qs=pros-and-cons#reviews) Users value the **ease of implementation and excellent support** from Whatfix, enhancing overall training and communication efficiency. [(48 mentions)](https://www.g2.com/products/whatfix/reviews?filters%5Bsentiment_snippet%5D=1743827&qs=pros-and-cons#reviews) Users find the **learning curve** steep for Whatfix, requiring time and support for initial setup and customization. [(26 mentions)](https://www.g2.com/products/whatfix/reviews?filters%5Bsentiment_snippet%5D=1743327&qs=pros-and-cons#reviews) Users face **clunky maintenance** of content libraries, limited analytics views, and missing B2B functionalities with Whatfix. [(18 mentions)](https://www.g2.com/products/whatfix/reviews?filters%5Bsentiment_snippet%5D=1744186&qs=pros-and-cons#reviews) Users find the **setup and maintenance time-consuming** , especially with large content libraries and frequent updates. [(18 mentions)](https://www.g2.com/products/whatfix/reviews?filters%5Bsentiment_snippet%5D=1742503&qs=pros-and-cons#reviews) Users find the **initial setup and navigation complexity** of Whatfix challenging, especially for first-time users. [(16 mentions)](https://www.g2.com/products/whatfix/reviews?filters%5Bsentiment_snippet%5D=1742954&qs=pros-and-cons#reviews) Users find a **lack of guidance** for advanced workflows, complicating the use of Whatfix for power users. [(16 mentions)](https://www.g2.com/products/whatfix/reviews?filters%5Bsentiment_snippet%5D=1743043&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Whatfix ##### 1. Ease of Use Users highlight the **ease of use** of Whatfix, making content creation simple without needing coding skills. [ See 75 mentions ](https://www.g2.com/products/whatfix/reviews?filters%5Bsentiment_snippet%5D=1743264&qs=pros-and-cons#reviews) See Related User Reviews SP Sajal P. Enterprise (\> 1000 emp.) 4.5/5 "Enhancing User Experience with Interactive Guidance and Insights via Whatfix" What do you like about Whatfix? I really like how Tasklists and Flows help us train our stakeholders in a structured and scalable way. Tasklists give users a path to follow with step ![Audra H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Audra H.") AH Audra H. Mid-Market (51-1000 emp.) 5.0/5 "Dream Product" What do you like about Whatfix? Very easy to configure content and quick implementation. Whatfix has a easy to understand training sessions and help content. Whatfix has eliminated t ##### 2. Customer Support Users commend the **attentive and timely customer support** from Whatfix, enhancing their overall experience and satisfaction. [ See 58 mentions ](https://www.g2.com/products/whatfix/reviews?filters%5Bsentiment_snippet%5D=1744046&qs=pros-and-cons#reviews) See Related User Reviews SP Sajal P. Enterprise (\> 1000 emp.) 4.5/5 "Enhancing User Experience with Interactive Guidance and Insights via Whatfix" What do you like about Whatfix? I really like how Tasklists and Flows help us train our stakeholders in a structured and scalable way. Tasklists give users a path to follow with step ![Amata V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amata V.") AV Amata V. Enterprise (\> 1000 emp.) 4.0/5 "Great Support and Features, but Challenging Legacy Integration" What do you like about Whatfix? The support team is excellent, and they consistently work to improve the product while adding the best features. ##### 3. Helpful Users value the **user-friendly navigation** of Whatfix, enhancing their understanding and minimizing reliance on training documents. [ See 54 mentions ](https://www.g2.com/products/whatfix/reviews?filters%5Bsentiment_snippet%5D=1742413&qs=pros-and-cons#reviews) See Related User Reviews ![Amata V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amata V.") AV Amata V. Enterprise (\> 1000 emp.) 4.0/5 "Great Support and Features, but Challenging Legacy Integration" What do you like about Whatfix? The support team is excellent, and they consistently work to improve the product while adding the best features. ![Audra H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Audra H.") AH Audra H. Mid-Market (51-1000 emp.) 5.0/5 "Dream Product" What do you like about Whatfix? Very easy to configure content and quick implementation. Whatfix has a easy to understand training sessions and help content. Whatfix has eliminated t ##### 4. Features Users value Whatfix's **intuitive no-code authoring** , enabling flexible content creation while keeping support relevant and timely. [ See 48 mentions ](https://www.g2.com/products/whatfix/reviews?filters%5Bsentiment_snippet%5D=1743228&qs=pros-and-cons#reviews) See Related User Reviews SP Sajal P. Enterprise (\> 1000 emp.) 4.5/5 "Enhancing User Experience with Interactive Guidance and Insights via Whatfix" What do you like about Whatfix? I really like how Tasklists and Flows help us train our stakeholders in a structured and scalable way. Tasklists give users a path to follow with step ![Amata V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amata V.") AV Amata V. Enterprise (\> 1000 emp.) 4.0/5 "Great Support and Features, but Challenging Legacy Integration" What do you like about Whatfix? The support team is excellent, and they consistently work to improve the product while adding the best features. ##### 5. Positive Experience Users value the **ease of implementation and excellent support** from Whatfix, enhancing overall training and communication efficiency. [ See 48 mentions ](https://www.g2.com/products/whatfix/reviews?filters%5Bsentiment_snippet%5D=1743827&qs=pros-and-cons#reviews) See Related User Reviews ![Rohan M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rohan M.") RM Rohan M. Enterprise (\> 1000 emp.) 5.0/5 "A versatile product for every need." What do you like about Whatfix? We can segregate the contents based on User roles in our CRM. There can be other customizations as well based on the data in our CRM which is helpful ![Gajendra P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gajendra P.") GP Gajendra P. Mid-Market (51-1000 emp.) 4.5/5 "Head Learning Services" What do you like about Whatfix? I like the service and customer support that Whatfix provide ### 5 Cons or Disadvantages of Whatfix ##### 1. Learning Curve Users find the **learning curve** steep for Whatfix, requiring time and support for initial setup and customization. [ See 26 mentions ](https://www.g2.com/products/whatfix/reviews?filters%5Bsentiment_snippet%5D=1743327&qs=pros-and-cons#reviews) See Related User Reviews SP Sajal P. Enterprise (\> 1000 emp.) 4.5/5 "Enhancing User Experience with Interactive Guidance and Insights via Whatfix" What do you dislike about Whatfix? One area where Whatfix can improve is in organizing content and managing its lifecycle especially as people use it. When dealing with Tasklists, Flows ![James m.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James m.") JM James m. 4.5/5 "Streamlines Complex Training with Precision" What do you dislike about Whatfix? It's time-consuming when setting up and maintaining. There is limited flexibility for complex dynamic processes. The analysis can feel high-level. The ##### 2. Limitations Users face **clunky maintenance** of content libraries, limited analytics views, and missing B2B functionalities with Whatfix. [ See 18 mentions ](https://www.g2.com/products/whatfix/reviews?filters%5Bsentiment_snippet%5D=1744186&qs=pros-and-cons#reviews) See Related User Reviews SF Stefanie F. 4.5/5 "Streamlined User Onboarding with Minor Setup Challenges" What do you dislike about Whatfix? I find the Smart tips in Whatfix can become a nuisance because they often latch over pages in our application without specific URLs. It's tricky with ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Using WhatFix for digital adoption, customer facing" What do you dislike about Whatfix? Maintenance of big content libraries is currently a bit clunky, especially translation when many languages are supported. Controlling the translation ##### 3. Time-Consuming Users find the **setup and maintenance time-consuming** , especially with large content libraries and frequent updates. [ See 18 mentions ](https://www.g2.com/products/whatfix/reviews?filters%5Bsentiment_snippet%5D=1742503&qs=pros-and-cons#reviews) See Related User Reviews SF Stefanie F. 4.5/5 "Streamlined User Onboarding with Minor Setup Challenges" What do you dislike about Whatfix? I find the Smart tips in Whatfix can become a nuisance because they often latch over pages in our application without specific URLs. It's tricky with ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Using WhatFix for digital adoption, customer facing" What do you dislike about Whatfix? Maintenance of big content libraries is currently a bit clunky, especially translation when many languages are supported. Controlling the translation ##### 4. Complexity Users find the **initial setup and navigation complexity** of Whatfix challenging, especially for first-time users. [ See 16 mentions ](https://www.g2.com/products/whatfix/reviews?filters%5Bsentiment_snippet%5D=1742954&qs=pros-and-cons#reviews) See Related User Reviews SP Sajal P. Enterprise (\> 1000 emp.) 4.5/5 "Enhancing User Experience with Interactive Guidance and Insights via Whatfix" What do you dislike about Whatfix? One area where Whatfix can improve is in organizing content and managing its lifecycle especially as people use it. When dealing with Tasklists, Flows ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.5/5 "Intuitive In-Context Content Creation with Outstanding Whatfix Support" What do you dislike about Whatfix? Implementation for visibility can be complicated depending on your platforms needs, and you can't currently preview localized content ahead of publish ##### 5. Lack of Guidance Users find a **lack of guidance** for advanced workflows, complicating the use of Whatfix for power users. [ See 16 mentions ](https://www.g2.com/products/whatfix/reviews?filters%5Bsentiment_snippet%5D=1743043&qs=pros-and-cons#reviews) See Related User Reviews SP Sajal P. Enterprise (\> 1000 emp.) 4.5/5 "Enhancing User Experience with Interactive Guidance and Insights via Whatfix" What do you dislike about Whatfix? One area where Whatfix can improve is in organizing content and managing its lifecycle especially as people use it. When dealing with Tasklists, Flows ![Preticia E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Preticia E.") PE Preticia E. Mid-Market (51-1000 emp.) 4.0/5 "Complete Tasks Confidently Without Stopping to Ask for Help" What do you dislike about Whatfix? It provides helpful guidance for the basic usage of an app, which is great. However, for more advanced users who run complex workflows, I feel that Wh ![Tony P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tony P.") TP Tony P. 1/23/2026 "Effective Digital Adoption with Room for UI Improvement" 4/5 What do you like best about Whatfix? I like the assistance we received during the implementation of Whatfix, as the people were great to work with. Our current Customer Success Manager has also been very helpful. We have used Popups and Flows the most because they align best with our use cases. The Whatfix team helped us integrate with our translation application, Smartcat, which, although it took many months, now helps streamline the translation process for our country partners. We switched to Whatfix from Walkme mostly due to pricing options and because Whatfix's features and capabilities seemed more advanced. Even though the setup took time and effort, the Whatfix team helped us complete it with minimal impact on the end users. Review collected by and hosted on G2.com. What do you dislike about Whatfix? The Whatfix dashboard is not the most intuitive to navigate when it comes to accessing Widgets, Content, Translations, Self help etc. Widgets and Content should all be the same. The Draft/Ready/Production options are very confusing as well. Review collected by and hosted on G2.com. What problems is Whatfix solving and how is that benefiting you? I use Whatfix for digital adoption on platforms, educating partners, and gathering activity statistics, which helps us track how platforms are used. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite SF Stefanie F. 2/2/2026 "Streamlined User Onboarding with Minor Setup Challenges" 4.5/5 What do you like best about Whatfix? I love the speed with which we can create content for our end users. The ability to quickly generate smart tips and pop-up flows has been particularly useful. Review collected by and hosted on G2.com. What do you dislike about Whatfix? I find the Smart tips in Whatfix can become a nuisance because they often latch over pages in our application without specific URLs. It's tricky with submenus that don't have dedicated URLs, and setting up specific CSS selectors for these is cumbersome. The Smart tips can be annoying as they just show up on pages where we do not want them to be seen. Review collected by and hosted on G2.com. What problems is Whatfix solving and how is that benefiting you? I use Whatfix to replace our old user guidance materials like PDFs and PowerPoints. It solves user onboarding and guidance, enabling us to describe new features effectively. It speeds up content creation, providing smart tips and useful pop-up flows for our end users where we need it and when we need it. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![YASH D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "YASH D.") YD YASH D. Application Development Analyst Mid-Market (51-1000 emp.) 1/13/2026 "Boosts Client Understanding and Saves Time" 4/5 What do you like best about Whatfix? I like that Whatfix is very easy to use, and the UI is really user-friendly, making it simple to complete tasks. It's quite a good application from an enterprise perspective and very handy. I also find it very helpful for documentation and client training, as it makes it easy to understand product granularity and how functionalities work. Being able to prepare a complete video of a specific model in a product is very beneficial, saving a lot of time by avoiding repetitive work. This helps both our internal and client teams to have a better understanding of product modules. Review collected by and hosted on G2.com. What do you dislike about Whatfix? I would like them to introduce AI. I mean, rather than doing the complete thing manually, they should get a scan of the complete product or through the code to understand how the functionality works. It would be more helpful. Review collected by and hosted on G2.com. What problems is Whatfix solving and how is that benefiting you? Whatfix makes understanding product granularity easier, aiding in client and team comprehension without repetitive work, saving time. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Legal Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Legal Services") EL Verified User in Legal Services Enterprise (\> 1000 emp.) 6/11/2026 "Intuitive Platform with a Truly Supportive Partnership" 4.5/5 What do you like best about Whatfix? It’s an intuitive platform that’s easy to use. I also value the partnership with the organization—they consistently show great service and genuine care for our organization’s growth with the system, not only during the sale, but throughout deployment and adoption as well. Review collected by and hosted on G2.com. What do you dislike about Whatfix? Integrating with different platforms takes time and requires the right technical expertise. I just wish the integration process were faster, especially when it comes to connecting past self-help resources. Review collected by and hosted on G2.com. What problems is Whatfix solving and how is that benefiting you? We have some challenging systems that require strong expertise to use effectively. Since our users don’t want to spend the time on formal training, we use Whatfix to deliver just-in-time guidance that helps them learn in the flow of work and build competency. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite KT Katie T. Sr. Manager Sales Enablement Enterprise (\> 1000 emp.) 12/30/2025 "Empowering Digital Adoption with Intuitive Guidance and Stellar Support" 4.5/5 What do you like best about Whatfix? Whatfix has been a strong strategic partner to Cox Automotive, collaborating with us to shape their product roadmap while providing an intuitive, easy‑to‑use platform that requires no technical background. Its in‑app guidance—flows, smart tips, pop‑ups, and self‑help—helps our teams adopt new features quickly, streamline onboarding and training, and reduce support needs. Beyond the product, the Whatfix team consistently brings a collaborative, solution‑oriented approach that enables us to drive meaningful digital adoption across our organization. Review collected by and hosted on G2.com. What do you dislike about Whatfix? The biggest challenge we’ve had with Whatfix is adopting its product analytics capabilities. The reporting is not yet flexible enough for the structure and needs of our sales organization, which makes it difficult to measure activity and derive meaningful insights. As a result, there has been ongoing hesitation and lack of confidence in the data outputs, limiting our ability to fully leverage analytics for decision‑making. Review collected by and hosted on G2.com. What problems is Whatfix solving and how is that benefiting you? Whatfix solves the challenge of guiding our sales users through complex Salesforce processes by delivering real‑time, in‑app training and support directly within their workflow. It provides step‑by‑step “how‑to” guidance, onboarding support, and process reinforcement at the moment of need—reducing confusion, increasing accuracy, and ensuring consistent execution across the sales organization. By meeting users where they already work, Whatfix helps streamline onboarding, accelerate adoption of new features, and improve overall productivity. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Lexi G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lexi G.") LG Lexi G. 1/6/2026 "Empowered Digital Adoption with Stellar Support" 4.5/5 What do you like best about Whatfix? I really appreciate Whatfix's willingness to work with us on enhancements based on user experience and use cases. They always listen to any issues I have with the tool and provide me with timelines for those requests based on priority. It is great to have someone always available to help address any issues we encounter. Review collected by and hosted on G2.com. What do you dislike about Whatfix? I find the customizability of Whatfix limited, particularly when it comes to aligning with our company branding and preferences. The integration with Salesforce is not as seamless as I'd like, and having more color options and shapes for launchers and beacons would help it fit better with the existing layout. Additionally, I've experienced issues with Whatfix working on Macs and in Safari, which affects a lot of our users. Review collected by and hosted on G2.com. What problems is Whatfix solving and how is that benefiting you? Whatfix keeps our company informed, keeps sales teams up to date, and ensures everyone can find and process information. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Enterprise (\> 1000 emp.) 5/28/2026 "Flexible and User-Friendly, Yet Challenges with Older Systems" 3.5/5 What do you like best about Whatfix? I like that Whatfix is easy to use and can be put into production without needing IT knowledge or being bound to IT. It offers a very flexible way of working, which allows me to put something into production within minutes, whereas doing it through code would require going through release procedures. Review collected by and hosted on G2.com. What do you dislike about Whatfix? We have an old application which brings challenges with it, like locking on elements and enabling Whatfix on all of our applications. Review collected by and hosted on G2.com. What problems is Whatfix solving and how is that benefiting you? Whatfix helps guide our customers through changes in payroll applications, reducing resistance and avoiding confusion. Its flexibility allows me to deploy solutions quickly without needing IT expertise, saving time compared to traditional coding and release procedures. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Mid-Market (51-1000 emp.) 12/18/2025 "Highly Customizable Platform with Outstanding Customer Focus" 4.5/5 What do you like best about Whatfix? We have found whatfix to be a truly customer-focused organization throughout our long-term partnership. The Digital Adoption Platform is powerful and highly customizable, allowing us to tailor it perfectly to our product's specific needs. Throughout our collaboration period, their services have been reliably available, with nothing to complain about. Review collected by and hosted on G2.com. What do you dislike about Whatfix? In general, customizing the popups could be a bit smoother. Selecting fonts for individual row items can involve excessive clicking, which can be a bit frustrating. While pre-built templates are available, adding more customization options to them would make the product even better. Also, it would be nice if the visibility settings for the popups could be sourced from stored configurations. Review collected by and hosted on G2.com. What problems is Whatfix solving and how is that benefiting you? Whatfix enables us to better serve our customers by providing tailored, step-by-step guidance exactly where it's needed. This has resulted in a noticeable reduction in our support queue, as many customers are now able to resolve their own questions independently. As a Product Owner, I also gain valuable insights into how our users interact with the software. This data helps me make more informed decisions about workflow optimizations, ultimately maximizing the business value of our product. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Walter A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Walter A.") WA Walter A. Product Manager - Support Tools Enterprise (\> 1000 emp.) 12/7/2025 "Robust DAP Solution with Competitive Pricing" 4/5 What do you like best about Whatfix? I use Whatfix for Digital Adoption and Product Analytics. It allows me to quickly disseminate information to our support engineers and track how they use our tools. I like that it hits a perfect balance between features, support, ease of use, and price. Their product iteration is evident, with improvements continuously rolling out. Whatfix offers a really competitive price compared to its competitors, and this better price does not come with a feature or support tradeoff. The Whatfix team made sure to provide us with the right features, training, knowledge, and support to achieve our results. I also find their intuitive click UI makes most content correctly latch with clicks, which is helpful. Review collected by and hosted on G2.com. What do you dislike about Whatfix? Sometimes latching DAP elements might require a bit more technical knowledge than I have, but this could be an issue with my tool and not Whatfix. Even though that might happen, we always have the necessary support from them. Additionally, the extension deployment in Mac took us a bit longer as our internal IT was not familiar with the deployment type. Review collected by and hosted on G2.com. What problems is Whatfix solving and how is that benefiting you? Whatfix allows me to quickly disseminate information to our support engineers and track tool usage. It strikes a perfect balance between features, support, ease of use, and price, with competitive pricing and no trade-offs in feature or support quality. Review collected by and hosted on G2.com. Show More 12/17/2025 Validated ReviewerIncentivizedSource: Seller invite ![Martin S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Martin S.") MS Martin S. 12/18/2025 "Efficient software for digital adoption with simple analytics" 4/5 What do you like best about Whatfix? I find Whatfix relatively easy to use. As a user, I often look at the analytics and find them very important. The analytics help me understand how often the flows are viewed and whether they solve the problems, which in turn helps us improve the utility. The ability to highlight new features and communicate directly with users within the app also increases engagement. Review collected by and hosted on G2.com. What do you dislike about Whatfix? I have heard that it can occasionally be difficult to configure the flows exactly as we want to use them. However, support is usually helpful in this regard. The initial setup was somewhat cumbersome, as one has to produce content. Review collected by and hosted on G2.com. What problems is Whatfix solving and how is that benefiting you? Whatfix helps us onboard new users and highlight features, increasing user engagement in the app. The analytics are particularly important for me to understand how often the flows are used and whether they help our users. Review collected by and hosted on G2.com. 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